Home Depot Customer Service Issues

Dear Sir/Madam, I placed an order for an LG Washtower, an LG Range, and a Whirlpool Dishwasher on Home Depot's website with a scheduled delivery for November 15th. Unfortunately, the delivery company called on the 15th to inform me that their truck had broken down and rescheduled for the 17th, which I couldn't accommodate on short notice. After much back-and-forth, the earliest available delivery date I could secure was December 6th. To my surprise, on December 1st, I found missed calls from the delivery company stating they were at my house for the delivery. After contacting Home Depot and being redirected a few times, I was informed that the delivery company had inexplicably canceled my dishwasher order on November 22nd without notifying me. Despite my frustration, the Home Depot customer service representative suggested I visit the local store to resolve the issue. After speaking with the manager, Timothy, I was assured that my refund was in progress, but I would have to reorder the items at a higher price. This incident highlighted the lack of control customers have when dealing with delivery companies through Home Depot. Regards, E.W.

On October 23, [redacted], I placed an online order for Techwood Composite Decking measuring 1 inch x 6 inches x 16 feet in Brazilian Ipe Grove. The order number is WD[redacted]1. Unfortunately, the order has been stuck at Roadway Trucking in Phoenix, AZ, since November 1, [redacted], when it was supposed to be delivered to Home Depot in Payson, AZ [redacted]. Despite checking the online status multiple times, the delivery date has been continuously delayed from November 5th to November 10th, 15th, 17th, and now the 23rd. Frustrated with the lack of clear information from both the Payson store and Home Depot online, I contacted your Corporate Office and spoke with Brent. He acknowledged a Home Depot issue and provided a $[redacted].00 discount on the $[redacted].00 order. While the latest update indicated a delivery date of December 3rd, it has now been pushed to December 6th. The repeated delays and technical issues with your phone system have made this whole experience even more stressful.

I have been waiting for my washing machine for two weeks. On the delivery day, my street name was missing, causing a need for a new appointment. Hoping Home Depot could redeliver it today or tomorrow, I opted for a refund. Unfortunately, they have not shown the customer care I expected for an $[redacted] purchase. Moving forward, I will be shopping at Lowe's instead, as Home Depot has lost my loyalty.

I have placed an order for a chainsaw with HomeDepot and now need to return it. I am unsure about the refund process since the item was sent to the MyUs warehouse. The package is set to be returned to HomeDepot, but I am uncertain if a refund will be issued. My details are as follows: Name: Jonas Bragi Hallgrimsson Pro Xtra ID: [redacted] Order Number: WP[redacted]8 The item being returned is the M18 FUEL 16 in. 18-volt Lithium-Ion Battery Brushless Cordless Chainsaw Kit with M18 GEN II FUEL Blower, valued at $[redacted].00. I will provide the tracking number once the package departs from the MyUs warehouse in Florida. I hope that a refund will be processed by HomeDepot upon receiving the returned package. Thank you for your anticipated help and assistance! Have a wonderful day!

I bought a dishwasher on October 15, [redacted], which was in stock at the time. I had to reschedule the delivery to November 15, [redacted], but the store changed it to November 16th without my approval. Due to work, I couldn't be present for the delivery, which finally happened on November 29th. The delivery team couldn't install it, so I returned it. Dealing with a rude sales associate, it took a long argument to secure a refund to my Home Depot card. Despite speaking with Cheryl at Home Depot in Souderton, PA, who assured me of following up on the refund process, I have yet to receive it as of December 12, [redacted]. I need help with this issue.

Every time I visit the Campbell River store, I feel like I am being followed. As I walk down the aisles, multiple workers keep asking me if I need help. While I understand they are doing their job, it can be overwhelming. It feels like I am being profiled, even though I have never stolen anything and have a job and a home. This experience has made me very uncomfortable in the store, and despite buying what I needed, I have encountered this behavior on all my visits. It is rude and insulting to be treated this way when they don't even know me, especially since I was dressed nicely and with my well-dressed girlfriend. I have decided not to return to this store and spend my money elsewhere.

My mother and I visited Home Depot with the intention of buying a tub, but encountered a frustrating experience. Despite confirming over the phone that price matching was available for the tub and that we could purchase a tub surround, we were discouraged by a "specialist" who suggested shopping on Amazon for both items. When we inquired about FRP walls for the surround, he seemed uninterested and directed us to the lumber section where he claimed there were none. He repeatedly advised us to look on Amazon for all the necessary items. The lack of assistance and guidance from Home Depot staff, who even pointed vaguely at items like tile and a hose, left us feeling neglected. However, after persevering, we managed to locate the items we needed, including the FRP walls, which revealed a significant price difference. As long-time loyal customers who frequently make purchases for renovations and appliances, this disappointing encounter was quite unexpected.

I recently made a purchase from Home Depot for Shades but only received half of my order. The other half, which belongs to a different customer, was mistakenly delivered to me. I am seeking guidance on how to return the incorrect order and have mine delivered. I prefer contacting Home Depot via email as I have not had success resolving this issue over the phone. In response to my inquiry, Windows Fashions explained that I need to reach out to Home Depot for further assistance due to specific terms in my agreement with them. They were kind in their response but directed me back to Home Depot to ensure I receive the correct shade. Sincerely, I. A. Email: [redacted] Springs Window Fashions, LLC Phone: 1.[redacted] Hours: Monday-Friday 9:00 AM EST to 4:00 PM EST

I had an unpleasant experience at the kitchen cabinet desk at the Oxford Valley Home Depot today around 3:30pm. The sales representative, Sandy N., was the only one present. I waited for roughly 45 minutes while she assisted another customer. Afterward, a customer who arrived after me pointed me out as next in line. When I tried to place an order for cabinets (based on previous quote H4[redacted]), the sales rep paused to help the subsequent customer who supposedly had a quick question. Unfortunately, this customer did not have a quick question, and they both left for about 20-30 minutes. When they returned to go through a catalog, I became frustrated and left WITHOUT PLACING THE ORDER I HAD READY TO GO. It was very disappointing and not the best way to treat a customer prepared to make a purchase.

My Home Depot order WP[redacted]0 delivery has been delayed, consisting of 7 pieces with 7 FedEx tracking numbers. Expected by December 23rd, I have received 6 pieces, and the last one (tracking number [redacted]02) is stuck in North Carolina. I am awaiting a new delivery date. To expedite, I request delivery to the address on the order or a replacement sent promptly. Currently overseas, I am unable to make phone calls or texts. Email communication works best for me, but I lack proper email addresses. Seeking viable solutions and contact emails for further correspondence. Thank you, Partha

I'm experiencing a delay with the delivery of my Home Depot order WP[redacted]0. The order includes 7 pieces with 7 FedEx tracking numbers, and everything should have been delivered by December 23rd. I have received 6 of the 7 pieces, but the last one is currently stuck in North Carolina (tracking number [redacted]02). I have not been provided with an updated delivery date. As I am currently traveling outside the USA, I am unable to make phone calls or send texts. Email communication is best for me. I am seeking either the prompt delivery of the missing piece to my home address (which can be found in the order details) or a replacement piece sent to me quickly. I would appreciate any assistance in resolving this issue and providing relevant email contacts for further communication.

Tracking number [redacted]77 from Home Depot in Concord, CA has been quite disappointing. Despite receiving texts for delivery on 12/18/21 and 12/21/21 between 8am and 5pm, there was a 'no-show' both times. Furthermore, the lack of communication response from emails, texts, voice messages, and even Home Depot calls has been frustrating. Home Depot has expressed inability to assist in reaching JW for the delivery. As a veteran and first responder family, the service experience has been disheartening. The Home Depot website lacks a functional tracking link, still showing a delivery date of Dec 31st, [redacted].

I reside at 6 Round Valley Lane in Lakewood, NJ. A large tall box intended for 6 Round Valley Court was mistakenly delivered to my address. Despite contacting your team twice, the box remains uncollected after three weeks. The rightful recipient is Elena Marinescu, as labeled on the box, residing about 2 blocks away. As the box is too large for my vehicle, I am unable to transport it myself. I visited Elena's residence, and she mentioned already contacting Home Depot about her missing order, indicating another delivery might be on its way. Please retrieve the package promptly as I am not currently living at that address. I plan to visit next week for construction updates, but in the meantime, the box remains at my front door awaiting collection. Your prompt assistance in resolving this matter is greatly appreciated.

I received order WP[redacted]5, but it was the wrong toilet. I have requested for it to be picked up in order to receive credit. Even though I have a landline with an answering machine, NSD claims they cannot reach me to schedule a pickup appointment. I have been in contact with Laurie Wright at the Surprise, AZ store [redacted], but have not been able to resolve the issue. Due to the weight of the toilet and my physical limitations, returning it myself is not possible. This is the second poor experience I have had with your customer service, following a previous incident with a new LG washer & dryer installation.

I placed an order for flooring with a delivery scheduled for today (1/12). I was supposed to receive a call in the morning to give me a time frame for the delivery, so I could arrange for someone to be there. Unfortunately, the call came after the delivery driver arrived while I was at work. Instead of leaving the materials outside due to snow, the driver took them back to the store. I was informed they could not attempt another delivery before my installation date in mid-late February. I feel disappointed with the lack of accommodation regarding the delivery time, considering my patience with the backorder since November. I believe the store should have been more considerate of my schedule and ensured a timely redelivery before my original installation date. Unfortunately, I will not be using Home Depot for future renovation needs.

Subject: Updated Payment Information Request Hello, I wanted to bring to your attention that the email address to which Home Depot has been sending payment information emails was deleted. It belonged to a former employee and seems to have carried over when Home Depot acquired Wilmar, also known as Interline Brands, our original client. The correct email address for payment notifications to bounce back to your DONOTREPLY folder should be [redacted], which is now directed to me. I had informed several individuals in the accounting department at Wilmar - Interline Brands before the acquisition, but it seems the message wasn't passed on to Home Depot. The company you pay is Delany Products, and I handle the accounting and bookkeeping. Our Vendor Account number is [redacted]. Could you please send me the payment confirmation sheets for the wired payments we received in January? I have attached a sample for reference. I also need to address outstanding payments totaling close to $40,[redacted]. Payment Details: 1/5/[redacted] - $7,[redacted].63 1/27/[redacted] - $36.37 1/31/[redacted] - $14.19 Thank you for your assistance in providing these details promptly to ensure proper allocation of these funds. Thank you, Lori Reece Delany Products Bookkeeper [redacted]

Regarding order WD[redacted]4, it appears it never shipped. The website indicates over [redacted] available, but it's not delivered as of today, February 4, although expected by January 28. Hoping Home Depot can help with this. Thank you. Update on the issue: The initial order was refunded due to being lost in transit. A new order was placed at no extra charge, but a slight error led to a $3.00 difference in the credit, resulting in a final cost of $3.29 with tax. Not a big problem, just a minor inconvenience. Grateful for handling the order. Have a great day!

Yesterday, I visited two different Home Depot stores in Queens, NY located at [redacted]-04 31st Ave and 73-01 25th Ave. Interestingly, at both stores, I was informed that they couldn't cut the blinds to my specifications due to being from a new vendor without the necessary equipment. This reasoning seemed off to me. If a store carries a product line, shouldn't they have the means to service it? Upon visiting a third location at 50-10 Northern Blvd, a helpful employee named Rose in the blinds section assisted me promptly. She not only helped me find the blinds but also cut them to my specifications on the spot. When I inquired about the equipment, Rose assured me that every store had that capability. It's important for you to be aware of the discrepancies in service I experienced between your stores.

As a loyal customer of Home Depot, I want to share my recent frustrating experience. Last week, I bought moulding from the Coram, NY store based on online inventory showing 54 available, but they only had 3 in stock. I was advised to visit Selden, NY, where supposedly 24 were available, but none were there. After more unsuccessful attempts, today I visited the South Setauket, NY store indicating over [redacted] in stock, yet again, none were found. It has been three wasted evenings with incorrect information from both store associates and the online system. This has been incredibly disappointing as I have limited time with my husband daily, and we've spent our time together dealing with this frustration. I urge Home Depot to address this issue and provide a resolution promptly. Product: 1/2”x 3 1/2” primed MDF baseboard SKU-[redacted]

I'm looking to get in touch with Ms. D. McKinley regarding the Home Depot Military Veterans Program. Could you please pass this message along to her? Ms. McKinley, I'd like to share my thoughts on the new process for obtaining a military discount at Home Depot - it's quite disappointing. As an 80-year-old Vietnam veteran, I've been a loyal customer at Home Depot since its inception. I prefer traditional methods and don't own a cell phone, and it seems the new process for the 10% discount isn't geared towards customers like me and many of my peers. Simply showing my valid military ID at checkout should suffice. This new complicated procedure, which requires a cell phone, doesn't cater to everyone (not everyone uses a cell phone). What's the rationale behind this? While Home Depot may claim to support the military, the current approach suggests otherwise. Perhaps a reevaluation is needed. I'm not alone in taking my business elsewhere (to Lowes). This situation feels like a lack of respect. Thanks for your attention to this matter. Hoping for a non-political response. - Jim.