Groupon Customer Service Issues

As senior citizens, we sometimes forget things, and I recently discovered that I have three expired coupons. Two of them expired in [redacted] with Holistic Healing, and one in [redacted] with Healthsource Chiropractic and Progressive Rehab. I unintentionally bought two more without realizing I couldn't use the previous ones. I hesitated to use the coupons before because I had to book online, which was challenging and unfamiliar to me at that time, leading me to forget about them. I attempted to use them again recently, only to realize I need to book online once more. I prefer speaking with someone directly, as I am more comfortable with that process. It's frustrating that there is no phone number on the voucher, making it difficult for me to get assistance. As seniors on a fixed income, every dollar matters, and I wish to use the newer coupons. Would appreciate any guidance on what I can do in this situation given my limitations with technology.

Hello, my name is Karen Y. I bought a Groupon on 4/30/21 for an exotic driving experience for my boyfriend's birthday. Due to COVID-19, we couldn't schedule an appointment. When I tried to book the experience, the Groupon showed it was used on 3/3/22, but I did not use it. I'm concerned about how this happened and if identification is required to use the Groupon. The deal was with West Coast Exotics Group for a 5-Lap Driving Experience in a sports car. Can someone please assist me in understanding what occurred and if proof of identity is necessary for its use? Thank you.Karen Y. [redacted]

I recently purchased brush heads for my sonic toothbrush, and unfortunately, they appear to be defective. After comparing them in a video to my existing brush head, it's clear that the new one doesn't move at all while in use, just hums. This does not seem right as my original brush head clearly oscillates. Even my hygienist is in agreement that something is amiss with the new brush heads. I have tried discussing this with the company, but they insist it's normal. I am looking to receive a refund for these ineffective brush heads.

I have a concern regarding a Groupon gift I received that expires today, 3/22/22. I have been unable to reach the service provider by phone or in person at their fitness location. The establishment appeared to be understaffed, with a note stating there was no one at the desk. The Groupon implies no appointment is needed but mentions a consultation as a requirement. This poses a problem when there is no staff present for clarification. I believe a refund to the credit card of the individual who gifted me this service is necessary. I am disappointed by this experience and seek a resolution promptly. If possible, kindly reply here or reach out to me at [redacted] or [redacted] Thank you for addressing this matter.

This afternoon, I had three appointments scheduled via Groupon. Initially, I had a lash appointment at 9 a.m., but the lash technician arrived at 9:30 a.m. instead. Despite her website indicating the appointment would take one hour, it lasted two hours and 15 minutes. Consequently, I missed my waxing sugaring appointment and was charged a cancellation fee by the sugaring company. Moreover, Groupon shows my coupon as redeemed, but due to the lash technician's delay, I did not receive the waxing. During the lash appointment, although I notified her that I needed to leave by 11 a.m., she continued working and ended up placing some lashes unevenly. I have evidence of my appointment confirmation, texts showing her lateness, and the wrongful redemption of my sugaring. I am frustrated by this experience and would appreciate a call to address these issues.

I purchased a Haute Edition Women's Tunic Long Length Full Zip Hooded Sweatshirt Hoodie in pink 1x from Groupon, but I am dissatisfied with the quality and size. Despite the free return policy within 30 days, I am struggling to find the item in my account for return. The purchase was made on 2/22/[redacted] according to my bank statement. Can anyone guide me on how to obtain a pre-paid return label as it is not showing in my account's purchase history? I need assistance with the return process. Thank you for your help. Initials: G.H. Windsor, VT

I bought a Groupon for a personal service on Sep 27, [redacted]. Despite multiple attempts to schedule, I faced phone unresponsiveness and an inaccessible voicemail. Looking to book online also failed. Health issues delayed my use, so in mid-March, before the 03/26/[redacted] expiration, I tried to redeem it only to find it marked redeemed on Jan 14 while I was hospitalized! After reaching out four times, all I got was a reply stating the merchant redeemed it nearing expiration and advised me to schedule. This is unacceptable! Is this even legal? Why does Groupon allow this? I am highly upset! I've requested a refund due to this unethical behavior but have yet to receive a response. Thank you.

I bought a package of six laser hair removal treatments from Desert Aesthetics in April [redacted]. Initially, I had no trouble scheduling appointments for May, but later they were canceled due to lack of certified staff. After many rescheduling attempts, I finally started treatment in September, but faced machine issues leading to more delays. Treatments in October and late September went smoothly with no problems. However, in December and early March, more cancellations occurred due to machine and staffing problems. Desert Aesthetics informed me that they couldn't offer a refund as the purchase was made through Groupon. I am seeking guidance on obtaining a refund for the unfinished treatments due to continuous issues on their end. My order number is 1[redacted]19-[redacted], purchased on 4/1/21 for a total of $[redacted]. Sincerely, Miriam

I have been attempting to reach out to Groupon for assistance regarding a purchase I made on 2/23/22. I have not received a voucher or email for the purchase, but my credit card was charged $[redacted].00. The communication with the agents has been frustrating as they seem unaware of how to resolve my issue, leading to repetitive explanations with each new agent. Please promptly respond and refund my account to resolve this matter. Email: [redacted] / [redacted] Charge on PayPal: $[redacted].00 ID: [redacted] Transaction #: [redacted] I am eager to receive a response with a resolution. Nellie

I purchased a house cleaning service package from Cozy Maids for two people for three hours. However, the service provided was not as expected. Instead of two people for three hours, they sent one person for six hours, which was not what I paid for. I had an appointment scheduled for yesterday at 11:00AM, which got canceled, and today at 2:00PM, but no one showed up. Despite my attempts to contact them, I only received automated replies. This has caused a major issue for me, especially because I have guests coming tomorrow. Due to my age and health concerns, I'm now trying to manage cleaning on my own. I am incredibly upset about this situation and would appreciate if another company could assist me with cleaning tomorrow. I am considering discontinuing services with Cozy Maids due to this experience.

I purchased art canvas via Groupon on February 20, [redacted], for my mother's house. We intended to use photos from our Ireland trip to decorate the dining and living room. The item number is [redacted], and the price was $68.00. After contacting Canvasonsale regarding the blurry artwork, I followed their instructions to destroy the piece, take a photo, and dispose of it. Upon doing so and providing the necessary proof, my order linked to voucher code FRCMBHN42ZG was cancelled. I received an email confirming the cancellation and instructing me to contact Groupon to request a refund of $68.00 to my credit card.

Hello, I am reaching out after a frustrating and stressful experience today at Event Cinemas Castle Hill with my family. We arrived to redeem expiring vouchers for a 6:30 show, but with no one at the counter, we had to book online, where unfortunately none of the vouchers worked. I encountered error messages as I tried to book. My children grew upset as we were delayed for the movie. I ended up purchasing two more vouchers, but due to the time wasted on the previous failed attempts, we missed the next show and returned home empty-handed. I contacted [redacted] as advised by an agent, but received an automated response stating it was not the correct email for my complaint. Despite chatting with around 10 agents, no resolution has been provided. I intend to escalate this issue to fair trading for compensation for the inconvenience caused. My reference number is [redacted]4.

I have two Groupons, [redacted] and [redacted], for K&F Custom Car Detail in Greensboro, NC, valued at $55. Despite it being past 3 days from the purchase, I am requesting a refund for both certificates. I have used their services before but encountered an issue this time. When my car was at their place on Saturday, 4-2-22, after 2 hours, they called me to claim the car was dirty and asked for an additional $50 to clean it. The only part they pointed out as dirty was the floor mats. I feel this might have been a bait-and-switch situation. They mentioned pet hair was the problem, but my grand dog, who rarely rides in the car, is non-shedding and has hair similar to the leather's color. Despite the exterior being cleaned a week earlier, they said I wasn't eligible for the Groupon service. It seemed to be a subjective decision by the manager, likely due to being overbooked. I am dissatisfied and want a refund to my card, not in Groupon Bucks. I will not use their services again and plan to leave a negative review. Thank you.

During our recent trip to Seattle, my wife and I used a Groupon to purchase tickets for the Space Needle and Chihuly Garden and Glass. Unfortunately, we were charged twice and received two sets of tickets. We only used one set and have been charged twice on my credit card. I noticed this as soon as we got back from our trip, and I am now trying to get a refund back to my card. The website states that a refund to the card is no longer an option and it has not been a week yet. We would greatly appreciate a refund to the card as we are on a strict budget to clear our debts, and having an extra $[redacted] in Groupon credit is not helpful. Please advise if there is any way to get the refund back on the card, or if I need to contact someone by phone to resolve this. Thank you.

I recently purchased a double bed from your company via Groupon. Unfortunately, only two boxes arrived containing the headboard and sides of the bed frame without the front piece. Without the front frame, I am unable to assemble the bed properly. This situation has left me frustrated as I have already disposed of my old bed and now have no place to sleep. I urgently require the missing front frame to resolve this issue promptly. Additionally, I have also ordered a double eco comfort mattress that has yet to be delivered, and I have not received any updates despite reaching out via email. Your attention to this matter would be greatly appreciated. Thank you. Address: 27 Leadbetter Court, Melville Road, NW10 8BS Contact Number: [redacted]4 Tracking Number: ZDBEGD042888 Order Numbers: #[redacted]01 & #[redacted]03

I purchased a massage from Cara Fightmaster on 4/3/22 to help with my rheumatoid arthritis. Initially, I intended to buy just one massage but accidentally ended up with a package of three. Despite requesting a refund for the package, only the one massage was canceled, leaving me with a Groupon voucher for three sessions. After several unsuccessful attempts to schedule appointments due to no responses to my calls or messages, I decided to seek a refund instead. Unfortunately, they offered a credit of around $80 to my account instead of a refund. I am disappointed with Groupon's customer service and feeling frustrated about not being able to get a refund. I prefer a refund over a credit to my account. Sincerely, William Rayson.

Hello, I received an email confirming my order; however, I couldn't find the voucher code. When I checked the flower company online, I found the prices to be too high. The cheapest option was £29.99, just 1p short of £30. Since the voucher only covers up to £20, the additional amount I need to pay will increase from £4 to £14. It seems the actual cost wasn't clear when I bought the voucher, which I can't find now. Can you guide me on how to get a refund for this purchase? Thanks, CT --- Subject: Purchase Confirmed: Thank you for your purchase! Your Groupon order was successful. To access your Groupon code, follow the instructions provided. Visit "My Groupons" to find your voucher and view the code under "Groupon Code" for redemption. Use the code when making a purchase on the merchant's website, ensuring a seamless checkout process. If needed, contact [redacted] for assistance with your flower delivery. Enjoy your purchase! Best regards, Groupon

I purchased a Groupon for a dive certification class in my area for $[redacted]. However, upon trying to redeem it, I was informed by the merchant that it could not be accepted, and I had to pay the full price for certification. The owner advised me to seek a refund from Groupon. Since I needed the certification urgently for an upcoming trip, I paid the full price and completed the classes. Now, while trying to get a refund, Groupon offered me Groupon Bucks instead of returning the money to my card. Despite my request for a credit card refund, Groupon is unresponsive. How can I resolve this situation and speak to a real person about my refund issue?

I bought an oil change deal on Groupon in Knoxville, Tennessee, for a trip to Atlanta, Georgia. The shop owner said they couldn't fit me in until Monday after purchasing. Since I'll be away on business, he helped me with a refund through Groupon. I received an email today confirming Groupon processed the refund, but it could take up to 5 days for my bank to release the funds. I'm currently traveling, so funds are tight, and I didn't plan for double oil change expenses. I contacted my bank to expedite the process, but they require a merchant ID. Groupon's chat support couldn't provide the ID, and I need to speak to a person to resolve this with my bank promptly.

Hello, I require assistance with the following order - Order # [redacted] purchased on March 24, [redacted]. I am seeking to communicate with someone regarding this issue as the boots I received do not match their description. The quality seems poor, as if they were hastily put together. I am requesting a refund or an exchange as the quickest resolution. I am eager to discuss this matter briefly. Thank you. As mentioned above, I am requesting a full refund in Groupon Bucks or an exchange for another item. I appreciate your prompt response to this matter. Thank you sincerely.