Instacart Customer Service Issues

I placed a $[redacted] grocery order with Fred Meyer in Shoreline, Washington for delivery through Instacart. Unfortunately, the driver delivered my order to the wrong doorstep and did not respond to my messages. I need a refund for the order and the time spent rectifying this issue. The order, which included a Christmas dinner with ham, turkey, and sides, needs to be re-purchased. Fred Meyer is not refunding me for 7 to 10 days, which is causing an inconvenience. I believe I should receive an immediate credit for Instacart's error.

I recently received an alert from my bank app notifying me of a $99 charge by Instacart at 2:38am on 12/22/[redacted]. However, this transaction was not authorized by me, and the card used is not linked to either of my Instacart accounts. Strangely, I did not receive an email regarding this charge, and only learned about it through my bank alert. I am urgently requesting a refund as I did not approve this transaction and was not expecting it to occur.

The delivery experience was extremely disappointing! The specific instructions I provided were completely ignored, and the bags were carelessly placed in an inappropriate location near the front door. Due to the bags being on the top step, they ended up falling down the stairs when the storm door opened outward. The windy weather caused items to scatter everywhere, making it challenging to retrieve them. Despite my efforts, I could only recover a few items due to mobility limitations. This delivery mishap not only caused inconvenience but also left me with soaked clothing after navigating the yard to retrieve the scattered products. As someone who relies on services like Instacart for independence, this experience was unacceptable and unprofessional. I hope for a prompt resolution to prevent such incidents in the future.

I used to work as an Instacart shopper in California, but now I've moved to Texas and want to start working with Instacart again. I updated my phone number, address, and email, but I haven't received any response from Instacart. I spoke to a representative, who said someone would contact me in a few days, but it's been five days now. I'm eager to start working. My email is [redacted], and my new phone number is [redacted]. Thank you for your help.

I used to work for Instacart in California, and I've recently moved to Texas. When I tried to reapply, I informed them of my new details - address, phone number, and email. They mentioned that someone would contact me within a couple of days, but it's been five days now, and I haven't received any emails. I am eager to start working again. My email is [redacted], and my phone number is [redacted].

Good morning. I understand the situation, but it's essential to consider us shoppers too. Sometimes, once we agree to an order for a specific payment, more items get added. It can get overwhelming. As a single mom of six, doing this job helps me provide for my family. I genuinely enjoy working with this company, and I've never received a bad customer review. I always go the extra mile for both the company and the customers. While I accept being suspended briefly for my actions, I believe I should be allowed to resume work to support my kids. I've been trying to reach the activen team for two weeks, requesting to speak to a supervisor, but I haven't received a response. They sent me a new card, but my account remains inactive.

I placed two orders, one last Tuesday and one today. Both times, I received notifications that the deliveries were made to my door. Today's order was from Meijer in Novi. I just spoke to Maria on the Instacart hotline, and she assured me that they will redeliver within the next two hours. As I am almost 90 years old and no longer drive, having door-to-door delivery is a blessing for me. The first two orders were delivered without any issues, right to my door. Now, I am hopeful that Maria is correct and that the item will be redelivered in the next two hours. Thank you for the assistance!

My order has been delayed four times now. I had to cancel several afternoon plans because of it. This situation is very inconvenient, especially considering your service is supposed to make things easier. I can understand a delay happening once, maybe even twice, but any more than that is unacceptable. Receiving my order promptly needs to become a priority. I used to have a monthly membership, and this was my first time using your service again. If this is the norm, I don't think I can continue using it. Additionally, the $5 credit offered is a bit disappointing.

I placed an order for delivery through a store. Unfortunately, I have a medical condition that prevents me from going shopping myself. I started receiving notifications that my shopper, Ania C, was substituting items without asking for my approval or sending photos first. When I questioned this, I was offered a refund but decided to cancel the order instead. However, when trying to cancel, I was met with a rude attitude from the shopper. As someone with allergies and specific dietary needs, I need to be able to approve substitutes to ensure they are safe for me. I felt frustrated with the lack of communication and understanding.

I made an order on Instacart that was never delivered. After contacting customer service, I chose to receive a refund in credits. However, when I tried to place another order, my account was deactivated. I was asked to submit a photo of my ID and credit card, which I did. Despite this, my account remains deactivated. I have reached out multiple times, but all I am told is to resubmit my documents. It has been over two months without a response.

I'm confused why my account got deactivated. Yesterday, I received a call about damaged items, and the person mentioned getting a Supervisor to approve something. He said he would call back in 45 minutes to an hour, but I never heard anything about my account being deactivated during the call. Now I got an email about the deactivation, and I'm unable to reply to it for clarification.

I ordered 2 small Christmas trees from Wegmans in Virginia Beach. My driver said they were $5 each, down from the original price of $28. However, I was charged $80 instead of the correct $60 and have not received a refund for the extra $20. I have screenshots of the price tags and my conversation with the driver.

I am still waiting for a refund from them after they deducted a membership fee from my account without my authorization. This occurred on December 17th, and I did not request a membership. They withdrew $[redacted] from my bank account, and I am patiently awaiting a response regarding my refund. Unfortunately, during my recent inquiry, I encountered very rude customer service, and one individual even hung up on me.

I recently received an order from Kroger in Westfield, IN, on 161st St. The total came to $[redacted].18. I was given substitute items that I did not find appropriate - Chick-fil-A sauce, International Delight Hershey's Chocolate Caramel Iced Coffee, and Louisiana Hot Sauce, which were not in my order. Instead, I received Breyer's Heath English Toffee, which I did not request but did receive. I ordered 2 Blue Bunny Loaded Sundae Strawberry Shortcake but was charged for 3 and only received 2. Additionally, I specified overripe bananas and received green ones. My shopper was Abdul T.

I made a purchase on December 10th, [redacted], for $50.93, paid through my PayPal account from my bank. Strangely, my husband was charged $[redacted].19 by your company, which he did not authorize. His bank mentioned a subscription, but we do not have any subscriptions with you. We need assistance as your listed phone number, [redacted], seems to be inactive. Please reach out to me promptly as this situation is urgent. Thank you for addressing this matter promptly, as my husband is concerned and may need to cancel his debit card due to this unexpected charge of $[redacted].19. Thank you.

I am currently unable to access my Instacart account, which I registered and paid $99 for yesterday. Unfortunately, Instacart has not been working properly for me, as it canceled two of my orders yesterday without explanation. Regrettably, as my account is locked and I do not have access to the associated email, I am unable to provide specific account details. I would greatly appreciate it if you could assist me in gaining access to my account so I can either cancel it myself or request a refund. Thank you for your help. Sincerely, Dee Lowe

My name is Charlotte Sexton. My phone number is [redacted]. You took out $[redacted] from my Insight bank card without my authorization. I did not sign up for your service. I want this money returned to my account. I have tried calling, but no one answers. If I do not get my money back, I will contact the Better Business Bureau. My email is [redacted]

I recently had an extremely disappointing experience with Instacart, which is a first in over 50 orders. Despite clearly requesting no substitutions, I received the wrong items twice in two days - an Amy’s broccoli cheddar bake bowl instead of the pot pie and "Crunch Master Cassava Baked Crackers" instead of Parm Crisp Cheese Snacks. I am unsatisfied and demand a full refund. I also want to mention that I have a disability, being blind in one eye and having limited mobility. The Instacart delivery person, "Gloria," demonstrated rude and unprofessional behavior. I tried to communicate with her through the app, but she ignored me. She arrived over four hours late, and upon arrival, her attitude was inappropriate and disrespectful. If these issues are not addressed properly, I will have to involve legal action due to potential violations of the Americans with Disabilities Act (ADA). Kindly take the necessary steps to rectify this situation. -Robert Halprin

I made an order with Instacart on Jan. 2, [redacted], scheduled for 3:00pm delivery from Sam's Club. At 2 pm, I received a call saying there was a delay until 4:00pm due to issues. Later at 4:30pm, I discovered my order was canceled without any notification. The support call was unhelpful after a 30-minute wait, suggesting I contact Sam's myself, even though I ordered through Instacart. After speaking to a manager, I received a $10 credit, but the lack of information about the cancellation left me without ingredients to cook and no time to reorder from elsewhere. Instacart's failure to ensure their shopper informed me of the cancellation is disappointing, claiming they cannot determine why notification was not provided.

Hello! I wanted to share my experience with the Instacart App being down for most of the day, causing issues for shoppers trying to complete my order. The first shopper's app crashed at 3:40pm, leaving both of us unable to cancel the order. Subsequent shoppers also had the same problem, with the latest at 10:30pm unable to cancel it. Despite reaching out to customer service three times, I couldn't get through due to the high volume of calls. It's now 11pm, and I've been on hold for 30 minutes. Since this situation caused a lot of inconvenience and wasted time, I ended up cashapping tip money to the first two shoppers even though I believe it shouldn't have been necessary. I'm hoping to cancel the order promptly to avoid inconveniencing another employee in the morning. Thank you for your assistance, Mandi S.