GunBroker.com Customer Service Issues

I recently purchased two Savage Mod. 99 rifles on GunBroker. I paid by bank check for one, which was cashed. However, after trying to arrange shipping with the supposed seller, my local FFL licensed gunsmith discovered the address given was for an insurance company that did not know the seller. GunBroker is currently reviewing the situation. The seller, James S. Dibetta of West Virginia, informed me he sold the gun to someone else but wants to hold onto my payment for some unknown reason, mentioning "due-diligence." The other rifle was paid for by credit card, but the seller, Collectors Firearms of Houston, claims they have no record of the transaction. I may need to pursue legal action if this issue is not resolved promptly.

I, Nicholas Hine Sr., participated in a shotgun auction on 2-5-21/2-6-21 on Gunbroker for a Tristar Viper Max auto loader from Zacchhe’s Gun Smithing in New York. The new black synthetic 12 gauge was supposed to be shipped to Sensibily Armed in Reading, PA by 2-8-21. However, as of 2-17-21, the gun has not arrived despite numerous attempts to contact the seller. I have reached out to Gunbroker for assistance but received unhelpful responses. Their customer service phone number has been of no use as the mailbox is full and there are no call backs. I can be reached at [redacted] for assistance. If the issue persists, I may need to involve the authorities.

Hello, I am encountering a problem with a seller. I have been attempting to purchase Item #:[redacted]61 from seller savminter. He is yet to send an invoice, and when I requested one, he instructed me to request an invoice through PayPal. Given his poor English skills, I am beginning to suspect this might be a scam. I would appreciate assistance either in paying for the item or canceling the order. Our conversation went as follows: Me: Hello, I am interested in paying for this item. Please let me know how to proceed. Thank you. savminter: Hello, place an order and I will send you a PayPal invoice for payment. Me: Hello, I am not comfortable sending a PayPal request. Could you please send an invoice through Gun Broker so I can make the payment promptly? If not possible, please cancel the order.

Eben M. February 20, [redacted] at 6:12:07 PM CST "Eric, please refrain from sending money. I have to refund it each time you do. You are claiming I am charging your card, which is not the case. I am unable to refund your order at this moment. I will reach out to PayPal to facilitate your refund. The funds are being held due to your claim against me. Kindly avoid using PayPal if you are unfamiliar with it. I will process your refund once PayPal completes the transaction. Please, do not send any more money." This message was received from PayPal after Eric contacted them regarding a transaction for ammunition, which PayPal had already informed me they would not support due to its firearm-related nature.

I need help canceling Gunbroker.com live auction number [redacted]33. I need to cancel due to selling the item in a previous auction, [redacted]17, where the buyer was from California, and the item could not be sold there due to state regulations regarding the number of magazines included. The winning bidder of the second auction, [redacted]33, is a Law Enforcement officer from California who is legally allowed to purchase the item. I have tried contacting Gunbroker.com multiple times but have not received any response. I urgently need assistance with canceling auction [redacted]33. Thank you, Wade S.

Hi, I would appreciate some assistance. I submitted a help request a few days ago regarding a seller who is charging exceedingly high shipping rates, sometimes equal to or greater than the items' bid prices. After contacting the seller and learning that the high shipping fees are how they make extra money when bids are lower than expected, I was taken aback. My bid stands at $[redacted].00, and the $[redacted].00 shipping cost is far above the usual rates, bringing the total to $[redacted].00. I've reached out to the seller to retract my bids as this pricing is unreasonable compared to the standard $38.00 shipping rate for similar items on Gun Broker. I've been a loyal customer for years and have never encountered such inflated shipping costs. The auction is ending soon, and I've noticed a suspicious new bid matching mine, which seems peculiar given the situation. I suspect foul play. I am unwilling to pay the exaggerated shipping costs and may consider leaving Gun Broker due to this issue tarnishing the platform's reputation. Any assistance will be greatly appreciated. Thank you. - Richard

I recently bought a handgun on Gunbroker (Item#: [redacted]72/Order#: [redacted]0). The seller requested a money order with next-day delivery, advising not to include their name. The seller's contact info differs from the provided details on Gunbroker. Initially, the auction allowed USPS Money Order or regular payment, but the seller insisted on Paypal or Zella instead. Since I don't have a Zella account, I agreed to use Paypal for a payment record. However, the seller now demands Zella payment. I feel unsure about this situation. With restricted access at work, I can't check the seller's history or feedback. Could you provide any advice?

Hello, I bid on an item a week ago and won it. The seller immediately shut down their account. I am new to this method of buying, so initially, I thought I did something wrong. Then, the seller started emailing me directly. I noticed the emails were not through the platform, but directly to my email. On the item posting, it mentioned the account being closed with a note saying, "Do not send money through GB." This alerted me that something was off. The seller persisted with emails, and even though I responded initially, I realized it was not safe to engage. I reported the incident to GB and forwarded all the emails but have not received a response yet. I hope GB will take action against this seller for their unfair practices. I really wanted the item I bid on. The lack of communication from GB is disappointing. Initially upset, now I am patiently waiting for a resolution. GB, please respond to me.

I won item #[redacted]81, order #[redacted]3 on May 22, [redacted]. I completed the process on Gunbroker, intending to pay with a Postal Money Order. I tried contacting the seller but couldn't leave a voicemail because the box was full. I emailed the seller on Monday, May 24, [redacted], informing them of the money order. After a week passed with no response, I followed up via email. The seller replied asking for the product information, to which I responded promptly. Despite this, I never heard back. Today, June 4, [redacted], I called again, but it went to voicemail. I left a message, yet it has been nearly two weeks since I made the payment. The seller is Coltman 52, known as David Ponseigo. I seek assistance in reaching out to him to ascertain the status of the coin I purchased. Thank you, John.

My name is Robert Burns, and I have an account with your company. My account is currently locked, and I believe there may be two different email accounts associated with it: [redacted] or [redacted] My landline number is [redacted], but I am not available at this number currently. My present landline is [redacted]. Unfortunately, I do not remember my username. My business address is South Shore Enterprises, [redacted] Arrowhead Ln., Melbourne Beach, FL 32[redacted], and my main shipping address is the same. Please reach me at [redacted] or text me at [redacted], or email me at [redacted] as these are the best ways to contact me to unlock my account. You can also provide a number for me to call you back on. Thank you for your assistance. I believe this is the second or third time I am reaching out about this issue. Robert Burns

I would like to resolve the issue regarding a recent auction that was not completed due to the buyer's inability to travel. Despite informing GunBroker, my account was still charged for taxes. I kindly request an immediate credit to my account and confirmation of receipt of this message. Kindly email me at [redacted] --- Subject: Sales Tax Remittance Charge Notification Dear [redacted]m, We have processed the sales tax remittance charge on your credit card for the auction. The charge will appear on your statement as GunBroker.com. Amount: $[redacted].07 Approval Code: [redacted] Card Number: xxxxxxxxxxxx6369 Our Reference Number: 172840B4A2F0CF12783 Thank you for choosing GunBroker.com. For any billing concerns, please reach out to Customer Support. Sincerely, GunBroker.com

Gunbroker Support Needed I am reaching out because I am experiencing an issue with a recent purchase I made on 7/4/21, listed as number [redacted]12. I have tried contacting Support via email but have not received a response. The seller, Richard Crosiers Fine Firearms, located at [redacted] Back Creek Rd. Waddy, KY, requested payment in the form of a USPSMO. I sent the payment via UPS on 7/7/21, but based on UPS tracking, it appears that the package is being returned to me. I have been unable to reach a live person at UPS thus far. I received one email from Matt, not the listed seller, who mentioned being out of town. The payment instructions indicated it should be made out to Nancy Noonan, identified as Rick Crosier’s sister in an obituary. I am unsure if my payment has been received. Despite my decade-long use of GunBroker and A+ rating, the lack of support in this matter is concerning. I aim to resolve this issue promptly to maintain my trust in GunBroker and avoid future transactions with Richard Crosiers Fine Firearms. Thank you for your assistance. Larry Evans

In April, my husband utilized an intermediary to order a gun through gunbrokers.com. I sent a $[redacted].00 money order for the purchase, but the gun dealer did not receive it. It became clear that this was a scam, and we lost money to a fraudulent seller who never had a gun. Upon further investigation, it came to light that the same individual also scammed another gun dealer in Indiana. Having been assured of the company's reliability and a reimbursement guarantee for up to $[redacted].00 in case of fraud (with a $[redacted].00 deductible), I trusted the transaction. Despite attempts to reach the seller being futile and gunbrokers.com failing to respond to complaints, I eventually reached out by mail in July, receiving no reply. A recent call to them also yielded no concrete response. This experience has been distressing, and I seek a refund for the lost funds, crucially saved money intended for the gun purchase. The lack of communication and accountability from gunbrokers.com is concerning, leading me to warn others about their dubious practices. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I recently attempted to purchase item number [redacted]39, a Hawken T/C .50cal rifle from a Pasadena pawn shop. Despite encountering some difficulty getting my questions answered, I eventually decided to proceed with the purchase over the phone. However, it has been a week since the transaction, and I have not received any email confirmation or shipping details. Upon checking my credit card statement, I noticed the charge. Despite trying to follow up with two phone calls, I have been unable to reach anyone as the line goes unanswered or directs me to a fax machine. This lack of communication has been frustrating, and I am simply seeking an update on the status of my order. Thank you for your assistance. Sincerely, Paul M. Baraban DDS.

Hello, I have been using gunbroker.com for a while now. I'm having trouble listing a pistol for sale on the platform. I follow all the necessary steps, but when I try to add photos, I receive an error message stating that pistols can only be sold by an FFL dealer. I am keen to list my item for sale. Can someone please assist me with this issue? You can reach me at [redacted] or [redacted]. I appreciate any guidance on how individuals can sell a pistol on gunbroker.com. Thank you.

My account has been compromised, and the hacker listed 4 guns for sale under my name. They changed my ID from crittergitterman to crittergitters1950 and altered other profile information, including the contact email. They are now asking for payment to be sent to a different person. I have taken the step of locking my credit card, but that's all I can do from my end. All 4 buyers have reached out to me, providing me with significant information. Interestingly, the hacker failed to update the phone number associated with the account. My best contact number remains my landline at [redacted], and my email remains [redacted]

I am experiencing issues with selling on GunBroker. As a long-time verified member with a plus rating, I received an email indicating a change on my account, but I am unsure about the details. After waiting a week for a response, I was contacted by a live representative who tried to convince me to share my credit card details to connect further. I am seeking assistance with my account as I am eager to list items for sale. Despite sending numerous emails and spending the whole day on this, I have not made progress. It is frustrating to be pressured into joining something when I simply need help. My username is Remington127, and I have been patiently waiting for 7 days. I hope to resolve this quickly without any unnecessary sales pitches. Thank you for your attention to this matter. - William (Username: William419)

I purchased some ammo from the Ammo Queen 5.56 auction #[redacted]52, totaling $[redacted].24. I realized my FOID card in Illinois had expired and couldn't proceed with the transaction. The seller agreed to a $[redacted].20 refund after some negotiation, but I'm yet to receive it. They are unresponsive to calls and texts. I need assistance, please. - William K.

Last week, when I was buying several items on Gunbroker.com, I received a message stating that my account is locked and under review. The notice mentioned that I should contact support to have my account reviewed and that it could take up to 48 hours. I followed the instructions and requested a review as I am unsure about the reason behind the lock. However, it has been over 48 hours now, and I have not received any updates or information. I would appreciate it if someone could clarify the situation and unfreeze/unlock my account promptly.

I have recently been purchasing multiple firearms on Gunbroker. I use Big Daddy Guns in Gainesville, FL as my receiving FFL, and I usually send their FFL via email. Gunbroker seems to not have Big Daddy's FFL on file and keeps providing an incorrect mailing address, causing vendors to ship to the wrong location. The incorrect address belongs to the old Corporate Headquarters, while the correct one is [redacted] NW 75 St, Suite D, Gainesville, FL. The incorrect address - 69xx 22 St, G'ville - is causing a lot of issues. Could the correct address be updated or the incorrect address removed from the system?