Grubhub Customer Service Issues

After placing my order, I received two upsetting calls. Initially, the driver informed me about a 10-minute delay, followed by the owner calling 20 minutes later. Despite providing the correct address of my hotel, they had trouble finding it, although they were very close. The owner even offered to walk the order to me if needed and agreed not to charge for the inconvenience. Ultimately, the driver arrived on the lower floor of the building instead of the lobby as planned, later refusing to come up and prompting me to meet him by his car. Unfortunately, my food arrived an hour late and cold. During my conversation with GrubHub customer service representatives, Lisa F. and Akisha, I was promised follow-up and a voucher but felt entitled to a refund based on the owner's assurances. Despite the conflicting information between the representatives, I was left to resolve the issue with the restaurant and driver, leading to frustration. I have transcripts of both chats for reference.

I encountered issues with multiple employees making false promises to resolve errors and save money instead of issuing refunds. I faced difficulties confirming a coupon, got disconnected during chats, and had to navigate through various representatives for over 4 hours without a satisfactory resolution. My coupon was wrongly applied to an inedible meal, impacting my time and ability to care for my sister during a difficult time. I also experienced privacy breaches through Grubhub, adding to my frustration. The lack of accountability, challenges with using the platform, and unhelpful customer service responses have left me feeling disrespected and undervalued as a customer. As someone with schizoaffective disorder relying on food deliveries, these recurring issues have been especially distressing, leaving me hungry and disappointed. The continuous runaround and unfulfilled promises have made it difficult for me to trust in receiving a reliable meal when needed.

I placed an order with SuperMex and requested silverware, extra guacamole, and two sodas. Shortly after, I started receiving calls from Chicago, Illinois. Initially, I ignored the calls assuming they were sales calls. When I finally answered, the woman on the phone had a strong accent making it hard to communicate effectively. Despite providing clear instructions to come to the front house, she failed to do so and had trouble locating my address. This resulted in the sodas leaking all over the porch as they were not packaged securely. Unfortunately, I did not receive the extra guacamole or silverware I asked for, likely due to the delivery person's inability to follow instructions. It was a disappointing experience and it ruined my dinner. -Camille S. [redacted] Sowo@[redacted]

Order [redacted]8-[redacted] I recently received an email regarding my order's extra $2 charge for brown rice. However, I was surprised by the additional cost as I wasn't aware it was an extra charge, and only one of the two rice packs I received was brown while the other was white. Unfortunately, the email did not include an updated receipt reflecting the changes. I attempted to contact customer support through chat four times, but faced long wait times and the agents were unable to provide me with the correct updated receipt. I also tried calling but encountered similarly long wait times, which I couldn't accommodate due to work commitments. While the receipt issue was a minor inconvenience, the lack of adequate customer support is frustrating. Given the fierce competition in the restaurant delivery industry, it's perplexing that resolving simple issues like this is proving to be so challenging. It appears that other services like Amazon Restaurants, Uber Eats, PostMates, and Door Dash provide more accessible customer support options.

I'm encountering difficulties trying to become a driver. I applied for the position and believed I completed all the necessary steps, but I have not received any updates. After numerous attempts, I managed to reach customer support tonight. They informed me that my application is paused because they had sent me an email requiring a response, which I did not receive or may have accidentally deleted from my spam folder. I have been advised to contact delivery [redacted], but upon doing so, the system indicates that I already have an active application. I am reaching out in hopes that someone can resend the email to me or assist in resetting my application. I am eager to join as a driver and would greatly appreciate any help or guidance you can provide. Thank you for your attention to this matter.

On September 20th, I placed an order with Burgerim for over $30. Unfortunately, all four burgers were severely burnt at the bottom, making them inedible. The fries and onion rings were old and soggy, plus the soda tasted off. After contacting Grubhub, they attempted to get a refund from Burgerim but couldn't reach a manager. I waited for a response but heard nothing until the 26th. I contacted Grubhub again and was offered a $10 promo code for my next order. Despite this, my recent order from Taco Bell was missing a Triple Crunchwrap box. Although I got a refund, I felt frustrated that I had to pay more than half for food I didn't eat. The lack of accountability from Grubhub is disappointing compared to other delivery services like Uber Eats, Postmates, and DoorDash. I hope to get some answers soon regarding the poor service I've experienced.

On September 20th, I placed an order with Burgerim for more than $30. My girlfriend and I both ordered duos, but when the food arrived, all four burgers were burnt to the point of being inedible. The fries and onion rings were old and soggy, and the soda tasted off. I contacted Grubhub's employees, who promised to follow up with Burgerim for a refund but failed to get back to me within 24 hours as promised. I reached out on the app's chat and was offered a $10 promo code for my next order. Despite using the promo code for a Taco Bell order, my food arrived missing an item. After contacting customer service again, they only refunded me $14.01, leaving me to pay for food I couldn't eat. I feel frustrated by the lack of follow-through and quality control from Grubhub and question why I should bear the financial burden for their service and delivery fees. Other delivery platforms like Uber Eats, Postmates, and DoorDash handle these situations better. I need better communication and resolution from Grubhub.

Dear Community, I have a suggestion for Grub Hub as a member of the food and beverage industry. Uber Eats can be challenging for servers tasked with managing numerous orders during busy times. This often diverts our attention from providing quality service to customers who seek an enjoyable dining experience, including those who appreciate and tip for our service. Servers and bartenders typically rely on tips, considering they do not earn minimum wage. In addition to handling orders, we also prepare various items like soups, salads, and drinks simultaneously, across many restaurants. Unfortunately, dealing with online order issues can lead to unpleasant encounters with customers and delivery drivers, impacting our ability to provide exceptional service. I believe it would be reasonable to add a gratuity for the staff managing these orders at restaurants, ensuring fair compensation for our efforts. If needed, I am willing to initiate a petition within the industry to advocate for this change. All we seek is recognition and compensation for the extra responsibilities we manage. Best regards, J.R.

A few months back, my initial order got cancelled because the restaurant was incorrectly marked as permanently closed. I used a promo code, either GHAPP12 or GRUBHUBAPP15, for a $10 or $15 discount on the first order. After the cancellation, I was told I could use the code again in a few days, but when I tried last month, it showed an error. This seems like a rare situation for GrubHub, but it has been frustrating for me. I am hoping to either have the code usable again or get credited for the discount amount. Thank you.

I ordered delivery from Sushi Mon in Chicago at 6:30. I got an order confirmation, but it hasn't arrived yet, even though it's past 8pm. The order was supposed to be delivered within 30-40 minutes. I used the GrubHub/Yelp app, and while I got an email confirmation, the order didn't show up on the app's dashboard. I've called the restaurant multiple times, and they said it's on the way. I've also tried to contact GrubHub through phone and chat, with long wait times. Could you please help resolve this? I'm requesting a full refund for tonight's meal.

I recently responded to an email from Grubhub that did not go through. I placed an order on Valentine's Day with the order number [redacted]1-[redacted]. Unfortunately, the delivery was significantly delayed and arrived at my address long after leaving the restaurant, resulting in cold and stale food. Despite contacting the restaurant before the driver picked up the order, there was still a delay in delivery. This experience was quite disappointing, especially considering it was a holiday. I hope for a full refund, including the tip, as the service provided did not meet expectations. It was frustrating to learn that tips cannot be adjusted based on the actual performance of the delivery. This incident has left a negative impression of my experience with Grubhub on that night.

I am new to using Grubhub. Recently, while at the James Cancer Center in Columbus, Ohio, we relied on their services to order dinner. However, the customer service provided by the drivers has been extremely disappointing. Last week, we had a driver forget part of our order, and when contacted, he refused to correct the mistake. Additionally, the driver consistently parked in the wrong location, making it inconvenient for us to collect our food. Despite clear directions, they were unhelpful and dismissive. This experience has been frustrating, and I hope Grubhub can improve the quality of their drivers and their customer service etiquette.

On March 28, [redacted], around 11:30 a.m., I placed an order at Chicken-N-Friends, specifying "Drink with no ice." When my order arrived at about 12:50 p.m., the drink had plenty of ice despite my request. Although I mentioned to the driver about the error, he checked his phone, where the drink specifications did not show "no ice." Without my receipt to confirm, I reluctantly accepted the order. Later, I checked my receipt and saw "No ice please!" in the special instructions. Around 1:10 p.m., I reached out to customer service and narrated the situation. I was informed that drivers don't view special instructions, which seems problematic as it can lead to incorrect orders. Despite efforts to contact Chicken-N-Friends, there was no resolution offered. I desired the correct order, not a refund. I suggested sending a driver to the store to rectify the mistake, but I was discouraged from doing so myself. Being told to handle the issue on my own was unsatisfactory because of a system error. The representative made another call after I hung up but the issue remained unresolved. I seek urgent improvements to this process before reconsidering using your service. Thank you for addressing this promptly.

I ordered a salad almost two months ago from Eat24/Grubhub. My order number is #[redacted]17-[redacted]. Unfortunately, I discovered a rock in my salad which caused me to break a piece of my tooth. I have tried reaching out through chat about 20 times providing documentation and screenshots, but I have not received a call back or resolution. I have also spent hours on the phone with supervisors, only to get accidentally hung up on with no call back. Despite sending multiple emails with documentation, they have mentioned that my situation was escalated to the proper department, but I still haven't heard from anyone. I was given a number to call, but it hangs up on me automatically and seems to be out of service.

I made a purchase on Grubhub on May 2, [redacted], and received a $15.00 coupon to use. However, I couldn't find where to apply the discount during checkout. After contacting Grubhub, they assured me the discount would be applied within 3 business days. Following up on May 7, [redacted], I was informed it might take up to 5-7 business days. Today, on May 9, [redacted], I called again, but encountered difficulty understanding the Customer Service Representative. After requesting a Manager, I was placed on hold for nearly 30 minutes. The delay in receiving my refund has left me feeling frustrated.

Order Date: 05/14/[redacted] Restaurant: Maharaj Bhog I had a negative experience with the delivery person, Belliappa B. He came into my office and caused a scene by shouting that I didn't answer his call, even though I never received one. He continued to shout despite my attempts to explain. This behavior is unacceptable, especially in a professional setting. I received a message from him after the food was delivered, indicating a possible network issue. It's concerning that he demanded my office suite number. While understandable for security reasons, I prefer to collect deliveries at the entrance for convenience. His unauthorized entry into a restricted area is not appropriate. If I cannot be reached, I would expect the delivery person to handle the situation calmly and professionally. This incident needs to be addressed promptly, and I expect appropriate action to be taken.

I recently started as a GrubHub delivery driver and I'm currently in the Onboarding Session. Unfortunately, my password isn't working to log into the app. I always use the same password for this email, so I'm unsure why it's not working. I've attempted to reset the password multiple times, but I'm not receiving the password reset link via email. I need to complete the Onboarding Session promptly to begin working tomorrow. The challenge of waiting for emails and being unable to communicate with anyone is frustrating. I'm eager to get started with this job, and I'm hoping for a quick resolution. Please send the password reset link to [redacted] or get in touch with me at [redacted]. I appreciate your assistance. Thank you.~ David C. | 8 June [redacted], South Daytona, Florida

I recently started the GrubHub delivery driver job and I’m currently going through the Onboarding Session. Unfortunately, my usual password is not working to log into the app, even though it’s the same one I use for my email. I haven’t been able to reach anybody, and the password reset link isn’t getting sent to my email no matter how many times I request it. Everything seems to be set up correctly, so this issue is really confusing me. I’m eager to complete the Onboarding Session to start working tomorrow, but I’m feeling frustrated with the process. I’m hoping to resolve this quickly so I can begin. Kindly send a password reset link to [redacted] or reach out to me at [redacted]. My name is David Combs, and I am located in South Daytona, Florida. Thank you for your prompt attention, I appreciate it. ~ David Combs | 8 June [redacted], South Daytona, Florida

My food never arrived after waiting for an hour and 50 minutes. The estimated delivery time was updated to an hour and 20 minutes, which was frustrating. I waited an extra 20 minutes before reaching out to Grubhub for a refund. The restaurant is just 7 miles away from my location. I have concerns. What happened to my order? Was it consumed by the driver or discarded because of difficulties finding my address? The thought of the food being wasted is disheartening. This experience has put me off using GRUBHUB again. I have had better luck with DoorDash for timely deliveries. I am looking to get in touch with a representative and find out who to contact if the refund process goes wrong. - B. Brock

Lately, I've been encountering issues with delivery services in San Mateo County, California. While I've had positive experiences before with good food and prompt delivery, the recent problems are becoming frustrating. The delivery drivers who may not speak English seem to struggle finding the correct address, particularly when navigating sidewalks at the drop-off locations. Communicating instructions over the phone has proven to be problematic as well. Additionally, the dessert I ordered was missing from my delivery today.