Hertz Customer Service Issues

The documents in my possession have been tampered with. Photo 1 and Photo 3 show two different versions of the same form, suggesting that one is a counterfeit. In Image #1, my rental inspection form from Hertz shows three damages upon pick-up on 02/12/[redacted], later confirmed by an employee to have no additional damages when returned on 08/12/[redacted]. Image #2 depicts the invoice breakdown, with total costs amounting to €1,[redacted]. Image #3, a similar form, has different contents, indicating an increase in damages from 3 to 4 areas. Despite careful inspection with an employee named Edward during return, only the lack of fuel was noted. However, after signing, additional scratches were included without my awareness, leading to an overcharged claim by the manager. The discrepancy between the documents presented by Hertz and my own is clear. If a prompt refund is not issued, I will pursue legal action against the company. In terms of expenses, the correct total cost should be $[redacted].70, not the $[redacted].41 previously charged.

Hello, I am seeking assistance regarding our recent experience with Dollar car hire in Italy. We arrived to pick up our pre-booked automatic car, as confirmed under IT[redacted]20. Despite having a credit card with sufficient funds to cover the excess, we were unexpectedly asked to provide two credit cards. The email we received only mentioned one credit card, which was misleading. After realizing the requirement for two credit cards upon arrival, we contacted customer service, who placed blame on us for the misunderstanding. We inquired about changing our booking to a more affordable car that only needed one credit card or updating the driver details to include someone with two credit cards. Unfortunately, the unhelpful response from a customer service advisor resulted in us missing the pick-up time. Consequently, we had to book and pay for another vehicle after spending over an hour trying to resolve the issue. We are disappointed by the service received, especially since we proactively sought assistance before the scheduled pick-up time. We are now wondering if a refund or voucher could be possible. Best regards, B. Sherwood

Regarding Auto Europe voucher # CA[redacted]-1 and Hertz reservation # [redacted]A6, I encountered some issues during the rental period: 1) I had a flat tire in Salisbury and had to spend 2 days replacing it at the Southampton office. Roadside Assistance was not helpful. 2) The low-pressure tire light came on 3 times, but each time the garage confirmed the pressure was fine. It caused delays. 3) One tire's pressure was found to be incorrect and needed adjustment. 4) The transmission shifted to S range by itself several times, requiring me to stop and restart the car to fix it. It would be beneficial to review maintenance procedures, especially tires and pressure sensors, to enhance the overall driving experience for customers.

Hello! I would like to reserve a Fiat [redacted] car from July 26th in Rimini, Italy. Unfortunately, I've misplaced my credit card, but I've requested a replacement which will arrive soon. I am considering two options: 1. Booking the car under another person's name from our group, using their credit card temporarily and then changing the driver's name within the 7-day free cancellation period. 2. Using my debit card for the online booking now, then either presenting the new credit card at pick-up or updating the card details before pick-up. I appreciate any guidance on these options. Thanks, Jana

My spouse and I had reserved a car in Italy through your Hertz Guaranteed program for our 40th anniversary. We specifically requested an Audi A5 cabriolet. Due to a flight delay from the U.S. causing us to miss our connection to Rome, we called the Rome airport office multiple times, starting at 2:35 PM local time, with minimal success until 7:18 PM when we finally confirmed with a staff member named Vannia that the Audi A5 cabriolet was available and would be held for us the next day. Unfortunately, when we arrived the following day, we were informed that the car was not available, and after a difficult conversation, we were offered a different vehicle at the same price. We are reaching out to seek assistance in obtaining the correct reduced rate for the inconvenience we experienced. Thank you, L.G.

We rented an L-4 class vehicle for our trip needing room for 7 passengers and luggage. We made the reservation over a month in advance, prepaying for pickup at MSP. Upon arrival, we signed the contract but were given a smaller Chevy Equinox instead of the Ford Escape we booked. Even after contacting customer service, it was confirmed that the rental was for an F-4 class. Despite numerous attempts to reach MSP for a vehicle swap, we haven't received a response. We only drove 5 miles and are eager to exchange the incorrect car for the one we initially reserved and paid for.

I pre-booked a 7-passenger L-4 vehicle and arrived on time to pick it up. However, upon arrival, the counter clerk directed me to a white Chevy Equinox, insisting it was the L-4 I reserved. After speaking with customer service, I learned it was actually a 5-passenger F-4, not the 7-passenger L-4 we needed. Upon returning home, my wife confirmed that the vehicle was too small for our trip. I was advised to contact the MSP location to swap for the correct vehicle but have been unsuccessful in reaching anyone after numerous attempts. I urgently need to exchange the car they provided for the appropriate one.

My grandson, J.S., a two-year Air Force military personnel, faced challenges renting a car at Orange County Airport today. Despite prior successful car rentals, today he was denied for lacking a major credit card and a scheduled return flight. While he understands the rules, the treatment he received was disappointing. The woman at the counter, reportedly an older Caucasian, was rude to my grandson. He is usually respectful and hesitant to complain, but this behavior upset him. As a soon-to-be deployee to Afghanistan, his treatment was disheartening. Although a man tried to assist him in finding another option, the encounter was sour. The inconsistency in rules among Hertz branches is puzzling, but the main issue is the poor treatment experienced by my grandson. It is crucial for companies to assess their employees as first impressions matter greatly.

I am an attorney representing Paul McCullum regarding the consumer protection law issue at hand. It appears there has been a lack of resolution since his car reservation was canceled on July 29. Despite numerous attempts to contact your company, there have been difficulties in reaching a resolution. Paul has stored the car in a garage and refrained from driving it. The suggestion to drive to the Redondo Beach location proves challenging due to the long drive, considering Paul's busy schedule. At this point, we request the car be towed or we will do so and forward the bill to you. Additionally, a full refund is required for any charges incurred post-cancellation. With unsuccessful contact through the Lyft Driver app and local office, driving the car was discouraged. As parking costs accumulate at $39 per day, there is a readiness to pursue legal action for all expenses following the sudden cancellation.

This is concerning the consumer protection law, and I am representing Paul M. as his attorney. The situation regarding his car reservation needs to be addressed promptly. Despite several attempts to contact you, payment was not accepted over the phone, and he was directed to a distant location for payment, which is inconvenient given his busy schedule. We are requesting the car be towed at your expense or else we will proceed and bill you accordingly. Additionally, a full refund for any charges accumulated post-cancellation is required. We advised him against driving the car due to the lack of communication and payment acceptance. The current situation, with the car parked since the abrupt cancellation, has resulted in parking costs adding up daily. We are prepared to take legal action to recover all costs incurred. We trust that Hertz will address this matter fairly and promptly.

My husband and I rented a car from Hertz during a recent trip to California. We were assured by the clerk at the Los Angeles airport that we didn't need to refill the tank as our AA rate included the option to pay for the needed gas upon return at that rate. However, upon returning the car with the tank half full, we were charged an extra $37.50 for a full tank. This extra charge increased our overall rental cost from the advertised $[redacted].49 to an additional $70.08. It feels unfair to be charged for a full tank when we returned the car with gas in it. We hope to receive a refund and a reasonable explanation for this discrepancy. If unresolved, we may reconsider renting from Hertz in the future. Looking forward to your response. Sincerely, J. & J. DiSalvo.

Dollar Rental at Orlando International Airport. I rented a [redacted] Rogue from June 3 to June 10, [redacted], with Rental Record [redacted]23, License Plate FL GHPM6. Upon return, my husband, Thomas Nevins, realized he left his wallet on the console. When we checked the car, the wallet wasn't on the console but was found between the front seats, missing $[redacted]. We reported this to the service center and were advised to contact customer relations, which we did, receiving Case # [redacted]1. However, despite sending two emails and making calls, we have had no response since 6/25 - spoke to an agent on 6/12 who instructed us to email. When I spoke to an agent on 6/27, they claimed there was no record of our case number. I'm at a loss on what to do next. Your assistance in resolving this matter would be greatly appreciated.

Hello Team, I am Bharath, and I am writing this feedback with a heavy heart. I recently had a family gathering on July 28th and 29th after 5 years. I had meticulously planned a trip with my family, whom I hadn't seen in years. I eagerly went to pick up the car with my dad and brother at Burbank Bob Hope International Airport on July 28th. Unfortunately, the staff was unfriendly, made me wait for an hour, and eventually informed me there were no vehicles available, causing my plans for the weekend to fall apart. I had to cancel other bookings due to this. I hope the staff can provide valid reasons for this situation. Attached is the Hertz Corporation confirmation number: H[redacted]9C6 Car rental Trip ID: [redacted]9 Thank you, Bharath Balaraman

Subject: Disputing Smoking Charge with Hertz Rental I am writing to address a concerning issue regarding my recent rental with Hertz at IAD Airport. I rented a car from 07/09/18 to 07/10/18 and upon returning it at the fast return, I was charged $[redacted] for smoking in the car. I want to clarify that I am a non-smoker and have never smoked in my entire life. I contacted the branch manager who requested me to call back later, but unfortunately, I was unable to reach him after several attempts. After reaching out to customer support via email, I received a generic response upholding the $[redacted] charge for smoking. I believe the previous renter may have smoked, leading to this misunderstanding. As a Presidents Circle member, I expect better service and fair treatment. I urge Hertz to refund the $[redacted] as soon as possible. This situation has been incredibly frustrating, and I appreciate your prompt attention to this matter. Sincerely, Juergen K.

Hello, I am writing to discuss an issue I've been having with my car rental from Hertz. I initially requested that my wife be able to drive the car as well, but upon reviewing my paperwork, I found that this detail was not included. I contacted Hertz on Sunday to resolve this, but was informed my wife couldn't drive unless I visited a Hertz station. After multiple calls and conflicting information, I was promised a supervisor would review my case within 48 hours. However, as of today, I haven't received any updates. I made another call today and spoke with Ema, who seemed unaware of my situation. After a long wait on hold, the call ended without a resolution. I am frustrated with the lack of communication and clarity on this matter. I hope to hear from a customer service manager promptly as our trip is coming to an end, and I have been trying to resolve this matter since Sunday without success.

I misplaced my wallet during the car rental period at VCE airport from July 14 to August 4, [redacted]. After contacting the Venice airport office and being directed to customer support, I had difficulty communicating since the service was only available in Italian. I intended to rent cars in both Italy and England over the next six months, but unfortunately, my lost wallet contains my Driver's License. I am unsure if the wallet was found and would like to confirm before making the costly trip back to VCE since I am unable to reach someone who can provide this information. My Rental Agreement number is 34\[redacted], and I possess an Italian SIM card and contact number.

During our family trip to Florida, we had a reservation with Hertz through AAA at the [redacted] State Road 84 location in Fort Lauderdale. We booked a full-size SUV to accommodate 5 adults and 7 luggage bags. Our flight arrived at 2:40PM, and we were supposed to pick up the car at 3:00PM. Due to transportation challenges, we got to Hertz at 4:03PM, only to find the office closed at 4:00PM. There was no rental car available, and no support provided. We had to take a taxi to another car rental agency nearby, where we managed to find a mid-size SUV from Sixt. As a result of this experience: 1. We had to settle for a smaller SUV for our 3-hour journey, causing discomfort. 2. We missed out on the AAA discount, resulting in an additional $[redacted] expense for the mid-size SUV. 3. Additional charges prevented 3 potential drivers from sharing the drive. This was the most disappointing rental experience I've encountered. Hertz did not have the needed vehicle and closed early, providing no assistance. A response to address this issue would be greatly appreciated. -C.M.

I want to share my recent experience picking up and dropping off a rental car in Italy. On August 6, [redacted], I rented a car in Venice with the itinerary number #[redacted][redacted] and confirmation number H[redacted]. I was supposed to drop off the car at the Grosseto office on August 10, [redacted], at 12:00 pm, before catching a train to Sorrento with my wife at 12:32 pm. Upon arrival at the Grosseto office at 11:15 am, the office was closed with a note in Italian on the door. After some time, I managed to find a person to translate the note, which indicated that the office was closed for a week with a phone number listed. After struggling to reach someone for help, we eventually spoke to a lady who was not very helpful, leaving us feeling frustrated and stranded. Despite our efforts, we ended up having to drive to Sorrento and drop off the car there, causing us inconvenience, stress, and additional expenses. I have all the necessary documentation and evidence of this incident and would appreciate it if you could address this situation and compensate for the troubles we faced. Thank you.

My friend, Sacha Dekker, reserved a car in LA from July 6 to July 20, paying with her company credit card, ending in [redacted], for this business trip. I, Ester Bolkestein, was the driver due to Sacha Dekker's disability, avoiding high insurance costs. The initial charges were on my Mastercard ending in [redacted]. When returning the car, we updated the charges to the company credit card. Hertz provided me with an invoice for the initial charges only upon request. I now require a final invoice reflecting the charges on the company credit card under Sacha Dekker's name, for expense purposes. The reservation number appears to be [redacted]91. Thank you for your assistance. Warm regards, Ester Bolkestein.

Since early [redacted], I've been renting vehicles from Hertz. My initial rentals went smoothly, and all payments were made on time. However, with my most recent rental (RR[redacted]34) from 5/23/18 to 7/24/18, an issue arose. I contacted Hertz to ensure no extensions were granted without my approval. The representative promised to comply with my request by asking for my driver's license for verification. This precaution was necessary due to difficulties reaching my daughter.