Green Dot Customer Service Issues

I have been struggling to acquire Green Dot statements showing balances for a long-term care patient to satisfy NJ Medicaid requirements. Despite multiple attempts with the patient to contact customer service, we have not been successful. The latest representative I spoke to was unwilling to assist me or connect me with a supervisor, making the situation with Green Dot a nightmare. Even the county welfare office's efforts have been fruitless. This individual lacks medical insurance because Green Dot has failed to provide the necessary information. Urgent resolution is needed to address this issue promptly.

I recently bought a new Green Dot card with $[redacted] loaded on it. After registering it online, I tried to use it but it was declined. It took me days to speak with Ron from Green Dot customer service. He couldn't resolve the issue and suggested transferring the card and funds to my wife's name, which also didn't work. He mentioned bitcoin but I just wanted my $[redacted] back. After promising to look into it, Ron never followed up. When I contacted another employee, she claimed the card was registered to someone else. I suspect Ron might have mishandled the account. Despite my efforts to escalate the matter to a manager, I was told to accept the loss. I find this situation unacceptable and believe my money may have been misused. I am planning to contact the Michigan attorney general's office regarding this issue.

I recently had to cancel my stolen Green Dot card and requested a replacement. I was charged $5 for the replacement and was informed it would take up to 10 business days to arrive. It's now been over that timeframe, so I contacted them. They offered to expedite a new card for $15, which I agreed to. Despite them stating it would take up to 5 business days, it has now been 6 business days, and I still haven't received it. When I called to follow up, they couldn't find the record of the expedited order but agreed to send another card with expedited delivery via FedEx, waiving the fee. I need the card to access my $1,[redacted] stimulus check, and I've been unable to transfer funds without it. The delay in receiving the card is frustrating, and I am considering closing my account due to this experience with Green Dot.

My Green Dot card was stolen back in February, and after canceling it, I was charged $* for a replacement card. They initially said it would take up to ** business days to receive the new card, but when it didn't arrive, I called a week ago. They offered to expedite a new card for $**, stating it would take up to * business days to make it and deliver it, but it's already been longer. After several frustrating interactions and being charged $**, my replacement card is still delayed. I cannot access my $*,*** stimulus check until I activate the new card. Despite attempting alternative methods to access my funds, I've been unsuccessful. The customer service delays and lack of resolution have left me feeling upset and considering legal action. Green Dot Bank's handling of this situation has been extremely disappointing, and I regret ever becoming a customer.

After reloading my card at Walmart, I attempted to use it 45 minutes later and was declined, despite being back home at the time. Upon checking my transactions, I noticed a "swipe reverse" right after loading the same amount onto my card. I contacted Walmart, got redirected to Green Dot, and proceeded with a dispute. Shortly after filing the dispute, I had to be hospitalized for 17 days. Since then, I have been unable to log into my account as it prompts me to write a letter for the dispute and then logs me out. Despite trying multiple times to contact customer service and not receiving any callbacks, I remain unable to access my account where my direct deposits and regular payments are set up. This ongoing issue with my Walmart card, which I've had for 15 years, is extremely frustrating, and I just want to know what happened to my reversed load amount.

My name is Mary Alice Sabb. I am writing to report that my Green Dot account, which is associated with my email [redacted] and home address at [redacted] Belle Dr, Salters, SC, was hacked on March 14, [redacted]. The hacker changed the phone number and email linked to the account, preventing me from accessing it. The card number associated with this account is 4[redacted] 1[redacted] with an expiration date of 06/24. I suspect the hacker obtained my SSN and other personal information related to the account. I urgently need assistance in blocking and resetting the account to prevent further unauthorized access. The routing number of the account is [redacted]20, and the account number is [redacted]77. I hope for a prompt resolution to this issue. Thank you for your help. Mary Sabb Alice

I want to start by admitting my mistake. When I was speaking with Social Security, they requested an account for my SSI payments, but I didn't have a prepaid card and my Bank of America account was closed. I shared my friend's Greendot card number, but he claimed to have forgotten the PIN. Despite trying to reset it, he kept giving me excuses and didn't provide the card. Fortunately, Greendot detected something was wrong when my SSI check was deposited and they asked my friend for proof of identity. They closed his account and didn't issue another card. After that incident, I fell ill and needed to be on a respirator for a week, then spent some time in rehab before moving to an assisted living facility for hospice care. It's been tough as I can't afford rent, razors, and my phone service was disconnected. I wonder if I can retrieve my money from Greendot, especially since Social Security classified the payments as fraudulent and requested the funds back from Greendot.

I am currently facing difficulties accessing my account to receive my stimulus payment. The challenge I am encountering is the inability to access my previous address to retrieve mail. I possess all necessary information regarding my account, including personal details for verification, account number, and routing number. Despite knowing my username, password, old phone number, and email address, I am unable to log in due to 2-step verification, a feature I did not activate. Unfortunately, my phone with the Gmail account linked to it was stolen. This predicament has left me without access to crucial funds, especially during a time of housing instability. I urgently require assistance with retrieving my card number or accessing my account, as this money is vital for my current situation.

I haven't received the money yet. Despite getting a message that the IRS had processed my refund on March 17th, I contacted customer service that same night after receiving an email and text saying $3,[redacted] had been deposited, which wasn't true. Alex mentioned it was pending, but I sensed an issue as texts about pending money are rare. Usually, when I receive a text or email, the money is available instantly. I tried to prevent this confusion, but Alex didn't seem concerned. Now, my tax refund seems stuck. Please investigate as my account shows it's posted, but the money isn't in my account. I've received my paycheck and stimulus payment, but my refund is missing. I urge Greendot to promptly return my funds. Thank you for addressing this so I can have peace of mind. Sincerely, Nicole E.

Green Dot contacted me by email last week and mentioned that since I received the first stimulus direct deposit last year in [redacted], I wouldn't need to take any action for the current payment as they have my information on file. However, the IRS website shows that my payment will be sent to an unfamiliar account on March 24th. My details are the same as before, and I didn't authorize Green Dot to handle my direct deposit. How can I resolve this situation as I want to ensure my payment goes to the correct account? Thank you.

I recently noticed an issue with my Mass Unemployment direct deposit. Usually, the funds are deposited into my Bank of America checking account without any problems. However, on 3/17/21, $[redacted] was deposited into a Green Dot Bank account, which I do not have. I have not received the two weeks of unemployment totaling $[redacted] that were mistakenly sent to the Green Dot account. I have already updated my direct deposit information on the Mass Unemployment website. It seems like my banking information was tampered with, and I suspect foul play. I urge the authorities to investigate this matter and reimburse me the missing funds, especially during these difficult times. Thank you for your attention to this issue. - V.R.

Dear Green Dot, I am writing regarding an issue with my recent Amazon purchases. I ordered four items, but only one, the glass chess set, was approved and delivered. The other three items, specifically two 7-inch Kindle Fire tablets and a Viking chess set, were not approved by Green Dot according to Amazon customer service. Consequently, I had to cancel those items as I was unable to make the purchase due to Green Dot's refusal to release the funds. I kindly request the refund of $[redacted] back to my card as the order was cancelled. It has been frustrating not being able to reach a real person at Green Dot for clarification. I did not receive any communication from your end explaining the issue; Amazon had to inform me. Despite being a loyal Green Dot user, this experience has made me reconsider. As a single mom of a disabled 11-year-old, every dollar matters, especially during these challenging times. I sincerely hope for a prompt refund. Thank you for your attention to this matter. Yours sincerely, Yvonne C. Bundy

Hello, I own a WALMART MONEY CARD with Green Dot. The issue is that my relief payment was scheduled to go to my old closed account. I previously inquired about reactivating it, but the attempt failed. I now have a new account with the same bank, GREEN DOT BANK, where I expected the direct deposit. I hope the bank is aware of the IRS sending my stimulus to a closed account and redirects it to my new active account. The deposit was supposed to arrive on March 17. I'm crossing my fingers that everything goes smoothly with this deposit and any future ones. Thank you, J.

I experienced frustratingly long hold times with your customer service team. Calls get disconnected or transferred only to be disconnected again. The service provided is unhelpful and the representatives are rude. I have been dealing with this issue for days now. This has left me in a tough spot financially as I rely on these funds for life-saving medication for my liver. Your operators seem to intentionally avoid letting customers complete surveys at the end of the call. There are no issues with the phone lines, yet the call handling is neglectful and unprofessional. The high call volume seems to exacerbate the problem.

Hi, my name is Aubrey D., and I need assistance with my stimulus payment for this year. It was supposed to be direct deposited into a Greendot account ending in [redacted], but I believe this account is no longer active. I contacted customer service to close it when my Greendot card was lost. The Get My Payment tool shows the direct deposit was issued on March 17, [redacted]. I am concerned because it's been almost a week, and the payment has not been rejected by Greendot, which could allow the IRS to reissue the payment via check. I would appreciate more information on whether my account is closed or if there is another issue. I am looking forward to a prompt response. Thank you.

On March 12th, the IRS deposited $[redacted], my stimulus payment, into my account. However, back on February 27th, that account had been locked because the card linked to it was lost. When I transferred the first deposit from the IRS, a tax refund of $[redacted], to my Green Dot card ending in [redacted], the Green Dot employee I spoke to mistakenly sent the funds to a locked account with the ending number [redacted] instead. Subsequently, on March 12th, when the third stimulus payment was deposited, I was informed that I could access it on March 17th. Unfortunately, on March 13th, $[redacted] was taken from the locked account online, leaving just $8 behind. I have been trying to contact Green Dot to resolve this issue, but have faced long hold times leading to disconnections. After hours on hold yesterday, a representative finally saw the problem and I filed a dispute (Case: [redacted]3, EFP[redacted]8) with Green Dot's Dispute department to recover the $[redacted] stimulus payment that I desperately need.

I recently purchased a My Rewards Green Dot card and loaded $[redacted] on it before activating it. Although I registered the card successfully online, it seems that my personal information is not in your system. I did not authorize any charges or use this card. Stranded on the side of the road for three days, I've been unable to access my funds, putting me in a dangerous situation. I would greatly appreciate a prompt response as I am currently hungry, tired, and cold. The card details are as follows: My Rewards Card #: 4[redacted] 1[redacted] Expiration: 07/24 Last 4 of SSN: [redacted] Date of Birth: 03/01/[redacted] Address: [redacted] Pinedale Lane [redacted] Your help is crucial as the $[redacted] was my apartment deposit, which I have now lost. I urgently need to secure a motel room and cannot wait until tomorrow's business hours. Your prompt assistance is greatly valued. Sincerely, Kimberly Wells

I am currently attempting to log into my account on a new device. The system is requesting a verification code to be sent to my registered phone number or email. Unfortunately, I am unable to access either of these. I am hoping that customer service can assist in bypassing the verification step, sending the code to a different number or email, or allowing me to access my account without it. I can provide my email, phone number, the last four digits of my card, as well as the address and zip code associated with the account to verify my identity and access my funds.

I recently discovered unauthorized charges exceeding $10,[redacted] on my moneycard. Despite numerous attempts to contact customer service at [redacted], I keep getting connected to representatives in the Philippines who I struggle to understand due to their high-pitched voices. This language barrier has left me unable to access my account. As a 72-year-old, I'm seeking assistance from English-speaking customer service agents who I can clearly communicate with. My moneycard is currently locked, but not before significant funds were stolen. Accessing my account is crucial for me to review all transactions and report the exact amounts taken. I prefer phone communication over typing, so feel free to reach me at [redacted]. Thank you.

Hello, my name is Gail Ellis. I am reaching out for assistance. I have had a difficult time trying to get help as I was put on hold and disconnected twice. After waiting for 45 minutes, my phone died. I spoke with two individuals who both gave me a hard time. One claimed I wasn't the person on the account, even though I provided all the correct information. When I requested to speak with a supervisor, I was put on hold briefly and then disconnected. I suspect someone is using my account and card details without my consent. Each time I call, I struggle to receive the help I need, even though a significant amount of money has been taken, which is causing me distress. I am hoping for understanding and prompt assistance.