Instacart Customer Service Issues

As an Instacart shopper, I recently discovered that my account has been compromised. It is crucial for me to understand how this happened and what details the hacker may have accessed, especially concerning my earnings. Unfortunately, contacting support has been challenging without access to my account, creating a sense of urgency to address this issue promptly. Despite multiple attempts, it has been difficult to reach a resolution. I have been assured that an email will be sent following a chat initiated after several phone calls. I am eager for a response to gain insights into the status of my account, particularly regarding any sensitive financial data that may be at risk. Your prompt assistance is greatly appreciated, and I await further communication to address this critical situation effectively.

I recently signed up to be an Instacart shopper using the app. I completed the process, uploaded a photo of my ID, created a password, and registered with an email. However, during the email verification step, I noticed that the email address "[redacted]" was misspelled. I tried to correct it by clicking the "change email" option and entering my correct email "[redacted]," but I kept receiving an error message stating, "sorry we could not save your request." I also attempted to use my alternate email "[redacted]," but it said "email does not match." I have been unsuccessful in reaching out for support through the provided number and app assistance because I cannot access my account due to this email issue. Could you please update my email to "[redacted]"? My name is [redacted] and I reside in Scandinavia, WI [redacted]. Kindly reach out via call or text to assist me with this matter.

I recently signed up to be an Instacart shopper using the app. Everything went smoothly until I reached the email verification step. I noticed that there was a typo in my email address, causing me not to receive the verification link. I tried to correct it by following the prompts to change the email, but the system wouldn't save the new email address I entered. I attempted using a different email, but it still wouldn't accept it. I've tried to reach out for support through the app and the provided number, but unfortunately, I haven't been successful in resolving this issue. Could you please assist me in updating my email to the correct one, which is "*****@***.com"? My name is Samanta Troncoso, and I reside in Scandinavia, WI. Thank you for your help.

I placed Order #[redacted][redacted]04 for my business. I have been using Kroger/Instacart for over 2 years, which has been very helpful. Today, the Kroger Manager restricted my order to only 10 drinks and was impolite to my Instacart delivery person. The manager mentioned a limit on drinks, supposedly in the weekly ad, but there were no visible signs or ads. This experience left me extremely disappointed with Kroger's customer service. My Instacart delivery person stayed in touch throughout, and I overheard the manager's rudeness towards them. The Instacart person did a great job! While I understand the need for limits on items sometimes, the lack of communication about it was frustrating. I hope my Instacart person did not face any issues due to items remaining in their Instacart program.

Today, I completed a delivery from the Rite Aid in Chehalis. The delivery app had an issue, so I replaced Jack Daniels with J&C whiskey. The order was paid for with the green card and handed to Rain. Despite verifying Rain's ID (born in [redacted]), the app wouldn't let me mark the order as delivered. I am yet to receive payment, despite spending 20 minutes with unhelpful customer service agents over text. I anticipate receiving the payment by the close of business. I am frustrated by the poor app functionality and the lackluster customer service from Instacart. Kindly credit my account with the owed payment for this delivery.

Today, when the delivery person brought my order, he requested that I come downstairs with an ID instead of leaving it with the doorman as usual. I brought my global entry card, but he had trouble scanning it. After a brief wait, I went back upstairs with my ID and received my order. He then asked for my passport, which was unexpected since I usually only need to show an ID for pharmacy deliveries. This was the first time I encountered this issue, and he was unable to input my ID into his app.

Since the recent update, I have not received any notifications for batches. The new system is incredibly frustrating, and Instacart should revert to showing multiple orders from various stores nearby. As a dedicated shopper for months, the current setup is ineffective, and I am convinced many shoppers will switch to alternative delivery apps like DoorDash or Grubhub. I urge Instacart to return to the previous method, or I will have no choice but to uninstall the app and switch to a more profitable platform. This new system is the most disappointing change I have ever experienced. I used to receive numerous batch notifications daily, but now I don't receive any. I hope this can be resolved soon.

Hello, My name is Steven Newhouse. I received an email on January 20th informing me that my account was deactivated due to a selfie photo issue. I submitted an appeal along with evidence to verify my identity, including a photo of my Driver's License and a clear selfie. However, I was denied reinstatement as supposedly insufficient evidence was provided. Despite my efforts, I am unsure what additional proof I can offer to validate my identity. The selfies I submitted were slightly blurry as I was in a rush to drop off my daughter and begin work. Previously, Instacart had accepted similar photos without issues, leading me to believe they were sufficient. I also work for Uber Eats where blurred photos prompt retakes until clarity is achieved, further supporting my assumption. If given another opportunity, I commit to ensuring this situation does not reoccur. Thank you for your time and consideration. Best regards, Steven N. sabergipson7992@[redacted] [redacted]

I am having trouble accessing my Instacart shopper account. Last night, while delivering an order directly to a customer, I was suddenly logged out. Despite using the same password I have always used, I am now unable to log back in. Whenever I try, it keeps saying my password is incorrect. This is really frustrating.

I recently noticed a charge of [redacted].95 on my checking account, which I didn't make. My bank card was stolen a few weeks ago, along with my phone, by an acquaintance of my roommate. I suspect this unauthorized charge is related to that incident. I haven't used the card myself recently due to being sick with Covid and staying home. The compromised card number is "4[redacted] 8[redacted]." I no longer have the physical card, so I'm relying on my memory for the details. I'd appreciate a refund for the unauthorized charge and request the closure of any account associated with that card. Unfortunately, I can't provide more details like the email used, since the thief had access to my personal information.

I have reached out to the shopper three times requesting a doorbell ring upon delivery, and unfortunately, it has not happened. Despite getting an okay from Narijaghi, there was no knock or ring. I was nearby and would have heard it. My doorbell is a "push generative ringer" without battery issues; I have confirmed its functionality consistently. This recurring problem has been echoed by five neighbors who have also faced similar issues. I am disappointed with this service lapse, and as a result, I am considering switching back to previous providers who did not have this issue. Kroger's local appeal drew me in, but their delivery lacks reliability. I am requesting a refund of $40. If I do not receive a response, I, along with my neighbors, will take our business elsewhere. As the association president, I will address this matter publicly for the next three years if not resolved. I urge for a more professional approach from your company. Thank you for your attention to this matter. John F.

Dear Customer Service, I am reaching out regarding my recent Instacart order which left me disappointed. The person picking the items made poor choices resulting in issues like my meat having only two days before expiration and a bubbled packaging. The bananas received were almost rotten with large black spots and were unfortunately placed in the same bag as Dawn dish detergent, causing a mess. Additionally, the 28-pound multi-cat odor buster cat litter I requested was substituted with a 14-pound single-use cat litter, greatly affecting my order value of nearly $[redacted]. I am dissatisfied with the quality of replacements and the poor bagging of my items. Thank you, E. Johnston

I began my work on Feb 23 and completed one batch without any issues. However, during my second batch, the card was declined at the cashier despite multiple attempts to resolve it. I contacted Instacart chat and spoke with an agent who was unable to provide much help aside from instructing me to leave the order and request a new card. I was left feeling dissatisfied with the company as I couldn't even contact the client to explain the situation. As a new shopper, this experience has not set a positive tone for my work relationship with your company. I believe it would be beneficial for someone to expedite the shipment of a new card so I can resume working. Additionally, the phone number on the card and website seems to be out of service, leaving me wondering if there is any other way to seek assistance in urgent situations besides the unhelpful chat support.

[Instacart Care] Re: Concerns with Order #[redacted][redacted] My grocery order was left unattended at my door without notification, including perishable items like raw chicken, pork, seafood, and dairy. Despite being assured the shopper would be removed from my account, I am unsatisfied. I expect a refund of the service fee, delivery fee, and tip considering the risk of consuming spoiled food. The lack of response from Instacart is disappointing. Update: Originally asked for a $9.47 refund, was offered over $25.00 but declined for the agreed $9.47. However, only received $7.36, which undermines the company's credibility. Trustworthiness is essential for any business, and the current situation reflects poorly on Instacart's integrity.

I am employed by Instacart and uphold a high rating for my services. Recently, while shopping for Publix, I noticed issues with packed shelves where I leave the bags. I suspect that customers may be receiving incorrect items leading to reports of missing products. This situation impacts my ratings unfairly as I always ensure that I purchase and deliver the correct items. To maintain customer satisfaction, I meticulously check orders. I urge for understanding that this issue is beyond my control and potentially stems from Publix's organization. I rely on in-store shopping now more than before due to rising gas costs. I kindly request a review of these circumstances in the hope of resolving rating discrepancies. Thank you for your assistance. - Stephanie Harvey

A transaction of $[redacted].82 was deducted from my account on February 28, which I did not authorize. I contacted my bank, who verified the deduction. Despite reaching out to Instacart twice with no assistance, I am now considering filing a dispute. I urge you to review my Instacart history to confirm that the purchase on February 28 for $[redacted].82 was not made by me.

I am struggling to sign up as an Instacart shopper. Despite multiple attempts, I am unable to proceed as the system states my phone number has been used excessively. Even after trying to reset the password and entering the verification code, I remain unsuccessful. When I attempt to reach customer support by sending a message, I am redirected to the main screen, unable to submit my query. I feel frustrated by this situation as I am unable to complete the signup process to start earning with Instacart. Additionally, the verification codes sent via text message are being deemed invalid despite entering them correctly. I have attempted troubleshooting steps like uninstalling and reinstalling the app, as well as restarting my phone, but these actions have not resolved the issue.

While at my workplace at [redacted] Linden Ave N, unit [redacted], Shoreline WA [redacted], a delivery person seemed to have difficulty finding the correct unit location. Despite my attempts to guide her, she arrived at the wrong side of the building from Aurora Street. The situation escalated when she demanded delivery at my office window, disrupting my work with a client and becoming verbally abusive when I couldn't accept the delivery. After a heated exchange where she used inappropriate language and insults towards me, I confronted her, only to be met with further aggression. Another person accompanying her intervened, offering an apology on her behalf. As the manager, I cannot tolerate such behavior on our private property and request that this individual be prevented from making future deliveries to our address.

I signed up for Instacart under the impression it was a free trial. However, upon checking out, I was charged $9.63. The next day, I discovered I was charged three different amounts totaling $40.88. The receipt assured me that $30.37 would be refunded shortly, but over 10 days have passed with no refund. The shopper's excessive messages were also frustrating, and I now desire a refund of the tip. The entire purpose of using Instacart is to avoid the hassle of shopping, yet I ended up feeling burdened by the experience.

We used Instacart for the first time during our vacation, and our travel day was a complete disaster. Our flight was delayed, causing us to arrive at our destination at 4 a.m. When I tried to change our Instacart order from pick up to delivery, I encountered difficulties. Despite multiple attempts, I could not switch to delivery. Additionally, the rental car service overbooked, leaving us without a vehicle. Subsequently, Instacart notified me that they did not have a shopper available for our scheduled delivery between 10-11 a.m. My husband had to resort to taking an Uber to the store to pick up our two items without informing anyone. I now hope to arrange an Instacart delivery without being charged for the previous order. To add to our frustrations, our credit card information was compromised, and we have had to cancel it.