Halifax Customer Service Issues

I applied for an account online using the switch service on the 23rd of April. I was approved, expecting my switch fee of £75 after 7 days, with my old bank closing. However, this hasn't happened. My old bank is still open, and money keeps going into that account. It's unfair and needs to be resolved. Claiming to be the fastest bank when it's been nearly a month since my supposed switch is misleading. I've tried calling, but each time I get transferred to the switch team, who conveniently are always unavailable, and then the call disconnects. Halifax, please adhere to your terms and conditions and rules. Get switched in 7 days? Not true. Please resolve this, or I'll close my account and take my business elsewhere. I won't recommend this bank to anyone.

I faced a challenging situation today at Tesco. Feeling stressed about waiting in line with my three kids and trying to purchase discounted items due to a delay in my benefits, I was embarrassed when my payment was declined for items totaling only 99p. Despite having enough funds in my account, I couldn't feed my children that evening. It was humiliating to be in that situation because Halifax refused to process the transaction even though the funds were available.

We have an agreement with Halifax to pay a reduced amount on a loan due to my husband's mental health issues impacting his work. Despite consistently meeting payments, we received an unexpected default notice demanding the full amount. Concerned this may worsen his mental health, I tried to resolve it with no success. The original debt of around £2,[redacted] has now escalated to £4,[redacted] due to interest being wrongly applied. We can offer to pay £1,[redacted], with help from my mom, to settle this stressful situation. Your assistance in preventing this from escalating further would be greatly appreciated. Thank you.

I am currently in a difficult situation as my mobile phone is broken, and I urgently need a £30 increase on my overdraft to cover my electricity and food expenses for the next two weeks while I'm alone at home. Due to my complex post-traumatic stress disorder and mixed personality disorder, it's crucial for me to have access to funds for medication and food. I am unable to access my online banking to make this request. I kindly ask for your assistance in increasing my overdraft by £30 to help me through this tough time. Once I pay off my overdraft, I am willing to have the £30 removed and revert back to my original limit. Your prompt help in this matter would greatly alleviate my current financial stress. Thank you for considering my request.

I'm attempting to increase my overdraft online, but it's prompting me to call. I was just told on the phone that the wait time will be over 60 minutes. I urgently need around £20-£30 as I have no gas or electricity. I only have limited food and my partner is away for 2 weeks. With my mental health issues, I need food alongside my medication. I cannot afford to make a call, so could you please email me instead? Thank you. Mr Paul Gower, [redacted]

I have been struggling with my mental health, and the situation with the bank is making it worse. About a year and a half ago, I obtained an overdraft with your bank, but due to memory issues, I am unsure of the exact timeframe. Initially, I kept up with the agreed overdraft limit and fees. However, my mental health declined, and I was manipulated into increasing the overdraft limit, leading to multiple overdrafts I could not afford. This resulted in missed payments, impacting my well-being and landing me in a mental health unit. My medical team advised me to reach out to resolve this issue. When I log into my account, the one with the outstanding overdraft does not appear, only my joint account with my brother. Addressing this matter is crucial for my mental health, as I am also dealing with suicidal thoughts, anxiety, and depression. Here are my contact details: Name: Y. Ali Address: 19 Adria Rd, Sparkhill, Birmingham, B114JL Phone: [redacted] Email: [redacted]

I made a reservation for a two-night stay over the weekend, from October 6th to October 7th, using Trivago. After making the payment, I was redirected back to the payment page, which made me uncertain if the payment had gone through. I checked my online account and saw that £94 was successfully deducted for the booking. Despite paying, I did not receive any confirmation. When I contacted the hotel, they informed me that the booking was canceled right after payment. I did not cancel it, and I was told to seek a refund through the booking site. I am struggling to get assistance and just want my money back as I was left without accommodation for the weekend, forcing me to sleep in my car.

I am interested in opening a Halifax current account, as it is the most trusted bank I know of. I am 18 years old and do not currently have any open bank accounts. When I was 16, my Barclays account was blacklisted after my card and other belongings were stolen. Since then, I have been hesitant to open a new account, fearing rejection from other banks. Now, I need to open an account to receive universal credit and a maternity grant. I don't want to waste time visiting Halifax if my past blacklist status from over 2 years ago will prevent me from opening an account. Thank you.

I contacted Halifax on behalf of my partner and engaged in a 5-hour 30-minute call with a helpful lady from customer service. Although I was assured a complaints manager would reach out on Monday, I am still left waiting as the investigation could take up to 8 weeks. My partner, a loyal customer for a decade, feels misinformed over the years and unsupported with his account. It is frustrating to see Halifax offering incentives to new customers while neglecting existing ones. The majority of the customer service team acknowledges this discrepancy and even encourages customers to file complaints.

I am inquiring about the status of the delivery of my new bank card. I urgently require it to address outstanding bills. It was necessary to cancel my card during the Christmas holiday period due to a suspicious transaction. I am cautious about sharing banking information and prefer to handle such matters securely via email. I am aware that the holiday season can cause delays, but the longer I am without my card, the more challenges I face in paying bills promptly. Delayed payments result in additional charges, complicating my financial situation unnecessarily. I seek to avoid any inconvenience or financial strain caused by late payments and increased bills. Not having my bank card affects my ability to manage my expenses effectively and could lead to unforeseen consequences. I await your response via email to resolve this matter and ascertain the status of my new card delivery.

I encountered an issue while setting up a payment. During the process, the system requested to send a pin to my old phone number, offering an option to call instead. After explaining the expensive call charges to the first agent, they seemed unaware and transferred me to a manager abruptly. The manager also seemed unfamiliar with the website's request to call and provide a reference from the webpage, prompting me to read out the details. Following this, when I contacted another agent and raised the same concern, they informed me that the resolution would take up to 5 days and required posting. When I attempted to express my dissatisfaction, the call was unexpectedly disconnected. I am currently overseas and unable to make payments as a result. The discrepancy between the website's instructions and the agents' knowledge has caused me inconvenience and frustration. I am requesting compensation for the costly calls, the lack of professionalism, and the inconvenience this situation has caused. I am currently attending a wedding in Pakistan and struggling to address this issue.

My phone is unable to make or receive calls, which is my only means of authentication for online banking. I am unable to call for assistance as I mistakenly entered my username. The app keeps shutting down every time I attempt to access it. It would be helpful if there was an option to contact customer service via email in case of phone issues. Currently, I am facing difficulties as I cannot make calls, but I can access the internet. If this issue persists, I might have to consider switching to NatWest as they have a local branch accessible to me. The closure of my nearby Halifax branch has made banking more challenging for me, especially due to my disability. It would be greatly appreciated if there were alternative ways to resolve this online banking problem.

Subject: Request for Mortgage Statement - Account Number: [redacted][redacted] Hello, I am writing to request my full mortgage statement for the period between Nov [redacted] to September [redacted] for the property located at 4 Dowman Close, Wimbledon, London SW19 2XG. Despite contacting your customer service representatives multiple times, I have yet to receive the statement. I was informed that the statement had been dispatched, but after two weeks, it has not arrived. This statement is crucial for tax purposes, and its delay is causing inconvenience. Additionally, I am also awaiting the mortgage redemption documents. I would appreciate it if you could promptly send the necessary documents to my address, as indicated below. Thank you for your assistance. Sincerely, Mrs. N B Malik

Hello, I need help. I responded to an advertisement six months ago offering to teach trading in forex, stocks, and crypto. I might have been too inexperienced and shared too much information. They have taken money from me and now claim that my money has doubled in some cases. However, I have discovered they are not licensed, despite their initial assurances. One of their representatives is calling me at 9 am today, pushing for more investments in crypto. I'm considering agreeing to invest more to potentially catch them. I'm willing to provide any necessary details like phone numbers if it could be helpful. What are your thoughts?

Hello, my name is Kerollynn Amaral. I encountered an issue with my online account since I opened it. When I went to the bank for help, I was met with rudeness and was directed to register online, which I had already done. However, due to language barriers, I couldn't get the assistance I needed. When trying to log in to my Halifax account, I kept getting an error message even though I was certain my login details were correct. I couldn't reset my password either. After contacting customer service, the problem persisted, and my card ended up getting blocked. Despite receiving a new PIN in the mail, I still can't use my card. This situation has been incredibly frustrating, and I urgently need it resolved as I have bills to pay. I appreciate any help. Thank you.

Subject: Concern Regarding My Halifax Current Account Closure Dear Sir/Madam, I am writing to address an urgent matter regarding my Halifax Current Account. I was informed by Halifax that my account is at risk of closure due to concerns related to the management of the account. The issue arose from assistance I provided to my ex-wife after the tragic loss of her baby. I assisted her financially for the baby's funeral, and she was repaying me through checks. Currently, I have available funds in my account, but Halifax is withholding them. I have sought legal advice, and according to my solicitors, Halifax should release these available funds to me promptly. I kindly request that the necessary steps be taken to authorize the release of my funds. If needed, I can collect the funds in person or receive a check. I anticipate a swift resolution to this matter. If my funds are not released promptly, I will have no choice but to escalate this issue to court. Hence, I would appreciate if we could settle this matter amicably. Account Number: [redacted] Sort Code: 11-00-01 I eagerly await your prompt response. As per Trading Standards recommendations, I seek to maintain a comprehensive record of this case. Therefore, your timely reply is valued. Yours faithfully, Zulfaqar H. 12 Reedham Close London N17 9PT

Dear valued customer, I am writing to inform you about an instruction we received from Mrs. Boonsri Mongkut to transfer 1,[redacted],[redacted] GBP to you. We offer two options for the transfer: bank to bank transfer with a Reactivation fee of $1,[redacted] USD or a delivery by our Bank Delivering Agent with a required Diplomatic Agent Airport Landing fee of $1,[redacted] USD. Please let us know which method you prefer so we can assist you accordingly. Best Regards, Mr. Philip A. Hodkinson Assistant Director Foreign Operations Halifax Bank plc 9-13 Powis St, Woolwich, London SE186HZ, UK Tel: +44(0)[redacted] Email: [redacted] Email: [redacted]

While on vacation, I received an email from Superbreak Mini-Holidays Ltd ABTA Y1453 regarding their bankruptcy. I had used my Halifax debit card to book a short break on May 20, [redacted]. Following instructions, I visited my local branch on Monday, August 5, to seek a refund with proof of their ABTA membership. The staff member was supportive and made a call to Halifax on my behalf. Unfortunately, the call was abruptly ended, and I was unable to speak to anyone. I reached out to the ombudsman who suggested contacting Halifax complaints before contacting them again. As a loyal customer of Halifax for nearly 40 years with multiple accounts, including one with a significant balance, I felt disappointed by the treatment I received in this matter.

Dear Sir or Madam, I recently received an email and attachments from someone claiming to be Mrs. Sandra Jones on the Angel.co network. I am unsure about the authenticity of this message and its contents. Specifically, I am concerned about the involvement of lawyer Victor J. Martins Esq, LLB, in the fund rewrite process mentioned on August 21st, [redacted]. They are requesting a fee for transfer and managing a charitable fund of 6.5 million USD. I have attached the passport and payment voucher I received for your reference. I want to verify if this is a legitimate transaction or a potential scam. Could you please confirm the existence of the fund account and the authenticity of the payment voucher provided? Your assistance in clarifying this matter would be greatly appreciated. Thank you for your help in this matter. Sincerely, [redacted]

I am frustrated by the long wait for a refund on my dormant account. I have provided all requested information, including the most recent concerning my address and bank account reference. This information was sent via registered mail, leaving no excuse for any delays. I am eagerly awaiting your response via email or a referral to your complaints department.