Grubhub Customer Service Issues

Tonight, a Grubhub delivery person left our order from The Farm Grill in Southfield, MI, at our door without ringing the bell or knocking. Thankfully, our dog alerted us to the delivery around 5-5:30 pm on 2 July at [redacted] Buckingham Ave, Berkley, MI. I am concerned about Grubhub's automatic tip charge during checkout. The system tried to charge me over $7 for a tip, though I only intended to give $3. I believe tipping should be voluntary, not obligatory. The delivery person's behavior suggests they were displeased with the tip amount, which is disappointing. I felt Grubhub's approach to tipping was deceptive, and I wanted to share my experience.

Today, I ordered from Grubhub, but unfortunately, the food I received was not as described. After communicating with the restaurant directly to rectify the error by picking up the correct item, I contacted Grubhub for a refund. Despite their willingness to refund only the price of the incorrect item, I am disappointed as I had to make the trip to the restaurant. I strongly feel that for the inconvenience caused by the misleading description and the subsequent drive, the full amount should be refunded. Furthermore, there seems to be missing menu items from Hot Wok on the platform. I hope Grubhub can acknowledge their mistake and take responsibility for the inaccurate description, leading to the mix-up and inconvenience. If this matter is not resolved satisfactorily, I may have to reconsider using Grubhub in the future.

I have been attempting to contact someone via text or email for about two weeks to address an issue, but have not received any assistance. I was informed two weeks ago that my background check was clear, and all that was required was a copy of both sides of my driver's license. Despite my efforts, I have been unsuccessful in reaching anyone for help. I am eager to resolve this matter promptly so I can start working as a Dash delivery person and earn income. I have also tried to reset my password, but have not been receiving the reset emails to my inbox. I need guidance on how to properly submit a photo of my driver's license. Please assist me in resolving this issue. Thank you, Paul

I experienced a delay with my order due to my driver arriving an hour late. Even though I complained, Grubhub canceled my order, leading to the driver not delivering my food as he received the cancellation notice en route to me. Despite speaking with multiple customer service representatives, none have been able to resolve the issue, leaving me without my meal. As a regular customer who values timely deliveries and always tips generously, I am disappointed by the lack of assistance and understanding I have received. The 20% off coupon offered for a $50 order feels inadequate considering the circumstances. To avoid similar situations, Grubhub should ensure better communication between drivers, customers, and restaurants to prevent such mishaps. This experience has left me feeling let down and hungry, causing me to lose trust in a company I once relied on for my meals.

I recently had a frustrating experience with your customer service chat support. Within minutes of placing my order, I realized I had the wrong address. The chat support was unhelpful, leading to my delivery going to the incorrect address. Despite attempting to fix the issue, I received no assistance and was left feeling disappointed. While I appreciated your service in the past, I will now consider using alternatives like Doordash due to the unaddressed problems caused by your staff promising to help. Thank you.

I am writing to address a concerning incident involving one of your delivery drivers. The driver in question exhibited reckless behavior, including speeding, running stop signs, and making dangerous maneuvers. I am deeply troubled by the lack of concern shown when I reported this behavior to your customer support line. Despite being promised an email follow-up that I never received, my complaint was not taken seriously. As a parent with a young child playing in the area where the driver nearly caused accidents, I am extremely upset. I am requesting a thorough investigation into this matter and a call from a reliable individual who can address my concerns effectively. Failure to address this issue promptly may result in further action to ensure accountability.

Yesterday, I encountered issues with my 7-11 order delivery. The delivery time was initially set from 2:45 to 2:55 pm, but it was rescheduled to 4:20 to 4:30 pm. Despite being informed that the driver, Carlos, was at 7-11, my order was still significantly delayed. After several attempts to contact customer service, the delivery arrived more than 2 hours beyond the original estimated time. Today, I attempted to order from Dickey's BBQ using the $10 off code provided but discovered it was invalid, prompting me to place the order through UberEats instead. I kindly request a valid $10 off code for my inconvenience.

Last night, I downloaded the GrubHub app and ordered from TGI Friday's. My order number is #[redacted]1-[redacted]. I ordered the following: 1. Fridays Big Ribs Whiskey-glazed 2. Half Rack Of Fridays Big Ribs 3. Lemonade Jug Unfortunately, the ribs were very dry and tough, and the French fries were cold. I dine out regularly at various restaurants, and this experience was quite disappointing. The total charge of $63.82 was debited from my credit card. I kindly request a full refund to be processed back to my credit card. Thank you, Dr. Terry F.

I received a promo offer from Grubhub as a driver, it required completing 6 deliveries between 5-9pm on November 3, [redacted]. I successfully completed the deliveries but did not receive the bonus payment as promised. When contacting support, they asked for proof which is challenging since the offer only appeared as a notification on my phone. I'm not the only one affected; another driver I spoke to also saw the same offer. This isn't the first time Grubhub has failed to pay what was promised, raising concerns about their practices. I'm considering pursuing legal action against them for this issue. It makes me wonder how many others have been affected by this. I appreciate any assistance you can offer. Thank you.

To Whom It May Concern, Hello, my name is Abigail L., and I work as a Grubhub driver. I had an order tonight on 12-30-[redacted] that has left me feeling upset. A customer was very rude to me. I reached out to her via text to confirm her apartment number before delivering her order. Unfortunately, she responded angrily, threatening to complain to Grubhub, even though I was just trying to provide good service. I understand the saying "the customer is always right," so I stayed professional and polite throughout the interaction. I hope this message reaches the right person as I am worried about the impact this incident might have on my only source of income. Thank you.

I am a first-time GrubHub user. I placed an order for breakfast for my father and myself from Dunkin' Donuts on St. Joe Rd. in New Albany, IN. Unfortunately, the order arrived 25 minutes late. The delivery driver was not "Dee," but her son, whose name I did not get. The coffee was spilled, resulting in a not full cup, and despite the driver informing the restaurant and requesting a replacement, he was allegedly ignored. Additionally, the half dozen donuts I ordered for my dad were missing. Furthermore, our drinks and my sandwich were cold, not warm, but cold. I am requesting a full refund for my order placed on Jan 3, [redacted], at 9:00 am, with Order #[redacted]9-[redacted], which included a Chai Latte, Original Blend coffee, half dozen assorted donuts, and a Sweet Black Pepper Bacon sandwich.

I have been charged $10.62 per month for the past three months, but I have not been able to access my GH+ membership yet. I kindly request your accounting department to trace the payment back to the account receiving the credit and redirect it to my existing GH account. There may be two possible reasons for this issue. One, the payment credit might be going to an additional GH account that I own. Two, the credit could be going to a different account not associated with me. I trust this issue can be resolved easily by your accounting team. I also expect a credit for the last three months. Thank you for your assistance. Leonard T. 34C Pilgrim HBR, Wallingford, Ct. [redacted]. Phone: [redacted]. Email: [redacted] P.S.: The monthly charge appears on my TIAA bank account.

I placed an order and realized the estimated time was too long. I tried to contact Grubhub to cancel but was told it wasn't possible as the food was being prepared. The delivery was delayed twice and the driver did not follow instructions. I was even told one of my pizzas wasn't available after the delay. I experienced multiple issues with the delivery.

As a loyal Grubhub customer, I wanted to share my recent experience with you. I ordered a small sausage pizza and a sandwich from Rosati's. The delivery driver notified me of a mistake with the pizza order and left to get the correct one. Upon his return, I received a large pizza with various toppings that my husband doesn't eat. It seems another customer likely got our smaller, simpler pizza. I believe it's important to address these errors to prevent inconvenience for multiple customers. Thank you, M. Wilson

My son, Jared B., is currently at Regions Medical in St. Paul, MN receiving grafts on his arms and hands. I am seeking proof of his income for Healthcare.gov. The fire in his room, caused by burning candles, destroyed his documents, and I am reaching out for assistance. I am Darla B-G., and you can contact me at [redacted] or my sister, Joy S., at a secondary number.

My son placed an order at Burger King on Walton Ave in Pontiac, MI at around 1:00 PM today. Unfortunately, the order never arrived, causing him to go hungry before work. He patiently waited as it was expected by 2:00 PM, but no delivery was made. I intended to cook for him, but that would have made him late for work. He's now at work and unable to eat. He just wishes to have the charge refunded to his account. I have the last four digits of the card ending in [redacted], the expiration date of 05/24, and the CVC code of [redacted] for any necessary verification. His name is Kristopher Knitter. I am disappointed with the service provided by your company and hope this matter can be resolved promptly. Thank you in advance for your assistance. Looking forward to your response.

On September 5th, [redacted], my MasterCard was charged $40.11 for a Grubhub Taco Bell order that I did not make. In fact, I have never used Grubhub or any food delivery services before. I have already canceled my debit card, paid $11 for expedited shipping, and informed my debit card company about the unauthorized charge. I tried reaching out to customer service through their live chat and phone number listed on the website, but was unsuccessful. I am currently waiting for a response from my debit card company.

I would like to cancel my Grubhub+ membership. I have attempted multiple times to reset my password but have not received the password reset email after clicking the link. I did not intentionally sign up for this membership, and I believe it may have been a mistake while using Amazon. I noticed a charge of $9.99 on my debit card that was processed on September 17, [redacted], and I am unaware of how you obtained my information for billing. I have contacted my bank regarding this issue and will pursue fraud charges against Grubhub if this matter is not resolved promptly. Please ensure my membership is canceled, and remove my details from your billing system. Kindly contact me to confirm my removal from your membership.

Dear Integration Team, I am reaching out to discuss a potential partnership with GrubHub for our company, GRUBTECH, which provides a comprehensive operating system for restaurants and cloud kitchens. Our solution includes tools like omnichannel Point of Sale, integration with food aggregators, and interactive kitchen display systems to streamline daily operations. We would like to understand the steps needed to access your API specifications and begin setting up a staging environment for integration. We are eager to have an initial discussion and move this partnership forward. Would you kindly direct us to the appropriate department or integration team? Thank you. Regards, Sony P. API Integration Manager [redacted]

To Grub Hub, I want to inform you that I canceled my membership tonight. I ordered dinner for my children, and the delivery was missing SIX items. I contacted customer service and was refunded for the missing items. I then placed a new order for the missing items, but this order also arrived with TWO MORE MISSING ITEMS. Once again, I contacted customer service, and they refunded me for the missing items. I requested additional compensation due to two consecutive incorrect orders, but it was denied by the chat support team leader. I believe that due to these mistakes, a refund for the entire meal would have been appropriate to acknowledge the poor service and retain customers. I am disappointed by the errors in both orders and will not be using your services in the future.