Ikea Customer Service Issues

I am reaching out to customer service regarding a recent unpleasant encounter at one of your stores. Being a regular Ikea customer, I visited a store where I encountered unsatisfactory treatment from most employees except for one. The issue arose when I noticed a price discrepancy on an item I purchased, which was marked differently in the showroom than at checkout. Despite showing the cashier a photo of the showroom price, they refused to honor it. After being directed to seek assistance without any useful information, I faced delays and confusion. Another employee eventually confirmed the pricing difference, but I had to wait in line again. The lack of clear communication, unidentified staff, and feeling disregarded left me deeply disappointed. Such a disappointing experience at Ikea was unexpected, and I hope my feedback can help improve customer service standards.

We purchased two black Hornsund nightstands and unfortunately encountered issues upon opening the boxes. Nightstand #1 had scrape damage on the drawer face and a damaged left side panel. Nightstand #2 was missing a bottom panel, leaving us unable to complete assembling it. We urgently need a replacement bottom for Nightstand #2 and would appreciate new drawer front and left side panel for Nightstand #1. The damage was notably present before packaging since the box showed no signs of damage. We have always been loyal IKEA customers, but the recent subpar service is disappointing.

Upon visiting your store, I initially intended to purchase a day bed and some mattresses, expecting a smooth process. However, upon realizing the size of the items, I knew they wouldn't fit in my car. Despite seeking assistance at your delivery service desk, I faced a lengthy wait without being addressed. Eventually, I was directed to the info desk in the warehouse, where I was instructed to select my items and arrange delivery at an additional cost of $20. Despite agreeing to this, I was informed that only next-day delivery was available, contrary to my request for a specific date. Frustrated by the lack of flexibility, I left without making a purchase. Although I would have explored other options, I could not find a similar product elsewhere, compelling me to reluctantly spend my money at your store. I hope to convey my dissatisfaction with the service I received before proceeding with my purchase.

Subject: Disappointing Experience at Ikea Gateshead Restaurant Hello, I visited your restaurant today on the 1st of September [redacted] at 14:48 at Ikea Gateshead. Firstly, there was a long queue as usual, and unfortunately, there weren't enough staff to serve the food promptly. Additionally, there were no plates available, leaving customers waiting for someone to bring them. The line at the till was also quite long. I noticed that the lingonberry jam dispenser was empty, and there was a shortage of cutlery, with only plastic ones for kids. Upon receiving my food at the table, it was disappointingly cold. I purchased a blueberry mousse priced at £1.50, but I was charged £1.75 claiming it as a summer dessert. The sweetcorn was dry and chewy, not meeting my expectations. My experiences at your restaurant always seem to be plagued by issues from beginning to end. It is frustrating that the service has not improved over time. I kindly request a refund for my visit. Thank you, D. Stroyny

Dear all, I am writing to address an issue with my recent delivery. I paid for full delivery service and was expecting it to arrive on Tuesday, as promised by the saleswoman. However, I received a call informing me that the delivery would be delayed and that one of the items (Ref [redacted]4) was discontinued and wouldn't be delivered. I emphasized the importance of receiving all items on time as I had already taken the day off and given away the old bed, leaving my son with nowhere to sleep. Upon receiving the bed, I discovered that it was challenging to assemble and half of the slats were missing, forcing my son to sleep on the floor. I had to drive from Uxbridge to the office in Reading after work to collect the missing slats myself. I am very disappointed with this experience. Not only did the delayed delivery disrupt my plans and inconvenienced me, but I also had to personally retrieve the missing parts. I am requesting a refund of the delivery payment promptly. The situation has been quite inconvenient, with my son's clothes left in a plastic bag for a week due to the missing Brimnes chest.

Dear All, I recently purchased a delivery that was supposed to arrive at my home on Tuesday. However, I received a call saying that the delivery would be delayed and that one of the items, Ref [redacted]4, was discontinued. I stressed to the saleswoman that I needed everything delivered as planned because I had already taken a day off and given away the old bed. Unfortunately, when the bed arrived, some slats were missing, causing my son to sleep on the floor. I had to drive from Uxbridge to Reading after work to pick up the missing slats myself. I am extremely disappointed with this experience and find it unacceptable that I had to drive to collect the missing items after paying for delivery. I request a refund of the delivery fee promptly. The inconvenience of rescheduling my day and the additional trip to your office have been frustrating, especially considering the missing items. I am still waiting for the Brimnes chest and my son's clothes are still in a plastic bag after a week. Laila

I recently purchased the TARVA bed frame and a mattress last week. However, when assembling it, I discovered that it was missing the support beam, which was not communicated to me during the purchase. After a trip back to the store to purchase the beam, I found out it was dented and didn't fit properly. Another trip was necessary for an exchange. Upon putting the mattress on, I noticed there was no adequate support, causing the mattress to sink. It seems like it's missing wooden planks as shown in the picture. I've had difficulty contacting IKEA customer service for help with this issue.

Order number: [redacted] I recently bought a PAX wardrobe and 2 large Billy bookcases from the Croydon store. Despite opting for the delivery service with 'delivery to the room,' I was disappointed on two occasions. The delivery team refused to take the boxes upstairs, claiming they wouldn't fit. I had to carry all 9 boxes singlehandedly, which I believe the professionals could have completed. Secondly, upon unpacking, we realized several items were missing. Although customer care arranged a subsequent delivery of the missing items, I am dissatisfied with the £39 delivery fee. I expect better service and all items to be included without a surprise. I am requesting a refund of the delivery fee considering the service received. Please advise on the process for this. Thank you. - Ben

Dear Mr. Brodin, I am reaching out to seek your assistance with a longstanding issue regarding my kitchen installation. The dishwasher, under guarantee since it was installed in [redacted], recently broke down. After multiple failed attempts to replace it, the installers discovered an obstacle in removing the old dishwasher due to the way the kitchen was set up. Over the past four hours, I have contacted various parties involved, including Ikea, Electrolux, and Domestic and General, but have been met with no clear solution. It seems everyone is deflecting responsibility, leaving me stuck in this predicament. I am requesting your intervention in resolving this matter promptly. It appears the drawer system needs to be disabled for the pipes to be accessed and replaced properly. Perhaps two installers with different skills are necessary for this task. I have also looped in the CEO of Electrolux for visibility. The inadequate initial fitting and the need for an early replacement are concerning issues that need to be addressed promptly. I appreciate your attention to this matter and look forward to a resolution without the need for me to arrange and cover additional fitting costs. Best Regards, Pearl Brown Address: 19 Coleman Fields London N1 7AD Original Order Number with Ikea: [redacted]82 Thank you for your assistance. Sincerely, Pearl Brown --- (Note: The quote by Lee Krasner and the contact numbers have been removed for privacy.)

I placed order #[redacted]98 on August 5th. Unfortunately, we experienced a family loss, causing us to miss the delivery window due to a delayed flight and reschedule. The delivery was then pushed to midnight, only for the delivery service to inform me that our items were broken with shattered glass. After a disappointing interaction with Felicia from customer service, who blamed me, my wife was told to expect a partial delivery. Despite being assured of a 15-20 minute wait, the delivery never arrived, and communication failed. Attempts to contact the driver were fruitless. Despite visiting the Houston, Tx IKEA store, we received no assistance or updates on Reference# [redacted]4. The frustrating cycle of broken items, missed deliveries, and unhelpful customer service calls have left us feeling neglected and unsupported. The lack of follow-up and resolution is incredibly disappointing, as we seek assistance for our case#.

I have been a loyal customer of Ikea for as long as I can remember. Recently, my fiancé and I relocated to New York from The Netherlands and had our first shopping experience at Ikea New York. We made a substantial purchase including a mattress, but it was never delivered despite multiple scheduled attempts. This has left my fiancé sleeping on the floor in our new apartment for a month due to Ikea's error in recording his correct phone number. The lack of communication and failed deliveries have been frustrating, to say the least. As a long-time customer who has furnished my entire home with Ikea products, including preparing for the arrival of our first child, this experience has soured my view of the company. I am a lawyer and journalist and feel compelled to inform you that if the goods are not delivered by Tuesday, I will have no choice but to take legal action. This incident has been particularly disappointing considering my work on consumer rights enforcement in The Netherlands. I would like to submit a formal complaint regarding the delivery mishaps at Ikea New York. Kindly provide me with the appropriate address for this purpose. Sincerely, Rolinde H.

I've been attempting to shop for the past three days, but I'm constantly getting denied access to the website. I've tried accessing it through various devices and browsers, including Safari, Chrome, and Firefox, but the issue persists. Despite finding everything I need on your site, I'm considering purchasing from elsewhere due to this ongoing problem. The access denied message appears consistently, especially when trying to access the shopping cart. If this issue isn't resolved promptly, I'll unfortunately have to take my business elsewhere.

Hello, I placed an order for a desk on 8/24 and paid $99 for delivery. The original delivery date was 9/7. Yesterday, I received a phone call stating the delivery will be delayed until 9/14 without my permission. This is unacceptable, especially given the costly delivery fee. It may impact my decision to order from Ikea again. I tried reaching customer service but couldn't speak to a representative; the automated system disconnected the call. I am disappointed with the overall customer service experience. Can Ikea address this issue? After this incident, I am hesitant to recommend Ikea for time-sensitive purchases like school supplies to my friends. Order Number: [redacted] Best, I. G.

I made an online purchase from IKEA on 8/16, cancelled it less than a week later, and received confirmation of the cancellation. I was supposed to be refunded by 9/3 but have not received it yet. I have tried contacting IKEA multiple times by phone without success due to high call volumes. Messages through their online system and Twitter have also gone unanswered. I just want my refund and need to speak to someone about it.

I attempted to order a dresser on sale multiple times yesterday from two different computers for click and collect at the Frisco, Texas store. Each time, I encountered an error message stating, "Error occurred during data transfer. Please try again later." Despite my efforts, the order was not successful as the cursor kept spinning without completing the purchase. I would like to proceed with the order now and ensure I still receive the sale price of $[redacted] for the Hemnes [redacted].[redacted].84 dresser.

I recently ordered the Alex drawers online, but unfortunately, when the product arrived, we found one of the pieces was broken. Following Ikea's instructions from their FAQ, I filled out the form for "missing or broken parts" online on Friday, August 30. However, I have not received any response yet. Despite calling their customer service hotline multiple times, I have been unable to get through due to high call volumes. I urgently require a replacement part to complete the assembly of the drawers.

I recently visited the Thurrock store on Thursday, May 9th. The organization of the displays is consistently poor and chaotic, with staff often seen chatting or using computers instead of helping. I've visited multiple times before and find this particular branch more disorganized and frustrating compared to my nearby option in Croydon. Items displayed are frequently not stocked on shelves, and many items I'm interested in lack price labels. This lack of organization is quite frustrating, causing inconvenience. The food section often lacks standard items like cheese, herring, crispbread, and the packets of Graddsaus seem to have disappeared. Overall, everything seems poorly managed. However, my main reason for reaching out is to alert you to an issue. I dined in the restaurant and ordered a chicken Kiev with broad bean filling, chips, and peas, though the advertised boiled potatoes were unavailable. Subsequently, I suffered from food poisoning, which has left me unwell for four painful days. This is highly unusual for me, as I usually have a strong stomach. I can only suspect the chicken to be the cause, possibly due to poor storage, handling, or preparation. The dish was dry, lacked sauce, and may have been contaminated with salmonella or campylobacter.

Subject: Issue with Recent Online Purchase Dear Customer Service, I am reaching out regarding my recent online order #[redacted] [redacted] [redacted] for an outdoor umbrella. I encountered a problem with the order as I received the cloth top, but instead of the frame, I received a picture frame. I attempted to resolve the issue at my local store, however, they were unable to assist, which was a frustrating experience. They provided me with case number [redacted] 71 98 and assured me that I would receive a callback from customer service. To my surprise, instead of a callback, I received an email requesting a payment of $40 for the frame. This is unacceptable as I should not be charged for IKEA's mistake. I kindly request that UPS/FedEx pick up the incorrect item at no additional cost to me and that the correct part be shipped to me promptly without any further charges. Thank you for your attention to this matter. Sincerely, John

After purchasing the dressing table for my daughter's bedroom, we decided to get the Hemnes drawers. When we saw they were on sale on Sunday, my husband tried to buy them online without success. After several failed attempts, he went to the store for assistance but was told they were sold out and couldn't get a rain check. The next day, they had more in stock, but at a higher price. I believe it's unfair that we couldn't buy them at the sale price on Sunday. In my experience in London retail, a purchase would never be denied because of low stock. I'm disappointed with the customer service and the lack of explanation for not being able to purchase online. Being a loyal IKEA customer, this experience has made me reconsider my browsing habits. IKEA should consider offering rain checks and honoring sale prices when items are back in stock.

During a visit to IKEA of Carson with my 10-year-old daughter on Wednesday, September 11, [redacted], between 7:45 and 8:40, it appears she may have accidentally left her wallet behind. After realizing it was missing, we promptly went to the lost and found window, but the manager was unhelpful and claimed nothing had been turned in. Upon returning to the store, another representative assisted us by reaching out to various departments for a search. Unfortunately, we were unable to locate the wallet, but the last representative we interacted with kindly took down our information in case the wallet is found later.