GunBroker.com Customer Service Issues

I recently purchased a [redacted] Remington Model 74 22LR semi-auto rifle from a gun store. The condition stated it was used and nice, but upon receiving it, I discovered it doesn't fire. I spoke to the seller over the phone about the possibility of a refund if it was faulty, but he declined. He mentioned not test firing or ensuring the firearms work before listing them. I suggested he test fire it before sending it to me. If the rifle arrives defective or jamming, shouldn't he take it back and refund me? I believe sellers should guarantee working firearms or sell them as parts. If the gun doesn't function, should he not be responsible for it? Thank you for any advice. - Ron Storck, Item #[redacted]24.

A customer won an auction for ammo but returned it, receiving a full refund. He won another auction, triggering a payment due to his stored credit card. After contacting us to cancel, we explained he would be unable to bid again if we did so. He chose to cancel, resulting in a block on future bids. Despite giving us an A+ rating, he left negative reviews, alleging unauthorized charges and implied wrongdoing. We responded briefly to clarify the situation. Unfortunately, the customer posted more negative reviews over the weekend, leading to our Gunbroker account being suspended for review. This is negatively impacting our business. We hope to resolve this promptly to maintain a positive relationship with Gunbroker. L.F. Assistant Director of Customer Service Zev Technologies

I attempted to update my email address to my current one on your website. I followed the instructions to enter the code sent to my new email, but I never received it, even after checking my spam folder. Username: kashmirkracken Old email: [redacted] New email: [redacted] Additionally, as a Federal Firearms License (FFL) dealer, I am interested in selling guns but am having trouble figuring out how to provide the required information from my phone. Thank you, Debra J.

I posted 8 guns for a 7-day auction, but when I renewed the listing, it showed 13 guns. I tried to get help with no response. I reiterated that I only had 8 guns listed, yet Gun Broker showed 13, fearing I would be charged for more. I requested all auctions be stopped and canceled immediately around October 20th. However, I received a statement for $[redacted].86 now, with 15 items listed, which I find incorrect as the agreed upon listing was only for the 7-day auction period. I urge a detailed review of this statement and a revised invoice. The statement is dated 11/20/19, and my account number is [redacted]. The address on the statement ([redacted] Southern Hills Blvd, Hamilton, Ohio, [redacted]) is outdated; I have not resided there for 4 years. I always used my current address for the listings. I couldn't find an invoice number, but would gladly provide it if available. Kindly review and update accordingly.

I purchased a gun from Marquel Watts, and unfortunately, I am experiencing some issues. I paid via PayPal per his request two days ago. Marquel has been unresponsive, only replying when prompted about the payment. When inquiring about shipping, he questioned if I had selected an FFL for transfer. After confirming that I had, and having my FFL provider send a copy to GunBroker, I reassured Marquel that everything was in order on my end. I kindly requested he notify me when the item is shipped. He finally responded, mentioning it would take a day or two, which I find unacceptable given that payment has already been made. It appears there may be some delay in shipping my purchase, leaving me concerned. I am left feeling uneasy about this transaction and worry that I may be dealing with a scammer. Any advice or assistance would be greatly appreciated. Thank you. Brett J.

I am experiencing issues replying to inquiries about listing #[redacted]77. Attempting to respond to emails through GunBroker results in a not delivered message from Daemon Mailer. Unfortunately, I am unable to edit the listing due to existing bids. Any assistance would be greatly appreciated. Additional information about the item: The barrel is made by Remington, the trigger breaks at 1/2 lb (brand unknown), I have fired [redacted] rounds through it, but I am unsure about the original owner's usage. The NF Scope included is 5.5x22x56 power.

I successfully bid on item [redacted]61 on 1-5-20 at 11:30 pm. Following the seller's guidelines, I phoned on Saturday to confirm my identity as a new bidder. They acknowledged my call and confirmed the availability of the item stating the auction would end the next day. The instructions indicated that within 36 hours after the auction's end, I would receive an email with payment options and FFL instructions. Despite the time frame passing, I have not received any instructions. I have attempted to contact them via email and phone calls to the store with no response. The seller is Wades East Side Guns. I understand delays but I am trying to stay proactive. Any assistance would be appreciated. Thank you, M.

I was trying to purchase item number [redacted]08 from Cvillefencer, a Legion trigger with free shipping. Despite being listed at $[redacted] with Visa and MasterCard payment options, when I tried to buy it, I was charged $7 for shipping and couldn't input my credit card details. The seller, James F., asked me to contact him, then suggested payment through Venmo or sharing my credit card details over the phone. I cited GunBroker.com's fraud prevention policies and insisted on staying within the platform's guidelines to safeguard against fraud. I even offered to cover his listing fees. As a new gun shop co-owner in Rhode Island, I aim to follow all rules and conduct transactions securely on GunBroker. I hope to maintain a positive customer relationship. Feel free to reach out for further inquiries. Thank you, Edward C.

I was charged a seller's fee for a sale that was never completed, referencing listing number [redacted] [redacted] [redacted]. Despite sending 18 emails to GunBroker's customer service, I have only received automated responses promising further investigation and contact, which never occurred. My registered letter was returned unopened, and I have been unable to find a phone number to reach them. I am requesting that my account be credited for the $98 seller's fee. Thank you, Ron Schappaugh

The seller Firearmsvet canceled my order, even though I paid for it on January 6th. They claimed they didn't have the FFL information, but then provided conflicting information via email on January 15th and 16th. Today, January 17th, [redacted], they informed me they were canceling the order due to lack of response from my end. Despite trying to contact them through numerous phone numbers and labels provided, I have been unable to reach them since January 15th. The FFL suggested I reach out to you for assistance. This experience is unusual for me as I have been a member of GunBroker for 15 years without any issues. Thank you, Debbie Travis-Moore.

Hello, I posted my item a week ago, but unfortunately, there have been no bids so far. I learned about the option to set a reserve price to my listing, which incurs a 2% fee up to a maximum of $[redacted], only if the item sells. However, when I added the reserve price, I was immediately charged $[redacted], which was not what I expected. I promptly removed the reserve option within two minutes, but I am still being shown as owing $[redacted]. I am in a difficult situation, as I am selling these items to cover medical expenses due to a recent brain tumor diagnosis for the second time. I reached out for support over 12 days ago but have not received a response. My item number is # [redacted]62. Any assistance would be greatly appreciated. Thank you, Sean.

I won an auction on Monday for item # [redacted]96 with order number [redacted]. The item is Western Super X 30-06 Brass in Box, [redacted] Count - 5 Boxes. I have tried to contact the seller multiple times by email and phone, even leaving voicemails, but have not received any response. Since the seller only accepts Paypal and has not provided an invoice, I kindly request that this order be canceled immediately due to the seller's lack of response. They are new with only one feedback, and I need to move on from this transaction. Thank you in advance for your assistance.

My GunBroker account was compromised, leading to an unauthorized bid on item #[redacted]50, a Smith & Wesson .[redacted] Magnum. I have been in communication with the seller, Zodiac Pawn Shop, at [redacted], requesting to cancel the bid. Unfortunately, they clarified that their seller account lacks the capability to cancel bids. Despite contacting GunBroker support via email, they stated I do not have the authority to cancel bids. With the auction ending in 3 hours, I urgently need assistance in canceling the bid. - Garrett Wisnieski

I am Eric Denemark, a Vietnam era army veteran and gun collector. I have made several purchases through GunBroker.com, but due to memory loss, I can't recall my login information. I am reaching out for assistance in recovering or resetting my account details. Here is my information: Eric G. Denemark, [redacted] Foxchase Drive, Ripley, West Virginia [redacted], phone: [redacted], email: [redacted], DOB: 02/03/[redacted].

I urgently need assistance! I previously reported that my account was compromised, yet someone unauthorized was able to make bids, leading to my account being put on hold. Now that I've found an item I want, I am unable to proceed with the purchase. The system indicates there are email problems, requesting me to state the issue, but the email is blocked, making it impossible to communicate the problem. I'm frustrated by this situation and the negative reputation stemming from it, especially after I informed your team about the issue. I offered to cover the costs of the items mistakenly bid on, but my offer was not accepted. I am unsure how to resolve this issue. It seems unnecessarily complicated. I am extremely disappointed with this website and considering leaving.

I recently purchased item [redacted]84 and sent a note to the seller, bbq05, requesting the address to send payment. When they called me, they were rude, yelled at me, and refused to provide the address over the phone. Despite explaining that I needed the address to send payment and even offering a money order, they continued to be disrespectful. As a 66-year-old individual who runs a pawn shop, I have never experienced such treatment from a seller before. I am disappointed with this interaction and would like to retract my offer. I value my relationship with Gun Broker but do not wish to purchase from this seller again. If needed, I am willing to proceed with the payment, but I hope for a resolution. Thank you.

I made a purchase yesterday with my credit card for item #[redacted], a North American Arms mini revolver and belt buckle from [redacted] totaling $[redacted].43. I have not received any response via email or phone from Mr. L. Her. There may be an issue as your website displays two email addresses, the one provided and [redacted] I have sent my FFL choice via email as requested, but the website still shows "waiting for FFL." Mr. Her has not acknowledged receiving the FFL despite my repeated attempts through both email addresses and phone calls. I find this situation very frustrating. I have discovered mixed reviews online, and I am concerned that I may not receive the purchased firearm or a refund. I am requesting either the firearm delivery or a refund as this was a credit card transaction. Thank you, B. Hutton (WildWillie04)

I recently updated my Visa Card on File but made an error in entering the Debit/Credit Card number; only the last 4 digits are correct. I am struggling to resolve this issue as I have not received any response. I have been a loyal GOLD MEMBER for over 10 years without any previous problems. I need assistance accessing my account after mistakenly trying to pay with an old card for selling items. I have requested an email guide to rectify my mistake. Despite having a positive A+51 rating and following all rules, my account remains under review for the last 8 days. I would appreciate any help in adding the new card correctly. Thank you for your support. Wayne E. (stratos9)

On July 20, [redacted], I bought a gun with item number #[redacted]95 but received a different one from the seller. Despite the seller claiming it was an honest mistake, they asked me to send the incorrect gun to another buyer's ffl in Fort Myers, FL, and then they would arrange for my original gun to be sent to my ffl in Kentucky. There have been delays and frustrations as the seller reported the gun with a tracking number stuck at a distribution center in Ybor City, Florida for a week with minimal insurance. Despite requesting a refund multiple times, the seller has not responded. This experience as a first-time user on gunbroker.com has been terrible, leaving me feeling scammed by the seller referred to as "fpreed1". I seek assistance in resolving this situation and suggest banning this seller from gunbroker.com based on my interaction and feedback from my ffl about previous dishonest dealings with "fpreed1".

Hello, I've been struggling for weeks to access my old account "badboy40" where I had an A+ rating. After changing my password as advised, I couldn't log back in, resulting in a loss of $[redacted] in purchases. Gun Brokers has been unable to resolve the issue despite my attempts. It has been frustrating not being able to bid or access my account for two weeks. I urge for better assistance from the tech department to resolve this promptly. Thank you. - Ray R. Jr.