Google Play Customer Service Issues

Hello, I am seeking assistance on how to contact someone as I am currently facing a problem. Recently, I was pickpocketed, and my cellphone was stolen. I am interested in purchasing a pixel 6a; however, I reside in Israel where there is no Google store available. I have a friend visiting from Toronto, and I would like to order the cellphone to their address. My question is, can I use my card to pay for the order but have it shipped to his address? Google's policy states that you can only order from the country in which the cellphone is purchased. When I attempt to contact the Google store, I only see options to place an order or view Q&As. Unfortunately, I am unable to use WhatsApp due to the loss of my cellphone. Could you please provide me with Google's email for assistance, or if you are able to aid me, I would be extremely grateful. Additionally, I believe it would be beneficial to have a Google store in Israel, as there are many potential customers. It seems peculiar that a tech-savvy nation like Israel is without a Google store. Thank you.

I accidentally purchased a Google Play card from Amazon that was meant for video games. Upon realizing this, I immediately contacted Amazon and was instructed to reach out to you. The card has not been used or activated, and I urgently need a refund as it was meant for groceries for my family. I am 77 years old and cannot afford to lose $[redacted]. Please advise me on the necessary steps to proceed with receiving a refund. Thank you.

I purchased a Google Play gift card, and it's not loading. The customer service team requested pictures of the card (front and back) along with the receipt. I submitted these in the app but haven't received any updates or a confirmation. I shared my Gmail at [redacted] and the phone number is [redacted]. Your swift assistance in resolving this issue is greatly appreciated. Thank you. Deanna Dakin

Hello, I failed to upload funds to my Google Play account on time causing a potential cancellation. I added money this evening. The issue is I only have one payment method and am unsure how to reactivate it. I currently have no funds in both my Paypal and paysafecard accounts. This is troublesome as I cannot divide my money among multiple accounts. How can I restore my payment method? Regards, Thomas Gurtner

I am encountering an issue when trying to access my Google Play subscriptions. Whenever I select the Subscriptions option under Subscriptions and Payments, a server error message DF-DFERH-01 appears. This prevents me from updating, renewing, or canceling any subscriptions. I have attempted various troubleshooting steps such as restarting the phone, clearing cache and data in Google Play and Google Play Services, ensuring Google Services Framework is enabled, uninstalling updates in Google Play, and removing and re-adding my Google account. However, the error persists despite these efforts. I urgently need to cancel 2 subscriptions to prevent charges on my card. Any assistance in resolving this DF-DFERH-01 error would be greatly appreciated.

I signed up for the Flo app subscription on July 19, [redacted], which was a free trial. I canceled the subscription on August 13, [redacted]. However, on August 18, [redacted], money was deducted from my account without authorization. I contacted the Flo app, and they confirmed they did not receive the payment. This issue has occurred twice now, where Google Play deducted Rs. 20 the first time, and now Rs. [redacted]. I would appreciate it if this matter could be investigated, and the refund process initiated promptly.

I need assistance with setting up Family Sharing to monitor my daughter's Samsung Galaxy S3 SM-T820 tablet. I have an iPhone 13 Max Pro, and my partner, the second parent in Family Sharing, uses a Samsung phone. We have installed the Google Family Sharing app on all devices. While we can view our daughter's tablet on our phones and set usage restrictions, I am unable to link a payment method to the Family Sharing account. Whenever I attempt to do so on my Apple MacBook Pro, I receive a "Country not supported" message, despite using UK Google accounts and VPN to connect to the UK. My friend in the UK also tried but faced the same issue. We are puzzled as we are using UK Google accounts, can see the device, and have UK credit cards added to Google Play. Yet, we cannot add them to Family Sharing. Any guidance would be appreciated. Francois

I am looking to transfer games from my old tablet to my new one. Unfortunately, the old tablet is broken, making the standard transfer method impossible. Despite seeking assistance from UBreakIfix, I have had no success. To retrieve the games, I believe logging into Google Play on the new tablet might work. However, the account belonged to my deceased spouse, and I am unsure of the login password. I have played these games for 4 to 5 years, making purchases through my checking account. I would appreciate guidance on accessing the Google Play account, perhaps by resetting the password, and then proceeding to download the games. I can provide the specific game ID numbers if necessary. I have attempted various passwords from my spouse's list with no luck.

After letting my little cousin play with my phone, she unintentionally made a purchase using my saved password. I reached out to the game developers for a refund since the purchase was made without my consent. Their response stated that they are unable to issue refunds and advised me to contact Google Play or Apple Store customer service directly. If the refund is approved, the items purchased will be reverted to in-game currency affecting my game progress. I feel stuck in this situation and would appreciate any advice or assistance with resolving this issue.

Hello, I visited the Google Play Store on August 18th to install the Recycle the Recent Data app. I clicked on a free trial offer for a premium subscription, but the developers deducted Rs. [redacted] from my account. Within 15 minutes, I requested to cancel the subscription and refund my money, but they are refusing to refund me. I need assistance with this issue.

I need assistance with an issue where someone has set up an account using one of my email addresses, starting with [redacted] and then possibly using [redacted] This individual seems to have complete access to my phone, with admin management and various unfamiliar settings being changed. I have never used Jibe Mobile or created any accounts for purchases. I have attempted to address this problem without success. Any help with this matter would be greatly appreciated.

I bought a $15 Google Play gift card from a local Walmart. When trying to redeem it on Google Play, I entered the correct code but was unable to redeem it. Google requested additional information. I filled out their form and sent pictures of the gift card front and back as well as the receipt to prove my purchase. Google replied via email saying my case is ineligible for appeal. I am confused by this response, but it seems like Google has closed my complaint without resolving the issue, leaving me out of $15.

I am requesting assistance in canceling my subscription to Spam Shield Blocker. I received an email at my email account, [redacted], stating that my free trial will end tomorrow and I will be charged £5.99 per month unless cancelled. I cannot find the Google Play order receipt. I suspect it was ordered through [redacted] since that is where I received the email about the trial ending on 24/10/[redacted]. The charge of £5.99 a month will begin from 24/10/[redacted] if not canceled. I have searched my email accounts and only have three, including [redacted], [redacted], and [redacted] Can someone please help me locate the account through which the subscription was ordered and cancel it for me? Thank you, Barry.

I'm having trouble with Google search add-ons and don't know how to correct it. I need a better understanding because I feel like I might have been doing it wrong and causing issues for myself. I've been trying to learn and do it right, so I would appreciate some guidance and teaching. If there have been any cash compensation, credit, gift cards, or incentives that others have received and I have not, I would like to understand why. Thank you for listening and helping me figure out if I'm on the right track to enjoy the rewards of my work.

I have been struggling with Google search and add-ons, feeling lost and unsure how to fix it. I have been seeking help and understanding but haven't found the right platform or assistance. I need a comprehensive understanding to avoid making mistakes. While I may have expressed frustration towards Google or others, I am trying to learn and improve. I hope for someone patient and willing to teach me effectively. I also wonder if others have received more compensation or incentives than I have. Sometimes, it feels like others expect me to fail. I appreciate any guidance to help me learn and succeed in using Google effectively. Thank you for your understanding and support in my learning journey.

In July, I attempted multiple times to subscribe to Acorn.com. I was unexpectedly charged $74.63 for an annual subscription, which I don't recall agreeing to. Despite creating a password, I encountered error code 2[redacted]-[redacted] whenever I tried to sign in. Simultaneously, I was charged a fee for July [redacted]. After contacting Acorn.com, I was informed about an issue with Android devices affecting app downloads. Following this, I received an email from Google Play confirming the cancellation of my purchase and the refund of charges. The order #GPA3[redacted]-4[redacted]0 was made through RLJ Entertainment. Dissatisfied with Capital One's response, I seek further details to present an accurate account of my complaint to the NJ Consumer Bureau.

I have been struggling since last month to regain access to my Gmail account. It is essential for me to log into my doctor's website and manage my rent and electric bills. I linked my separated wife’s old email to mine due to constant struggles with her account password. Unfortunately, both our accounts got deactivated when attempting to create a new one, causing significant issues. This disrupted my devices and caused frustration. Despite numerous attempts at recovery, the verification process is sending codes to non-existent emails and requiring multiple verifications. I feel exhausted and annoyed by the situation, but I urgently need to regain access.

I recently discovered a charge on my credit card for an Adobe subscription through Google Play that I did not authorize. After speaking with Adobe, they advised me to contact Google Play for a refund. It appears my old Gmail account, which I no longer use but was still linked, was used unknowingly by a family member. Although the subscription has been canceled, I am seeking assistance in getting the $35.99 refunded to my credit card. I believe this was an honest mistake as I was unaware of the situation until alerted by my bank. I am unable to reach the family member responsible for this at the moment. I kindly request your help in resolving this issue promptly. Thank you, Jessica E. (at [redacted], while the old email [redacted] was used for the subscription).

Hi there, I recently purchased a €[redacted] Google Play card from a store two days ago. However, I encountered an issue where the code provided on the card does not work when trying to redeem it. I have attempted to input the code on my Google Play account, but I keep receiving an error message stating, "the number did not work, try again or insert a new number." Despite being confident that I am entering the correct code, I am unable to transfer the funds from the gift card onto my Google Play account. Any assistance with resolving this matter would be greatly appreciated. Thank you.

I noticed a charge of $10.42 for a Peacock subscription on my account today. I was unaware of this transaction until I discovered that my child had accessed my account and made the payment using the saved information. I have already cancelled the subscription as I do not wish to continue it. However, my request for a refund was rejected, and I am seeking clarification on the matter. This situation has put me in a difficult financial position as the deducted amount was the very last of my funds, leaving me with only $4. I kindly request your assistance in refunding the money back to my account as soon as possible. Thank you.