Iberia Airlines Customer Service Issues

I am inquiring about the cancellation of flight IB1960 on April 11th from Madrid to Hong Kong. The flight was cancelled without any prior notice, causing me to rearrange my travel plans and incur additional expenses. My insurance company requires the reason for the cancellation to process my claim. Please provide me with the reason for the flight cancellation so I can proceed with my insurance claim. Any information you can offer on how to proceed with the claim would be appreciated. Thank you for your assistance in this matter, and I am eager to receive your response.

I would like to address the cancellation of my flight from Madrid to Algiers on May 4, [redacted] (Booking Code: LVXG3, price: [redacted].86 Euro) and the return flight from Algiers to Madrid on May 9, [redacted] (Booking Code: LVXFE, price: [redacted].00 Euro) which were both canceled by your company. Despite multiple attempts to contact Edreams, the agency where I purchased the tickets, they have informed me that they are unable to secure a refund from your company. I am seeking clarification on why the refund for the canceled tickets has not been issued by your company. Your prompt response on this matter would be greatly appreciated. Thank you. Regards, CN

I bought a ticket from Iberia Airlines for a roundtrip flight from LAX to Barcelona on April 5, [redacted]. Despite this, I can't find any other details about the reservation. A customer service representative informed me that without a reservation number, they couldn't assist me. When I asked about who I could contact for more information or a refund, I was rudely dismissed. The agent's behavior was unacceptable. I appreciate any assistance.

I bought a ticket on September 7, [redacted] with Iberia Airlines for a roundtrip from LAX to Barcelona. The outbound flight is scheduled for April 5, [redacted], but I am unable to find any details for the flight in my email. After speaking with a customer service representative, I was informed that without a reservation number, they couldn't assist me. When I asked for guidance on who I could reach out to for information or a potential refund, the agent stated that I wouldn't be able to and responded rudely. Despite this experience, I remain hopeful that there is a solution. I am seeking advice on how to obtain my flight details from Iberia or, if that is not possible, how to go about requesting a refund from the airline. Thank you for your assistance.

I have reserved and paid for seats on the Iberia website for my round-trip flights to Madrid. I recently changed my flight dates to a week later and need assistance transferring my paid seats to the new dates. Below are my booking details: Seat Reservation Booking Reference: N8V5W Flight Booking Reference: OEJX34 Flight Details: - Flight BA7069 (London to Madrid) - Flight BA463 (Madrid to London) I attempted to contact Iberia by replying to their confirmation email for the seats, but the email failed to deliver. I am seeking a contact number or email address to reach out to Iberia regarding this matter.

I received two vouchers from Iberia, one in US Dollars and the other in Euros, even though I paid for my ticket in US Dollars. The voucher in Euros is causing difficulties as I cannot use it for my Miami to Madrid travel. Despite trying various avenues like online assistance, calling reservations, opening a case, and reaching out through FB messenger, there has been no resolution. I am disappointed with Iberia's customer service and find it unacceptable that no one has been able to assist. This experience has left me with a negative impression, and I have decided not to use Iberia in the future. It is regrettable that such poor service is associated with an airline from Spain. - M. G.

I booked a flight from Vienna to Miami with Expedia on January 9th and got my seat assignments from Iberia. Due to illness, I had to cancel and filed a claim with travel insurance for a refund. Despite that, I'm struggling to get back the $[redacted] paid for the seats for over 10 days. Numerous calls to multiple phone numbers resulted in long wait times up to 1 hour, often leading to disconnections or being connected with someone whose English was hard to understand. I've emailed without much success, only receiving one unhelpful response denying the refund. Even trying to dispute the charge with my credit card company didn't work. The lack of proper communication and resolution is frustrating, making me question how they can operate like this.

My return flight with Iberia was cancelled, and I am seeking assistance for rebooking. I contacted Iberia customer service yesterday, and they mentioned an alternative flight available on the same day. I am in urgent need of this flight and require Iberia's assistance with the booking. Since I purchased the ticket through a travel agency that is currently unresponsive, I am unable to rebook with them. I have been grappling with this flight cancellation for weeks now, and I am hopeful that Iberia can help me reschedule my flight or liaise with my travel agency on my behalf. I am aware that airlines usually have special procedures for dealing with travel agencies, and I am in need of their expertise. I have seen instances where airlines have been able to assist in such situations. As my flight is scheduled for this Friday, I am desperately seeking help. My booking reference is MN0TR.

My Iberia flight got canceled, and I booked through an agent, Trip.com. Unfortunately, Trip.com can only see Business class flights for alternatives, which they can't book for me as it's a different class. Since other Iberia flights for the route are operated by a different airline, Trip.com can't assist per their policy. I can't select a new flight on Iberia's site due to booking through Trip.com. I'm currently attempting to reach out to Trip.com to explore options.

On December 14, [redacted], my family and I were flying from Prague to Fuerteventura through Munich on Lufthansa. Due to a delay in our Prague flight, we missed our connection to Fuerteventura. Lufthansa rebooked us on an Iberia flight through Madrid. Upon arrival in Fuerteventura, we found both our suitcases missing and filed a report (file reference: FUEIB22222). One suitcase was delivered a day later, but the second arrived on January 13, [redacted], after we had returned to Prague. We had to make unplanned purchases due to the delay in luggage delivery. Additionally, the second suitcase had a missing wheel. I tried to file a claim on the Iberia website but encountered technical issues. I am now seeking compensation for the luggage delay and damage as well as reimbursement for the incurred expenses. However, I am unable to locate an email address for Iberia to send my claim and evidence.

Good day, On December 14, [redacted], my family and I were traveling from Prague to Fuerteventura via Munich with Lufthansa. Unfortunately, due to a delay on our first flight from Prague, we missed our connecting flight to Fuerteventura. At Munich Airport, on December 14, [redacted], we were rebooked on an Iberia flight to Fuerteventura via Madrid. Upon arrival in Fuerteventura, we discovered that both our suitcases were missing. We filed a Property Irregularity Report (file reference: FUEIB22222) on December 15, [redacted], and one suitcase was delivered the next day, while the second one arrived on January 13, [redacted]. One of the suitcases had a missing wheel, making it unusable. We have all relevant receipts for the expenses we incurred due to the delayed baggage. I attempted to submit a claim on the Iberia website but encountered technical issues. I am now seeking compensation via email for the delayed delivery, damaged suitcase, and additional expenses. Unfortunately, I am unable to locate the correct email address to send my claim and evidence to Iberia for resolution. Your assistance in this matter would be greatly appreciated.

Dear Iberia, My party of four has confirmed reservations for flights from Tel Aviv to Lisbon via Madrid, with a return flight from Lisbon to Tel Aviv. Our booking status shows "Holding confirmed." However, I have noticed a discrepancy in the baggage allowance. For the outbound flight from Tel Aviv to Lisbon, it states we are allowed "1 Hand baggage, 1 Baggage in hold," but for the return journey, it only mentions "1 Hand baggage." Could you please clarify if we are indeed permitted "1 Baggage in hold" for our return flight? Your assistance is appreciated. Thank you, L/Igor Ticket number: [redacted][redacted] Booking code: JMYR5

During my journey back home, I encountered an issue with being double charged for my checked bag. Even though the checked bag fee was included in my Iberia flight ticket, I faced an additional charge during the Vivaaerobus flight from PXM to Mexico City. This cost was enforced even though I had already paid Iberia, the Marketing Sales Carrier, who should have determined the baggage fees for the entire trip. Despite the fact that my bag traveled all the way to Lisbon, the extra charge arose due to Vivaaerobus handling the first portion of the journey.

I traveled from Lisbon to Panama and Puerto Escondido with Iberia. My reference number is Toxz2i. I had already paid for a checked bag. Everything went smoothly on the outbound journey, but on the return trip, VivaAerobus charged me again for my checked bag. According to IATA regulations, the Marketing Carrier, which in my case is Iberia, determines the checked baggage fees. Since I had already paid Iberia, VivaAerobus was incorrect in charging me again. I am requesting a refund of the [redacted] pesos (30 euros) that I paid at PXM airport.

British Airways has canceled our flight scheduled for May 18, [redacted], under booking reference KODBEH. We have been rebooked on your airline's Flight [redacted], departing from San Francisco to Madrid at 5:50 PM. Upon arrival, we will be connecting to Flight [redacted] to Lisbon. Originally we were in Premium Economy on British Airways, but they have informed us we will now be in Economy. If this change is inevitable, we kindly request to be seated together in rows A/C or J/L. Thank you in advance for your attention to this matter. Sincerely, Erv Rivers

Dear Iberia Airline Team, I am writing to inform you that I, LEE, Minho, have a flight booked from Casablanca to Madrid and back to Casablanca in mid-June under Booking No. [redacted]1. Due to a sudden company assignment requiring me to travel to another country during that time, I regret to say that I need to cancel my flight. I have already paid US$[redacted].20 from the company account and I am inquiring about the possibility of a refund for this cancellation. If a refund is not possible, I will need to cover the expenses personally. If it is possible to postpone the flight to a later date, preferably after September, at no extra cost, I would greatly appreciate it. Thank you for your understanding. Best regards, LEE, Minho

After flying from London to Havana via Madrid with BA and Iberia, I need proof of travel for my air mile points with One World. BA provided a certificate for the London to Madrid flight but advised contacting Iberia for the second leg due to it being a code share. I tried to request proof on the Iberia website but it requires an electronic ticket # for processing, which I don't have. Living in Australia makes calling difficult, and I couldn't find an email address for assistance.

Subject: Urgent Baggage Assistance Needed Good afternoon, I am Karim Fazal, and I flew with Iberia from Madrid to Milan Malpensa yesterday. Unfortunately, my baggage did not arrive with me on flight IB3252, with booking reference LNPF3. I was seated in business class at 1A. My baggage delay reference number is MXPIB18999. I was informed that my luggage would arrive today, but it has not reached me yet. This is concerning as I have important meetings coming up soon. Please assist urgently in resolving this matter. Best regards, Karim Fazal WhatsApp: +[redacted]03

I wanted to share my experience with the delays on flight IB3009 from Barcelona to Madrid on May 26. Our connecting flight to Quito was at 12:05, and despite our efforts, we were not able to make alternative arrangements with other airlines at Terminal 1. It was frustrating to see a long customer service line in Madrid with only 2 representatives, causing us significant delay in making new travel arrangements. The priority given to certain passengers, like couples with babies, made the situation more challenging for us as elderly passengers. Eventually, after waiting in line from 12:30 to 2:30, we were able to sort out new flight arrangements and then had to wait longer for transportation to the hotel. Our reservation code is 3WY2Q3 under the surname Cohen. I will provide further details in subsequent emails.

I am following up on my previous email regarding the issue. Despite ordering Vegan meals for our original flight, we did not receive them on our recent 10.5-hour flight on May 27. Due to a delay, we had to reschedule and encountered severe traffic delays due to an accident near Guallambamba. Our driver, expecting us at 4:15 p.m., had to leave early and we ended up reaching home at midnight, surviving on bread and basic beverages. I kindly request that this matter be directed to the claims department. I intend to submit two online claims on June 8.