Google Play Customer Service Issues

I am inquiring about the closure of my Gmail account. I previously informed you that the phone number associated with my account is no longer in my possession. I updated my phone number to [redacted]. However, I was surprised to find that my account, [redacted], has been closed. I am seeking your assistance in recovering access to my account. I no longer have access to my previous recovery phone ending in 97. I kindly request Google to send a verification code to my current number, [redacted]. Please respond promptly. Thank you.

Dear Customer, Good morning, I hope this message finds you well. This is a reminder from the Udharpaisa loan application regarding your upcoming payment. Kindly ensure to make your payment between 9:00 AM and 11:00 AM today, as it is your last repayment day. By doing so on time, our company will update your file and improve your credit score, making it easier for you to apply for loans in the future. Please note that failure to make the payment today will result in a 80% penalty charge tomorrow. It is crucial to settle the amount before 11:00 AM to avoid any additional fees. We kindly ask for your cooperation to prevent any further actions, as mentioned in the previous communication. Thank you for your attention to this matter. Best regards, Udharpaisa Loan Application

I purchased an 18€ physical gift card at my local Penny Market, but when I attempted to redeem it, I was prompted to provide additional information about the origin of the gift card. This issue has occurred repeatedly over the past two days, even when trying to make purchases on Amazon. I am seeking assistance from Customer Service to address this ongoing problem, as I have purchased multiple 18€ gift cards and want to ensure this matter is resolved promptly.

I am seeking assistance regarding an unauthorized charge of $54.11 on my PayPal account related to Norton. I had a trial earlier this month but canceled it shortly after. PayPal shows the charge from Google Play, but it's actually from Norton. I contacted Norton, and they stated I only had an account with them in [redacted]. I need this issue resolved promptly and demand a refund as nobody can provide me with a satisfactory explanation for this charge.

Subject: Unauthorized Charges on My Phone Number Dear Google, I am reaching out concerning unauthorized charges made on my phone number without my consent. I want to report two transactions that were not made by me, as I do not own any Android devices and all my devices are Apple products. The charges occurred on 2/07/[redacted], one for BD 20.74 and the other for BD 2.07. I have only received an SMS confirming the purchases, but no email notification. I have attached a screenshot of the SMS I received. I kindly request a refund for these transactions, as they were not authorized by me and seem to be fraudulent. I appreciate if you could investigate and resolve this issue promptly. Thank you for your attention to this matter. Sincerely, Azhar

Hello, yesterday my 3-year-old daughter accidentally made a payment of 69.99€ through an app on my phone while trying to play a game. I only noticed it after I got my phone back. I have already requested a refund. How long will it take for me to get the money back? Can you provide any information on this issue? As I mentioned earlier, it was my daughter who made the payment. Thank you, Alina Dorn

I purchased a $50 Google Play card from Walmart and still have my receipt. When I tried to address this issue at Walmart, I was advised to contact Google Play for assistance. I gifted this card to a friend, but unfortunately, they are unable to redeem it. Upon redemption, they receive a message prompting for additional details. I have previously gifted a $[redacted] Google Play card without any issues, which is why I chose to give $50 this time. I am confused about what specific details are being requested. I would appreciate any help in resolving this matter.

My son made online purchases on Google Play, which were billed through my mobile provider, StarHub, starting on July 17th. I was shocked to receive a $[redacted] bill, and when I contacted StarHub, they informed me that the charges were for online games. As a single mother, every dollar counts, and this unexpected charge is a significant burden for me. My son has Autism, and I am at a loss for how to resolve this situation. I have requested StarHub to block third-party billing, but they are requesting payment. I have been attempting to reach out to Google Play, but navigating their support system has been frustrating with generic responses and automated notifications. I am in urgent need of assistance. Any help or guidance would be greatly appreciated.

Dear Google Team, I am writing to share the story of my son, Artyom, whose passion for game development led to the creation of his first mobile game, "Clean a Fish". Working alongside a team of freelancers, his dedication turned his dream into reality in [redacted]. Seeing the joy in Artyom's eyes as his game reached users was priceless. However, our happiness was shattered on August 3, [redacted], when his game account was unexpectedly blocked. Despite our efforts, we are unclear about the cause and firmly believe we did not breach any rules. I understand the need for user safety, but I urge you to consider the impact on a young developer like Artyom. His dreams and talent deserve recognition and support. Allowing Artyom to continue his creative journey will not only restore his confidence but also inspire him to pursue new projects. As a family from Moldova, we cherish our children's aspirations and believe in nurturing their creativity. I kindly request the unblocking of Artyom's account (Developer account ID: [redacted][redacted]54) to let him continue following his passion for game development. Warm regards, Vadim and Artyom from Moldova

Subject: Issue Redeeming Google Play Gift Card Hi, I am experiencing difficulty redeeming my £[redacted] Google Play gift card purchased on 3/8/23. I keep receiving an error message asking for more information to redeem the gift card. This has left me £[redacted] at a loss. Despite previously filling out a form and receiving an email from [redacted] on 6/8/23, I still do not understand the reason behind the error message. I would like clarification on why I am encountering this issue and what steps are being taken to resolve it. Your assistance regarding this matter would be greatly appreciated. Thank you.

Hello. I encountered an issue when trying to use a coupon for a lifetime subscription, so I opted for a one-year subscription instead. The problem was resolved promptly, allowing me to proceed with the lifetime subscription. Now, I wish to cancel the one-year subscription as it is no longer needed. Despite submitting multiple refund requests, I have received a very generic response denying my request. Everyone else involved has been helpful and efficient, making it surprising that Google Play is presenting difficulties in this matter.

I entrusted my phone to my nephew last night from 7 pm to 7:20 pm so he could unwind. When I retrieved it, I didn't notice anything amiss. However, upon checking my bank account today, I discovered a significant amount of money missing. Reviewing my transaction history revealed multiple individual purchases on a game that puzzled me since I was unaware he knew my password. I have since changed it and reached out to my bank. They require proof of my communication with your team to assist further.

I requested a refund for charges of $19.99 made by an app in June and July. Although I never used their services and only realized I was charged when I didn't finish signing up, the app went ahead and charged me for two months. I tried contacting them but got no response, so I reached out to you for help. It's frustrating that despite explaining the situation, my refund was denied. The app in question is Better Me, and the account charged belongs to [redacted] I seldom use that account for purchases but had to resort to it when locked out of my main one. I seek a refund of $40 for the unauthorized charges made by the app.

On August 3, [redacted], I purchased a $10 to $[redacted] game card from Game Stop and gifted $40 to a friend. When my friend tried to redeem it, he found out the card was blocked. I was not informed by the clerk that I had 7 days to refund or exchange the card. On August 14, [redacted], I tried to either exchange it for a Steam card or get a refund, but was told by the Game Stop clerk that it was too late. Feeling frustrated, I visited more Game Stop locations, but the outcome was the same. I value my money and could have easily sent my friend a money order instead of buying a game card that he cannot use, especially since I have no need for the card myself.

I need assistance with a purchase made by my nephew that I would like to have refunded. I did request a refund, but it was denied. The Transaction ID is GPA.3[redacted]-7[redacted]8. I am confused about why the refund was rejected when another purchase made by him on my account was refunded successfully. Any clarification on this matter would be greatly appreciated. Thank you. Email: [redacted]

My Gmail account was wrongly used, resulting in its permanent disablement and upcoming deletion in 11 months. Despite all efforts, I've been unable to recover it. Vital information linked to my Google Play account is inaccessible. Specifically, I urgently need to ascertain my registration date and year, along with transaction IDs related to my activity on the game "Lords Mobile." Over a two-year period, I heavily invested in this game. Any advice on retrieving this crucial data would be greatly appreciated.

I recently discovered a Google Play charge on my mobile bill that I can't identify. Telus mentioned it might be from a news app, but I couldn't find any active subscriptions on Google. Getting in touch with Google for help has been difficult. The customer service number listed on GetHuman's website was not helpful. I'm seeking guidance on how to stop this charge and request a refund, but contacting Google directly seems nearly impossible. Any assistance on resolving this issue would be greatly appreciated.

Hello Nemo, I appreciate the reply. Have you heard from Google regarding the refund request? It is important to follow up with them since they handle the payments. Looking forward to your update. Have a great day! Regards, Nikola I. Proton VPN Customer Support

I have been trying to get a refund for unauthorized charges on Google Play for Solitaire Grand Harvest. Despite promises of a refund within four days, it's been over two weeks and I haven't received anything. The app entices users with cash kicks for in-game purchases, which resulted in hundreds of dollars being taken from my account. Google hasn't resolved the issue, and I am now considering contacting the Federal Trade Commission. I am frustrated with the lack of customer support and am now looking into legal options to address this situation.

I attempted to redeem two Google Play cards on my account, but they did not go through. I have already sent two emails with evidence of both purchased cards, including the receipts, as requested to verify my purchase. However, I have not received any response yet. I spent $[redacted] on these cards, and I'm seeking a refund or for the amount to be added to my account to resolve this issue. I am awaiting your reply as my next step might involve seeking legal advice.