Handy Customer Service Issues

I booked a job four days ago. After booking, I tried to communicate with the customer that I would be late due to dropping my grandkids off at school. Despite multiple attempts, I didn't receive any response. When I was ready to head to the job today, I noticed both jobs had disappeared from my schedule without any notification. To my surprise, I was charged a $50 late fee. This situation is unacceptable as it was the customer who should have canceled, not me. I've been with the company for six months and never encountered such an issue before. I lost a day's pay, gas money, and wasted time because of this. I need to discuss this matter with someone urgently. Please contact me at [redacted]. Thank you for understanding. - Mike K.

I was deactivated due to a missed appointment on Saturday, March 26, [redacted] at 11:00 am. Despite already working a job from 10 am to 2:15 pm assembling a shed, a customer somehow booked directly into my schedule for an 11:00 am appointment. Even though I contacted Support and they removed the $50 missed job fee, I am unsure why I was still deactivated. In my previous experiences, I would receive a message if I tried to claim a job within the same time frame as another job, so I'm perplexed as to how this oversight occurred. It was not an error on my part but rather a malfunction with the appointment system. I am seeking reactivation of my account.

As a professional handy person, I completed my first job yesterday on 04/6/[redacted]. I arrived 10 minutes early at 9:50 am but forgot to check in before starting to clean. I worked until almost 9 pm as the allotted 6 hours were insufficient to finish the job. I remembered to check in at 10:21 am but did not receive extra pay for the extended hours. When trying to cash out, my earnings were labeled as "in review", causing frustration. I won't accept more jobs with Handy until I receive full payment and have my job cancellation fees waived. It's unfair to work long hours without prompt payment. After reading reviews, I found claims that being "in review" could lead to Pros not getting paid.

Hello, I wanted to share my experience with the patio set we ordered from Wayfair. The set arrived on Saturday, April 2nd. Along with the set, we also requested assembly service. We have been trying to schedule the assembly date by contacting Wayfair representatives and sending multiple emails to HANDY. Unfortunately, despite our efforts, we have not been able to secure a date for the assembly. It has been quite challenging and frustrating trying to arrange this service. We even provided our phone number to HANDY for a quick resolution, but no one reached out to us. A Wayfair representative contacted HANDY on our behalf, and they agreed to come on Thursday, but we never received the confirmation email with the time. We are reaching out for assistance in setting up a specific time for Thursday. Your help is greatly appreciated. Thank you, Marcy and Stuart Alper.

I contacted Handy three weeks ago but have not been paid yet. They also deducted $50 from a later job which was frustrating. My experience with the company has been quite irritating. After encountering several issues with jobs and communication, I was falsely accused of not checking in and out of jobs. Despite reassurances, the $50 charge was reinstated, and I wasn't compensated for a long trip and hours of work due to errors by the customer, Wayfair, or Handy. The policies in place seem meaningless if they cannot be followed. Unless this situation is handled differently, I plan to stop offering my services through this platform and share my negative experience with others.

I arranged for a handy person to help move a bed, with an estimated cost of $[redacted] for a 2-hour commitment. However, the day before our scheduled appointment, the person informed me they didn't have a truck, causing a last-minute cancellation on May 3. This situation created inconvenience and extra expenses since I urgently needed the bed moved for a rental property. The handy person's name is Evan, contact number [redacted]. Despite the inconvenience, he doesn't expect payment. I have always appreciated the service provided by Handy in the past. I kindly request a refund for the paid amount to my linked credit card. I can be reached at [redacted] or [redacted] Thank you for your support. - Deborah H.

Hello, I previously worked as an independent contractor with Handy through their app. Unfortunately, my phone broke, and I’m now attempting to transfer the "Handy for Pro" app to my new device. After downloading it from the Handy portal, the system prompts me to enter my phone number and email to receive a pin and reconnect, but I'm not receiving any messages except automated ones without the option to reply. Here is an example of the message: "Hi Roman, We noticed you recently tried to use Handy’s Consumer platform with your Pro email address ([redacted]). We don’t currently support this, unfortunately. If you’re interested in booking Cleaning or Handyman services for your home, you can do so by selecting a service here and completing the booking form with a different email address." Could someone assist me with this issue? Thank you, Roman.

The job was with Timothy to install two doors. He arrived 13 minutes late due to the missing lot number on the job order. When I arrived, Timothy did not have the door ready as expected. Despite taking measurements and asking questions, he requested that I purchase the doors for installation and then request reimbursement. I attempted to contact Angie's List and Home Advisors for help. After searching at three companies in Tricities for the correct doors, I wasted time and gas. I made several unsuccessful attempts to reach Timothy, who kept changing his requirements. Starting at 8:43 am, I stopped working on the job at 1:25 pm, recognizing that this customer was trying to scam me.

I worked on July 5, [redacted] and have not been compensated for my services. A customer asked me to complete assembling a Gazebo from Wayfair. Despite finishing the job with Adan Garcia, which ideally required 4 people, the payment delay occurred. I reached out to Angi via email on July 6th, and received a response on the 7th. However, the following correspondence involved 22 emails with different names replying each time, claiming the customer hasn't responded. During 8 conversations with the customer, he confirmed responding to the emails and provided details of the work hours on July 5th. My interactions with 3 Wayfair representatives also reiterated awaiting the customer's response, exacerbating my payment delay. The current situation is frustrating as I am continuously being directed in circles, seeking the compensation owed for my services.

I need to reschedule my TV installation from Costco. I have paid everything to Costco except for the additional person needed for the 86-inch TV. The current appointment is set for Saturday, September 17th, but I would prefer Thursday, September 15th if possible. I have already paid Handy directly $50.00 for the extra person via Visa payment. You should have my installation details, my name is Jacqueline Rockoff, and the address is [redacted] Calle Diegueno in Rancho Santa Fe, CA [redacted]. The gate code is #[redacted]. My phone number is [redacted]. Please instruct your technicians to call me when they are en route. I eagerly await your response. Thank you very much! - Jacqueline

My name is Leo Coughlin, and I bought a TV at Walmart in Morris, Illinois today. I also paid $79.00 for the TV mounting installation. Walmart provided me with an activation code ([redacted]). I was instructed to go online, enter the code, and schedule a date and time for the TV installation. I have been unsuccessful in locating the online platform to input the code, provide my details, and book the appointment.

I have sent a text to the customer and I am waiting for a response. I am scheduled to mow a large lawn at 10 am, but the area has experienced 2 storms overnight and received 2 inches of rain. There is an 80-90% chance of rain for most of the day. I am concerned that the lawn will be too wet to mow, which could damage the lawn and my equipment. I messaged the customer 3 hours before the appointment expressing my concerns and asking if they would like to wait and see or possibly reschedule. I am currently awaiting the customer's reply. If the customer decides to proceed with the lawn trimming despite the wet conditions, I am unsure of the next steps. Hopefully, the customer will opt for a reschedule if the ground is too soaked. Thank you, Debra S.

I purchased a robust three-wheeler mobile scooter that I need to return. I am looking for the company's name and contact information that handled the packaging and delivery to my address. I want to arrange for them to pack and return the scooter to Amazon's Agent safely. Thank you.