Halifax Customer Service Issues

Dear Sir/Madam, I have been unwell and forgot my cash card password and lost my passport. At the cash machine, I entered my password incorrectly, leaving me with no money. Fortunately, my friends lent me twenty pounds to contact Halifax Bank in the UK. The customer service team unblocked my card temporarily for me to try to remember my password, but unfortunately, I failed and the card got blocked again. I urgently need a direct email for Halifax customer service as I forgot my internet banking password and my account has an outdated phone number. I am currently in Dubai with no means to contact the UK Halifax Bank due to the lack of a free number from my Dubai SIM card. Regarding my missing passport, I have reported the loss to Dubai police and the British Embassy. I possess documentation for this, but I am financially unable to replace the passport. I have been a Halifax travel insurance customer and would like to know where to send the required documents to claim insurance money to purchase a new passport while I am outside the UK. As a diabetic, obtaining food has become urgent. Could you provide me with an emergency direct email to arrange for emergency funds to be sent to me from Halifax while I am overseas? Kind regards, Amira

Dear Sir/Madam, I've been unwell and forgot my cash card password and lost my passport. At the cash machine, I entered my password incorrectly, leaving me with no money. My friends lent me twenty pounds to contact UK Halifax Bank. The Halifax customer service unblocked my card temporarily, but I couldn't recall my password, resulting in it getting blocked again. I am currently in Dubai, facing challenges accessing Halifax customer service as my internet banking details need updating, and the provided phone number is outdated. Additionally, I have no funds to make international calls. My passport is missing, and I have reported it to the Dubai Police and the British Embassy. I am in urgent need of assistance to access my travel insurance through Halifax to obtain a new passport. Being a diabetic, time is critical for me to acquire essential resources, including food. Please provide me with the necessary emergency contact details to arrange for funds to be sent to me from Halifax while I am abroad. Kind regards, Amira

My boyfriend manages our account, and I'm having issues with money transfers. Every time I make a transfer, he needs to contact customer service as sometimes the transaction doesn't go through, and the funds are held for two weeks. Additionally, checks we sent took longer than anticipated to clear and only he can transfer online, not through customer service. We are frustrated as this has caused checks to bounce. I hope Halifax can resolve these payment issues promptly. Thank you.

I have encountered numerous issues with my bank today. I raised a dispute regarding a company's payments, but when I explained the situation to the bank, they provided me with four different reasons. Can payments from February [redacted] be disputed? I have filed complaints against the bank due to staff rudeness, call hang-ups, inappropriate behavior from employees, and accusations of manipulation resulting in my card being blocked and account closed. Having to travel two miles for my children's benefits is difficult due to my illness, leading to high taxi expenses. This financial strain is worsened by unauthorized transactions and unexpected overdraft charges. As a single parent receiving benefits for two children and struggling with anxiety and dietary limitations, I am in a challenging situation. I am disappointed by the bank's inability to assist me during this difficult time.

I have raised a dispute regarding unauthorized payments made by a company from my account on different dates and for varying amounts. Although the bank initially refunded the money, I had limited access to online banking until August and did not understand how to use it properly. Recently, I noticed transactions in February and March that I was not aware of. When I contacted the bank, they advised me to reach out to the companies first. Upon further discussion, I was informed that I couldn't retrieve the disputed $[redacted] unless I could prove the transactions were legitimate. I provided the necessary evidence to Lloyd's disputes, but after a few days of waiting and follow-ups with the bank, they mentioned a delay due to my closed account. I'm puzzled as to why I was asked for proof if my account status was the reason for not resolving the claim.

I would like to address three significant concerns. Firstly, I have been facing ongoing issues with iTunes, as they are still deducting money despite my requests to cancel all charges. Therefore, I kindly request a refund of £8.99 charged on 04 Nov, and any future deductions. Secondly, I did not authorize the payment of £12.00 to Yogainternational.com on 28 Nov, [redacted], and would appreciate a refund. Additionally, on 15 Nov, iTunes charged me £11.99 without valid reason repeatedly. Lastly, I am inquiring about obtaining a new student card after applying online. I am an existing customer and believe my identity should be verified, eliminating the need to provide ID in person. Kindly expedite sending the card by post as the 14-day period has passed. I look forward to your prompt response. Sincerely, Isi Lewis

Samantha Thompson 64 Greenrigg Blaydon on Tyne Tyne and Wear NE21 5HZ 15th November [redacted] Antonio Horte-Osorio 25 Gresham Street London EC277HN Dear Antonio Horte-Osorio, Regarding my Halifax Ultimate Reward account with the account number [redacted] and sort code 11-03-17, I have noticed excessive bank charges, particularly in the form of Direct Debit Charges, Unauthorised Overdraft Fees, and interest. These charges have added up to £[redacted].21, significantly impacting my financial situation after my recent split and current sick leave from work. This money could have been used to pay off my overdraft and bills, offering some relief and preventing future charges. A debt help service informed me that banks are expected to be understanding and proactive before continually applying charges. Unfortunately, this was not the case in my situation, leading to further financial strain and distress. I kindly request a refund of the mentioned charges due to their unfair application. I await your response. Samantha Thompson

To Whom It May Concern, I'm writing on behalf of Jason Bourke, a serving Victoria Police officer from the Warrnambool Crime and Investigation Unit in Warrnambool, Victoria, Australia (Post Code [redacted]). There is an ongoing search in Princetown, Victoria for a missing UK resident named Aslan King, who has an account with your bank at Halifax with the account number [redacted][redacted]. The card is currently in police possession, and investigators are seeking information on any other accounts Mr. King may have accessed recently to determine his current whereabouts. We kindly request your cooperation under the provisions of the privacy act that allow investigating officials access to personal information during a police investigation. Your prompt response would be greatly appreciated.

Hello, I need assistance regarding a bank statement I received from Bank of Scotland (Halifax) for an account in my name. The statement mentions a Cardcash account, which I do not have with Bank of Scotland. I am unable to provide any card details as I did not open this account. Please contact me at your earliest convenience. Thank you. Chelsey M. 57 Innerwood Road, Kilwinning, KA13 7DX Tel: [redacted]

I recently renewed my contents and building insurance with you and found 2 mistakes in my new policies. I had to call today to address the errors. I am charged for calling [redacted] numbers with O2, resulting in additional costs. One mistake was an incorrect bank account number, and the other error was missing information about my fixed house alarm. The representative I just spoke with mentioned that [redacted] numbers usually don't incur charges, but I know I am charged for bank transfers over the phone. I had attempted to rectify the situation at the bank on Saturday, but your offices were closed. Regardless of the approach, whether by phone or in person at the bank, I end up losing money each time.

Hello, I had a mortgage with your company from [redacted] to [redacted], but you are claiming to have no record of it. The mortgage was initiated in [redacted] by financial advisor Stephen Fenn at the Thetford branch. Originally an endowment mortgage, it was later switched to an interest-only mortgage when I left the studio without receiving my commission. I faced challenges with illness and family health issues, leading to legal proceedings by Halifax for repossession, which I managed to resolve through hard work and fully paid off the mortgage in [redacted]. Surprisingly, you are unable to locate any information on this mortgage. I tried to contact the Bexhill branch, which is now closed, to seek assistance as the staff there were always supportive. My name is Philippa Mary Keates-Williams, and the property in question is at Bloemfontein, Lower Street, Ninfield, East Sussex TN33 9EA. Following a fire incident at the property, I lost everything and had to relocate. I would appreciate it if you could investigate this matter and provide me with any relevant information. Thank you for your attention to this issue. Sincerely, Pippa Keates-Williams.

While attempting an online transaction, I updated my phone number for a verification code. After entering the code, I was prompted to call a number which connected me to Halifax's Fraud Team. Feeling uneasy due to the invasive questioning without being provided with detailed information, I terminated the call. Subsequent calls to Halifax led to no resolution, with representatives not providing clear answers and redirecting me to the Fraud Team. Despite confirming my identity, Halifax has locked me out of my bank account citing undisclosed reasons and offering vague excuses like an apparent internet issue, which isn't the case. This issue arose after Halifax implemented a new security protocol that fails to verify customer identity accurately.

Hello, I closed my current account with your bank some time ago, but I still have three savings accounts. I was recently asked to provide proof of past transactions. Unfortunately, I no longer have access to my online account and opted for paperless statements. Could you please send me my bank account statements from January [redacted] to September [redacted]? Thank you for your assistance. Izabela S., 16 Umberston Street, Flat 48, E1 1PY.

I recently discovered an unauthorized pending transaction on my online account. This same company previously made an unauthorized charge months ago, refunded only half the amount, and assured me no future payments would be taken. After contacting Halifax, they mentioned they will refund the money. I am a single parent and this fund is crucial, being my child tax credits. I am in urgent need of these funds. How long does the refund process typically take?

Hello, my name is Simon Berry. I seem to have locked myself out of my online banking account and I am unable to regain access. I have been attempting to reset it on my own and have been unsuccessful so far. There are funds in my savings account, and I kindly request for them to be transferred to my everyday account as I am considering closing my account with you. I would greatly appreciate it if you could assist me with this matter. Thank you, S. Berry.

On 8/4/20, Anchor Trust withdrew £[redacted] from my account ending in [redacted] under the name of Philip N. Bailey. This caused my account to be overdrawn, but the money has since been returned. I've already used £10. I am concerned whether Halifax will allow me to use the returned cash without charging me or requiring repayment. I have two payments pending from Prudential, which will not cover the £[redacted]. Being on universal credit, I am on a tight budget, and the Prudential payments only cover electric, 2 life insurance policies, postcode lotto, and house contents insurance. I urgently need to know what Halifax plans to do about the money in my account, as it is allocated for my council tax and some payments on my Vanquis credit card.

Hello, I am facing an issue with Halifax again. On the 8th of this month, Anchor Trust withdrew a significant amount from my account, but it was promptly returned the same day. Subsequently, I left the funds in my account, assuming Halifax would deduct it to cover the overdraft that wasn't permitted. When I contacted the Halifax phone bank last Thursday, a representative informed me I could use the money. Unbeknownst to me, the bank left it in my account as a credit, which I utilized. Now, I have received a text notifying me that I have surpassed my overdraft limit, which I wasn't authorized to do. I now need to contact my credit card company to request an increase in my limit to settle this overdraft, plunging myself further into debt.

I am having trouble accessing my online banking as the system does not recognize my login credentials. When trying to reset them, the system requires verification by phone, but my old phone number is registered with Halifax. Updating it requires access to online banking, which I currently can't log into. Contacting Halifax by phone is challenging, with long wait times and expensive international calls from Portugal. Waiting on hold for at least 25 minutes is not feasible for me due to the cost.

Subject: Complaint Regarding Business Bank Account Application Dear Sir/Madam, I am writing to express my dissatisfaction with the recent rejection of my business bank account application. I have been a loyal customer of Halifax for over a year now, operating as a sole trader under the name FATHIMA CATERING SERVICE for the past 3 years. The response provided by your team does not align with the information I have given. I am more than willing to provide additional evidence to support my case and challenge this decision. I believe I meet all the necessary requirements to open a business bank account, especially since I conduct trading transactions through my primary Halifax account. I am hopeful that we can resolve this matter promptly and that my business account will be approved as originally requested. Please feel free to reach out if you need any further details. Thank you for your attention to this issue. Best regards, Fathima A.

We have a joint account under the names of Eric and Teresa Brown. We recently received a letter from your company regarding Teresa's card, which she hasn't used for a year due to health reasons. When I called to inquire about it, the representative asked for the full card number which I didn't have at the moment, leading to them wanting to cancel the card. I then had to go get the card number but by the time I returned, they proceeded to cancel the card without further assistance or consideration. We felt disappointed by the lack of service and understanding extended to us, specifically towards elderly clients like my wife.