Iberia Airlines Customer Service Issues

I traveled with Iberia from Seville to Santiago de Compostela, with a layover in Madrid. Unfortunately, our luggage did not make it to Santiago with us. It was quite a hassle to finally retrieve it; my mother's bag arrived in Switzerland after 6 days, while mine made it home just a day before we did. In the process, we had to purchase some clothes and a new suitcase. I was assured by the airline that I would be reimbursed for these expenses. However, the link provided for reimbursement is not functional. Despite contacting Iberia's customer service in the US and Spain, I have been unable to resolve this matter. This experience has left me feeling very disappointed and let down.

Hello, I have 2 vouchers for flights canceled by Iberia in July [redacted] due to Covid and travel restrictions. Originally, the vouchers were issued in May [redacted], and we believed they had to be used by December [redacted]. However, we recently learned that the flights needed to be taken by then. We had intended to attend a festival, assuming it would go on in July [redacted], but due to ongoing restrictions, we hadn't checked the vouchers until now. I've contacted customer service to extend the vouchers, but have had no luck so far. They suggested calling back weekly or checking online for updates. I feel this is just a delaying tactic given the circumstances since May [redacted]. I've tried emailing various addresses with no response. I am contemplating reaching out to the president's email or the owner group IAG in London for assistance. Any advice would be greatly appreciated. Thank you, Marie Woods

Dear Sir/Madam, I am reaching out for assistance regarding an issue with three tickets I had booked from Budapest to New York in [redacted]. Unfortunately, my flight was canceled due to the pandemic, and I received vouchers for the trip. However, given my recent heart operation and concerns about the Omikron variant, I am unable to utilize the vouchers. Therefore, I am requesting a refund in cash from Iberia Airlines. Despite numerous emails on the matter, I am being strongly encouraged to use the vouchers, which I find unreasonable considering the current circumstances that make flying unfeasible. Your prompt attention to this matter would be greatly appreciated. Sincerely, Ludwig H.

I am Zinan C. I purchased a ticket from Geneva to Barcelona on December 18th, with flight number VY6200. Unfortunately, I missed the flight after encountering issues at the airport. Despite friends traveling on the flight, my luggage did not arrive in Barcelona as expected due to my failure to board. The ground crew suggested it might still be in Geneva. Upon my return to Geneva airport, I was informed the luggage was sent back to Barcelona, where it was awaiting collection. The airport provided a PIR Code: BCNVY36135 for tracking. Despite following up, the luggage remained "pending." After weeks of waiting and multiple airport visits, my luggage has yet to be located. I seek assistance in resolving this matter promptly.

Hello, I have reserved return Business Class flights with IBERIA from Madrid to Quito. My reservation code is H6LL5. I encountered a glitch while trying to pay online, and unfortunately, the payment did not go through. I attempted to contact their Heathrow Customer Service number but was informed that payments cannot be processed over the phone; it needs to be done through Iberia Plus. They provided me with a Spanish number, [redacted][redacted], which initially prompts for English but switches to Spanish and then disconnects. I am eager to settle the payment but am facing difficulties. Any assistance would be greatly appreciated. Best regards, Dr. Filippos M.

Our luggage got lost in Munich, and we filed a complaint with Iberia. Representatives advised us to buy essential items each day. As it was winter and Munich is pricey, we only bought what we needed daily. After five days of contacting them and making purchases, our luggage was returned on Dec 26th. We spent a total of [redacted].66 Euros during this ordeal. We initiated our refund request on Dec 30th. However, today, on Feb 11th, we received an email stating they would refund $[redacted].18, which could take up to 45 days. This delay is unacceptable considering the time and money wasted due to their mishandling of our luggage.

I encountered issues booking a reservation through Iberia's website as it did not accept any valid credit card information I entered. Despite trying the Iberia app and two different browsers with different cards, I kept receiving an error message requesting me to re-enter my card details. As a result, I had to resort to using a third-party travel site to acquire my ticket. Although I managed to purchase my seats through the Iberia app successfully, it ended up costing me $40 more than if I had booked directly with Iberia. Adding to my frustration, my attempts to contact the airline went unanswered as I received no response to my calls or my direct message on Twitter.

Hello, I experienced issues with my Samsonite suitcase on two recent flights from Frankfurt to Lima and back. During the first flight, one wheel was lost, and on the return journey, another wheel was lost. I previously emailed you about this matter from Lima under the reference number [redacted]5-[redacted]4 and was informed to fill out a form. I now have a new Samsonite suitcase missing two wheels. I attached pictures of the first lost wheel in my initial email. To seek reimbursement for the new Samsonite costing €[redacted].00 purchased in Frankfurt last October, I need guidance on what information you require. Experiencing wheel loss on two flights is unacceptable. Please contact me promptly at +49 [redacted]0 or [redacted] Due to the lack of a PIR number, I am unable to fill out any forms. Let's discuss this issue, and I am confident we can find a resolution. Thank you, Corina Nedelcu.

I flew on IB1458 from Dublin to Madrid on April 3rd, connecting to a flight to Bogotá (IB6585) and then to Cartagena (IB7207) on an Iberia ticket. Unfortunately, my bag did not make it to Cartagena with me. I have already submitted a support form and received a PIR number (CTGLA22983). It has been 5 days without my bag, and it contains essential medication. I kindly request Iberia to check their system for any matches with the description of my bag in Madrid, Bogotá, or Cartagena. The missing bag is a red and blue 18-kilo rucksack. Inside, there is a camera bag with a Canon A-1 camera and 6 rolls of film, as well as 3 packing cubes with shirts, shorts, swimming gear, socks, and a toiletries bag with pills.

Dear Sir or Madam, I am writing to you as a customer of your service, Mr. Alpha KIASSIAMA, who purchased these tickets and is now issuing a formal demand through this letter. For several months now, I have informed you of the outstanding refund for the airline tickets bought through your service. As the flights were canceled by the airlines, not by me, the law requires you to process the refund without delay. While I have received a partial refund, more than half of the amount is still pending reimbursement. Attached are documents supporting the truth of my statements. I prefer not to escalate this issue to involve my lawyer or to publicize your operational issues online, including platforms like "30 Million Consumers." I am looking for a quick and positive response to my legitimate request. I await a prompt refund and have enclosed my bank details for the transaction. Sincerely,

Hello, We made a reservation for NICE/DAKAR last night with a departure on October 7 and return on March 23, [redacted]. There was an issue with the outbound flight: we selected the comfort mode for €[redacted] (including 2 suitcases per person), but it changed to basic for €[redacted] with Iberia. We tried the simulation this morning with the same details and the issue persisted. It seems there might be a technical problem with Iberia. We contacted your customer service, but they were not willing to make changes to the booking. We requested a cancellation with no success. Eventually, they agreed to cancel but with a €30 cancellation fee, which we dispute as it was not our fault. As loyal customers of Iberia, we hope you will offer a goodwill gesture to resolve this matter. We intend to rebook with you for the comfort option including 2 suitcases per person. Looking forward to your response. Best regards, José J. (04.93.24.74.34)

Dear Iberia representative, I am writing to inform you of a situation that has led to the cancellation of my upcoming trip with my wife. I had booked a trip through Expedia from SFO to Barcelona with a confirmation number JYMXC for May 12, [redacted], to June 2, [redacted]. Unfortunately, due to a motor vehicle accident I had in the Middle East on April 13, [redacted], resulting in a major leg injury, I am now unable to travel as planned. My doctor has advised against long flights due to the surgery and extended recovery I am facing, requiring me to be non-weight bearing for the next 8 to 10 weeks. I have already reached out to Expedia, as advised, who redirected me to contact Iberia for the cancellation and refund process. I kindly request a refund to the original form of payment given the unforeseen circumstances I am currently dealing with. Thank you for your attention to this matter. Sincerely, H. Mehranpour

Hello, I am reaching out regarding a claim for my luggage. When I purchased the tickets, the fare included luggage, with each ticket having a 23kg check-in allowance. Unfortunately, at the airport, the staff member was unable to see that the luggage was included, so I had to pay for them again. I was told to claim later, which was inconvenient as I had to pay using my card unexpectedly. I am now seeking a reimbursement for this payment as soon as possible. I have attached our original tickets showing the luggage inclusion, as well as the invoices for the additional payment we made for the luggage. Thank you for your prompt attention to this matter. Best regards, Rayan K. & Mario L. +[redacted] 3 [redacted]

I was scheduled for a flight on Wednesday, May 18th at 10:50. After checking in, going through security, and reaching Gate Cs in Terminal 5 at Heathrow, I encountered a series of issues. There were passengers from a cancelled flight the previous day on board due to technical problems. After a 3-hour wait, we were instructed to claim our luggage and wait for further instructions. We had to repeat the check-in process, and amidst all this, I purchased lunch. Around 4:30, we received a 10-pound voucher, and by 5:00, we were informed of the flight cancellation. I was rebooked for the 19th at 18:45 and directed to retrieve luggage, provided hopper bus vouchers, and offered a hotel stay. After a delay in transportation, I resorted to taking a taxi costing 19 pounds. Following a long airport stay, the following day, the hotel cafe had no food, necessitating a return to the airport for a meal spending 8 pounds 50. Upon arrival in Madrid, a delay in luggage collection prompted a 30 euro taxi ride due to exhaustion. The overall treatment during the entire process was subpar, resulting in a significant delay from my expected arrival time.

We encountered significant problems with your website tonight while attempting to book tickets for our family. We are now booked on a flight from SFO to Madrid departing on July 20, [redacted], and returning on August 4. The original fare was $[redacted] for the outbound flight and $[redacted] for comfort class. We selected the comfort option for the outbound flight and priority boarding for the return. However, the website kept cycling when we tried to refresh, causing the rate to increase to $[redacted] for regular economy and $[redacted] for comfort, resulting in a fare difference of $[redacted] for our tickets. The original booking cost was $3,[redacted].77, but due to the website malfunction, we had to pay $4,[redacted].74 for the same booking. The confirmation number is LT2KX. This situation appears unfair, and we were unable to reach customer service. We are requesting a $[redacted] refund and urge you to honor the original price listed when we initially tried to book. The website is problematic, making it difficult for customers to complete bookings in a timely manner.

Dear Sir/Madam, I am writing to request that a case be escalated urgently. I recently travelled with Iberia and my flight was changed from a 2-hour layover in Barcelona to a 26-hour layover. As a result of this change, I had to purchase two additional flights to reach Milan on time, costing me an extra $[redacted]. Although I flew from LAX to Barcelona, I could not take the connecting flight to Milan due to the schedule change. The customer service agent assured me that I would be reimbursed for the Barcelona to Milan leg of the journey. Please credit me the amount for the Barcelona to Milan flight as agreed. My confirmation number is KHJ30. I look forward to your response and prompt compensation. Thank you, Maile

My flight from Paris to San Francisco had a layover in Barcelona on June 11, [redacted]. I flew with Vueling from Paris to Barcelona and then with Iberia, flight number [redacted], from Barcelona to San Francisco. Unfortunately, upon my arrival in SFO, my suitcases, with tag numbers VY [redacted] & VY920496, were missing. I filed a claim with reference number SFO IB [redacted] and after 6 days, I received one of my suitcases, tagged as VY [redacted], but it arrived open with items missing. This is an official claim. However, my other suitcase, tagged as VY920496, is still missing. I have been calling every day and receiving inconsistent or no updates. The agents keep promising to update me once they hear from the SFO ground handling staff, but this delay is unacceptable. I urgently need the items in my missing suitcase and request immediate assistance with this matter.

I purchased a round trip ticket from Chicago to Madrid through Iberia with booking number MNR5T. The payment was made to Iberia, but the booking was done through Finnair with Booking Reference JKGNXM. Unfortunately, I tested positive for CoVid-19 and couldn't return on May 25, [redacted]. Despite sending multiple emails, I was directed to request a refund through Finnair, but they suggest contacting the original seller. Since I bought the ticket from Iberia, I am seeking a voucher from them. I have attached my positive CoVid test for reference. Passenger: Ticket number: Hollywood Alexa I Miss (ADT) - [redacted][redacted] Itinerary: - Chicago O'Hare International to Madrid Adolfo Suarez Barajas on AY5660, operated by Iberia, marketed by Finnair. - Madrid Adolfo Suarez Barajas to Chicago O'Hare International on AY5659, operated by Iberia, marketed by Finnair.

I purchased a round trip ticket through Iberia from Chicago to Madrid with booking number MNR5T. Even though I paid Iberia Airlines, my booking is with Finnair with the reference JKGNXM. Due to testing positive for CoVid -19, I couldn't return to the United States on May 25, [redacted]. Despite sending two previous emails, I was directed to obtain a voucher through Finnair. However, Finnair's website advises contacting the original source for a refund. Since I paid Iberia for the ticket, I am requesting a voucher from them. I have attached my positive CoVid test result for reference. Passenger: Hollywood Alexa I Miss (ADT) Ticket number: [redacted][redacted] Itinerary: - Chicago O'Hare International to Madrid Adolfo Suarez Barajas on April 29, with Iberia flight operated by Finnair. - Madrid Adolfo Suarez Barajas to Chicago O'Hare International on May 25, with Iberia flight operated by Finnair.

We made a booking in [redacted], but due to Covid restrictions, we couldn't travel. A voucher was issued and later extended because of Covid. We are now ready to travel and would like to use our [redacted].66 euros voucher before it expires on March 30, [redacted]. We plan to use it on June 3, [redacted]. After speaking with an agent who assured us of an extension, our flights (RGGU33) were booked. However, when I called back today as advised, a rude agent accused me of lying. I have email confirmation from the first agent regarding the flights, but the voucher hasn't been extended, resulting in the cancellation of our flights. All I seek is decent customer service, an extension on the voucher, and the ability to book a flight for June 3rd. Your assistance is appreciated. Thank you. - M. L. Last