Google Play Customer Service Issues

Hello, I signed up for Bumble Boost thinking it was only £2.49 for one day. However, I noticed they charged me again today, indicating that it's actually £2.49 per day. I checked my Google Play account, went to subscriptions, but it only shows "get started" without displaying the active subscription. Despite this, I continue to be charged daily. I remember on my old device I could find the subscription details and cancel from there, but now I can't locate it as it just prompts me to start without showing any specific information. I could use some assistance with this matter. Thank you.

Hello, I bought the Scaler Droid app for Korg on my tablet, but when I opened it, the display was too small to be usable. I attempted to enlarge it, but it wouldn't work. However, on my brother's phone, the app worked much better and was easier to use. Is there a way to transfer the app to my phone instead of the tablet so I can use it effectively since I've already paid for it? Thank you for your assistance.

Hello, I recently bought three 50% gift cards and added them to my Google Play account, resulting in a $[redacted] balance. Currently, Google Play is offering free gems and in-game items for purchasing gift cards. Even though I should have received three rewards for free, my account only shows two rewards valued at $0, and I was charged for the third reward. Consequently, my Google Play balance is now $75. I am seeking assistance in restoring my balance to $[redacted] with the three free rewards. Thank you for your help.

Subject: Assistance Needed Regarding Google Payment Dispute [Report ID#: 8[redacted]-[redacted]] Good day, I am writing to request assistance with a payment dispute issue involving unauthorized transactions on my wife's Google account in Korea. Despite reaching out to Google Korea for cancellation, my claims were rejected. The transactions were made on my 11-year-old son's phone without our consent, resulting in multiple payments within three hours on December 28, [redacted]. After discovering these unauthorized charges, we sought assistance from Google in Korea to cancel the payments, but our requests were denied on January 5, [redacted]. Following this, I contacted the local authorities and the credit card company for support. The credit card company has since applied for a payment postponement on January 11, as they also noted the suspicious nature of the transactions. As the payment deadline approaches on the 14th, I am concerned that the postponement request may be rejected. I request guidance on how to proceed and whom to contact in case of further issues. I am reaching out to the U.S. headquarters for assistance, hoping for a resolution to this matter promptly. Your help in this challenging situation would be greatly appreciated from a loyal Google user. Thank you for your attention and support. Best regards, Jung Ju Young

On January 8th around 5 p.m., I installed Recover My Photos: JPG Recovery - Data Recovery. Upon opening the app, I was prompted to start a 7-day trial by clicking on the subscription policy, which led to an accidental annual subscription payment when I used my fingerprint for verification. I canceled the subscription immediately, but the current subscription remained active. I requested a refund through Google Play Store's order history on the same day. Although the email mentioned a decision within 48 hours, I have not received a response yet. Today, I submitted another refund request. I would appreciate a prompt refund as the money is significant to me and the subscription was purchased unintentionally.

I purchased Call of Duty (CoD) points in CoD Mobile but did not receive them in the game. I received a text notification of the successful transaction from my bank, showing a deduction to Times of Money Ltd, the portal used for the purchase. I reached out to Activision support, who advised me to check the purchase history in the Google Play App Store, which did not show any records of the transaction. Activision then suggested contacting Google Support, which I couldn't find. Despite contacting game support, they were unable to provide a solution as they claim there is no Google Support available. I am unsure how to proceed in getting either the points or a refund. Thank you, S.V.

Subject: Regarding Online Fraud and Unauthorized Transfer of INR 20,[redacted] from my Account Dear Sir/Madam, I would like to bring to your attention that my account ([redacted]) with HDFC Bank located at the Civil Lines branch in Muradabad. On January 18th at 8:53 pm, I received a message on my Facebook Messenger from a relative whose account was hacked. The message informed me of an acquaintance's accident and requested me to transfer INR 40,[redacted] by transferring INR 20,[redacted] twice into a specified mobile number [redacted] using Google Pay. I transferred the money twice as instructed, with the first transaction successful and the second one failing. When I contacted my acquaintance to inquire about the receipt of the money, they denied sending any message or requesting money and were unaware of the mobile number where the money was sent. Realizing it was an online fraud, at around 9:48 pm, I tried to register a complaint with HDFC Bank's customer care to no avail. I have attached my bank statement, chat details, and relevant numbers. My HDFC bank statement shows a transfer of INR 20,[redacted] to the Paytm bank ID jain singh34478@okicici- paytm-[redacted]-[redacted]93. Kindly assist me in filing a complaint in this matter and help me recover my funds. Your prompt action would be highly appreciated. Regards, Sudhir Kumar Sharma Amar Ujala Office Delhi Road, Muradabad Mobile Number - [redacted]

Today, while using my laptop, a message appeared prompting me to sign in, which has never occurred before. When I entered my information, it was rejected, indicating that there is no account under my name. Confused, as I have been using my [redacted] address for decades, I proceeded to create a new account with the same email but a different password. However, this attempt was also rejected, asking me to select a new gmail address which I am unwilling to do due to all my contacts being familiar with my existing email. My computer is now stuck on a screen insisting I create a new account, despite my history of using the same gmail for years. I kindly request a swift restoration of my access to my gmail account without having to change my email address. I am willing to reset my password once more if necessary. Thank you for your assistance.

Dear Representative Larry Liston and Senator Bob Gardner, Colorado residents require assistance in safeguarding against scams and large corporations. In January, we received an email from a friend claiming illness and asking for a gift card pickup, contradicting our previous conversation where he mentioned his wife's illness. We purchased a Google Play card from Safeway, who only accepted cash for the cards, posing an issue with no customer recourse. After realizing it was a scam, we contacted Safeway for a refund, but due to their cash-only policy, they couldn't exchange the card on the same day. Safeway directed us to Google Play. On contacting Google Play, we were advised to ask the store to return the money with Google Play providing instructions. Despite our efforts, the store declined to refund, emphasizing the lack of consumer protection and big businesses having the upper hand. I urge for legislation in Colorado to prohibit such transactions unless they incorporate consumer rights. We deserve better protection as customers. Thank you for addressing this issue. Sincerely, Bruce Thrower CC: [redacted], [redacted], [redacted]

I recently noticed unauthorized money deducted from my bank account. I urgently require a refund as the funds were designated by my financial appointees for a new sofa which is crucial due to my disability caused by a recent back injury. Sitting on camp chairs is unsuitable and exacerbates my situation. Kindly address this promptly. You can reach me on [redacted]7 or preferably on [redacted]5. Your attention to this issue is appreciated. Sincerely, D.J. Todd Email: [redacted] Please also assist with refunding the payment deducted for a YouTube subscription today, January 24, [redacted]. I expect the refund in my bank account by the end of business today or no later than tomorrow, January 25, [redacted].

I have had my Google Play account for quite a while now, linked to my work Gmail address. However, as I will be leaving my current job, I need to change my email associated with Google Play. This change is crucial as I have client information and records that need to be retained for 12 months, especially the records of victims of domestic violence and substance abuse. I realize the connection to my work email was a mistake, especially considering the amount of money I have spent on a mobile game like Rise of Kingdoms. Losing access to my Gmail account will potentially result in losing my game account as well. I am hoping for a one-time email change to avoid any disruption. Thank you for considering my request. - Omar S.

I was unexpectedly charged for YouTube TV after signing up for a "5 Day Free Trial" that never worked on my brand new PS4. Each time I tried to watch something, the screen went black and nothing happened. After five frustrating days, I found $50 missing from my bank account. This is unacceptable as the service didn't even function properly despite the easy download. I urgently need a manager to contact me to resolve this issue promptly. My phone number is [redacted].

On September 2, [redacted], I unintentionally purchased an in-game item on "Roblox" for $10.99, thinking it was $1.09 like the other items. I only noticed the discrepancy now as a friend gifted me some currency at the time. Despite it being three years ago, I kindly request a refund. I stopped using my phone frequently shortly after the purchase and only rediscovered the issue when I resumed gaming in [redacted]. I appreciate your understanding and hope for a positive resolution. Thank you.

Dear GooglePlay, I am writing to express my concerns about the paid app "Legendary Game of Heroes" by Network on your platform. The developer has made significant changes to the game that affect the value of in-game currency and cards, contradicting their earlier promises of building decks that would last indefinitely. The sudden shift in the game dynamics has rendered previous investments worthless, forcing players to spend more on new cards at a higher cost. This change was implemented without warning, leading to a devaluation of in-game purchases. These actions amount to misrepresentation and fraud. I urge you to investigate this matter and consider refunding subscription fees and in-game purchases affected by these changes. Thank you for your attention to this issue. Sincerely, [Initials]

Dear Google Play Team, I am writing to express my serious concerns regarding the ethical practices of a paid app available on your platform entitled Legendary Game of Heroes, by Network. The game developer has made changes to the game that have devalued game currency and cards, contrary to previous promises made to players. These changes force players to invest in new cards at a higher cost, rendering their previous investments worthless. Players were misled into believing that their in-game purchases would retain their value over time, only to have the game altered without warning, causing significant devaluation. I believe these actions constitute misrepresentation and fraud. I kindly request that you investigate this matter and consider refunding my subscription fees and in-game purchases made since February 14th, [redacted]. Thank you for your attention to this issue. Sincerely, [Initials]

I contacted Deep Silver regarding an issue with purchasing a pack in Dead Island Survivors. I attempted to buy it four times but encountered an error message each time. I used my card three times and PayPal once. As the purchases were unsuccessful, I am requesting a refund of $8.52 for all four transactions. I am feeling frustrated with this situation and would appreciate a prompt resolution. Thank you. After reaching out to Deep Silver, they explained that all purchases are handled by Google Play, and I should seek reimbursement directly from Google Play Support. They did offer compensation in in-game content if I provide screenshots of the receipts and my Player ID. They mentioned adding 30 Zara hero cards, 30 Sizzle and Frizzle cards, and [redacted] Gems as compensation. While I acknowledge their offer, I am still hopeful for a monetary refund. Thank you for your assistance.

Hello, I am currently working on an app that offers club memberships for a hotel. This application aims to provide members with exclusive benefits in dining, accommodation, and spa services at the hotel. Users of the app can gift their membership to others, buy multiple subscriptions, renew memberships, and share benefits such as spa services and dining privileges with friends. According to clause [apple/google store guidelines clause] of the [guidelines name], in-app purchases typically involve virtual goods or services like buying coins within a gaming app. I would like to clarify if purchasing services like spa treatments or dining benefits at the hotel through the app would be considered in-app transactions or if external payment gateways should be used for such transactions.

Hello. I have been playing the Google Apps game called Rise of Empires for a while now. Despite knowing it's a pay-to-play game, I've enjoyed my experience. Between November [redacted] and January [redacted], I purchased a total of 8 in-game packages for €11 each, but unfortunately, I did not receive any of them. I recently reached out to Google for a refund. However, due to the high number of packages I've bought, it's been challenging to identify the specific ones for the refund request. Consequently, instead of getting assistance, I've noticed a new countdown icon penalizing me by removing the items I've acquired in the game without a refund. This situation is frustrating, given that I've followed the necessary steps to address the issue. The countdown appears to be lengthy, and I'm concerned it will last longer than my interest in the game. Unsure of my next steps, I'm wondering if I should share my experience online about the lack of support. I feel caught in a difficult situation as I seek a resolution.

Hello, I recently made a ₹[redacted] in-game purchase on Lunathorn a few days ago. Even though my bank account was debited, the game purchase has not been credited to my account. I did not receive a Google Pay receipt, but the amount was deducted from my bank account. When I attempted to contact Google Play customer service in India at [redacted], I received a message saying the number does not exist. I have not received a resolution to my issue, nor have I received a refund. I kindly request your assistance in resolving this matter promptly. Thank you.

I have been playing Dark Domain by EYOUGAMES since it was released. I have invested a significant amount of money into the game. Unfortunately, the game seems to be inactive now. Many players have left, and the issues are not being addressed by the developers. I have encountered hackers, and there is also a lack of new content being added. My account remains untouched, and the money I have spent feels wasted. I have attempted to request a refund manually but have been unsuccessful. It would be greatly appreciated if the refund could be processed and transferred to me as a Google Play balance, which I could then use on other games.