Green Dot Customer Service Issues

Our company employee fell victim to a scam where someone impersonated them via email, requesting a change in direct deposit. The scammer used company paperwork to contact HR and the changes were made, leading to the employee's 9/30/22 pay of $[redacted].55 being deposited fraudulently into a GreenDot Bank account with the following routing and account numbers: RT [redacted]20 and ACCT [redacted]36 (Checking). We urge you to investigate this fraudulent activity, freeze the funds in the criminal's account, and reimburse our company. I already spoke with a GreenDot Bank customer service representative who confirmed the deposit. Your prompt attention to this matter is greatly appreciated.

I purchased a card at Walmart in Spring Hill, Florida, a Visa Green Dot Bank card. I paid $80 towards it. My electricity is at risk of being turned off if I can't make an online payment. Visiting the website, I am unable to activate the card as there's no way to verify my flip phone cell number that cannot download apps. When trying from a PC, I suspect the site doesn't send a text to verify because I'm not using my phone for it. A big red rectangle appears saying, "Cannot activate your card at this time, please try again later!" Contacting customer service, it's impossible to speak to a live representative, which is unacceptable. If this isn't resolved promptly, I may report it as fraud to the police. I have all receipts. I prefer not to correspond via email. A call from a representative would be ideal. Do not disclose my email information. Sincerely, CM

I have received my replacement card for the one I reported lost or stolen. However, upon activating it, I encountered an ERROR CODE when trying to use it at a gas pump and ATM. The code is provided below. I have been unable to reach a human for assistance for about 2 weeks now. I know my old card number matches the new one, but I am lost without my old security code (CVV) to explain my situation to a representative. Additionally, I am experiencing issues with the mobile app. When I tap the icon, it briefly pops up and then immediately closes, making it difficult for me to access the necessary bar code to withdraw cash at Walmart. I urgently need access to my funds today. I am dissatisfied with Green Dot and seek a solution promptly. Error code: 3 DA [redacted] 10 Thank you for your quick attention to this matter. - M.A. Wells

I purchased a Green Dot card to add funds to my son's phone account while he was in jail. After activating the card and adding money, I tried to create his account, but he only managed to call me twice before the funds ran out. I was shocked to discover that Green Dot had deducted $7.95 as a service fee from the $20 I had put on the card in less than one day. This fee was not mentioned when I bought the card. It is unfair to charge a monthly service fee when I had barely even used the card for a day. I feel deceived and disappointed by this sneaky practice. I will not use Green Dot again and will advise others against it. Conducting business in this manner is unacceptable and unethical. I hope Green Dot realizes the impact of their actions on their customers and strives to improve their practices.

I have attempted to contact your customer service line 42 times over the past two days because I am unable to access my Green Dot account. Unfortunately, the customer service chat has not been helpful. I accidentally created two accounts, and despite trying to rectify the situation, they were not able to assist me. I hope to get this issue resolved as soon as possible.

I have not used my prepaid card in over a year, and I inadvertently had money sent to it through Facebook Pay. However, there have been $[redacted] in monthly fees deducted from my account without my knowledge. I tried reaching customer service several times, but each call either got disconnected, transferred multiple times, or put on hold indefinitely. This whole experience has been frustrating, and I am in need of assistance in getting my money back from these unauthorized fees. The lack of resolution and constant runaround from customer service has left me feeling mistreated and undervalued as a customer.

I recently received my tax refund on my Green Dot account with your institution. The account has been inactive for over 90 days since I was incarcerated in the North Carolina Department of Corrections. I have my release documents and identification ready. I need to have a new card sent to my address since all my belongings were lost during my time in prison. I am unable to access my account or funds since I cannot log into the previous email or remember the password. Kindly reach out to me at my updated email address to assist with updating my contact information and guiding me through the necessary steps. My new email is [redacted]. Please respond promptly.

Hello, I visited Las Vegas last weekend and purchased a Visa card at Walgreens since the festival didn't accept cash. The cashier failed to inform me that I needed to be an American with a U.S. address, phone number, and security number, but I am Canadian. I loaded $[redacted] onto the card, which is equivalent to over $[redacted] Canadian dollars, but I couldn't activate the card. I've called customer service four times, but they disconnect the call every time they transfer me to another department. Is it possible to get a refund?

I recently discovered that my new card was mistakenly mailed to the wrong address for verification purposes. Despite providing my identification, social security card, and proof of address to update my mailing details, I have been unsuccessful in receiving another card or closing my account. This situation is causing immense financial strain as my state benefits, which support my young children and essential expenses, are being held inaccessible. I urgently need access to my funds to purchase necessities such as diapers and pay rent. The lack of communication and resolution is deeply concerning, and I am considering legal action for the unjust withholding of my funds. I hope to receive assistance promptly regarding this pressing matter. Thank you.

I had been banking with Greendot for two years until they closed my account in September, not once but twice. They were supposed to issue a refund check for the funds taken out on October 4, but I still haven't received it as of the 16th. After they supposedly sent another one out on the 19th, I still had not received it by November 2! I can explain the situation more clearly over the phone. I have recorded conversations with Walmart Money Card and Greendot technicians who all give me conflicting information and are not helpful. I have contacted a lawyer, but all I want is the money owed to me. As a single mom, I am at risk of losing my apartment due to this issue. Please reach out to me as soon as possible.

I apologize for not providing my name earlier. My name is Cindy L. from McAlester, Oklahoma. I am a senior citizen facing an issue with a Walmart gift card that is a Green Dot bank card. When I try to activate it, the system does not recognize my social security number. Despite multiple attempts via the app and website, I keep receiving the same error message. I have unsuccessfully tried contacting customer support through Walmart and Green Dot's websites and chat feature. I purchased the card on November 1st at 12:40 p.m., loaded it with $[redacted], and have the receipt as proof. I am seeking assistance as I have been unable to access the funds on the card. Thank you for your help.

I purchased a $[redacted] Walmart Visa gift card (confetti design) using my Walmart Rewards card on 10/25/22. Unfortunately, the card does not have a CVV number on the back. I tried to exchange it at the Walmart store for the same card with a CVV number, but they explained that it's against company policy because I had left the store before opening the card. There was no sign indicating this policy where the cards are sold. I'm unable to resolve this over the phone because the automated system requires the CVV number to speak to a live agent. Now, I'm out $[redacted].94, accruing interest on my Walmart Rewards card, and unable to use the gift card. Feeling frustrated.

To whom it may concern, I am informing you about an issue with a transaction I made using Green Dot services at 7-Eleven. I deposited $75 and was charged a $4.95 fee through Green Dot. Despite having a receipt with the details, I have not received the deposited amount. I have the Approval#, the STTN# number, and the approval time for reference. I reached out to 7-Eleven for a refund, but they confirmed being charged the fees as well, indicating the problem lies with Green Dot. My bank, Metabank, has no record of the transaction, suggesting the error occurred between 7-Eleven and Metabank, with Green Dot being the intermediary. Any assistance from customer service in resolving this matter would be greatly appreciated. Thank you, B.H.

My card was blocked as soon as my tax refund was deposited. This keeps happening repeatedly. I'm frustrated seeing this issue reported on every help site and social platform I visit. Who will take action on this situation? Why are they targeting people on the IRS platform? I am determined to find answers. These scammers are preying on low-income taxpayers, and it's alarming that the government seems complicit. Why haven't the attorneys general of all states addressed this? They are even targeting those on SSI. It's disheartening to see how little is being done while individuals are left searching online desperately for assistance. How is this level of exploitation deemed acceptable in our country?

I accidentally scratched off the last four digits of my Money Pak card while using a coin. I contacted the store where I purchased the card, and they advised me to reach out to Money Pak for assistance. The card was bought at Safeway store number [redacted] in Hillsboro, Oregon on November 3, [redacted]. The visible card numbers are [redacted]. I have my receipt and authorization numbers. Can anyone help me with resolving this issue? I appreciate any assistance available.

I recently emailed about my issue with accessing the funds on my Money Pak card. I find the explanations provided quite confusing and seem like excuses for why I cannot access my funds. I explained that I am unable to see the last four numbers on the card due to smudging caused by the coin I used to scratch it. I shared all the details about where and when I purchased the card, but when I checked my email, that information was missing. I am frustrated by the complexity of the process to retrieve my money. I wonder how many others encountered similar problems with their card purchases and if GetHuman could assist me.

I bought a Green Dot gift debit card with $[redacted], but I am facing numerous activation problems: 1. Despite registering, I cannot activate the card. 2. Unable to create an account; the "forgot" password and ID feature rejects my SSN and card information as unrecognized. 3. When calling the support number, the system fails to recognize my card and SSN details. I am utterly confused about what is happening.

I am experiencing difficulty resetting my password. Every time I enter my social security number or user ID, it indicates that my social security number does not meet the required format. I have also encountered challenges reaching customer service for assistance, as I don't possess a card. My account remains inaccessible despite several attempts to access it.

Hello, I would like to inquire about accessing the funds that should be available on my card. I have been patiently waiting for quite some time and am now experiencing financial hardships. It has been almost two and a half years since I last received any of my benefits, which include my stimulus payments, two years' worth of tax refunds, back rent assistance, and my unemployment PUA back pay. Can you please assist me in retrieving these funds or direct me to the appropriate resources? Thank you.

My Walmart Money Card expired on 04/22. I have tried contacting customer service through various channels with no success. I simply need to request a new card to be sent to Stella W. at 7 Heritage Dr Apt [redacted], Claremont, NH [redacted]. The number on the back of the card is not providing the assistance I need, as I am unable to reach the right department to address my card renewal. Numerous online chats have not yielded the solution I seek in getting connected to the appropriate support team for issuing a new card.