Google Play Customer Service Issues

I need assistance in recovering my money after someone used my account to purchase a product called Blue Wolf. Every representative I spoke to redirected me or said they couldn't assist. Initially, they charged me $66 for the product, then refunded $66 but charged me $37.86 for texting, totaling $38.84 out of my pocket to resolve the issue. Can I receive assistance without incurring further charges, or should I seek help elsewhere? Thank you.

I have noticed unauthorized charges on my bank statements from something called Google Moon Active. In the past couple of days alone, there have been charges totaling just a few pennies shy of $75. Looking back over the last 3 months, I have identified numerous unauthorized charges, all related to Google Moon Active. I request a refund for these charges promptly. My name is Lucia K. Nave, and my email is [redacted] I would appreciate it if you could investigate these charges and remove my card information associated with these games. Thank you for your assistance.

Hello, I am writing to you as the administrator of the assets and affairs of Mrs. Fabienne LALLEMENT (client 1.[redacted]). My client made purchases on GOOGLE PLAY, which are being disputed as she is under protected status. I kindly request a refund of €9.99 to the management account BE90 3[redacted] [redacted] - BIC: BBRUBEBB. Please confirm that you will proceed accordingly. Thank you. MN OUDEWATER - Lawyer - Rue des Noyers, 46 - [redacted] NAMUR - BELGIUM

Hello, I recently received a new debit card and linked it to Google Wallet. However, when trying to update my card information on Google Play, I was prompted to get approval through my Ulster Banking App. I followed the steps but Google Play keeps saying approval has not been received. I reached out to my bank, and they assured me that approval was granted. Now, with my old card expiring soon, I find myself in a frustrating situation stuck in limbo. Please offer guidance.

I began playing the mobile game Stormshot in November [redacted], and since then, I have developed a love-hate relationship with it. Over time, I have noticed numerous flaws that impact gameplay, despite my repeated attempts to address these issues with the game developers since January [redacted]. Despite spending over $5,[redacted] on in-game purchases, the developers have only provided generic responses and failed to address the misleading advertising about the game's level cap. Additionally, there are concerns about the unequal treatment of players who spend varying amounts of money on the game, as well as reported favoritism towards top spenders by the game admins. The game also suffers from frequent crashes and bugs that affect the overall gaming experience. I have requested a full refund from the developers due to these unresolved issues and unfair practices. I hope to receive a positive response from the support team regarding my refund request.

I am confused about these Moon Active charges appearing on my bank account as I have never visited their site. These unauthorized charges are unacceptable as I did not make any such purchase and I need this money to pay my bills as a senior citizen. I have already contacted my bank regarding this issue, and I believe this is illegal. I possess a screenshot of the charges, but I am unable to attach it here. I did not authorize any withdrawals from my account, and I am extremely upset about this situation. Kindly process a refund for these charges promptly.

I have another Google account, but I only remember part of the GMail account and password. I am confident it belongs to me, and I can provide proof such as the registration year and location if needed. I'm looking to regain access to this account. Thank you.

I am encountering issues with my subscription payment methods. Despite having Google Play credits available, my debit card is also being charged for payments, resulting in overcharges. I have requested refunds in the past without success, and this practice is unfair. I insist on being refunded for the recent charge for storage space, which should have been deducted from my Google Play credits. I also had trouble accessing an Apple Music subscription due to login errors on Google's end, leading to double payments without access to the service. I urge you to rectify these recurring problems promptly. Please refund the overcharged amounts and ensure future payments come from my Google Play credits as intended.

Yesterday, when I was at Walmart, I purchased a Google Play card for someone, but unfortunately, it was the incorrect card. I am not familiar with these types of purchases since I am disabled and do not have a need for it myself. Can I please receive a refund? The recipient tried to use it, but was told the card was blocked as it was incorrect. I have retained my receipt for the purchase. I kindly request assistance from a customer service representative as I am not comfortable navigating these issues online. Thank you.

Hello, I'm reaching out about a premium LinkedIn subscription that was processed without my full awareness. I initially used the free premium trial and later noticed I was charged for March (36.95 euros) and April (36.48 euros) unknowingly. I am inquiring about the possibility of receiving a refund for these two months as I did not intend to continue the subscription. LinkedIn has offered a partial refund of 39.99 euros, but I am requesting a full refund if possible. Please be advised that I have already canceled the LinkedIn premium subscription. Thank you in advance for your assistance. Best regards, Wissal ADHAMI

I'm seeking assistance with several issues I've encountered. While abroad, my phone was hacked, leading me to reset it to factory settings, resulting in the loss of all data, including apps and passwords. I can't remember all the apps I had, and my old Gmail is preventing access to some apps. I've forgotten passwords, hindering my ability to log in and cancel subscriptions. I’m stuck in subscription loops as Google Play says I’m still subscribed through my old account. I need help with canceling subscriptions. One such issue is with FaceApp, where I paid for a yearly subscription via PayPal linked to Google Play. I'm also unable to access Muzmatch and verify my age, which is required to log in. Despite linking it to my Hotmail and new Gmail accounts, the system insists on verifying through Google. I request assistance in deleting unused Gmail accounts and resolving these app login issues. Thank you, Aeysha.

Subject: Refund Request for In-Game Purchases in Heroes vs Hordes Hello, I am facing financial difficulties due to unexpected medical expenses for my cat at the veterinary clinic. The costs are estimated to be between [redacted]-[redacted]+. I have already made a partial payment, but it is insufficient. I have informed the Swiftgames developer about this issue concerning in-game purchases for Heroes vs Hordes. After speaking with Thomas, the developer, he empathized with my situation and refunded a portion of the last 3 transactions. Unfortunately, he encountered difficulties with the third refund and is unable to process the others. I kindly request a refund for all in-game purchases in Heroes vs Hordes starting from 5€. Your understanding and assistance in this matter would be greatly appreciated. For verification purposes, please reach out to Swiftgames and enquire about the developer, Thomas. Thank you, Stefan Koenig Google Account: [redacted] Paypal Address: [redacted]

Hello, I am seeking assistance regarding purchases made on Google Play Store. I am facing unexpected financial challenges due to my cat requiring veterinary care, which is costing me between €[redacted]-[redacted]. While I managed to cover a portion of the expenses, it is insufficient. I have already reached out to Swiftgames regarding purchases made for their game "Heroes vs Hordes." I spoke with Thomas from their team, explaining my situation. Thomas kindly refunded a portion of the last three transactions, but encountered issues with one refund attempt. Despite his willingness to assist further, he was unable to process additional refunds. I respectfully request a refund for all in-game purchases for "Heroes vs Hordes" amounting to €5 or more. This is a genuine appeal. Please feel free to contact Swiftgames and ask for confirmation from developer Thomas. Best regards, S. Koenig Google Account: [redacted] PayPal Address: [redacted] Thank you

On May 2, [redacted], I accidentally purchased an In-game item that I did not mean to. I requested a refund from Google Play, but they instructed me to contact the App Developers. Despite reaching out to the App Developers, I have not received a response as of yet. I have explained my situation to Google Play Help services, and they have informed me that they will send my request to their experts. Three days ago, I also spoke with one of their employees who reiterated the same information.

Sehr geehrte Damen und Herren, Ich habe heute in zwei verschiedenen Shops Google Play Karten im Wert von [redacted] Euro gekauft. Als die Karten aktiviert werden sollten, wurde uns bei allen Karten angezeigt, dass der Code bereits eingelöst ist. Da ich kein Englisch spreche, verstehe ich nicht genau, was das bedeutet. Tatsache ist, dass keine der Karten funktioniert und ich fühle mich von Google betrogen. Die Damen an der Kasse haben alle Karten aktiviert und keinen Fehler gemacht. Ich habe reklamiert, aber mir wurde gesagt, dass die Karten nicht zurückgenommen werden können und daher keine Erstattung erfolgt. Ich fordere Google Play nun auf, mir meine [redacted] Euro zurückzuerstatten. Die Karten kann ich Ihnen gerne zusenden. Es ist unakzeptabel, solche Karten mit bereits eingelösten Codes oder unaktivierten Codes im Handel anzubieten. Das ist schlichtweg Betrug.

I recently purchased a gift card with $[redacted] loaded on it from my local supermarket on Friday. Unfortunately, the card seems to be malfunctioning and I haven't been able to use it. The card number is 3TS0 WF9E VHPM M352. I've been trying to contact someone to assist with unlocking the card. Your help in resolving this matter would be greatly appreciated. You can reach me at [redacted] or email me at [redacted] Thank you for your assistance.

I activated some cards in the store, but they're not working. Can you confirm the activation so they can be used? I tried calling the number on the card display for help but had no luck. I'm looking for assistance on how to speak to someone over the phone. Please help me resolve this by giving me a call back. My number is [redacted]. I'd appreciate a prompt response, especially since these cards were meant for special education students. Thank you for your help.

EE mistakenly charged me more than £[redacted] for Google Play purchases. Despite being informed by EE that the charges were for Google Play, upon investigation, it was discovered that my 14-year-old twin sons had made the purchases without my consent. As a 61-year-old disabled man bound to a chair, this situation has caused me significant financial distress. EE has suspended our connection until the payment is made. As a vulnerable and financially struggling disabled individual, I urge you to look into how minors were able to access this service without my knowledge and request a refund of the money that is vital to me. Thank you, IGHILAMEUR.

Our son's bank account was completely depleted of funds. We have already notified the fraud office to cancel the card. The office advised us that a game app called "monopoly go" was responsible for the unauthorized transactions. Numerous transactions were made, including payments of $99.99 on certain days. It's crucial to recover all the lost funds, especially considering our son's learning difficulties. We only discovered this issue yesterday (Saturday, 20th) as the transactions occurred earlier. The fraud office recommended contacting Google Play directly via phone or email for further assistance in retrieving the money. As we couldn't reach you by phone since the line is closed, we're reaching out via email. Thank you for your attention, M Smith.

I have not received a response yet. My son, who has disabilities, has been a victim of unauthorized transactions by Google Play, discovered by the bank's fraud team. The unauthorized charges have been occurring since February [redacted], completely depleting his account. It appears that someone at Google Play has been taking money without authorization. We have not received any communication regarding this matter, and now the bank will have to launch an investigation. The specific app involved was the Monopoly Go app. I managed to reach a Google Play representative over the phone last Sunday. This incident is a severe offense. I urge you to address this issue promptly by issuing a refund to my son. Regards, Sharon S.