Hulu Customer Service Issues

I'm experiencing an issue with watching episodes of The Weekly on Hulu through my Roku player. While I can watch other content on Hulu, whenever I try to watch The Weekly, the loading bar only reaches about 5% and then displays "Retrieving" for around 30 seconds before returning to the previous screen. This has been ongoing for 3-6 months despite my attempts to watch new episodes. I followed Roku's troubleshooting steps of reinstalling the Hulu channel but the problem persists. I'm a huge fan of Hulu and would appreciate any help in resolving this issue. Thank you for your assistance.

I received an email at 1:00am CT that someone signed in to my account from "Ashburn, VA, US" by "oppaje" at "01:59:55 AM (ET)" on 11/15/19. This was not me as I am in Missouri and just saw it now in the morning. My email and password were changed, and now I cannot log in or access the "help" center because it requires logging in. Resetting my password is not an option as the email for verification has also been changed by the hacker. I usually use [redacted], but it's no longer associated with the account. I need assistance in recovering my account since Hulu's "help" center does not offer a solution for this issue.

I received an email notification from Hulu informing me that my subscription rate will increase from $44.99 to $54.99 on November 18th. However, my current plan is supposed to be $12.95 with tax. I am unsure when my plan changed and why I was not informed about the significant price difference. I did not authorize this change and have already reverted back to my original plan through my account page. Can you confirm this change and provide clarification on the rate discrepancy? Thank you. - Donald Brown

You have informed me that there will be an increase in our fees, which I understand. However, there are a few issues that need to be addressed. Firstly, for recorded programs, the system cuts off the show too early, which results in missing the ending punchline. It would be beneficial to extend the recording time to prevent this from happening. Additionally, the interactive commercials are appreciated, but being prompted with them repeatedly during each break is bothersome. Please consider adding an option to disable these commercials in the settings. I hope to see improvements in these aspects within the next 6 months before considering alternatives. Thank you.

Every time I select the "Watch Live" option for an NFL game or any other sports game, instead of taking me to the live action, it starts from the beginning of the game. This forces me to spend unnecessary time, sometimes up to 22 minutes, fast-forwarding to catch up to the end of the Minnesota game, but often missing out on the conclusion. The "Watch Live" feature should truly lead me to the live game, while the option to watch a recording should be available for when I want to see the entire game later.

Dear Hulu, I recently noticed that BET and other black-owned/created channels are not available on your platform. My family and I are disappointed by this, as we enjoy watching programming that represents us. It would be greatly appreciated if you could add BET and other black programming to your lineup. We want to see shows like Martin and Fresh Prince along with the content you already offer. Please consider diversifying your programming to include more diverse voices and representation. Thank you.

I signed up for a free week trial and agreed to a monthly fee of $5.99 but ended up with an unexpected Hulu membership. I tried to cancel but did not receive a confirmation email. The next month, I noticed the charge, but had trouble canceling on the iPhone app. With personal difficulties arising, I forgot to reinstall the app or report the bugs. The fees have now increased to $34.99, a significant jump from the agreed amount. I was also charged an additional $35 for insufficient funds, pushing me to request a refund. I am not familiar with Hulu's services as I am a loyal Netflix user, making these charges feel unjust. I urgently need the refund to avoid further financial strain. My email for Hulu is [redacted], and my contact number is [redacted]. - AJ F.

I signed up for a free week trial, intending to be billed $5.99 monthly through a coupon offer. After completing surveys for a $[redacted] Amazon card, I accidentally signed up for a Hulu membership. Despite attempts to cancel, I was charged $5.99 and $34.99, causing an additional $35 overdraft fee. I can't seem to cancel the membership through the app due to errors. I have not used the service and feel taken advantage of. I am requesting a refund of $34.27 due to the unexpected charges and overdraft fees. My email for Hulu is [redacted], phone number is [redacted], and my name is AJ Fiederer. I hope Hulu can process the refund for my last transaction. Transaction details: invoice ID [redacted], transaction ID [redacted]. Thank you.

We consider ourselves loyal customers, even if it has only been for a short time. We switched my parents to Hulu to help them save money due to their tight budget. Since we switched to Hulu, we have noticed a second increase in fees. We are not happy about this as it affects our budget. While we understand the need for growth, we believe existing customers should not be penalized with frequent fee increases. If there is a need for an increase, it would be better to implement it once a year. We live on a budget and support my parents financially. If the fees continue to rise twice a year, we may have to explore other options despite liking Hulu's services and the convenience of not needing to negotiate discounts yearly. We hope future rate hikes are considered more thoughtfully. Sincerely, The Tatton Family.

A few months back, I signed up for a live TV trial and later canceled it. Unexpectedly, my account thanked me for trying and warned of upcoming charges after free trials. I promptly logged in, reverted to the regular settings, changed my password, and closely monitored my account. Despite initially paying a minimal amount, I was recently charged $24.99, and then again $44.99 the following week. Even after canceling the subscription twice, these charges occurred less than a week apart, totaling over $70. As I rarely use the app, I intend to cancel and request a refund. This repetitive charging issue is unacceptable.

I have been a long-time user of Hulu Plus with the ad-free version. Recently, I purchased a 3-year subscription to Disney Plus through my D23 account. Today, I discovered that I have been logged out of my Hulu account, and despite numerous attempts, my password is not working. The email associated with my account, which I had received emails from Hulu on just a few weeks ago, and the Facebook account linked to my Hulu are not allowing me to log in. I am concerned that Disney Plus might have interfered with my original Hulu account. In an attempt to resolve the issue, I created a "new account" using the same email address, inputted my credit card details, and found that it was like starting from scratch. None of my previous settings are there, and my Facebook is no longer connected. I have not received any emails from Hulu regarding changes to my account. I am confused about what has happened to my account.

I recently contacted customer service regarding a buffering issue. The representative I spoke with had a headset that produced loud clunking noises, possibly due to poor microphone placement. Throughout our conversation, she frequently consulted with a colleague nearby but failed to fully relay his input to me. When he advised her to provide more information before ending the call, she dismissed him and abruptly disconnected. She suggested the issue was with my internet provider, despite my recent upgrade to Xfinity [redacted] speed as advised by a previous representative from your company. I recently paid $70 for a technician to visit and set everything up, only to be told today that this did not resolve the issue. My main goal is to watch Hulu through the app without experiencing buffering interruptions.

I'm having trouble accessing my account and changing my password to log in. Someone changed the email and password on my account, leaving me unable to use the service. I have all the necessary account information. I need an alternate way to recover my account since I can't log in at the moment. It's frustrating that I can't even reach the help center for support.

When the baseball playoffs started, I subscribed to Hulu Live with No Ads. However, to my surprise, ads started appearing even on previously ad-free shows. I contacted Hulu customer service, and Gerrard assisted me. Despite my plan, he explained that networks enforced ads on all content. Disappointed, I decided to switch to the basic Hulu plan. During our call, Gerrard detailed the changes and asked for feedback. He shared his own experience, having faced the same situation before downgrading to Basic No Ads, which resolved the issue completely. Although I plan to return to Hulu No Ads later, I downgraded for now to highlight the discrepancy in ad-free experiences between the plans. I urge Hulu to align their Live service with the no ads promise. I appreciate Gerrard's help and Hulu's innovative content delivery.

I subscribe to Hulu Live's ad-free service, yet I've noticed ads on shows that used to be commercial-free on Hulu's streaming platform. I've confirmed my account settings, and I'm definitely enrolled in the ad-free plan. This issue was temporarily resolved but has resurfaced. After contacting Hulu support, I was informed that due to licensing constraints, I will still encounter ads despite paying for the ad-free experience. These shows were ad-free on Hulu before I switched to Hulu Live's ad-free plan. As a result, I'm exploring other live streaming options. I've opted to cancel Hulu Live and revert to the $12 per month ad-free Hulu streaming plan. I'm obligated to Hulu Live until December 14th, and I'm curious to see what will happen next. My advice is to steer clear of Hulu Live.

Hello, I believe my account has been compromised by someone using the email [redacted] The original email associated with the account was [redacted] The unauthorized individual accessed the account from an Android device in Subang Jaya - Usj 5 - 8, 10, MY on Nov 6th, [redacted]. There have been unauthorized charges totaling nearly $[redacted] in the past few days. I kindly request that the account be terminated since the card linked to it has already been canceled, and the subscription will be ending. I am frustrated that new accounts are allowed to change the email associated with existing accounts entirely, rather than just adding another email address. This has left me unable to access my account to seek help or cancel the subscription. It is also disappointing that there is not a help desk available for assistance.

I signed up for the plan at the monthly rate with the first month free. I then upgraded to live TV, expecting the additional charge to be included in the upcoming bill. However, my bank is questioning a charge for next month's payment already. When an agreement is made between a company and a customer regarding financial obligations, it shouldn't be altered without cause. I need to be in breach of my commitment before any financial transactions can occur. This has happened previously, resulting in overdraft fees. I insist that any charges be withdrawn until the agreed-upon time for payment. Please remove the request from my bank to avoid further action on my part. Thank you. Jedadyea Tyndal

I recently bought the Disney Plus bundle, but I'm having trouble activating my Hulu account. I attempted to log in using the same details as Disney Plus, but I couldn't gain entry. Whenever I try to access the account through the Disney Plus app, it just redirects me to the Disney Plus app's home page. I don't think I have an account, but if I do, I can't remember the information I used to create it. I need my Hulu access to be resolved quickly.

On November 25th, I began a complimentary 30-day trial of Hulu. I enjoyed watching a few episodes of TopChef but found the ads disruptive. On November 27th, I upgraded to the ad-free version, expecting my trial to continue. However, I have been charged $13.40 on my Discover card. As per the free trial offer, I kindly request a refund of this amount to my credit card promptly. Thank you.

I recently subscribed to the Disney+, ESPN+, and Hulu bundle, opting to cancel HBO simultaneously. Despite reassurances during the sign-up process that billing would be seamlessly merged with my existing Hulu account, I received two separate charges of $6.59 and $14.41 on different days instead of the expected $12.99 total. This miscalculation resulted in an overdraft in my bank account, incurring a $30 fee. I appreciate any guidance on resolving this issue promptly. Best, Allison