Hartford Courant Customer Service Issues

We have a 7-day-a-week subscription, but multiple times a month, our paper is not delivered. Despite requesting redelivery, it does not occur. Today, the delivery truck passed by our house to deliver to a neighbor, yet our paper was not delivered. This has happened repeatedly, and it is not consistent enough to be due to the delivery person assuming we do not receive the paper daily. When informed that the paper would be redelivered by 11:30 a.m., it never arrives. We do not prefer the digital version and also dislike receiving the paper the next day since we want current news. Please investigate and address this ongoing issue.

I signed up for the Sunday Hartford Courant at a discounted rate of $1/week, but after 5 months, I haven't received a single copy. For the last 6 weeks, I receive collection calls on Mondays for payment despite not getting the paper. I have requested redelivery several times and filled in an online complaint form with no real solution. It's frustrating that they pay a collection agency instead of fixing the delivery. Two representatives said they would contact the delivery vendor to resolve the problem, but nothing has changed.

I did not receive my paper yesterday, July 30, [redacted]. When I contacted customer service, I was informed that my subscription had expired. Based on my records and the documentation from my last payment to account #[redacted]2, my subscription should have been active until August 9, [redacted]. Today is July 31, [redacted]. Unfortunately, I had to cancel my subscription due to ongoing changes in the paper, despite being a loyal customer for many years. It is disheartening to have to take this step, especially considering the paper's long-standing legacy. This recent issue is particularly difficult to accept. It seems that good customer service is not a priority for your company. I request that my subscription be active until August 9, [redacted] as per my payment.

A few months ago, I canceled my paper subscription due to consistent delivery issues. Despite efforts to chase down the delivery person for the paper, the problem persisted. Even after agreeing to restart the subscription for a trial month in July, I did not receive the paper on August first, Thursday, or Sunday. Following unsuccessful attempts to reach customer service today, I'm frustrated. This is not the way to win back customers. I am disappointed with the service. My preference is for the paper to be placed on the rack in my mailbox, not on the street. My name is Mrs. Edith Pecoraro, residing at 35 Grand St. 2nd Fl Rear, Middleton CT [redacted].

Good morning, I am Crystal Morris-Crenshaw from the Department of Agriculture. Three weeks ago, I contacted customer service regarding account [redacted]. I encountered issues: 1. The account holder couldn't print an invoice, prompting our call to rectify this for credit card reconciliation. 2. Tax was incorrectly charged despite our state tax exemption. To date, I haven't received the invoice or tax exemption paperwork. Consequently, we've opted to cancel our digital subscription. Please send a final invoice without taxes to [redacted] or [redacted] Thank you for your assistance.

Yesterday, on Sunday, August 22, [redacted], it rained heavily due to tropical storm Henri. Our newspaper was left protruding from our Courant box, soaked and not protected in a plastic bag, almost like paper mache. After calling the Courant helpline and requesting a dry replacement, I was informed a new paper would arrive by 1:00 pm on Sunday, but it never did. This isn't the first time we've faced issues with wet or poorly delivered papers. A few weeks ago, we had a similar problem and asked for a credit due to receiving a wrinkled paper after it dried. It seems there have been changes in how our paper is being delivered recently, with instances of it ending up in the wrong box or on the ground. I've reported the incorrect deliveries, which can be frustrating as the recipients no longer subscribe to the Courant. If the current carrier continues to deliver subpar service, we may consider canceling our subscription. We prefer the traditional hard copy over digital access and rely on it for our news, as we are retired and not computer users. We value the Courant and its service, but improvements in delivery are crucial to retaining us as customers. I kindly request better training for your carrier and clarification if there has been a change in personnel. We had a long-standing carrier who was diligent, and we even appreciated his service with Christmas gifts.

On Sunday, August 22, [redacted], due to tropical storm Henri, our newspaper was left in our Courant box exposed to the rain without any protection. Even after requesting a dry paper by 1:00 pm, it never arrived. This is not the first time this has happened, as we've had wet deliveries before and our paper has been poorly placed in the box recently. We prefer the hard copy over digital and would appreciate better service from our carrier to continue our subscription. We hope that The Courant can address these delivery issues and ensure proper handling in the future. It is essential for us to have a reliable delivery service as loyal customers who value the traditional reading experience.

This is my second attempt to address an ongoing issue with our newspaper delivery. Despite our repeated requests, the paper has consistently been left at the bottom of our driveway instead of being placed on our front porch. This change in delivery method has posed a significant challenge for my husband, who is disabled and relies on a motorized cart to move around outdoors. It is unsafe for him to reach down from the cart to retrieve the paper from the driveway. In the past, our previous delivery person was able to place the paper directly on our porch without exiting the vehicle, which worked well for us. Given my husband's health conditions resulting from a stroke and Chronic Heart Failure, it is vital that the paper be delivered to the front door to ensure his safety. Our deliveries are expected on Thursday, Friday, Saturday, and Sunday. We kindly request that this matter be resolved promptly to avoid potential cancellation of our subscription. Your cooperation in addressing this issue is greatly appreciated. Thank you. Kathleen and Kenneth Matthews 6 Fairfield Court Glastonbury, CT [redacted]

Today marks another missed paper delivery for us. Delivery issues have been a recurring problem in the past six months. We have contacted customer service multiple times about our carrier's failures, but the situation has not improved. Despite being promised replacement papers, they have never arrived and we have had to settle for credits instead. It is frustrating that the missing papers tend to be the Thursday or Sunday editions. As long-time customers, we feel disappointed by the lack of reliable service. Please issue a credit for today's paper. We are considering letting our subscription expire due to these ongoing delivery problems. We may reconsider in the future if there are changes in our carrier for this area.

I regret to inform you that we have recently made a payment for the Courant delivery through November; otherwise, I would have canceled it. I have lodged multiple complaints over the past few months both online and with the phone technician about the current carrier. The service quality has significantly declined. The previous carrier, Jeremy Richard, was outstanding and never delivered papers like the ones we have been receiving lately. Today, on 9/6/21, the paper was on the ground instead of in the Courant Blue delivery box. We have been receiving wet papers that are not wrapped in a baggie or fully placed inside the box. The Sunday paper on 9/5 was missing the Parade magazine. Last Sunday, we received a completely wet paper and requested a replacement, to no avail. Our paper has been incorrectly placed in the box of a neighbor who occasionally gets the Courant. We are extremely disappointed with the subpar service by our current carrier. We prefer the physical paper over the digital version as my husband does not use a computer. I attempted to contact Courant customer service yesterday, but after 11 minutes and 45 seconds on hold, I had to give up. Ignoring customer service calls might be an attempt to push customers towards online interactions, but this is frustrating. If this issue is not resolved promptly, we will have no choice but to discontinue our support for the Courant and rely on local and national news programs for information. Please, take action to address these issues rather than offering electronic communication methods when a human touch is needed.

As a long-standing customer, I have been experiencing delivery issues with my recent subscription. Although I receive digital content daily, the physical paper should be delivered to my address at [redacted] Stony Mill Ln, East Berlin, CT [redacted] every Thursday and Sunday. Unfortunately, for the past four weeks, I have not received the paper on those days. Despite reaching out to customer service representatives, predominantly based in the Philippines, and being assured the problem was resolved, today marks the fourth or fifth instance of missed deliveries. Besides considering cancelling my subscription altogether, I am seeking guidance on what steps need to be taken to rectify this ongoing and frustrating situation. Thank you, Elaine G.

I have a non-Premium subscription to receive the Sunday Hartford Courant regularly, but lately, I've only been getting it every other Sunday instead of weekly. When I called to address this issue, navigating your phone system was challenging. Eventually, I spoke with a helpful young man who promised to address the problem and provide appropriate credit. Despite this, I still received my usual bill of $39.00 this week. When I called again, I was routed to a seemingly distant location where the representative struggled to grasp my information and denied my request to speak with a supervisor. After numerous attempts, I decided to call back using a different number. Although it seemed like the same call center, the second representative was able to resolve the confusion. I worry that these service issues may lead to customer dissatisfaction for the Hartford Courant. M. Durstin

I have been experiencing multiple delivery issues lately. Every time I contact the customer service number provided in the paper. I called again on Sunday, October 17. All of my delivery problems have been similar - the paper is either delivered very late after 9:30 - 10:00, or it is carelessly thrown on the driveway, lawn, or road instead of being placed in the designated blue Hartford Courant paper container as I have requested. I have consistently asked for the paper to be placed in the blue container on the side of the road, especially over the past month where this has not been happening. Despite calling after each incident to request a correction and to go back to the previous service standards, the same problem persists. It is frustrating to have to keep calling about the same issue repeatedly.

I did not receive the paper today (Sunday, 10/31) or on Thursday either. Although I canceled my renewal, my subscription is active until 11/3 according to The Courant's billing statements. Today should be my final paper, so I expect the delivery to be made. It is frustrating that I have to call every week for a "REDelivery" of the Sunday paper, and even then, it often arrives on Monday. I hope you can fulfill your commitment. I wish to end our subscription on good terms, but I doubt that either you or The Courant will address this issue. I anticipate that my complaints will not be acknowledged. I am looking forward to receiving the paper I have already paid for. - R.P.

I am trying to determine the original and current name of a building in the Louis Orr etching collection I own. I am also seeking the date the etching was signed, either [redacted] or [redacted]. Orr, a native of Hartford who had studios in Hartford and Paris, was a globally recognized etcher. I would like to share a photo of the building in question with you, could you please provide your email address? Thank you, David Orr Great nephew of Louis Orr who created a website showcasing his work, louisorr.com

I've contacted customer service four times regarding my delivery issue. Despite having a designated mailbox, my packages are consistently thrown in the driveway next to it. Each time I've called, I was assured that the problem would be resolved and that they are in communication with the delivery person. However, it's frustrating to hear that there is no way of confirming if the messages are being received. I am requesting a proper solution to this ongoing issue.

My previous newspaper delivery person is currently on medical leave. Since January 9, [redacted], my new delivery person has not been delivering my paper to my front steps as requested. The paper has been consistently left further away, first at the end of the driveway and then at the top of the driveway. Despite two requests to the company to have the paper delivered to the front steps or sidewalk, the issue persists. It is inconvenient for me, especially as a senior citizen, to have to navigate the weather to retrieve my newspaper. I hope the delivery person can adhere to my request and deliver the paper to the front steps, as I have been a loyal subscriber for over 38 years. Thank you for addressing this matter.

For the past two days, I have not received my Hartford Courant newspaper. Despite speaking with customer service, which is non-U.S.-based, they promised redelivery within a specific time frame, but the paper hasn't arrived. This marks the 8th instance in the last 6 weeks where the paper has not been delivered as promised, with ongoing reassurances from customer service. When requesting contact information for a Courant representative in Connecticut, I was informed that such details are not available.

Delivery Concerns Throughout January, there were issues with consistent daily delivery of my paper. Some days, I did not receive it, while on others, multiple papers arrived together. The time of delivery varied from late morning to the afternoon, including weekends when the Saturday paper often came on Sunday with the Sunday edition. Similar problems persisted in February with missing papers on multiple days, with some being delivered late. This week, there was a delay in receiving the Monday and Tuesday papers which were just delivered along with today's issue. These delivery inconsistencies have been ongoing for months, and I am seeking a resolution. I prefer to receive my daily paper reliably each morning and not simply be promised account credits, which are never actioned. I request to escalate this matter to a supervisor for further assistance.

This is the second time I've walked less than half a mile from my house and found four tops to the plastic bags that the paper is delivered in on Gardner St. in Manchester. I have pictures of the issue. It seems like the delivery driver might be disposing of them on the side of the road when the batch is used up. I would appreciate a phone call after you've spoken with the driver to ensure they know to dispose of them in the trash and not on the road. Thank you, C. Botticello