GoBank Customer Service Issues

I bought three cards from Walmart with varying amounts loaded on them. When I tried to register them at home, I couldn't. I've been unsuccessful in my attempts to register them online and reach customer service. I even bought another card, thinking it might help me access customer service, but that didn't work either. It's been several days, but I can't get in touch with GoBank as there are no phone numbers or email addresses provided. I need the cards to work and my money accessible. I tried to resolve this at Walmart, but they directed me back to GoBank. I'm stuck without access to my funds and support.

I purchased a GoBank prepaid card from Walmart and loaded the initial $20 onto it. After activation, my uncle added $[redacted] to the card from selling me a car. Unfortunately, GoBank froze my account and requested verification documents to be sent to [redacted] Despite sending the documents, I keep receiving an error message stating they didn't go through. There's a two-day waiting period for document review, but the ongoing denial is causing me frustration. This has been going on since Monday, and I've been waiting for 5 days. I hope this issue can be resolved soon as I want this to be my final encounter with GoBank.

I lost my wallet with my ID and my GoBank card. I reached out via email to inquire about getting a new card and transferring my funds. After reporting the loss, they responded in 2 days stating that I couldn't transfer my balance to a new card and a replacement would take 7 business days to arrive. Before reporting the card lost, I used it for a Microsoft Xbox payment since I knew there would be a delay in using it. After reporting the card lost, I was informed it would be a day before I could use online bill pay again. However, I later received an email stating my account was blocked. To unblock, I was instructed to provide a photo of my ID, which I cannot do as it was lost with the wallet. I'm struggling to speak with someone to resolve this issue as the funds needed for a new ID are on the blocked card.

I am planning to see a lawyer this week regarding several issues with my account. There have been unauthorized charges of $68.00, $5.45 for a declined transaction at Quick Trip, and two $25.00 charges that appeared twice. In total, you have taken $25.00, $5.44, and $68.00 from my account. I expect a resolution within 24 hours, or I will pursue legal action and inform Uber about your company's practices. I have tried contacting you without success and will involve a lawyer if I do not receive a response promptly. Your unethical behavior will not go unnoticed.

I depend on GoBank for my direct deposit, supporting my family. I lost my wallet, so before reporting it lost, I looked for ways to access my funds. Unfortunately, there was no option to add a new card, so I made a purchase, knowing I might face a delay. Subsequently, my account was blocked due to suspicious activity, possibly triggered by the pending transaction post-reporting. Now, I'm stuck without access to funds and unable to replace my ID card without the original. I believe the customer service should be able to verify my identity using the information provided to unblock my account. This situation is hindering my ability to work, risking my job. I urgently need my account unblocked to continue using the card's convenient services.

I believe there is an account linked to my PayPal that I do not recall creating with you. I hesitate to provide my full social security number requested when calling. I have only the last 4 digits of the account in question. I wish to speak with a representative who can locate the account under my name. Please provide me with a contact number where I can reach someone. I prefer not to disclose my full name until I have the opportunity to converse with a live person.

I am concerned about my blocked card. I provided my valid driver's license image, which is current until [redacted]. Waiting two days for a review is challenging for me as an active Uber driver who relies on the Go Bank debit card for instant pay to address emergencies while driving. I hope to hear back soon. My email is [redacted] I am disappointed with the delay since this is my first day with the new card account. Where can I lodge a formal complaint? It is frustrating to experience a block for suspected activity when I am simply attempting to activate my card for the first time. I plan to reach out to customer service early in the day. I hope for a quick resolution. Thank you.

I lost my Uber Visa GoBank debit card and reported it. My account is now blocked, but I am experiencing difficulty contacting customer service. I have tried various phone numbers but keep getting an automated system prompting me for my card number or SS#. When I enter my SS#, it says it's invalid, and I can't input a card number as I lost my card. I tried uploading my ID online as suggested, but it requires my card number to start the process. I'm stuck in a loop and really need to speak to a live representative for assistance.

Dear Go Bank, I am writing to report a case of fraud involving my ADP information being changed to a Go Bank account without my authorization. On April 27th, around 5:30 pm, the details were altered, leading to my paycheck of $1,[redacted].37 being sent to the unauthorized Go Bank account ending in [redacted]. To validate my claim, please contact individuals from EF Boston, including Alison Warren, Brian Compagna, Marc Kets, and the EF Boston Payroll department. I suspect an insider within EF may be involved, given the specific changes made to my information that only an EF employee would have access to. It's crucial to verify this incident with at least two people to confirm the accuracy of my report. Thank you for your prompt attention to this matter. Sincerely, Matthew Andrewes

I recently signed up for an Uber Go bank Visa card and activated it last night. However, I received a notice requesting copies of my driver's license for identity verification, which might take up to 48 hours. When I called today to inquire about the status, I was informed that my account was closed due to recent activity, even though I had not used the card yet. I urgently need the card for my employment, so I am wondering if it is possible to get a new one. My experience with customer service was frustrating as I spoke to multiple unhelpful representatives who kept transferring me and leaving me on hold for over 45 minutes. I hope to resolve this issue promptly. Thank you.

I contacted your customer service regarding a charge dispute. The representative I spoke with canceled my card and issued a new one. I received a notice from GoBank that the disputed amount has been refunded. However, I cannot activate the new card as I need to wait for my permanent license to arrive. I had to get a replacement license due to not receiving the first one from the DMV. It might be another 3 weeks until I receive the hard copy. This delay is jeopardizing my Section 8 funding, risking my ability to pay rent. I have been satisfied with your service until now. I am struggling to reach a live person, and this situation is impacting my life significantly. Urgent resolution is needed to avoid further financial consequences. I wish to continue banking with you and recommend your services. Thank you for your quick attention to this matter. - K. Madlin

I forgot my Go Bank account password and faced issues with my card being sent to the wrong address. When I tried to reset my password, I couldn't change my address without the card, leading to frustration. After speaking to a representative to update my address, I received the card but discovered my account was locked. I was asked to provide my driver's license for verification, but my account was unexpectedly closed without further communication. Despite trying to reach Customer Service, I could only input limited information and was informed that my account was closed. This has prevented me from setting up my UBER account, creating a frustrating cycle. Unable to remember my password and facing roadblocks with the cancelled card, I am left puzzled by this experience.

I am Natasha Moore. I am extremely frustrated. Typically, when I deposit my payroll check each week via mobile deposit, it is available within thirty minutes. However, this past Thursday, my payroll check was not available until one week later. This caused me to have a panic attack as my light bill and cell phone bill are due on the 7th of July. I am currently sleeping on my sister's couch because my payroll funds were not available promptly. I contacted customer service and requested for it to be expedited, but they informed me that there was nothing they could do. I have been with this company for 15 years, and funds are usually available promptly. I am puzzled as to why my payroll check was held for a week. I am not satisfied with this experience and will not be using this method again.

I did not receive my scheduled payment yesterday as expected. Despite my job confirming the payment has been processed, I have yet to receive it. This situation has occurred for the second time, and the previous instance was not resolved. My attempts to reach out through phone calls and emails have been unsuccessful, leaving me frustrated and feeling that this level of customer service is unacceptable. I rely on receiving my payments on time to manage my financial obligations effectively, and the delay has caused me to incur overdue charges. I am in urgent need of assistance, and I am seeking a resolution promptly.

I lost my GoBank debit card and followed the instructions provided by the automated service to upload the necessary documents at GoBank's website. However, I encountered an issue immediately as the first screen requested my 16-digit debit card number. This is frustrating as I prefer speaking with a representative rather than dealing with a machine. My name is Aric Brandon, and my phone number is 1-([redacted])-[redacted]. While GoBank prefers email communication, I strongly prefer a phone call considering the effort I am putting into resolving this. I am requesting a direct phone number to reach a human representative in the follow-up email from GoBank. I am open to calling any number, even if it is not a local California one. Please provide me with a contact number to speak with a human representative promptly.

My account was blocked due to reported "unusual activity." Despite canceling my card and advising to transfer funds, my account is now completely locked. I provided my Driver's License, but with a direct deposit arriving tomorrow, I fear it will be rejected. This situation has left me without funds for a week and now at risk of missing my paycheck. I urgently require assistance. Despite multiple calls, I have either been disconnected or denied further assistance. A promised supervisor callback never materialized. This experience is unacceptable. Immediate resolution is essential, or I may need to reconsider my future with Gobank.

I received an Uber debit card after applying successfully. Following the instructions in their email, I provided my birthdate and Social Security number. However, their system couldn't verify me, even though I'm certain I entered the correct details. It's frustrating to be unable to speak to a human over the phone, as the automated system seems to hit the same roadblock. It feels like a dead end without a clear way to resolve this issue.

As an Uber driver, I signed up for GoBank enticed by its perks. After activating my Uber debit card and attempting to use it for the first time, I encountered several issues. The card was not recognized at a GoBank ATM, Walmart, or for a purchase due to a faulty magnetic strip. Despite contacting GoBank multiple times, the automated system proved unhelpful, leaving me frustrated. I tried to withdraw money using other methods but was unsuccessful. Subsequently, GoBank temporarily deactivated my account for suspicious activity after I transferred money from PayPal. This led to further complications as I needed to upload my ID for verification, but the new card had not arrived yet. My attempts to reach a live customer service representative were futile, leaving me with funds stuck in my GoBank account and no resolution in sight. The whole experience has been incredibly frustrating and time-consuming, and I urgently need assistance to resolve this issue.

It has been 7 months since I reported my card stolen. Initially, I spoke to a representative, but it took another five months before I was able to speak with another human who closed my account and assured me a check would be sent for the remaining balance. I am frustrated that my account was closed without explanation and two months have passed without receiving a new card or the promised check. My repeated emails to the claims department have yielded no response. A timely resolution could have been achieved if there were more accessible customer service representatives.

Good morning. I am reaching out regarding an email I received about unusual activity on my GoBank account. The email asks for verification steps, starting with my card number. However, I had to deactivate my card due to a phone hack. I have not received the new card yet. Can I proceed working and will my earnings from Uber be deposited to the account even though I cannot cash out until I have the new card? Thank you.