H&R Block Customer Service Issues

I was informed that my refund would be provided through Interac e-Transfer. However, it seems a DC bank account was opened without my consent. I prefer to receive the refund by mail. Despite being told this isn't an option, I reluctantly accepted the e-Transfer. I received an email mentioning a card which I explicitly said I didn't want. I am disabled and trusted the tax preparer, feeling now like I've been deceived. I seek to close the unauthorized DC bank account and have the refund sent by mail or to my legitimate TD Bank account via e-Transfer. If not, I'll have to consider legal action but hope to avoid court. Thank you for your assistance.

Case ID NO.[redacted] I recently had to reinstall software to calculate my [redacted] taxes post an extension. I faced issues e-filing both federal and state returns. Initially, there were server problems on your end, and later, I encountered conflicting messages about the e-filing status. Despite contacting representatives, checking for errors, and re-uploading the returns, the problem persisted. Consequently, I printed and mailed both returns. During the e-filing attempts, my Discover and Bank Visa cards showed multiple pending charges for the $19.95 state fee. Although the representatives were polite, they could not resolve the issue. Additionally, the virtual phone system was frustrating as it never redirected me to a live person until I found an alternative contact. This experience, after spending approximately 40 hours troubleshooting, has been incredibly frustrating compared to my previously satisfactory experiences with H & R Block.

I purchased the [redacted] Deluxe Tax Software from H&R Block and completed my taxes on my home computer. Following the instructions provided, I mailed my return in February [redacted]. However, I received a letter from the IRS on April 19, [redacted], stating that I had not included schedules 1, 2, and 3 with my return. Despite not being instructed to send these schedules, I had to redo my return and sent it back promptly. By August [redacted], I had not received my refund. After faxing my return to the IRS in August and contacting a tax advocate, I discovered that the IRS had lost my return. My tax advocate is assisting me in resolving this issue by November 15, [redacted]. I believe the software issue caused this delay and request a refund of $40.00 from H&R Block. Thank you, K. Koontz

I'm experiencing an issue with my H&R Block Deluxe software installed on my computer. When attempting to access help, it prompts me to sign in. Although I recall my username, I have forgotten my password. After requesting assistance, I received multiple emails containing a code which I have repeatedly entered, yet it continually indicates that it is incorrect. I am in need of my password to successfully log in. Upon contacting H&R Block, they advised me of a 55-minute wait time. It appears to be a straightforward request, but the importance of having my password for accessing help seems to have been overlooked by support staff.

I purchased the [redacted] Premium HR Block software disc with a code that allowed for 5 free filings before April 15th, [redacted]. Recently, I tried to assist my friend in filing her late tax return for an extension she filed with the IRS. While preparing the return and entering her credit card information to send the return, we encountered a processing error when trying to make the payment for the additional e-file filing option we selected. I have a few questions: 1. Can the software process e-filed tax returns after April 15th, or is printing and mailing the only option available at this point? 2. If we purchase a new disc with a new code for her, will it work after April 15th? It is currently October 3rd, and we are hoping to file electronically before the October 15th deadline when her extension expires. We are eager to hear from you soon. Thank you for your assistance.

I recently received a notification from the California FTB stating that they did not receive my [redacted] state tax return. Being in the military and stationed in Japan throughout [redacted], I filed my [redacted] tax return at H&R Block on base in Yokosuka, Japan. I'm having trouble locating my [redacted] returns, and when I tried to select the security questions on your website, the page kept jumping to the top, resulting in me being locked out of my account. I need to submit my returns by 16 OCT [redacted] to prevent penalties.

I received a letter from the IRS about my [redacted] taxes. I scheduled an appointment with Patricia Nash at the Belview TN branch on August 31. I provided all the necessary paperwork, but after addressing the school credit dispute, I didn't hear back. When I called Glenda on September 24, she mentioned needing my birth date to proceed, which should have been communicated earlier. Glenda seemed overwhelmed and questioned the legitimacy of my school credit. Despite her busy schedule, she promised to follow up, but I never received a call. Today, after reaching out again, Glenda claimed she tried calling me, which she didn't. I'm concerned about the situation's impact on my taxes and hope for a prompt resolution. I filed a complaint but haven't received any updates within the promised timeframe. I just seek a thorough review and a satisfactory outcome.

I used your tax preparation app to file my [redacted] returns. My refund was scheduled for direct deposit on March 6th, but I have not received it yet. The IRS conducted a trace and discovered the funds are at H&R's bank due to missing digits in my account number. I visited my local H&R office, and they gave me a Client Check Replacement Request. I only have prepaid debit cards and no checks, so I'm wondering if I can receive my refund on an Emerald Card. Waiting another two weeks is not ideal, and I would appreciate your assistance considering the delay I have already faced. Thank you.

I have been experiencing ongoing issues with H&R Block regarding fees for tax return services. It has been over four months, and the situation remains unresolved, with each new representative disappearing after making assurances. I initially filed my joint tax return with my wife, and H&R Block charged us for their services. In June, the IRS requested additional payments, leading me to discover that my children's ITIN had expired, something overlooked by H&R initially. Despite their claim to be tax experts, this mistake was concerning. H&R submitted the ITIN renewal in June, promising a response within three months, but now it has been over four months with no resolution. The lack of communication and unprofessionalism continued as my designated agent stopped responding, passing my case to another agent who failed to follow through. The cycle repeats, with no concrete resolution in sight, causing immense frustration. I am scheduled for another appointment with H&R Block on 10/16, hoping for a more positive outcome. -R.K. Borah and K.K. Borah Email: [redacted] Phone: [redacted]

Hello, I need to address an urgent security concern. It appears that someone has used my email address to verify their email, causing distress as this has happened before and resulted in identity theft. I reside in Mexico and take my online security seriously. I request immediate assistance in resolving this issue without having to download any apps. I am troubled by the unauthorized use of my email and demand detailed information on how this occurred, including the individual's contact details and IP address for legal purposes. Can you provide clarity on these matters promptly, as I am pressed for time and need to take swift action to safeguard my information? I appreciate a swift response to this matter.

I visited your Upland CA office on 07/25/19 to file my [redacted] tax return. Despite expressing concerns about IRS issues due to identity theft, I was assured by your employee that I could file with no problems after paying $[redacted].50. When I returned on 08/01/19 and paid the fee in cash, I was told my refund would arrive in 3 weeks. However, I later found out my return was never submitted to the IRS due to the identity theft issue I had mentioned. I called back in October to follow up, only to discover it was rejected. I kindly request a refund of the $[redacted].50 as per your company's guarantee for unsatisfied customers. I have no hard feelings, and hope this can be resolved promptly and professionally. You can reach me at [redacted] or [redacted]

I am experiencing fraudulent activity on my Emerald Card. My card was used in Fort Lauderdale, Florida, a state I have never visited. I have been a loyal customer for over 10 years. My entire paycheck was taken, leaving me, a single mother of three, in a desperate situation. I requested a provisional credit during the investigation, but I have been continuously given the runaround. I have been unable to reach anyone in the fraud department. This has been the worst customer service experience I have ever had with H&R Block. I urgently need this matter to be escalated.

Hello, I am Elizabeth Steffen. In [redacted], I bought the peace of mind guarantee from H&R Block. Recently, I received a notice from Campbell County with questions about Federal tax issues. The notice mentioned column C related to Campbell County Taxes, but I could not locate it in my tax documents. When I tried calling the provided number, I was on hold for a long time without any response. I contacted H&R Block, and despite being scheduled for a call from a tax person, nobody reached out to me on the agreed date. I am frustrated as the guarantee I purchased seems to offer no assistance. I sent copies of my tax paperwork to Campbell County unsure if that was what they needed. I am requesting H&R Block to contact Campbell County for clarification on the issue regarding whether work was done in Campbell County, which should apply to The Woodman business. Unfortunately, I couldn't find column C or any reference to Campbell County in my documents. Your help with this matter would be greatly appreciated.

I used an online tax professional to hire an agent for my tax filing. Unfortunately, it has been a frustrating experience. I have yet to receive my federal and state refunds. I am disappointed as I paid for the service to avoid having to contact the IRS myself. I feel like I wasted $[redacted] as the agent has not been helpful. Even contacting their manager didn't resolve the issue and was unprofessional. I had to visit a local H&R Block office to understand a letter I received. As tax season approaches again, I am still waiting for my [redacted] return. I feel dissatisfied and my money has not been well spent with this service.

Hello, I am facing a challenging situation and could really use some assistance. I have been loyal to H&R Block for ten years and have always been pleased with their services. Each year, I have been pre-approved for the Emerald Advance. However, due to a recent fire, I lost all my important documents, including my expired California ID. When I tried to renew it, I was asked for my social security card which I also lost. Now, to get a replacement social security card, I need documents like my birth certificate, citizenship card, or marriage certificate, which were also lost in the fire. It seems I will need 12-14 months to recover all these vital documents. In the meantime, I have my [redacted] tax refund paperwork and the expired California ID. Can you please assist me in obtaining the Emerald Advance under these circumstances? I would greatly appreciate any help you can offer. Thank you.

I am facing a challenging situation and need assistance. I have been a customer of H&R Block for 10 years, consistently using their tax filing services. Despite being pre-approved for the Emerald Advance annually, I encountered an issue. Due to a recent fire, I lost all my important documents, including my expired California ID from August [redacted]. When I visited the office, they rejected my application due to the expired ID. Trying to renew it at the DMV failed as they required my social security card, also lost in the fire. The social security office requested additional documents, such as my birth certificate, citizenship card, or marriage certificate, all lost in the fire. Currently, I am in the process of obtaining replacements, which could take 12-14 months. With only my [redacted] tax refund paperwork and expired ID in hand, I am seeking assistance in applying for the Emerald Advance despite these challenges.

I applied for the full-time receptionist position at the Catskill office on November 18th. Previously, I had accepted the same position at the Cobleskill office but had to move. I've attempted to reach both offices on multiple occasions to check for updates and reaffirm my interest in the role, but haven't been successful in connecting with anyone. I've been monitoring online for any updates regarding my application. Can you assist me with this situation?

Living in Guam, I needed to engage a tax consultant to ensure my tax return was filed accurately. The consultant assigned to me was Katriona Harmon. After providing all necessary documents and signatures, she filed my return in early [redacted]. In August [redacted], a letter from the IRS in Texas arrived, stating they received my return but couldn't process it as it should have been directed to the Guam IRS. This mix-up occurred because it was sent to the wrong IRS office. Despite the assurance that the paperwork would be forwarded to the Guam IRS, there has been no update since then. Unfortunately, without the exact submission date, tracking the return has proved challenging, and Katriona has been unresponsive to my inquiries. She suggested I contact the IRS directly. Over nearly a year, seeing no progress on my tax return has been frustrating. I feel the consultant mishandled the task, only reviewing the documents I filled out myself. I am seeking a refund of the fee paid to Katriona. Assistance with this matter would be greatly appreciated. Thank you.

Hello, I am Heather. I am married to Jon and handle our tax filings. Since [redacted], I have used H&R Block for our taxes. Despite being the one who set up the account and all communication going through my email, H&R Block addresses me as Jon each year. It seems they assume Jon is in charge of our taxes. I know other women may also manage their family's taxes. I tried to change the account details to reflect my name last year but couldn't find a way to do it. Please provide instructions on how I can correct this mistake.

I submitted my [redacted] taxes through the free federal version online with H&R Block. According to their help section, I should be able to access a full copy of my tax return by going to the website, clicking on tax history, and paying a small fee. Two customer service representatives confirmed this, but directed me to speak with the "digital department." However, the digital department representative informed me the only way to obtain my tax return is through the IRS, which takes 45 days. I have a house closing in 10 days and the IRS tax transcript provided is not being accepted, so obtaining the tax return is crucial. Despite my attempts, no further assistance was offered as I was told no supervisors were available. The bank also rejected the PDF summary I had saved from when I filed my taxes.