Green Dot Customer Service Issues

I am frustrated with the Green Dot card process. It's unbelievable that I can't reach a live person. I am trying to resolve an issue with my card, but every time I call, I get an invalid entry message. I reloaded the card at a CVS store in Indianapolis and have the receipt. Due to being in jail for 90 days, I authorized my sister to access the funds on my card, but she couldn't after multiple attempts. Now that I am trying, I still can't reach a live person. The customer service number is not working correctly, and I am concerned about my account status and funds. I am extremely upset and would not recommend this card to anyone.

I bought the card in-store and requested a replacement to be sent to my current address due to difficult circumstances. Unfortunately, upon checking online, I discovered that my address was entered incorrectly. To rectify this mistake and update my address, I was asked to provide additional verification such as my driver's license and a bill in my name. Since I do not have a bill in my name currently, this has created a hurdle for me, especially since this requirement was not initially communicated. Additionally, my original card was deactivated without notice. I am seeking alternative ways to verify my identity and update my address to regain access to my funds. Dealing with customer service has been challenging as they have been unhelpful and unsympathetic towards my situation.

We recently lost our card, and it was canceled. A new card is being sent, but we are uncertain if it will receive our direct deposits. After hours of trying to get an answer, we were repeatedly hung up on and treated disrespectfully. We are baffled as to how the thief who took our card was able to change all our information and use it in a city and state we've never visited. We have been struggling to cancel the card since they changed the phone number and password. The unhelpful customer service led us to consider contacting the IRS for assistance. As a CPA, I find it unsettling that our information was altered without the correct credentials. The frustrating call with Ally led to a dead-end when we couldn't provide the correct phone number. There seems to be a significant issue with the service provided.

I've been trying to reach out about my account and the missing card that never arrived in the mail. After finally speaking to someone after two days, they were not very helpful and just mentioned that they will continue sending out cards until one arrives. I waited from February 5-15 for my first card and now I'm waiting for another card by February 21 from Employee [redacted] named Gemma. I urgently need the card as I have children to care for. Please contact me at [redacted] to resolve this issue by sending the card to the correct address or refunding my money to Jackson Hewitt with instructions to contact me.

Hello, my name is Amber Mullins, also known as user AJM4920. My birthday is on 12/29/[redacted], and the last four digits of my Social Security number are [redacted]. I recently received a Green Dot Turbo Card while filing my taxes. Initially, I had some trouble using the temporary card info, but after some effort, I managed to get it working on apps like Walmart Pay and Shell station's pay and save feature. However, today on 2/15/[redacted], I encountered issues with the card. Even though my balance was over $90, my card was declined twice for a transaction over $30 at Walmart and also declined at a Shell station. I was advised that there might be a block on my card, and I would appreciate it if someone could check on that for me.

I added $[redacted] to a new card to pay my truck bill. When the auto dealer tried to process the payment, it didn't go through but showed as processed and was quickly reversed on the card. Despite trying to contact customer service multiple times, I was put on hold before being disconnected, even after waiting over an hour. Eventually, a message instructed me to send ID documents to unblock my card, but after sending them, I received no response. When I finally spoke to a representative, they asked for a transaction receipt, which doesn't exist due to the declines. It took a long time to explain this until a supervisor agreed to escalate the issue. However, they stated the block couldn't be lifted, leaving me waiting for a call from the corporate office. I demanded to close my account and get a check but was told to wait. Now my payment is overdue, risking repossession, and I want my $[redacted] back immediately.

I am requesting the release of my deposit from a hotel back into my account. The hotel confirmed they have already released the funds, but your company is still holding it. I have been on the phone with both your company and the hotel all morning. The hotel tried to send a statement confirming the funds were released, but I was informed there is no fax number to send it to. Previously, a staff member assured me the deposit would be released, but now I am being told it may not be possible. I would appreciate guidance on what steps to take next instead of waiting 20-35 days for the refund. Please provide a fax number or email for the hotel to send the necessary documents. I urge you to promptly release the $75 deposit from Sands Regency back into my account.

After purchasing a GreenDot prepaid reloadable card at my local CVS, I encountered issues making online payments. I was asked to provide ID to verify the recent purchase, which seemed unreasonable and unheard of. Despite not being able to use the card, I was still charged $7.95, which is frustrating. I am disappointed and would like a refund. I am reachable at [redacted]. I have tried multiple times to speak to a live agent online to no avail, which is unacceptable for such a large company. I believe I should not be charged $7.95 without even completing a transaction. I insist on a refund.

I am requesting a refund of $[redacted]. I have already submitted the request and it has been two weeks. If I do not receive the check this week, I will have to proceed with legal action against the company. My health conditions, including cancer, require medication and treatment that I am unable to afford without this refund. Please process my refund promptly.

Last week, a fraudulent account was opened at your bank with the intention of stealing my tax return, which I had initiated through TurboTax but not completed. The person responsible used the account number [redacted]59 and routing number [redacted]20. This individual sought to defraud the IRS and took a significant amount of money from my tax return. I have already alerted the FBI, IRS, and my creditors about this issue. It is crucial to lock down this account immediately as it is being used to unlawfully obtain people's tax refunds. I have also taken steps to report your bank to the authorities and will be submitting a complaint to the Better Business Bureau regarding Green Dot Bank's involvement in allowing fraudulent accounts to be established for the purpose of stealing funds. Regrettably, my attempts to reach a representative by phone have been futile. Please take swift action to secure the account I have mentioned.

My name is Aldon L Stringer Jr, and I have a GreenDot prepaid card. I made a purchase through eBay and returned the item, but accidentally closed the return. I was then directed to dispute the item through the GreenDot dispute team. My dispute number is [redacted]0. I confirmed to the dispute team that I authorized the transaction, and the item was returned on February 7, [redacted]. GreenDot instructed me to lie to get a refund, which I am not comfortable with. Despite contacting eBay customer service, the issue remains unresolved. I am seeking a full refund without having to provide false information. If I do not receive a response within 24 hours, I will escalate this to the BBB and FTC. You can reach me at [redacted]. The GreenDot team has also failed to update my phone number, showing poor customer service. I urge for a resolution promptly before further actions are taken. Sincerely, Aldon L Stringer Jr.

I am experiencing an issue with someone using my card number to pay for Geico car insurance. According to Green Dot, I need to request the refund from Geico. However, Geico will not issue the refund to me since I do not have an account with them. They would refund the account holder instead of reimbursing my Green Dot card account. As a result, I must retrieve the refund from Green Dot. It has been more than 10 business days, and I have yet to receive a provisional credit. This situation has caused my electricity to be disconnected, and there are threats to remove my children from my care. Geico's policy is clear that they will not reimburse me; the refund procedure is designed for the account holder, not my card account with Green Dot. Despite this, Green Dot is refusing to provide me with the refund.

I attempted to activate my card over the phone, but was directed to the website. After providing my information, I was asked to match some pictures, but there were issues. I am unable to proceed for 24 hours. Now, 24 hours later, I tried the voice app with three different sentences they provided. Even though I thought I typed in the correct one, it did not work. Should I wait another 24 hours before trying again? As a 70-year-old senior, I urgently need access to the funds I loaded onto this card two days ago. Please assist me in activating my card promptly so that I can use it.

I have not yet received my new TurboTax Prepaid Visa from Intuit and Green Dot Bank. When I call the customer service number, [redacted], the system prompts me to report that I never received the card by inputting my social security number and birthday. However, it keeps rejecting my birthday as incorrect. When I try to access my account without reporting the card as not received, it shows that my birthday is correct and that I have two cards, but I need the last 4 digits to select the new one. I cannot provide this information as I never received the card. I have been searching for a way to speak with a live representative, but have been unsuccessful. I urgently need assistance as my tax refund has been credited to a card that I did not receive or activate. I simply need a new card sent to my current address.

I received a Green Dot card as a gift. I activated it back in January either by calling or online, however, I was not given the option to create a PIN. As a result, I'm unable to use it in stores. The system informed me that it was a temporary card and I should be able to set up a PIN during the purchase, but that didn't happen. I can check my balance over the phone, but the card keeps declining due to monthly fees. Unfortunately, I can't log in online as it says my card and social security number don't match. Therefore, I'm unable to access the account. It's frustrating to think I might lose the money on this card because of these issues. I'm unsure what caused this glitch in the system.

I am experiencing difficulties with Green Customer Service. Despite sending my verification seven times, my account has not been verified. On December 24, [redacted], an unauthorized transfer was made using my routing and account number. After disputing this, I received a new card with the same four-digit code as my previous one, which was then blocked with a recent deposit. Despite sending verification three more times today, February 19, [redacted], I was asked for another verification. They refused to send a new card, and I have a pending government deposit. The back-and-forth has been ongoing for nearly a month and is unacceptable. During calls, they talk over me and have even hung up on me.

I have been trying for the past 6 months to unblock my card but have not received any help. Even though I have sent my driver's license information multiple times, it keeps showing up as unreadable. I have sent scanned copies via email, faxes, and mail, but nothing has been done to unlock my account and access my money. The card has been trouble-free for over 5 years until now. The customer service and card unblocking process need improvement. No one has returned my calls as promised, and resolving this issue is becoming increasingly difficult. Even the website no longer accepts my card details, and when I try on the phone, the call disconnects after being on hold for over an hour. Please assist me with this matter soon.

I recently purchased a one-time use card to unlock my computer from a virus. Initially, I was not informed of the $7.95 surcharge. When I contacted customer service to activate the card, I explicitly stated that I did not want an account or a physical card sent to me, as I intended to discard it after use. Nevertheless, I have now received a card in the mail against my wishes. When I called to close the unwanted account, I was informed it couldn't be closed due to a -$1.95 balance, requiring an additional $20.00 to bring it to zero. Even after adding $20.00 to cover fees, a $13.10 balance will remain, subject to ongoing charges. I am firm in my request to have the account terminated, as I do not desire the card or the associated account.

I am writing on behalf of 2nd Shade LLC, a Minnesota-based company that recently changed payroll providers. Unfortunately, we mistakenly used an employee's closed Green Dot bank account information for payment. Even though the transaction was made on Friday, February 8th, we have not yet received the funds back. We have been in touch with our payroll provider, who mentioned that the money should bounce back to them if the account is closed. However, it appears that the funds are still held by Green Dot. To resolve this issue, please contact me, Sam Van Hon, at [redacted] or via email at [redacted]. Thank you.

I recently had $[redacted].11 fraudulently charged to my card by someone in India. Although I was able to recover the funds, my card was deactivated. When I tried to request a new card using my PO Box address, the bank refused, so I provided a friend's address as instructed. Now, they are asking for additional documentation to prove the address change, despite initially approving it. I have sent the required documents but have not received the new card as promised. The bank insists that I provide further proof, even though I explained the situation multiple times. I feel frustrated as I am unable to access my remaining balance of $[redacted].11.