Google Customer Service Issues

I am having trouble with my account recovery process. When I attempt to recover my account, I receive an email from Google indicating that the process is canceled because I am already signed in. The email specifies my account email as [redacted] and suggests resetting the password from the device I am supposedly signed in on. However, the issue is that I am not signed in to Google on any device.

I need assistance regaining access to my Google account. My phone was stolen, allowing someone to change the passwords. I'm currently in a 30-day waiting period but upon checking, I'm being told to wait another 30 days. My account details remain the same, except for the phone number. I would greatly appreciate speaking with someone directly instead of going through ineffective back-and-forth email exchanges online.

Good day, A month ago, my family and friends made a reservation at the Phoenix Relax Park hotel in the Carpathians, Ukraine. When we booked, it was indicated that no advance payment was required. However, recently, I started receiving threatening emails stating that if I don't make an advance payment, my booking will be canceled. I contacted the hotel, provided them with our booking numbers, and initially, they confirmed our reservations were valid. But then they started pressuring us again. Due to the current situation in our country, we offered to make an advance payment for one night at the end of June. The hotel agreed, but now they are threatening and being rude. How is it possible for Booking.com to allow false information? Why does the platform permit this? I have always been a loyal Booking.com customer, but this situation is unprecedented. I urge you to urgently address this matter with the hotel and the situation. Thank you, Olga

After updating the software on my [redacted] Moto G Stylus, the phone has become extremely laggy, unresponsive, and slow when loading videos with constant buffering. It's almost unusable now. I am frustrated with big tech companies and their lack of customer consideration and service. We, as customers, have the power to impact these companies, just like when Anheuser Busch lost 9 billion dollars in two weeks. We can make a difference.

After being incarcerated, I lost access to my phone and subsequently forgot the password to my email due to the passage of time. Despite having my recovery email and knowing my security questions, the system does not prompt me. I possess my driver's license, among other documentation, to verify my identity. My main goal is to access my account to retrieve cherished photos of my children and significant memories. The email I am attempting to recover is [redacted], and the email provided for contact is also my recovery email.

Hello Google Team, I am Mayank Bhati, writing to seek assistance with a concern regarding my sister's phone. She recently performed a reset on her device, backing up photos, videos, WhatsApp data, and more to her Google account. Unfortunately, she cannot recall her account password to access her data on her Redmi device and is unable to reset it through the "forgot password" option. I humbly request your help as there are significant photos and documents stored in her Google Photos and Google Drive accounts. Thank you for your prompt attention. Best regards, Mayank Bhati

Hello, my name is Abigail U. I encountered a problem with my phone and briefly used a tablet that was not mine. When the owner needed the tablet back, I mistakenly deleted my Google account instead of just removing my email from the device. Currently, I don't have any devices of my own, but I would like to add my account to my sister's phone to access my messages. Unfortunately, I don't have access to any devices I am familiar with or familiar Wi-Fi. I would appreciate advice on how I can recover my account as it is crucial that I regain access to my email. Thank you.

I am unable to access my Gmail accounts used for security verification. Both accounts require email verification as a second step, but I cannot open my linked emails. I need help resetting my password using the phone numbers associated with my accounts as verification. My phone was reset, causing me to lose all data. Unfortunately, I do not remember my account passwords to log in. I have crucial information that I urgently need to retrieve. Thank you.

I spent a year volunteering in Cape Verde, Africa, which led me to discontinue using my previous phone number ([redacted]) and personal email ([redacted]). I left the phone service unpaid as it was not in use, and my family did not access my email account. However, I had enabled 2-step verification on this account with my old phone number, creating a setback upon returning home. I was unsuccessful in reclaiming my old number and faced difficulty accessing my dormant email due to the verification process. Sadly, vital online accounts and irreplaceable data are now inaccessible. I seek assistance in recovering access to my Gmail account, as Google's automated responses haven't resolved the issue. Any guidance would be greatly appreciated.

My phone battery has died, and despite charging it, I can't turn it back on. I'm currently using a different phone but couldn't back up anything from my old phone. The issue is I can't sign into my Google account because my old phone number is still associated with it. Google's two-step verification system sends a code to the old number, which I no longer have access to. When trying to recover my account, Google says I didn't provide enough information. Is there another way to regain access to my account without the old number?

I lost access to my email account due to not being able to receive the two-step verification code from Google on my old phone number. I have tried to follow the steps to recover my account, but I am unable to proceed past the verification stage as the number is no longer in service. Despite reaching out to Google for help more than 5 months ago, I have not received a response. I need to find a way to access the verification code on my new phone number to regain access to my original Gmail account. Your assistance with this matter would be greatly appreciated. Thank you.

I am currently spending almost $[redacted] per month on Google ads to drive traffic to my website. The "request a quote" feature on my site allows customers to submit their contact information. Upon submission, I receive an immediate email notification and promptly follow up with the customer for an in-person estimate. On June 15th, starting at 11:12am EST, I received a sudden influx of 15 emails over a short period. These emails contained customer requests that had been submitted at various times over the past two weeks. When I contacted these customers, many mentioned they had submitted their requests weeks ago. This delay resulted in missed business opportunities and conveyed a lack of responsiveness on my part. I reached out to Google on June 15th regarding this issue (case number 5-[redacted][redacted]) but have not received a response yet. I am seeking a refund for the past two months of Google ads payments and/or a significant credit for future ad spending to make up for these difficulties.

I signed up for YouTube to watch a particular soccer game, and the first week was supposed to be free. However, I have been unable to access the game despite making the payment through PayPal. Every time I log in, I am prompted to subscribe without any assistance, even when attempting to watch other content. I cannot find a way to cancel the subscription. I have heard others facing similar issues, but I did not anticipate resolving this problem to be so challenging and convoluted with your service. Kindly cancel my subscription.

Hello, I hope you are having a good day. I encountered an issue with my Google account. My email, [redacted], was logged in on a mobile phone along with my recovery phone number. However, now that I am trying to recover my email on a different device without the recovery phone number, I am unable to sign in. Since I only linked a recovery phone number and not an email as a recovery option, I am unsure how to access my account without the phone number. I would appreciate any advice on alternative ways to access my account or guidance on the next steps to take. Thank you.

I have two YouTube accounts, one of which I rarely use. I am trying to merge the videos from my old account into my main channel. However, when I tried to log in to the old account, it prompted me to verify my identity through an email that I no longer have access to. How can I regain access to my old YouTube account and transfer the 4-5 videos to my primary channel?

Approximately 14 days ago, on June 5, [redacted], my Google account associated with the email [redacted] was compromised. All aspects that could help me recover the account, including the password, phone number, and recovery email, were altered. I take full responsibility for this lapse in security, which I deeply regret. Regrettably, I was unable to recover the account immediately as the linked phone number had been changed without being updated in the account settings following a phone number switch. Accessing this account is crucial to me as there might be sensitive information stored within. I am prepared to provide any necessary verification to establish my identity as the original owner and creator of the account. Please feel free to inquire about any details pertinent to this matter, and I will provide the best answers I can.

I am seeking assistance to regain access to my Google account that was compromised on June 5, [redacted] (14 days ago). The email associated with the account is [redacted] Unfortunately, the password, phone number, recovery email, and other recovery options have been altered, leaving me unable to retrieve it. This situation occurred due to my own error, which I deeply regret. Initially, I was unable to recover the account as I no longer had access to the original phone number registered, as I had changed my phone number without updating it in the account settings promptly. Accessing this account is crucial as it may contain sensitive information. I can verify my identity as the original owner of this account and provide any necessary information. I am willing to answer any inquiries to confirm my ownership.

I recently upgraded to a new phone and successfully transferred all my apps and data. However, after switching devices, I encountered an issue logging back into my Google accounts. While I have the passwords for most accounts, I am struggling to access one without security questions. The support team refused to recover my account due to verification concerns. Any assistance would be greatly appreciated.

I have lost internet access and I'm having trouble signing into my Gmail account. Google provided me with a code via my Microsoft email but then stated I need to wait 48 hours. Subsequently, Google sent another email to my Microsoft account saying that I'm already logged into my account on my computer and they are cancelling my password reset request. However, I am not signed in on my laptop due to the lack of internet. In addition, I have a new phone number and I'm experiencing issues with receiving texts on this device. I urgently need assistance with this matter. Thank you, Ann Johnson Email: [redacted] Email: [redacted] Old Phone: [redacted] New Phone: [redacted]

I am seeking help regarding my phone issues. The Best Buy store accidentally reset my phone, removing all my apps and information. Consequently, I got locked out of it due to incomplete setup of my phone protection app. Despite Best Buy's attempt to fix it, I am still unable to use my Samsung 23 plus phone as per the app instructions. Being in my 80s, I am not very tech-savvy and have saved for months to buy this phone. My Gmail, set up by Consumer Cellular in [redacted], has never worked, but I never addressed the issue before. At this point, I feel overwhelmed and upset, especially since my husband is also frustrated with the situation. In addition, my attempts to log in using my Gmail and password have been unsuccessful. I am unsure of what steps to take next and hope someone can provide guidance on resolving these challenges.