Google Nest Customer Service Issues

We have had our Nest E installed for six months without any issues. However, about a month ago, the battery started dying randomly. Despite changing the air filter and ensuring the HVAC system is functioning correctly, the Nest continues to fail. Charging it with a micro USB nightly has become necessary, resulting in uncomfortably hot conditions at night. Initially, a full charge lasted all day, but now it barely powers on after a night of charging. I am unsure of the Nest E warranty or how to proceed. It's disappointing that such an expensive thermostat is malfunctioning so soon. I am hesitant to call a professional due to potential costs. I am concerned as next week's temperatures are expected to rise, making our home uninhabitable if the issue persists.

I had a Gen 3 thermostat installed on 6/6/17 by an HVAC professional due to wiring issues. The technician had to make adjustments according to Nest tech support to ensure the unit worked properly. Initially, the fan functioned correctly with heating and cooling, but recently it started running continuously. Despite attempting troubleshooting methods found in forums, such as restarting the HVAC system and removing the Nest, the fan persists. Nest's customer service has been unresponsive despite lengthy waits on hold. During the original wiring adjustment, Nest covered the service charge. Considering switching to a different thermostat brand with better reliability and responsive support if the issue persists. Assistance is greatly appreciated, as I have valued the convenience of the Nest and previously had a positive tech support encounter.

I have been experiencing a constant fan running issue with my HVAC system. On 6/6/17, I had to contact an HVAC professional to address installation challenges caused by Nest's wiring instructions. After extensive work and reconfiguring the wiring at the HVAC unit, the only solution was to disable individual fan control, making it dependent on the heating or cooling system. Although the professional service call was covered, now my fan runs continuously unless I shut down the entire HVAC system. Despite attempting to reach out to Nest for assistance, I have been unsuccessful as my calls remain unanswered after long wait times. I am considering switching to a different brand, but I am concerned about potential wiring differences and unwilling to incur further costly service charges. It would be beneficial if Nest had comprehensive documentation to address this recurring issue. Any help would be greatly appreciated.

My Nest thermostat continuously switches to away mode and activates eco temperature settings despite troubleshooting steps. It was previously connected to my cell phone, Google Assistant, Google Home, and Chamberlain MyQ. Although I have unlinked all devices, disabled the motion sensor, and turned off eco temps, the issue persists. The thermostat sets the temperature to 76°F when it's 90°F inside, causing discomfort. I contacted an agent around 12 PM but was on hold for over an hour, and subsequent attempts to get assistance via phone and chat were unproductive due to long wait times or the chat closing unexpectedly.

I have referred multiple families to Nest before and I am disappointed with your customer service. Could you provide me with the director of customer support's name, title, and email? Dealing with delayed responses and repetitive questions has been frustrating. My Nest unit stopped working, and after troubleshooting extensively, I had to switch back to my old Honeywell unit. Despite preferring Nest's app, the experience has made me reconsider. I expect a prompt response and resolution regarding my Nest T200577; SN 02AA01AC2914A0N case# [redacted]7. Thank you. - D.A. Morris

I purchased a Nest Hello with installation service, and I recently received a confirmation email saying it was shipped. When I tried to schedule an installation date online, it instructed me to contact later. This morning, I called 1-[redacted] to set up the installation, but after 2 hours on the phone, I wasn't able to get any assistance. I spent $[redacted].17 on the doorbell and installation, but now I'm unsure about what to do next. Should I cancel the order or try calling again? This level of customer service is disappointing, especially considering Nest's reputation for high-end products. Your guidance would be appreciated.

I have reached out to Nest customer support five times regarding my Nest not following the schedule. Despite my instructions for the heat to come on at specific times, the system seems to be heating at different times. Throughout the calls on October 19th, 22nd (twice), 23rd, and 24th, the technical support team failed to provide a satisfactory solution. I spent a total of over three hours discussing the issue without much success. Finally, a representative named Jose is sending me a new unit after troubleshooting. However, I am still dissatisfied with the service and considering alternative products due to this experience. If possible, I would like to speak with a manager or someone in authority to address my frustration. Tom Teichman Email: [redacted] Phone: (c) [redacted] (w) [redacted]. Additionally, I encountered problems adding a second Nest previously, which makes me hesitant to add more devices.

I encountered an E-44 error on my Nest before it stopped working completely. I double-checked the connection of the red wire, ensuring it had a 24-volt output. The common wire was also properly connected. Even after attempting to charge the battery via USB and reattaching the Nest to the wall, the error persisted. The Nest's serial number is 15AA01AC031807DS, and it initially showed the E44 message before stating it needed to shut down to recharge the battery.

My Nest thermostat has ceased functioning. I reached out for assistance and spoke to a representative who was not very helpful. After requesting to speak to a supervisor, I was left on hold for 45 minutes before eventually disconnecting. I tried calling back, but currently, I have been on hold for 30 minutes and counting. I am frustrated by the lengthy wait times, which seem designed to discourage customers from seeking assistance. Furthermore, I noticed that the credit card details were not updated as requested and were processed earlier than indicated on the bill, causing additional inconvenience.

I currently use the Nest thermostat app on my phone daily to monitor the temperature in my house and greenhouse with delicate tropical trees. It is crucial for me to control the temperature remotely. I have been unable to access the app tonight. It keeps prompting me to sign in, then gives an error and won't allow me to proceed. I reset my password and even reinstalled the app, but it continues to show an error after the first time. I urgently need this issue resolved. Thank you for your prompt assistance. Best, Michael W.

I had a disappointing experience with a technical representative named Meghan regarding my Nest thermostat base issue. Despite the fact that this is the second base that has failed, Meghan suggested it could be due to high voltage causing the problem. Comparing it to a previous Honeywell thermostat that lasted 15 years without issues, Meghan's response was to reinstall the Honeywell instead. Given the investment I made in Nest thermostats, I find buying a new base for $26 frustrating, especially since there have been no concerns about high voltage previously. My HVAC technician even recommended a Venstar thermostat over Nest. The lack of helpful customer support and being left on hold for over 30 minutes has made me consider switching to a different brand altogether.

I have reviewed the guidelines provided for granting access to control my new third-generation thermostat. While I grasp the process of adding someone and enabling them to have an account with full access, I am uncertain about the steps necessary for their phone to be detected by the system, identifying their presence at home or away similar to mine as the owner. The instructions available do not specify how to achieve this functionality. They solely mention adding other phones. I am seeking clarification on how the system differentiates between multiple phones within the household.

Our Nest next generation thermostat has unexpectedly lost communication. Our internet WiFi is connected, but the issue persists. During troubleshooting, we followed the steps, including scanning the QR code and obtaining a seven-digit key. However, we can't locate this key in the Nest app as during the initial setup. Are they possibly referring to the original installation key? We urgently require assistance from the Nest team to resolve this matter promptly.

I own two Nest cameras that I really enjoy. I'm currently trying to locate my cameras through my WiFi manager by comparing the MAC address numbers on the back of each camera with the unknown devices listed. One camera's MAC address matches an unknown device, helping me identify it. However, the MAC address of my other camera doesn't perfectly match any unknown device; the first six digits are different. Surprisingly, the last six numbers match. The camera that doesn't have a perfect MAC address match is still showing as "online" on the app, and I can view its feed. I'm confused - shouldn't the MAC addresses match exactly for the devices to show up correctly on the WiFi manager? This is perplexing me.

1. I have been trying to reach customer support for 3 days now, waiting on hold for a total of 2 hours. I need assistance urgently as there is an expiration on the issue I am facing. 2. After finally getting through, I encountered two different technicians who kept putting me on hold and repeating the same information. I need to escalate this to an advanced tech or speak to a manager who can resolve the problem effectively. 3. We are experiencing difficulties saving clips as the blue lines are stuck together and won't move, limiting us to only 8 seconds. Additionally, we need to extend our video recording from 5 days to 30 days without having to delete and start over. 4. We require assistance to save longer clips and extend our video retention period. This is crucial for presenting information to the assisted living director regarding my mom's situation. 5. Despite reaching out for help repeatedly, we have yet to receive a solution for saving clips and extending video recording duration. Please contact my wife, Jeannie Haskins, at [redacted], as she handles the videos. I am currently unavailable.

Hello, I am writing to address the confusion surrounding our year subscription that was active from August [redacted] to August [redacted]. Recently, I received an email notifying me of the cancellation of my subscription due to non-payment for the last 60 days. This is perplexing, as I initially paid for the entire year using my Visa card, and the payment was processed successfully. Unfortunately, contacting your company has been challenging, as each representative I spoke with provided conflicting information. One person mentioned a $52 credit on my account due to the unexpected cancellation, while another stated that the full year subscription was never charged. This situation is very frustrating, and I am seeking clarity on what truly transpired.

I bought a Nest Hello Video Doorbell on January 4, [redacted] for my new home after seeing it advertised and highly rated on TV and online. We were looking forward to the added protection it offered. Unfortunately, when we tried to install it, we discovered that it wouldn't hold a charge despite multiple attempts to charge it. We returned it to Best Buy, and they advised us to contact NEST. We are hoping for a refund of $[redacted].99 plus tax, totaling $[redacted].96.

I purchased a Nest Hello in December last year. It was working perfectly without any issues until now in April. The device is currently offline, but the ring function is working. I have tried troubleshooting everything possible to reconnect it to our WiFi. I even uninstalled and reinstalled the app to ensure it's up to date. Despite resetting the Hello device multiple times and going through all the steps, it still won't reconnect. I removed it from the app, performed a factory reset, and reinstalled it, but the problem persists. The lights on the device are working, and the doorbell rings, but it won't connect to the WiFi. I received it as a Christmas gift in [redacted], and it started malfunctioning around April 8, [redacted]. I haven't made any changes to the router settings. Could you please advise on a solution or offer a replacement unit if necessary?

I placed an order for 3 Nest Protect smoke alarms on 4/8. The product was shipped on 4/9, but unfortunately, it has not arrived. Tracking updates have been unclear, showing various messages like "Received at Facility," "Delay due to bad weather," and "Incorrect status code" on 4/25. I reached out to support via Chat on 4/22, and they mentioned they would expedite delivery by sending a new order. However, there has been no update since. After contacting Chat Support on 4/29, they informed me that the order was escalated for reshipment on 4/23, but no shipment has occurred yet. The representative apologized for the delay and asked for an additional 3-5 business days for reshipment. Even though my credit card was charged on the purchase date, the reshipment keeps getting delayed. I find it puzzling why this process takes so long every time I contact them about the issue. It seems like there might be a glitch in their system causing these repeated delays in reshipment.

I recently upgraded my Carrier air conditioner and thermostat to a Nest learning thermostat. However, after installation, I noticed there was no heat coming out. I believe I need to adjust the wiring on the Nest thermostat to resolve this issue. For my Carrier system, the original wiring configuration included: - Two red wires in R - One brown wire in G - One yellow wire in W / W1 - One light green and one dark green wire in C - One white wire in B The Nest recommended setup is: - Two red wires in RH - Both green wires in C - Yellow wire in Y1 - Brown wire in G - White wire in O B I have pictures of both the original Carrier wiring setup and the current Nest wiring setup for reference. If anyone has suggestions for a better wiring setup, please let me know. Thank you, B. N. Adelaide, South Australia