Google Play Customer Service Issues

I am currently residing in Salem, Oregon, while a longtime friend of mine who lives in Chester, Connecticut, recently purchased a Google Play gift card for me. He bought it physically from a store and then provided me with the code over the phone. However, when I attempted to redeem the code in the Google Play store, it showed an error message. The card was supposed to have a value of $20, and I am quite worried about this issue. Can someone please advise me on what steps I should take to resolve this problem? Your help would be greatly appreciated.

I am requesting a full refund for all the money I have spent on King of Avalon. I believe the in-app purchases are deceptive, with promises of random rewards that actually seem predetermined based on the product's value. This coerces users to keep buying additional items to progress. The game frequently updates, devaluing previous purchases and making it difficult to recoup investments when upgrading equipment. I feel misled and frustrated by the constant push to spend more money without receiving fair rewards. I would appreciate a comprehensive refund to address this financial burden from the game.

Hello, I am Joan Obregon. I am reaching out because my son, James N. Hill, who is currently in prison, had signed up for Google Play, YouTube, and Discovery services on his Android phone under the number [redacted]. Despite his phone being cancelled, charges are still being deducted from his checking account. I have power of attorney over his finances and can provide the necessary documentation. I am looking to cancel these subscriptions as he will be in prison for some time. You can contact me at [redacted] or through email at [redacted] I have been unsuccessful in reaching a representative through the phone numbers available. Any assistance would be greatly appreciated. Thank you.

I signed up for a 14-day free trial of Morton360 Mobile on October 3, [redacted], which is set to expire tomorrow, October 17. I've been trying for the past five days to cancel because it will resort to a $14.99 charge. Due to being on a fixed income due to my health situation, having only $81.00 in my bank account, I cannot afford this charge. I simply want to avoid renewal or any charges. I've attempted to cancel through various means such as the Google Play Store chat and contacting the app developer via email, but have not received any helpful responses. Despite my efforts, I see no option to cancel within my Google account settings. I will share my frustrating experience on social media to warn others and seek assistance in stopping this subscription without incurring further charges.

Good afternoon, I am looking to set up a parental control app on my child's tablet. Despite the tablet running on Android 4.4 and not having Google's corresponding app, I have attempted to install Kaspersky Safe Kids. However, the installation is unsuccessful, showing the message: "It looks like another application is blocking access to Google Play. Close all applications that may be displayed on top of others and try again." Even though I have no other apps open. Prior to this, I created a child's account and tried to install Kaspersky Safe Kids, but it did not work. Following this, I contacted Kaspersky tech support without a resolution. I then added and deleted accounts, yet encountered issues with the installation. On reinstallation, I received a message from Google Security regarding an unauthorized login attempt, further complicating the process. I am seeking assistance in resolving these issues. Best regards, Sergey

Hello, I would like to request a full refund for all purchases made from my account(s). These transactions were not authorized by me and were made accidentally by my children, who are under the age of 10, while playing games on my phone and computer. I was unaware of these purchases until I needed the funds for rent and food. I kindly ask for your assistance in refunding the money as I am struggling financially. I have taken steps to prevent this from happening again by canceling my cards and changing passwords. Your prompt attention to this matter is greatly appreciated. Thank you.

Hello, I have been a loyal subscriber to your Google One storage service, paying Rs [redacted] each month. Last month, due to my debit card being blocked, the automatic transaction did not go through. Consequently, I attempted to make a payment using my wife's card ending in XXX0900 on October 19, [redacted], at 8:51 PM. I paid Rs [redacted] for an annual subscription. Although the payment was successfully deducted from the card and showed as a successful transaction, it has not reflected in my Gmail account. I have not received any confirmation or noticed any improvement in account storage. This situation is causing me a lot of inconvenience as this has never occurred before. I am quite concerned and would appreciate it if you could investigate and resolve this matter promptly to prevent further inconvenience. Thank you for your attention to this issue. Sincerely, Vijay Z. +91 [redacted]

Hello, we are currently experiencing difficulty accessing our company's previous Google Play account. We used to utilize [redacted] as the email address for a user within the tech department. However, after transitioning to G Workspaces, we converted it into a group email. In [redacted], a former employee developed an app for our company. We are now attempting to access the developer account associated with our company's name as the publisher. Unfortunately, we do not have the password and are unable to obtain it. During the recovery process, we encountered a roadblock as it is linked to the ex-employee's phone number. Our primary objective is to publish under our company name, "Útvarp Saga." Despite not needing the project files, we are prepared to delete the old account if necessary to reclaim our company name for publishing purposes. We sincerely hope for a resolution after a month of back-and-forth communication with Google Workspace support agents. Best regards, Einar Karl Gunnarsson Admin

Hello, I recently purchased Google Play $[redacted] cards from Walmart for Halloween gifts for our children, nephews, and nieces. Unfortunately, when we tried to redeem the first card for our son, it stated that the code had already been used on a different account. We tested all 10 cards and encountered the same issue. We returned to Walmart and were advised to contact Google Play because the cards were not scratched when we bought them. I am concerned that all Google Play cards at the Walmart in Lasalle may be compromised. I have the receipts and am worried that the unscratched cards are already activated. We intended to bring joy to the kids but cannot risk losing $[redacted]. Please investigate and assist in resolving this matter promptly. Thank you, Aleksandra

I recently checked my debit card balance, which is dedicated to my blood plasma donations with Bank of America. I noticed multiple $3.99 charges from "google gamania" that I didn't authorize. After reviewing my 10 most recent transactions, I found 8 unauthorized charges. I contacted the fraud department and discovered there were a total of 11 identical charges, with additional declined ones due to insufficient funds. Despite being a smaller amount, $38.00 is crucial to me as a disabled person reliant on government benefits and the income from my plasma donations for survival. Bank of America has issued me a new card and is currently investigating the situation, although they mentioned it might take up to 90 days to resolve.

I have been experiencing issues trying to resolve a problem. It seems I keep getting disconnected from the chat during conversations. I have now found a different way to seek the much-needed help. My claim ID was initially 2[redacted]-[redacted]. However, I redid the claim and the new claim number is 0[redacted]5. These claims were filed on October 5th, after I reported to my bank on October 3rd that the charge made on the same day was unauthorized. After my card was reported stolen, the bank's fraud department contacted me promptly. I managed to cancel the subscription through Google Play. The $62.54 charge is supposed to be refunded, but it has not appeared in my account yet. I am unsure how to proceed to receive the refund given all the issues I've faced.

On October 22, [redacted], at 3:47 PM, I encountered a problem with the SMS app QKSMS. I intended to send a message to a specific contact from my imported SMS contacts. However, despite not enabling the group contact switch located below the list, the app mistakenly sent my message to multiple contacts unintentionally. This incident was extremely embarrassing, particularly when certain individuals like Asole were involved. I believe QKSMS needs to promptly enhance their app to avoid such situations in the future.

Upon reviewing my statements from May and June [redacted], I noticed there were charges totaling over $1,[redacted] on my account. Some of these charges were refunded as my son used not only my credit card but also my bank card without my authorization. Aside from a few approved purchases for a dice game, all other charges need to be refunded. I have addressed the situation with my son by removing his Roblox account and banning him as a consequence. As a single mom struggling since my husband passed away in [redacted], I really need this money back to care for my two children. I apologize for the delayed realization, and I kindly ask for your assistance in refunding the unauthorized charges.

I called o2 to inquire about the £[redacted].52 they withdrew from my bank account on 1/11/[redacted]. They said they couldn't refund me and advised to contact you. I emailed regarding this issue, and they mentioned the claim would be resolved within 7 days. Today is the seventh day, and I am waiting for an update. Through chat support, I was informed that another claim was submitted to the correct department. I am now awaiting further contact. I prefer to have the refund in my bank account before the 3rd of the month but it feels like I am only asked to wait. I have never authorized any Google Play purchases. I only download free items like games, themes, and wallpapers from the Google Play Store. I am requesting an immediate full refund.

I recently experienced a problem with Google Pay causing my credit card to be temporarily suspended and eventually terminated. Now, I am being asked to pay an $11 fee for a replacement card. I find it unfair to be charged for an issue related to Google Pay, especially since I never even accessed the app. Being without my debit card and access to my funds for 5-10 business days due to this false charge is greatly impacting my daily life. The inconvenience of having to wait for a new card from the credit card company is frustrating. I am disappointed by this situation, and I have noticed similar experiences happening to others, which is concerning. This situation is definitely unfair.

I am contacting you to address multiple unauthorized charges from a merchant called Google Alchemy that I do not recognize. These charges appeared on my credit card statement over a five-day period (September 13-September 18) totaling $[redacted].36. There were 59 consecutive charges with varying amounts. I have already taken steps by contacting my credit card company, the police, and fraud authorities. I am now seeking your assistance in resolving this matter promptly. As a person with disabilities on a fixed income, this situation is causing me significant distress as it affects my ability to afford essential expenses such as medication and bills. I require a refund for all unauthorized transactions and can provide documentation upon request. The funds should be returned to the affected credit card as soon as possible.

Hello, my son unknowingly signed up for subscriptions when he recently installed two apps offering three-day trials. Despite mobile payments supposedly being blocked by our service provider, it somehow got enabled. He did not see any billing information or subscription details during the downloads, only receiving a confusing SMS later which he didn't realize was a bill. After three days, he informed me about the unexpected charges. Google refused to assist, and one developer canceled the subscription while the other is being uncooperative due to their no-refund policy. This situation highlights a lack of transparency in billing and subscriptions, making it easy for unsuspecting users to fall victim to such practices. It's disheartening that even after explaining our situation, the developer remains adamant about the annual payment with no option for a refund, claiming once purchased, it must be used for a year. This experience has left me very disappointed in Google's lack of support for vulnerable customers and the app developer's poor customer service.

I am extremely disappointed with Google's service. The response I received was all automated, simply citing their 48-hour return policy without addressing my ongoing complaint. I inadvertently subscribed to an app without realizing they automatically charge an annual fee. When I requested a refund, the app refused, pointing to their payment system, which many users find unclear. It's a common issue where apps advertise as free but then auto-charge, trapping users. Google's stance is once a bill is paid, it's no longer their concern, leaving users at the mercy of low-quality developers who refuse refunds claiming user agreement upon joining. It's concerning that Google lacks user protection, allowing dishonest developers to take advantage of customers.

My uncle purchased a $50 Google Play card for me at UC Calhoun St. - [redacted], [redacted] Calhoun St., Cincinnati, Ohio 45[redacted] on November 21, [redacted], at 9:38 p.m. The card activation was successful, but I encountered an issue when trying to redeem it through a friend's Google Pay account. We received a text requesting more information to redeem the card. Despite attempting various solutions, including having my uncle check for any errors at the store, the problem persists. I have been eagerly waiting to access the $50 and it is vital to me at this time. That's why I am reaching out to the helpline for assistance.

I am experiencing issues with my Google account under [redacted] and Yahoo mail apps purchased through Google Pay using my T-Mobile account for payment. Yahoo technical support informed me that "Mail Plus" has replaced "Mail Pro," and both apps offer the same features. Despite this, I have been charged for both apps for the past four months. As "Mail Pro" will cease to exist after January 1, 20 according to Yahoo, I believe I should not be charged for it since I already have "Mail Plus." I would like to keep "Mail Plus" in my Google Play subscriptions, cancel "Mail Pro," and request a refund for the months I was charged for both. I also have another Yahoo account under a different Google account that I would like to set up, but I need to resolve this issue first. Yahoo seems confused about their products, stating that there is no difference between the two. Since I noticed one is $0.99 and the other is $1.99, I initially planned on keeping the cheaper "Mail Pro." However, considering that "Mail Pro" will no longer be available after January 1, [redacted], I understand I need to switch to "Mail Plus," priced at $4.99, and receive a refund for the dual charges. T-Mobile, my payment method, confirms that they processed payments for both subscriptions, but Yahoo claims they received payment for only one. I am seeking resolutions and refunds for the period when both apps were charged on my account.