H&R Block Customer Service Issues

Dear Tax Service Company, I have been a customer since [redacted] and have encountered a troubling situation this year at the Riverhead NY location with Robert. Despite his uncertainty with the new tax laws, I proceeded with my filing. After discovering an error, I submitted an amendment that has been in processing for 18 weeks, affecting my unemployment refund and child tax credit. Attempts to seek clarification have been fruitless with inconsistent responses. The delay in receiving vital funds due to a company mistake has made this tax season the most distressing yet. In addition to the $[redacted] fee paid, I believe a refund is warranted considering the ordeal. Sincerely, V.H.

There has been an ongoing IRS scam involving Teresa Almento since October [redacted] on the 3rd or 4th floor. The situation involves assumptions of a handsome payday and potential associations between different tenants. Peter Grosso mentioned taxes potentially needing to be redone and scheduled an appointment at [redacted] 4th Ave, Brooklyn. There have been sightings of individuals at different locations described, leading to concerns about IRS fraud. A complaint was filed about unusual behavior and a report sent to Kohl's. Another incident involved a tall army-looking person waving their hand around at a nearby location. These events have led to various complaints being made to authorities and organizations. Additionally, an email was sent to Peter Grossi regarding a troubling incident at H&R Block. Social security information was also reported stolen, prompting further actions to prevent identity theft.

I recently noticed that HR Block mistakenly used my Employer's Business Address instead of my Home Address on my tax return, causing a delay. I paid HR Block for assistance with my Amended Return, and if they don't rectify this mistake promptly, I may not receive my tax refund. My concern is that HR Block's administrative processes are lacking, hindering their ability to provide accurate services to clients. It's disappointing that they are failing to meet expectations. HR Block needs to correct the address error on my return at no extra cost and refund the fee for handling the Amended Return to uphold their reputation as a reliable tax service provider.

Dear Support Team, I am writing to report an issue that I encountered while trying to access the H&R Block Canada [redacted] income tax form on your website. Unfortunately, I was unable to proceed with completing the form on your site. Fortunately, I was able to successfully load and fill out the [redacted] Turbotax income tax form instead. Through this process, I realized that I may have overpaid my income taxes to the CRA last year. I am now seeking assistance in potentially obtaining a refund for this overpayment. I have diligently reviewed my tax information since March [redacted] and made multiple revisions to ensure its accuracy. Based on my calculations using Turbotax, it appears that I have actually overpaid $30,[redacted].03 in income taxes to the CRA for the [redacted] tax year. After accounting for deductions and installment payments, it seems that I am entitled to a refund of $10,[redacted].36. Given the complexity of my tax situation, I require the expertise of one of your income tax specialists to guide me through the process of retrieving this refund. I have a H&R Block Canada account and was advised to visit the main office in Surrey at Unit #[redacted], [redacted] King George Boulevard, Surrey, B. C., V3T 2W1 for assistance. Previous attempts to address this issue at other branches were unsuccessful due to the complexity of my case. I can be reached at [redacted] or [redacted] (Home) and [redacted] (Cell). My residential address is Unit #[redacted], Fleetwood Villa, [redacted] 83rd Avenue, Surrey, B. C., V4N 0N2. Thank you for your attention to this matter. Sincerely, Mr. Donald B. W. Clark

I am trying to get an update on my insurance claim status. I have called the 1-[redacted] number multiple times and each time I get transferred and end up waiting on hold for over an hour. Today marks the 5th attempt, and I am currently on hold for 1 hour and 1 minute, which is very frustrating. I have been waiting for my claim for over two months now and have not received a check. I am concerned that my address might not be correctly updated in your system. My current address is now [redacted] East Mill Street #2, Plymouth, WI [redacted]. I would appreciate a callback to assist me. Thank you.

I have attempted to resolve the login issue through 5 phone calls. Spent over 1 hour on hold, and unfortunately, have not yet spoken with a representative. I was informed that my case would be escalated, but no further communication has been received. My intention is to enroll in a tax class or take the knowledge assessment, but I am facing an error stating "email is already in use." Since I worked for the company during the [redacted] tax season, my email likely remains in the system. To proceed, I need to transition from inactive to active status, yet the transfer to the appropriate department leaves me waiting indefinitely. Despite giving a negative review on the satisfaction survey emails I received, I have not been contacted for clarification. This experience has left me quite disappointed, and I am unsure if I will persevere in attempting to register for the educational course.

I submitted my taxes early February through an online tax professional from H&R Block. After months of no updates, I received a letter from the IRS requesting identity verification. I complied, and they mentioned it could take up to 9 weeks to process my refund. Despite numerous attempts to contact the tax professional with no response, the IRS informed me my account shows $0 and I need to prove income again. The H&R Block app keeps displaying that my refund will be deposited in 3-5 days, but nothing has happened. Upon checking my transcripts, instead of receiving $5,[redacted], now there seems to be a debt. This issue is confusing as I've never encountered problems before with your company, and the person who adjusted my taxes is unavailable. I hope to find a resolution soon.

Hello, I hope you are well. This year, I used H&R Block to file my federal taxes and ITIN application as an international student. Since my payslip wasn't a W-2, it was deemed a complicated form, resulting in additional charges. Although I understood the complexity, my tax agent seemed unsure about filling in the fields and frequently sought clarification from me. It felt like I paid extra to do their job. Recently, I received a letter from the IRS stating my ITIN application was unsuccessful, which was the primary reason I chose H&R Block. This experience did not meet my expectations based on the company's reputation. I still wish to proceed with H&R Block for my ITIN application, yet I seek a gesture of goodwill considering the circumstances. Feel free to ask for more details. I anticipate your response soon. Best regards, S. Masterton

I submitted my [redacted] federal income tax return on h&rblock.com. After I received an unexpected additional [redacted] form, I had to file an amended return. I received the money from the initial return but I'm still waiting on the $[redacted] owed from the amended return. I purchased the deluxe package that includes help and support until the return is issued. However, when I contacted customer service, I was informed that they couldn't assist and advised to reach out to the IRS, which is challenging. I'm turning to H&R Block for assistance as I paid for support in such situations. I was incarcerated for a couple of months after filing the amended return and may have missed communications from your end or the IRS. Regardless, I wish to resolve this promptly to receive my money. Thank you for your assistance! Best, A.H.

We utilized your online H&R Block service for our [redacted] tax filing. My spouse operates a side business, so we upgraded to access more features. After completing the filing and settling the IRS payment, we believed we had addressed all obligations. Despite this, subsequent IRS notices claim we still owe. We have attempted to contact them without success and have mailed supporting documents. As we are struggling to get through by phone, we are seeking assistance from H&R Block to resolve this matter stemming from our use of your service for filing.

I contacted the Concord Office of H&R Block for a previously scheduled appointment. Unfortunately, the office was busy and my call was redirected to a different location. The person who answered seemed unaware of my appointment, offered a date beyond the deadline, provided inaccurate information, and suggested my usual method of working with H&R Block was not valid. When I requested my Tax Professional to call back since I couldn't reach them, I was informed they no longer provide that service, even though I had received call backs in the past. When I requested to speak with a supervisor, I was told none were available, which I found hard to believe, and then the call was abruptly ended. This behavior is extremely unprofessional and falls short of the expected service from H&R Block. I am keen on submitting a formal complaint. How can I proceed? - Gray H.

I've been a customer for years. Recently, while trying to file my [redacted] tax return using your online software, I encountered issues. Although the accuracy review showed everything was fine, I couldn't e-file due to missing income information. The software displayed an incorrect social security benefits income of $20,[redacted] which I couldn't edit. It insisted on printing the return for mailing, which was inaccurate. I had to redo my taxes using different software on IRS.gov and ended up using TurboTax for free since I couldn't correct the H&RBlock return I paid $21.31 for. I'm requesting a full refund of the fees. Thank you, M.F. (Phone number redacted)

I have been receiving emails regarding preordering the [redacted] tax preparation software, specifically the Deluxe plus State option. I reside in Texas where state taxes are not applicable. It would be helpful if the emails were tailored for individuals like me who only require the Deluxe version without State. I attempted to report this issue on the Hrblock.com website, but I couldn't locate a Contact link to reach out to them directly. Can anyone confirm if H&R Block still offers the Deluxe version without State returns?

My [redacted] download has expired. Hello, at [redacted] PIEMONT AVENUE Franklin, your new activation code is MV77N-ZCNR7. 1. Download H&R Block [redacted] Premium & Business to your desktop or laptop. 2. Save the HRBlock_Home_PremiumState-Business-DL.exe file. 3. Locate the HRBlock_Home_PremiumState-Business-DL.exe file and double-click to begin installation. 4. Your unique download link is valid until 06-21-[redacted]. I require a new activation code for my purchase. How can I obtain this?

I mistakenly ordered the wrong software by Error. I have not activated the product and am seeking a refund to reorder the correct one. I tried contacting H&R Block by phone without success, so I am reaching out here. I intended to purchase the Premium AND BUSINESS software. Here are my order details: - Name: M. Bradford Henley - Address: [redacted] West Mercer Way, Mercer Island, WA 98[redacted] - Product: H&R Block [redacted] Premium Federal + State - Backup CD: $9.99 - Extended Download Service: NO - H&R Block Tax Identity Shield: NO - Auto-Renewal Program: NO - Credit card: [redacted] - Price: $74.94 - Sales tax: $7.57 - Total: $82.51 If it is possible to upgrade to Premium AND BUSINESS and cover the price difference, please let me know. You can reach me at [redacted] or via email at [redacted] Thank you.

I started preparing my taxes as I haven't filed in a while due to disability, but I was advised to file for [redacted] to receive my stimulus checks. After going to H&R Block with my boyfriend on October 15, [redacted], and being told it would take approximately 12 weeks, I found myself needing to move out of my mom's house by December 1st or 3rd. Despite the challenges, I have a refund coming, and I need to set another appointment to complete the process and have the funds deposited to a separate card. I prefer to file individually as I have concerns about my boyfriend's involvement in my finances. I will return to rectify the situation and retrieve my refund, hoping to resolve the issue promptly without further complications.

I am April K. Roberts. I recently reported fraudulent activity on my permanent Emerald Card. Due to my mail being compromised, I had only the temporary card. The block mistakenly canceled both cards, and I have not received any tax credits including the stimulus. Please cancel all my cards immediately. Edward McGee is not my husband, and he has been receiving alerts and credits as his phone was the only one available during card pickup. I have not accessed my funds since last year's taxes. I need to replace my $[redacted] child tax credit check and receive my three missing stimulus payments when I file my [redacted] taxes today in Las Vegas. Please ensure no other cards have access to my account and provide a statement for me to review during my office visit. Thank you.

I am unable to download my preorder. Can you please assist me with this issue? Preorder Update: Dear Richard Stehlik, We are excited to inform you that the H&R Block [redacted] Deluxe Federal + State tax software will be available for download on or before 11/12/[redacted]. You will receive an email with the download link once it is released. Please download the software to your computer to begin your tax preparations. Rest assured, your credit card will only be charged upon download. Purchase Summary: Name: Richard Stehlik Address: [redacted] Iris Ave, Boulder, CO 80[redacted] Product: H&R Block [redacted] Deluxe Federal + State Backup CD: NO Extended Download Service: NO H&R Block Tax Identity Shield: NO Credit card ending in: xxxx5836 Price: $41.21 Sales tax: $3.64 Total: $44.85 For assistance, contact us at 1-[redacted]-HRBLOCK. Thank you for choosing H&R Block for your tax needs. We appreciate your business! Kindly note: All sales are final, and no refunds or exchanges are available. Please disregard this automated message and avoid sharing personal information via email.

I am experiencing difficulties with my [redacted] tax return not being received due to an incorrect address on file with H&R Block. Despite informing the tax preparer of my new address during filing, it was not updated in the system. After notifying the office multiple times about my address change, it was still not corrected. Attempts to resolve the issue with H&R Block's corporate office have been unsuccessful, with poor customer service experiences. Unfortunately, my refund was sent to an old bank account that is no longer active. This situation has left me in a challenging financial position, especially as a homeless individual unable to pay bills. Despite reaching out to various parties for assistance, including the tax advocate office, the problem persists. I urgently require my refund to be redirected to the correct address to alleviate my financial strain. Email correspondence at [redacted]

I have not received my first two stimulus checks. The IRS website states the money was deposited into an account ending in [redacted], which is not my checking account. It seems H&R Block may have put the money on an Emerald card, although I did not have one when the checks were issued. I am unsure where my money is and believe H&R Block owes me $[redacted]. Since they had my bank information, they could have done Direct Deposit. Instead, they opted for a card. I am curious about the card's location and the whereabouts of my money.