Hertz Customer Service Issues

I have noticed an overcharge of $[redacted].00 due to not requesting an extension for my car rental. My daughter contacted the Toluca Lake Hertz in North Hollywood on 7/24/18 for an additional week while on a business trip. Eric De Los Santos confirmed her call. I personally called for a 3-day extension from Aug 1-3 at the Burbank Airport Hertz. Despite being informed of a $[redacted].00 drop-off fee in Stockton, my bill ballooned to $[redacted]. This is unacceptable. My charges should only amount to $[redacted].20. I dispute the $[redacted] penalty for the week from July 24 to 31 and Aug 1 to 3 as we did call in for extensions. I request the total charges to be adjusted back to $[redacted]. Kindly verify with the Toluca Lake and Hertz Burbank offices, where records should confirm our calls. I am challenging the $[redacted].00 discrepancy. Thank you.

As a gold club member for years, I recently rented a vehicle from Hertz, picking it up at Spokane Airport. Due to a misunderstanding on the pickup time, I returned the car later than planned, resulting in extra charges. The total cost exceeded $[redacted] more than expected due to the additional day of rental. Although I take responsibility for the error, I feel that better communication from the staff at the Spokane location could have helped me avoid the extra expenses. This experience has made me reconsider using Hertz in the future.

I was disappointed to discover that I was placed on the DO NOT RENT LIST while in Los Angeles attempting to rent a car. I had to create a new account due to this issue. Despite the Representative's efforts to assist with a new account, the process was absurd. After speaking with two other representatives and emailing my problem, as well as providing my rental receipt history, I was instructed to contact the DO NOT RENT DEPARTMENT. The representative eventually resolved the situation, but it was a major inconvenience during my LA trip and quite embarrassing. I ended up renting from ENTERPRISE, where they not only provided exceptional service but also offered me a discount, an upgrade, and future discounts. It is crucial for HERTZ to prioritize the care of loyal customers and prevent such inconveniences. Furthermore, I encountered a billing issue where I was charged $[redacted] instead of $[redacted]. Although it was rectified, I only received a $50 voucher. I am hesitant to book with HERTZ for my upcoming trip. Thank you for your attention to this matter. Sincerely, Veronica B.

I am dissatisfied with my recent Hertz car rental in France. My primary concern is the outdated GPS provided to me, which was not functioning due to a dead battery. This led to significant inconvenience, making me late for an appointment, causing me to fall in a rush, and the only deduction upon returning the car in Marseille was the removal of the excessive GPS charge. I would not have rented the car if I had known the GPS provided was not in working order. Additionally, I have a complaint about the extra charge mentioned during vehicle collection, which was eventually "waived" as if it was a favor. I am unsure where to address these grievances.

I had reserved a premium car, expecting a Range Rover, but upon arrival, they didn't have the specific version requested available and instead gave me another Range Rover, yet charged an additional two hundred fifty dollars surcharge. Car trouble arose as the replacement vehicle overheated, prompting me to buy coolant for fifteen dollars. Upon returning the car, the staff seemed indifferent to the issue. I accidentally left my AirPods in the car, attempted to retrieve them shortly after, but was denied access due to time constraints. To add to the inconvenience, my credit card, solely used for the rental, was compromised, resulting in unauthorized charges post-rental. Despite American Express reimbursing the fraudulent transactions, the situation remains distressing. I am concerned as the rental service staff retained a copy of my card and license even though I did not use it elsewhere. The overall experience has been highly disappointing, leading to the replacement of my credit card by Amex.

I had a terrible experience at Amarillo airport with the Hertz manager named Samantha Campbell. She was extremely rude, threw keys in a drawer, and refused to give us a car. I just asked for them to contact another location so we could pick up the car we had paid for. Other rental car reps witnessed her behavior and agreed to rent us a car. I have disputed the original charge and reported the incident to AmX and Citi. I am also informing my husband and son's travel specialists from two major banks and notifying my construction company. One of my companions even advised a trainee to consider a different career due to the poor example set by Samantha Campbell. I demand a refund for the prepaid car rental without further argument.

On August 23, [redacted], I left my car at CBS Auto Body shop for repairs and rented a Black Toyota Corolla with Texas license plates from Hertz on [redacted] Lankershem Blvd. in North Hollywood, CA. On September 13, around 10:30 AM, I realized I left my plumbing tools and parts in the trunk of the rental car. I contacted Hertz immediately, but despite speaking with a few representatives, including a manager named G.S., the tools and parts have yet to be located. The last update I received was on September 17, informing me that they are still working on retrieving the items. The tools are crucial for my work, valued at approximately $[redacted] to $[redacted].

I had a weekly rental scheduled for this morning but encountered a delay. When I arrived at 12:05P, the location was unexpectedly closed at noon. The woman on the phone had not mentioned their early closing time, making the situation difficult. Attempting to pick up the rental at the Eugene airport proved costly, quoting over $[redacted] instead of the original $96.89 reservation. Affordability is key, and I am seeking the initially quoted price. Clarity on operating hours and transparent pricing is essential for a smooth rental process.

I recently had a negative experience with Hertz. The customer service representative was unfriendly and did not provide any information about my reservation. I was dissatisfied with both the service and the car. My reservation started with a State Farm insurance claim, and I informed my insurance representative about the poor service. I called to have my Hertz number added for discounts but was instructed to add it on the website instead. I also inquired about drop-off charges at another location; although I was initially told there wouldn't be any, I was later charged. My Hertz reservation number is H[redacted]1, and my rewards number is [redacted]1. I was supposed to receive a member discount of 12.99 per day or 35% off, which was not applied. Can you assist me with this issue?

On October 1, [redacted], we made a reservation for a car from Hertz at [redacted] [redacted] Avenue, Edmonton, AB, and pre-paid for it with confirmation number [redacted]. Unfortunately, when we arrived on October 16, [redacted], before 6pm, we were informed that there were no cars available. The staff at the desk did not apologize or offer any suitable solutions. We had not received any notification of this issue via call or email beforehand. As a result, we missed our final trip in Canada and were unable to secure another car from a different company in time, disrupting our plans. Consequently, we were unable to cancel our hotel booking at Ins of Banff and were charged $98. This experience was highly unexpected and unacceptable. We will avoid booking with Hertz in the future. We are requesting a formal apology and reimbursement for the hotel charge.

Hello! My husband and I recently rented a car from Hertz for the first time last month. The online reservation process was straightforward. However, upon pickup, the employee seemed inexperienced, needing assistance multiple times to complete the rental. Despite providing our insurance and AAA cards, she added Hertz insurance and charged for an additional driver incorrectly. Upon returning the car, Giovanni at the Bradenton store tried to help but ended up overcharging us, turning a $[redacted] rental into over $[redacted]. We were disappointed by the added costs due to the initial mistakes made during pickup by the now-fired employee. We hope that Hertz can review contracts handled by incompetent staff to prevent such errors in the future. Please assist us in resolving this issue promptly. Michael & April Cintron

Subject: Assistance Needed with Hertz Gold Rewards Program Activation Hello, I am writing to inquire about the possibility of activating my Hertz Gold Rewards account without a credit card. Due to a recent instance of credit card fraud, I am currently awaiting a new card, which may take up to two weeks to arrive. In the meantime, I have a rental reservation scheduled for Nov 3-5, [redacted], booked through Priceline. While cost was a deciding factor in this reservation, having access to Hertz rewards is essential for my frequent work travels. I am hopeful that I can set up my Hertz Gold account now and update the payment information once my new card arrives. I understand the limitations imposed by the situation and appreciate any assistance you can provide in resolving this matter promptly. Thank you for your attention and I eagerly await your response. Sincerely, W. Mattingly

On October 19, [redacted], I rented a vehicle from Hertz at the Opryland Hotel. I clearly informed the staff member that I would return the car the same day. After refueling, I left the vehicle at the designated site on the hotel property after approximately 13 hours of use. Despite only using the car for one day, I was erroneously charged for three days. I raised the issue on October 22, but the promised credit failed to appear within the specified timeframe. After contacting Hertz Customer Service, the credit was denied with only a $30 courtesy credit offered. I am not at fault in this situation and am escalating this matter for resolution.

I received a rental car from Hertz at Baltimore airport this evening with the FEB warning light on, indicating forward emergency braking issues. Despite multiple calls to Hertz, including speaking with Kristen in Florida and another representative, they have been unable to replace the car promptly due to weather conditions, even though the roads are clear. As I am here from California for a junior sports competition and need to drive kids to the event tomorrow, this is problematic. A supervisor promised a replacement but has not contacted me yet. I will reluctantly drive the car to the event tomorrow as Hertz has assured me it's safe, though the warning light concerns me. I've been dealing with this since 8 pm on 11/15/18, and if I don't hear from Hertz in the morning, I will assume it's safe to drive. Elizabeth Warren Geary, [redacted], rental record #[redacted]23.

I recently rented a car and want to share my experience regarding the manager at the location. I am upset with the way I was treated and need assistance urgently. The manager didn't allow enough time for me to retrieve my belongings from the impounded car, and now I fear there may be additional damage. Despite leaving three voicemails, she never returned my calls, and when I went to settle the towing bill, she made errors leading to extra charges. Her behavior was unacceptable. I am seeking resolution and request someone contact me promptly. This situation has caused me undue stress for over a month, and I am disappointed with the service provided. Thank you. - Marcia McBride [redacted]

Good morning. Yesterday, I picked up a rental car at your office in Plaza de Castilla, Madrid. I will have it rented until next Monday, the 17th. I have just been informed that there will be traffic restrictions in the center of Madrid tomorrow due to pollution problems, and only vehicles with the environmental badge are allowed. The rental car I picked up does not have one. I am not responsible for obtaining the badge, but I want confirmation that if a fine is imposed for driving the car without it, your company will be responsible for paying the corresponding penalty and absolving the renting customer of any liability. Thank you for your response.

I made a car reservation with Hertz and received confirmation number H[redacted]. Recently, Hertz called to say they've overbooked and don't have a car available for my reservation. This lack of availability is disappointing and erodes customer trust. I contacted Jennifer (ID [redacted]) at Hertz, who was friendly but unhelpful. Although I have rented from Hertz multiple times this year, this experience has left me dissatisfied with their customer service. I live in Washington DC and wonder why Hertz couldn't arrange a car from another location since my reservation was confirmed. In a prior instance with a different company, they upgraded my car when facing a similar issue, highlighting the contrast in customer service. While I've had positive interactions with Hertz in the past, this incident has made me lose faith in the company. Moving forward, I cannot rely on Hertz for future reservations. Thank you for your attention.

Hello, I recently rented a Dodge Challenger from DTW airport for a month-long rental. Upon inspection, I noticed extremely worn rear tires with less than 1/32-inch tread on both the driver's and passenger's side. Although I was initially disappointed by this oversight, Customer Service was very supportive in rectifying the situation. Despite having to visit a tire shop to replace the tires, I appreciate the assistance provided by both Hertz and the shop. Given the importance of safety, especially during a long road trip, discovering the worn tires was concerning. While I understand mistakes can happen, I believe it is crucial for Hertz corporate to be aware of this incident to prevent potential safety hazards in the future. I have addressed the issue, and the vehicle is now safe to drive after getting new tires installed. Though I am satisfied with the resolution, the inconvenience and time spent addressing the problem are noteworthy. Moving forward, I may reconsider renting from the Hertz DTW location due to this experience. Customer safety should always be a top priority, especially for long-term rentals. Thank you for your attention to this matter. Best, Russ Reservation Number: H[redacted] Rental Number: [redacted]73 Support Case Number: [redacted]92

I was involved in an accident near Taxco, Mexico, where another driver hit my car. Despite having a 24-hour contact number, I have not been able to reach anyone for assistance. I need to arrange for another car as the accident was not my fault. Paying over $[redacted] a day to a company that does not respond to their 24-hour line is frustrating. My 89-year-old mother and I were stranded in the mountains for five hours, making the situation more difficult. I would appreciate guidance on what steps to take next and urgently require speaking to a representative. It's important to address the time lost waiting for a response when calculating the charges. I expect an adjustment to the bill to reflect these circumstances. Thank you for your assistance. Carol E.

Upon arriving at the Hertz office at Cancun Airport last night, I was informed that the car I had reserved was not available. Despite waiting for an hour, no suitable vehicle was provided. Ultimately, I had to settle for an expensive and oversized Suburban SUV to accommodate my exhausted wife and work colleague for my journey to Tulum. This experience has been disappointing, especially as a loyal customer who has faced similar issues in Oaxaca recently. I am now stranded far from the rental location, and it has inconvenienced my company significantly. I urgently request a more suitable replacement, like a standard SUV, be made available at a local office in Akumal or Tulum by today, December 31st.