Hartford Courant Customer Service Issues

I am writing to express my deep dissatisfaction with the delivery service. As a long-time customer, I value starting my day with your newspaper. However, lately, there have been significant delivery problems. Not only do I frequently receive my paper late, but the promised re-deliveries have not been happening. Despite calling the designated number and following the instructions, the re-deliveries do not take place as assured, which is disappointing. This disregard for commitments affects the trust between customers and the Hartford Courant. I am eager to discuss these issues with the district manager or a responsible party to understand the solutions being considered. If there is no resolution, I may have to cancel my subscription due to the ongoing delivery failures surpassing the enjoyment I receive from reading the paper. Thank you for addressing these concerns promptly. D. Onnen

I recently received my subscription renewal and noticed that the rate was not adjusted back to the previous billing amount of $58. I called customer service, and they assured me the rate would be corrected, with a credit issued to my credit card. However, upon receiving the bill, I discovered that the subscription renewal rate remained the same. Additionally, I have experienced multiple occasions where the newspaper was not delivered on Thursdays, Fridays, and Sundays, with inconsistent replacement deliveries. I find this rate increase unreasonable and request that the original amount be reinstated, along with a refund for the previous billing cycle. If it is not possible to revert to the previous rate, I kindly request the cancellation of my subscription. Thank you, John E. [redacted] Brimfield Road Wethersfield, CT 06[redacted] [redacted]

I live at [redacted] Vance Street in New Britain, Connecticut, and my phone number is [redacted]. I am disappointed with the recent service of not receiving my newspaper despite multiple calls to address the issue. As a loyal subscriber for 50 years since [redacted], I have experienced declining customer service. The language barrier with overseas representatives has made it challenging to resolve the problem; missing deliveries have not been properly compensated. Even after contacting customer service, I have not received the necessary assistance. Considering the lack of response and unresolved problems, I am hesitant about renewing my subscription. Please clarify the renewal options, pricing, and validity of my email address provided, as the website indicated it was invalid.

I am facing an ongoing issue with my delivery service from The Hartford Courant. The delivery person is inconsistent and I do not receive my paper daily as promised. Despite receiving it consecutively for 5 days recently, the unreliable delivery continues. If this is not resolved promptly, I will have no choice but to cancel my long-standing subscription. Repeated calls to customer service have been ineffective, and even requesting credits has not been reliable. I often have to resort to requesting late deliveries, which only work part of the time. It appears that someone should oversee this delivery person more closely. I urge you to investigate this matter promptly as I am on the verge of canceling my subscription if this issue persists.

I have been experiencing delivery issues with missing papers from the Hartford Courant for the past month. Despite being promised same-day delivery, there have been instances where the paper arrives late or not at all. Today, on 5/19/22, the paper did not arrive again. After multiple calls, I was assured of delivery, but it still did not arrive. When I called customer service and spoke with a representative (possibly named Reis), she hung up on me after my third call. This has been the worst delivery service experience in the last 3 months, coupled with poor customer service in addressing complaints.

The digital delivery in the morning is unreliable. Lately, I've received the paper at 6:55AM and 12:57PM. On Sundays, the delivery is as late as 9:30AM, and on Fridays and Saturdays, it's even later. Today, the paper hasn't arrived at all. Additionally, I'm disappointed that The Courant is reprinting articles from The New York Times instead of providing original content. I declined a special edition offer, but was still charged $38.48. After a frustrating experience with customer service, I've decided to cancel my subscription.

I have been experiencing inconsistent delivery service for the past three months. Despite calling the operator for a promised delivery by 6:00 PM, I often do not receive the paper as assured. This Sunday, when I called at 9:15 AM, I was told it was too late to address the issue. At times, I get promised a copy for the next morning, raising questions about why it can't be delivered promptly. Occasionally, I receive the next morning's paper but miss the current day's issue. Attempts to contact the specified number have been futile, with language barriers and communication challenges with operators. I request a call from an English-speaking representative with the authority to ensure consistent delivery of the Hartford Courant, even if it means pickup from a local store. I suggest engaging the reliable delivery service of The Waterbury Republican. Stephen A. Chairman of the Board and Director of Engineering ALTEK ELECTRONICS Torrington, CT Delivery Address: [redacted] Homestead Road Torrington, CT [redacted]

I am experiencing frequent missed newspaper deliveries. For example, I did not receive the Saturday paper (August 6), and after requesting delivery for the following day, Sunday (August 7), only that issue arrived. Subsequently, on Monday (August 8), no paper was delivered. This inconsistency is frustrating, and I am seeking a solution. It may be beneficial for the Courant to emphasize the significance of every customer and the importance of timely morning newspaper deliveries. I am open to any suggestions for resolving this ongoing issue with the delivery service.

I have not been receiving the daily newspaper for several weeks now unless I make a complaint through the phone service, which has been unfriendly. In the past week, there were only 3 deliveries without me having to call; the other times, when I call, the paper either arrives late in the day or with the next day's issue. It is frustrating and upsetting because despite reporting it multiple times, nothing has improved. Delivery issues have occurred before in Spring Lake Village in Southington. Although we pay ahead to prepay for the editions, I will not prepay until this problem is resolved. I was informed some time ago that there is no regular carrier and that office staff deliver the papers, which is not acceptable. It is important that this situation is addressed promptly.

I have not received my subscription for the past 7 days despite my phone calls to you about this issue. I receive the same response each time. I chatted with an expert, and the best they could do was to send me to a service that wants a dollar to help me explain my problem. This is ridiculous because the Courant is at fault. Every location that said, "Talk to an agent" was a false statement. I was never able to reach anyone by telephone except the daily person who answers the phone call when you fail to get a paper. Every day, the response was the same. We have notified the distributor. Well, the distributor has done nothing to correct the situation. I have been a Courant subscriber since [redacted] and expect better service.

For the past ten days, I have been facing issues with my paper delivery despite reaching out to Customer Service daily. They assure me that they are looking into it with the distributor, but the problem persists. I've been a loyal subscriber since [redacted] and have never encountered such poor service. I've tried to resolve this without success and I'm frustrated about having to drive six miles to buy a paper. Residents in Essex are receiving their papers while I'm left without mine. It's high time the distribution center takes action and addresses this promptly. I expect my paper delivery to return to its reliable service of the past 36 years. Loyalty does not seem to be valued, and this negligence affects customer retention. Immediate action is necessary.

I am aware of the ongoing delivery issues. I have contacted you multiple times about this matter. As an 86-year-old with a back problem living at the end of a steep driveway, I have repeatedly asked for the paper to be placed on my front porch. This used to be the practice for an extended period. Today, a helpful neighbor brought the paper down at 12:50. I intentionally removed the Courant box years ago. I kindly request your assistance in ensuring the paper is delivered to the porch as it is difficult for me to retrieve it otherwise. Thank you for your attention to this matter. Sincerely, Shirley S. [redacted] Butternut Road, Manchester.

I did not receive my T.V. Weekly this past Sunday. I contacted customer service, and they assured me it would arrive by 1:30 PM that same day, but it never did. When I called on Monday, I was informed that delivery only occurs on Sundays and I would have to wait until the following Sunday for a copy. This situation is frustrating as I will miss out on the week's TV schedule. I have faced issues with both the Courant and the T.V. Weekly deliveries consistently, often having to call every Sunday for the paper. As a loyal customer, I believe it's unfair to pay for a service and not receive it. I kindly request that this matter be investigated and resolved promptly. Thank you. Barbara G. 17 Old Mill Lane West Hartford, CT [redacted]

For the past seven and a half weeks, my newspaper hasn't been delivered. They informed me about a substitute carrier experiencing difficulties delivering to my address. Despite receiving the paper without issues for five and a half years previously, I encounter daily setbacks. Reassured about a redelivery and a follow-up call, I am left disappointed by the absence of the paper and scarce feedback. Several attempts to resolve this, including speaking with representatives, supervisors, and managers, have not yielded results. I even offered directions to the new carrier, but have not received a response.

I am writing to report that I have not received my Hartford Courant newspaper since January 25, [redacted], despite prepaying my subscription through February 24, [redacted]. I have been diligent in reporting this issue almost daily, and I believe my efforts are well-documented in your records. This ongoing problem has been frustrating and time-consuming for both myself and your customer service representatives. I kindly request proper credit for the undelivered papers and for the delivery contractor to resume delivering the newspaper to the "Quarry side" entrance of my residence. I am eager to speak with a manager or supervisor who has the authority to address and resolve this persistent delivery problem effectively. Thank you for your immediate attention to this matter. Best regards, Michael Z. [redacted]

Subject: Delivery Issue with Account # [redacted] I am disappointed by the lack of newspaper delivery on multiple occasions. I did not receive the paper on 2/23, 2/26, and 2/28, despite requesting for the Sunday paper to be sent on Monday, which did not happen. Having been a loyal subscriber to the Hartford Courant for over 30 years, I have never experienced such poor service. This recurrent delivery problem has been ongoing for several years. I prefer reading the physical paper over the online version while enjoying my morning coffee in my recliner. I urge the company to address this issue promptly. Please contact me via email at [redacted] or by cell at [redacted] (call only, no texting).

Juniper Hill Village is a senior housing community in Storrs, CT with [redacted] apartments. Some residents receive the Hartford Courant, but there have been issues with delivery. Previously, the papers were left inside the building with apartment numbers, now they are left outside without any identifiers. Residents have complained about missing papers and difficulty contacting the Hartford Courant. After speaking with someone named Bell from the subscription department, limited information was found. Recently, a delivery person threw papers onto the grass and drove the wrong way onto the property. The staff is asking for a resolution to this problem to ensure proper delivery for all residents. Contact Barbara Caron at [redacted] or [redacted] at Juniper Hill Village for further assistance. Thank you.

Since [redacted], we have been subscribers to your newspaper. Regrettably, we continue to experience dissatisfaction with the tardy delivery of our paper. Today, it is 9:24, and our Sunday paper has yet to arrive. Throughout the week, our paper is consistently late, suggesting that our delivery person may be choosing their own hours, which is unacceptable. Despite reporting missing papers each time, we have not received a satisfactory resolution. This issue is not exclusive to us; there are others facing the same problem. It is crucial to find a reliable delivery person to prevent losing more subscribers. Thank you, the Joys at [redacted] Goose Lane, Coventry, CT [redacted].

As a loyal customer for almost 40 years, I have never experienced such delivery issues as I have this year. The paper either arrives late or not at all. The usual delivery people placed it on my front porch, but the current one throws it on the street or at the driveway, causing it to get run over and create a mess. My neighbors are facing similar problems. Should I leave the tip in the street then? Despite numerous calls, the situation has not improved. I even missed parts of last Thursday's paper and did not receive Sunday's or today's paper. If the delivery cannot meet my requests, I might need to cancel my subscription and request a refund. I have already paid until October [redacted], with several credits for undelivered papers, which is causing me stress as a senior. Thank you.

I have not received my newspaper since Friday, April 21st. Despite calling every day, I receive the same response that it will be delivered. I have spoken to two supervisors who assure me the paper will arrive, but to no avail. While they have credited me for the missed papers, all I want is to receive my newspaper. I have provided my address and phone number multiple times. I urge for this issue to be resolved promptly as I simply want my newspaper. If the problem persists, I will have to consider canceling my subscription and filing complaints. It should not be this difficult to receive a newspaper that I have paid for until June.