Harley Davidson Customer Service Issues

I am reaching out regarding the service at your dealership, Performance Harley in Syracuse, NY. I have brought my [redacted] Ultra Classic in three times this year due to a loud howling sound coming from the front tire or brake area. Despite my concerns and explanations, they have not been able to identify or address the issue. This ongoing problem puts my safety at risk, especially since the noise is noticeable at speeds of 5 mph or less. I am extremely disappointed and frustrated with the lack of resolution from the shop. I urgently need assistance in resolving this safety issue so I can ride my motorcycle without worry.

I attended the Tricia Tripps fundraiser last Saturday evening at the museum. The outdoor venue was stunning, with the band set up between the hall and museum. A crowd gathered outside to listen, and as night fell, I moved from inside to the dance floor. Unfortunately, the unmarked slanted curb caught me off guard, causing me to stumble and twist my foot while wearing sandals. Though I didn't fall, my foot is badly sprained and still bruised a week later, making it difficult to wear shoes. I've noticed other businesses mark similar sloping curbs with yellow lines to alert visitors, and I suggest implementing something similar to prevent future accidents. While I don't have a picture of my injury to share, I believe better marking is necessary. Thank you, Sue K.

I discovered that many items sold at Harley dealerships featuring the Harley logo and catchphrases are actually made in China. As a devoted Harley enthusiast, this was disheartening to learn. Recently, while observing a board being prepared for Sturgis, I noticed that every item was manufactured in China. This revelation goes against my belief in Harley representing true American values. I am a veteran who regularly rides with fellow veterans, and I plan to inform them of this situation during our weekly gathering. It's essential for Harley to reconsider their partnership with "Symbol Arts" in South Ogden, Utah, and seek out vendors that prioritize manufacturing in the USA. This move would align with the patriotic image that Harley Davidson embodies. Regards, SW

I have a [redacted] HD model FLSTSCI Softail Springer Custom Heritage with fuel injection. The bike is running smoothly, but the check engine light keeps coming on. I've checked all the codes 1-10 and they show as clear, but then I get error code PPU [redacted]. I recently replaced the injectors and fuel lines in the tank, and made some wiring modifications for an auxiliary light. The dealer couldn't pinpoint the issue. It's concerning because if another problem arises triggering the check engine light, I wouldn't know as it's already illuminated. I'm looking to understand what PPU [redacted] means, fix any underlying problem, and clear this code. Thank you for any help!

I recently upgraded my [redacted] [redacted] Fat Bob to a 117ci with a stage 3 kit from HD. The service person at the HD dealer suggested ordering a [redacted] derby cover from a CVO model, but unfortunately, it didn't fit. I am frustrated that despite spending money on this upgrade, I can't find a compatible derby cover to match the new engine size. It has been over a month, and I am still unable to locate a suitable cover. HD has numerous accessories for their bikes, but this small component seems to be missing. I am hoping that HD can address this issue and provide a solution.

I'm in India and have a Sportster that is just over a year old. I encountered a warranty issue where both the brake light switch and tail light stopped working. The dealer initially declined to replace the brake light switch, but after escalating the matter, they eventually replaced it. However, it has been three months now, and the tail light still hasn't been replaced. Despite my regular follow-ups, the dealer keeps citing that the part is unavailable. This situation is concerning as riding without a working tail light is not only unsafe but also illegal. The dealership's lack of accountability and delay in resolving the issue is disappointing. Waiting three months for a warranty part replacement from a reputable company like Harley is unacceptable. The poor after-sales service from Harley in India is frustrating, especially considering how enthusiastic they are about selling bikes here. The delay in providing even basic accessories like a brake cable is also disheartening. I urge for a swift resolution to ensure my safety while riding at night.

I recently brought my Electroglide Ultra Classic in for its 5,[redacted]-mile oil change. Upon inspection, the service department informed me of an oil leak, which surprised me given the bike's age and low mileage. I visited the service department the next day to verify this. The mechanic explained that it's a known issue with Harley-Davidson bikes and mentioned that it has been rectified with a new part - the transmission case. The manufacturer agreed to cover the cost of the part, but not the labor. I'm puzzled as to why, if it's a defective part, both parts and labor aren't covered. This situation doesn't strike me as fair.

My wife visited your store at Stratford Square Mall in Bloomingdale, IL, to shop on December 24th. Although there were only two employees, a man and a woman, working that day, she encountered an issue at the register. The male employee asked for her name and zip code during the purchase, explaining it was necessary for registration. Upon her refusal to provide her full name, stating she only wanted to make a purchase, he insisted on having her full name to proceed with the transaction. This caused her to feel embarrassed and frustrated, leading her to leave the store without buying anything. I am reaching out to understand your store's policy on this matter. If requiring a customer's full name is indeed a standard practice, I will inform my friends and family about this experience. I appreciate your clarification on this situation so I can decide if we will continue to shop at your store. Thank you, James K.

Hello, I am Nikhil Kansal. In November [redacted], I took my Street [redacted] bike to Red Fort Harley Davidson in Mayapuri, New Delhi, for repairs on the throttle wire and battery charge. After 15 days, when I requested my bike back, I was informed that the brake calipers were damaged and needed to be replaced. I was surprised as I had only brought in the bike for throttle wire and battery issues. When I inquired about the time needed for the caliper replacement, I was informed it would take about 2 months. I expressed my disappointment with the extended repair time and the lack of communication regarding the status of the parts for my bike. This experience has led me to believe that the after-sales service provided by the company is inadequate. I am dissatisfied with the service and communication from Red Fort Harley Davidson. Thank you for your attention. Owner: Sushil Kansal Bike No.: DL4SCG0700 Handler: Gurneet at Red Fort Harley Davidson, Mayapuri, Delhi

I bought a [redacted] CVO Softail Convertible brand new. Since then, the LED indicator under the speedo has been problematic. The left/right indicators keep failing. The LED was replaced twice, and multiple harnesses were also replaced. Harley-Davidson HQ thought it was a bad batch. Even with the extended warranty, the issue persists. The low gas lamp and R-LO message on the speedo still appear. I'm frustrated that despite many visits to dealerships and customer service, the problem lingers. I'm stuck in Glendale waiting for another obsolete speedometer. I just want my CVO to function properly, even if it means replacing all the electrical components. The ordeal has cost me a lot in deductibles, and I hope a final $50 would end this nightmare.

My name is Jordan Brick. I brought my [redacted] Harley Davidson Low Rider S with [redacted] miles to Thunder Mountain Harley Davidson in Loveland, CO (zip code: [redacted]) because I noticed the clutch cable was rubbing on the top Fort brace, causing the factory-painted black brace to rub off down to bare metal. Dave Schlueter, the service advisor, asked me to bring the bike for pictures to send to Harley Davidson. It's been almost two weeks, and despite my follow-ups, I haven't heard back from Dave or anyone at Thunder Mountain Harley Davidson. When I called [redacted], Donna ([redacted]) couldn't find any records of the submission. I'm disappointed by the lack of communication and would like to get this matter resolved promptly. I won't be returning to Thunder Mountain Harley Davidson due to this experience. I hope to hear from Harley Davidson soon. Thank you for your attention. Jordan.

Hello, My wife and I both own Harley motorcycles. She purchased a new FAT BOB [redacted] in [redacted], and I have a [redacted] ROAD GLIDE SPECIAL, both acquired from Harley Davidson in Huntington Beach, CA. During a road trip, she bought me a jacket at Harley Davidson Palm Desert, paying cash without a clear date. The goat skin jacket has an extremely unpleasant odor that has not dissipated despite waiting as advised. Being told that HD's customer service is excellent, I seek help with the issue. I now reside in Orange County, California, closer to HD Orange County and HD Huntington Beach, considering shipping the jacket if necessary. I contacted customer service via email, but they directed me to HD Palm Springs, too far from my current location. Assistance with this matter would be greatly appreciated. Thank you, Noel

To Whom It May Concern at Harley Company, I recently purchased a Harley motorcycle model [redacted] at the Capital Resort in Sheikh Zayed, Giza Governorate, Egypt, from your agent. The motorcycle, a sporster [redacted] xl msh x1, was reviewed and maintained by the exhibition's director, Mr. Mustafa. However, I encountered issues with the clutch parts shortly after purchase. Despite attempts to repair it, the problems persist, and I have incurred significant expenses for repairs. I kindly request your assistance in resolving this matter promptly. I have not been able to enjoy the motorcycle as intended due to these recurring issues, and I believe that compensation for the financial damages incurred and the inconvenience caused is warranted. Please address this situation promptly to uphold the reputation of Harley Company and provide a satisfactory resolution. Sincerely, Hatem Mohamed Farghaly Abdullah

To Whom It May Concern, I recently purchased a Harley Davidson motorcycle (sporster [redacted] xl msh x1) in [redacted] from your exhibition at the Capital Resort in Sheikh Zayed, Giza Governorate, Egypt. My son was impressed with the bike's condition and we proceeded with the purchase for [redacted],[redacted] Egyptian pounds. However, the motorcycle experienced issues shortly after the purchase, and despite attempts to repair it, the problems persisted. We have spent a significant amount on repairs and maintenance, totaling 11,[redacted] LE. We are disappointed with the lack of cooperation from the agent and the refusal to take responsibility for the faulty clutch parts, which have caused repeated issues with the motorcycle. We are seeking fair treatment, compensation for the financial and usage damages, and a resolution to this matter. Please advise on how we can proceed and resolve this dispute promptly. Sincerely, H.M.F. Abdullah Apartment 16, 4th Floor, Property 3, Hijaz Street, Mohandeseen - Giza, Egypt

I work at Harley as a salesman, where we handle moving the bikes without lot attendants. While it's enjoyable to ride Harleys, unfortunately, due to being 18, I'm not allowed to ride them under any circumstances. Even during auctions, where riding the bike up to the stand is crucial for a sale, I've had to push every bike myself for almost a month now. It's taking a toll on my back and left arm, especially pushing heavy CVO ultras uphill. Despite having a clean driving record and a motorcycle endorsement, the situation has become unbearable. No one at work seems willing to assist, and I'm unsure how much longer I can continue like this.

I purchased a pre-owned Street Rod [redacted] from Capital Harley Davidson in Gurugram, Haryana, India in November [redacted]. I was assured that the vehicle registration would be transferred to my name within 15 days. Despite my continuous calls and visits, there has been no response from the dealership. As I am relocating and have the bike with me, the delay in registration might result in legal issues. The dealer's lack of action is concerning. I seek assistance in this matter. My information is as follows: Lt Col Siddhartha Sharma, P-93/A, Shankar Vihar, New Delhi - [redacted], India. Contact: +[redacted]63.

On 4/13/[redacted], my family and I bought two helmets and two jackets at Sheldon's in Auburn, Massachusetts during the Harley Event. One jacket was $90, the other $[redacted]. The helmets were supposed to be discounted; one was listed as $45, and the other was supposed to be $69, with a 15% discount on all helmets. However, when we were checking out, the cashier insisted on charging us the full price for the helmets, $79 each, despite the lower prices displayed on the tickets. We ended up paying $63.71 for each helmet. I believe this is unfair and I feel like I have been taken advantage of. I won't be buying from Sheldon's Harley Davidson again due to this experience. I have my receipt but unfortunately no longer have the original ticket for the helmets as it was discarded by the cashier. The long lines prevented me from discussing this further, and my husband was upset, so we paid and left. It would be appreciated if we could be refunded the difference for each helmet, as the pricing discrepancy was not properly communicated to us. Any assistance in resolving this matter would be greatly appreciated.

I purchased a [redacted] Road Glide from Bergen County Harley in NJ on April 27, [redacted]. When I bought the bike, I was recommended to get an extended warranty because it was used. I have been experiencing ongoing issues with this dealership regarding honoring the warranty. Initially, they refused to complete a recall on the bike. Now, I am facing another problem with no back brake due to an ABS issue, which they claim is not covered because the bike was modified. I did not make any modifications; it was sold to me like this, as confirmed by them. Just before my bike had these issues, they suggested I buy another extended warranty as the previous one was about to expire. I still owe money on a bike I can't even use. I am feeling quite frustrated and need assistance with this situation. It seems unfair to sell me two extended warranties and not honor them. Thank you, Maurice C.

Dear Sir/Ma'am, I recently visited one of your Harley-Davidson stores where I learned that the company plans to discontinue the Harley-Davidson "Ultra Limited Low (FLHTKL)." As a small-statured individual with short legs, I was thrilled when this model was released as it finally offered a touring bike that fit me perfectly without needing adjustments. I have been diligently saving up to purchase a new Ultra Limited Low in [redacted] or [redacted] without the need for financing due to my credit situation. Upon hearing the news, I was deeply disappointed that such a suitable bike for riders like me might no longer be available. The Ultra Limited Low provides essential features for touring and embodies the true essence of a Harley-Davidson touring motorcycle. I hope to convey to the decision-makers the importance of maintaining the Harley-Davidson "Ultra Limited Low" in the lineup. I kindly request that the company reconsider discontinuing this model. As a current Harley-Davidson owner, I would greatly appreciate any updates on the status of the "Ultra Limited Low" model through [redacted]. Thank you, Mr. Lawrence S. T. (Current Harley-Davidson owner) p.s. Can you please provide me with any information regarding the future of the Harley-Davidson "Ultra Limited Low"?

Hello Harley Davidson, I reside in Israel and am a proud owner of a [redacted] Streetbob which I cherish. I bought the bike brand new from your Harley shop in Israel during its first week of opening. Recently, a screw came loose from a Vance and Hines filter I had installed, which unfortunately got sucked into the engine through the air intake, causing significant damage. I've been facing challenges with the service provided by the company here. Despite multiple attempts to contact them over the past three weeks, I have not received a satisfactory response. They requested a deposit of $3,[redacted] for the repair work but were unable to accommodate me when I visited with the funds. The estimated repair cost ranges from 17,[redacted] to 22,[redacted] shekels, a considerable amount. Furthermore, I am disheartened by the drastic change in pricing they offered me for trading my Streetbob for a [redacted] Deluxe. I believe the service does not meet the standards Harley Davidson aspires to uphold. I sincerely hope for your intervention in resolving this matter promptly. Thank you, John M. Kibutz Tel Itshak, Doar [redacted] Israel