Harley Davidson Customer Service Issues

I own a [redacted] Ultra Limited and have experienced multiple issues with it. Initially, I noticed a transfer from the transmission to the primary during my first [redacted]-mile oil change. Despite bringing it in for service, the problem persisted, leading to a power loss during Myrtle Beach bike week. The oil pump problem was eventually fixed by Harley after they shipped a new short block to the dealership. Recently, I discovered a lack of oil in the transmission at [redacted] miles, causing further concern about the bike's reliability. I feel uncertain and frustrated with the bike's performance and wonder if I should pursue legal options or continue dealing with these ongoing issues. Despite my initial excitement when purchasing the new M8, I now lack confidence in its durability. I plan to contact the Harley dealership for assistance, but the repeated trips to the shop are disheartening. Constantly worrying about the bike's reliability while riding is stressful, and I hope to find a resolution soon.

I was rear-ended on my motorcycle, and Harley picked it up. It broke my back, so I couldn't ride. Even after my insurance covered everything and I paid the deductible, the bike had issues. The handlebars weren't centered, some parts were missing, and the turning signals were loose. I also paid extra for additional services like quick releases and fluid changes. When I tried to ride it, something felt off, but Harley said it was fine. Later on, another Harley shop found damage from the accident within a day. Now, I'm concerned about the quality of the work done and unsure if my insurance will cover it again since time has passed. I need to know if the frame was really changed and what can be done about the poor repairs. I wanted the work done properly at a Harley shop, but it wasn't as expected. My bike means a lot to me.

I was rear-ended while riding my motorcycle, and Harley-Davidson picked it up for repairs. After paying my insurance deductible, my boyfriend collected the bike, but immediately noticed issues with the handlebars not being aligned properly. Despite attempts to fix it, there were still visible problems. Additionally, some parts were missing and others were loose. A frame change was done, along with other repairs and upgrades that I paid extra for. However, when I tried to ride the bike, it didn't feel right. Even after a second opinion at another Harley shop, it was revealed that there were still damages from the accident, including a warped back rotor. I'm concerned about the quality of work done and uncertain about the insurance coverage for the additional repairs needed. I need advice on how to ensure the repairs were done correctly and address the safety issues with my beloved bike.

A few months ago, I purchased a pre-owned Harley-Davidson motorcycle from BattleBorn Harley-Davidson in Carson City, Nevada. I paid in cash and negotiated a discount in exchange for planned custom work. After contacting the service department to arrange the modifications, I was informed that all necessary parts were available except for the camshafts, which were to be ordered. Despite making an appointment for a one-day job, after four weeks and a day, I am still awaiting a callback. Each time I follow up, I am given excuses such as parts being unavailable or incorrect orders. The service representative admitted recommending unsuitable camshafts and assured they would cover the error. However, I simply want the agreed-upon service completed. I have yet to hear back from them and wish to finalize the modifications as agreed. Thank you, D.M.

I am the original owner of a [redacted] FLH Street Glide. In October [redacted], I brought my bike to the Harley Davidson dealership in Tucson for a faulty front brake caliper. Despite being told it would be completed unclear due to lack of technicians, the caliper was replaced after 9 days. However, the brake line was incorrectly routed, causing further issues during a trip to California where the caliper locked up again. Despite the dealership attributing the problem to a pinched brake line from aftermarket handlebars, I felt they should have identified this before. The dealership charged me $[redacted] for the replacement caliper and brake flushing but failed to resolve the issue adequately. I believe better customer service is needed to prevent others from facing similar situations. Any assistance regarding reimbursement for expenses incurred and damaged parts due to misdiagnosis would be appreciated. Thank you. Sincerely, Jesse Everson

I bought an XG750A, my very first brand-new HD, about 3 or 4 months ago. The bike has about [redacted] miles so far. I noticed a chip on the tank where the clear coat has flaked off and the blinkers are not functioning correctly. I was informed that the tank issue is my responsibility since I didn't get "paint insurance." It's disheartening that the paint couldn't withstand just over [redacted] miles, and the lack of support from HD is disappointing. I've owned motorcycles before but never encountered this issue, even with my daily driven cars. The bike has been at the shop for nearly 3 weeks, and as a longtime HD customer, this experience has me considering switching brands in the future. It's sad to think this might be the last HD in my family due to an issue as basic as a tank chip. - An unhappy owner

Hello, I am a restoration specialist focusing on vintage motorcycles like HD, Indian, and Triumphs. After a period of inactivity, there is renewed interest in my restoration services, prompting me to resume work. I have worked with individuals such as Pete in the HD museum previously. Currently, I am looking to verify HD VIN numbers to proceed with a project without committing significant financial resources. My challenge lies in the limitations of available online resources. I have found Harley-Davidson to have the most reliable database for information on stolen items and fakes. Any assistance in verifying the VIN number 4EMSW2S25PN150009 to determine the corresponding engine era for my project would be greatly valued. Thank you for any support provided. Regards, James Ammon, JAMMON CYCLES

I took my [redacted] V-Rod to Southside Harley Davidson for service on November 17th. The very next day, they informed me that certain parts, like gaskets, needed replacement but were not in stock at their location. They located the parts at a nearby store but have been waiting since then. As of December 2nd, the parts have still not arrived, and they cannot provide me with a definite arrival date. Despite frequent calls and visits, there has been no progress. If they had initially communicated the delay, I could have made arrangements. I rely on my bike for transportation as I don't own a car, and this situation has left me without transportation for weeks.

I placed an order with your company, order number [redacted]7. The Iron Blocked Long Sleeve Tee was cancelled due to being out of stock, which was okay. I received the coat from the order without any issues. The payment was refunded and then separately charged for the two items. The coat payment of $[redacted].68 has been processed. However, it has been 10 days since the order, and I have not received the $28.83 refund for the cancelled item. Despite an email and 4 days of waiting on hold with customer care, the issue remains unresolved. I should have received the refund within 3 business days of the cancellation. I now have multiple reference numbers but no refund. I hope for a prompt resolution from your reputable company.

I ordered an Oasis Day Cover on 12/8. The website indicated it was in stock and would ship within 1-2 days. After 10 days passed with no updates, I found the part at another dealer while out of state and purchased it at a higher price. To my surprise, Harley-Davidson had charged my bank account twice for the same purchase. I spent over 2 hours on hold and sent an email to cancel the order but only received an automated reply. Upon returning home, I saw the package had been delivered without any notification. The next day, I refused the package when the UPS driver came to pick it up. I noted that the pending charges were removed, and I received confirmation from UPS that the package was returned on 12/23/19. However, on 12/30/19, I received an email from Harley-Davidson saying the package had just shipped, but the tracking number showed it had been returned. I have been struggling to resolve this issue and am very disappointed with Harley-Davidson's service.

I purchased a [redacted] Ulta Limited M8 [redacted] in September [redacted] and just hit the 1K mark for break-in due to weather delays. The trunk lid's backrest rubbing against the frame when a passenger sits causes white residue on the material and fiberglass. The dealership explains it happens on all lids, but I believe it's a warranty-covered defect. Adding upholstery to the trunk could easily resolve it. I am concerned about potential future cracks in the frame if I fix it myself. I respectfully ask Harley to address this issue promptly. I am willing to provide photos if needed.

I purchased a [redacted] Ulta Limited M8 [redacted] in September [redacted] and recently hit the 1K mark for the break-in period. My concern is that the bottom part of the backrest on the trunk lid rubs against the trunk frame when there is a passenger, leaving a white residue on both the backrest material and the trunk fiberglass. The dealership mentioned this happens with all trunk lids, but I believe it's an engineering defect that should be covered under warranty. I'm not willing to pay for a replacement when a simple fix, like adding upholstery to the trunk, could solve the problem. I was also warned that fixing it myself could void the warranty if the trunk frame gets damaged. I request Harley-Davidson addresses this issue promptly. I can provide photos if needed. Thank you.

I have noticed a quality control issue with some Harley rider backrests. There seems to be excessive weld on both rods where the spring attaches, causing difficulty in placing the backrest straight into the mount. The weld interferes with the corners of the mount, making it challenging to install or remove the backrest. Many other Harley riders have experienced the same problem. I have found that filing down the excessive weld can help clear the corners for easier installation. I even encountered a new backrest at a Harley dealer in Monroe, Mi., that had the same issue out of the package. I believe it would benefit Harley to address this issue for better customer satisfaction.

I brought my bike into the shop two weeks ago to replace the master assembly on my [redacted] FLHRSE4. Today, when I called the San Francisco dealership on Mission Street, they mentioned that they are still waiting for the part to arrive but were unable to provide a tracking number. I am frustrated because during this waiting period, the master cylinder could have been rebuilt instead. I wish they had informed me about the delay and explored alternatives like sourcing the part from another dealership. I am currently awaiting a call back from the dealer with the tracking information for the ordered part. It feels like my bike is being kept without a valid reason.

Harley Davidson in South Hampton has had our bike for 7 and a half weeks. We brought it in thinking it would only take 8-10 days for parts. Surprisingly, the dealership called us on 9/18/20 around 5:05 pm to inform us that the bike is ready, but we can't pick it up until 9/22/20 because the dealership is now "closed permanently." This means we have to take time off work to retrieve our bike even though the dealership is closed. We are frustrated and upset about this situation and are considering taking further action against Harley Corporation. We have been leaving messages for the service manager, Dave, but have not received any assistance. We expect a prompt response and appropriate compensation from the corporation. Thank you. - Michelle and Russ Dahart

Dear Sir/Madam, I am encountering difficulties with HDFS in CA. Having served over 20 years in the Army, I have often shipped my MC to and from locations abroad as part of my duties. Despite retiring in [redacted] and contracting for the Army since, my FLHTK is currently stuck in a warehouse in the states as HDFS has not provided the necessary shipping paperwork for two months. Customs and Border Protection has mandated a certified copy of the title (DMV version) and RFT paperwork, but HDFS has only sent an electronic copy of the title, not on DMV letterhead as required. Despite assurances that the title would be ordered from the Virginia DMV, it has not been received by my shipping representative. While financing through USAA has been smooth, I am disappointed in the lackluster customer service from HD. I am seeking a prompt resolution, possibly even having the MC returned without impacting my credit, as replacing aftermarket equipment would be costly. Reimbursement for warehouse fees incurred due to HDFS's errors would also be appreciated. Thank you.

I have been a loyal customer since purchasing my brand new [redacted] FLHTK in September of that year and am also a lifetime member of HOG. Unfortunately, due to a defective water pump installed at the factory, my motorcycle is currently inoperable with less than 25,[redacted] miles. I have learned that these water pumps were recalled in [redacted], and the new design is different, which has led to my current predicament. As a disabled individual, I am unable to work on my motorcycle myself and rely on it as my only mode of transportation. I am requesting some form of assistance or loyalty consideration to address this issue, as I believe I should not have to bear the costly repair for a part that was engineered to fail. My Harley was meant to be a reliable vehicle for years to come, and I am disheartened by this unexpected setback. With my wife and I facing financial challenges, I am reaching out for support to get my beloved motorcycle back in working order. Any help would be greatly appreciated. Thank you for your attention to this matter. Best regards, Keith D. G. HOG Life Member

I own a [redacted] 115th-anniversary Street Glide that was recently hit in a parking lot. The damage included several parts. After waiting for the replacement parts, only some of them arrived, causing further delays. I am frustrated with the situation and the service I received. The mix-up in the order and the extended waiting time have been disappointing. I feel let down and dissatisfied with the entire process. I hope for a resolution, whether that involves compensating me for the inconvenience or providing a more effective solution. This experience has been frustrating, especially given the sentimental value of my bike.

I recently brought my bike in for service and spent $[redacted].00. However, upon receiving my bike back, I noticed the l.e.d. light strip was hanging and not functioning. When I returned to have the lights repaired, I was informed that it would take possibly a week or two before they could even look at it. The employee was rude, stating there were other customers ahead of me. This frustrated me, as I prioritise fixing any issues in my own business. I was there before the other customers he mentioned. I simply want my bike fixed efficiently. I recommend the representative I dealt with receives some customer service training. I am adamant about not returning to High Stakes Harley in Florence, Kentucky in the future.

Hello, I am Manfred Englerth from Germany near Saarbrücken. In [redacted], I purchased a brand-new HD Freewheeler for [redacted] Euros. In June [redacted], I noticed an issue with the reverse gear (E-Motor) not functioning correctly. I tried following the procedures, but the problem persisted. Despite multiple attempts, my Harley Dealer was unable to identify the issue during the warranty period. The reverse gear problem occurs sporadically, making it challenging. Any guidance from Harley Davidson would be appreciated to ensure my Freewheeler functions correctly. Thank you for your assistance. Regards, E. Manfred