Gmail Customer Service Issues

Archive 99

The following are issues that customers reported to GetHuman about Gmail customer service, archive #99. It includes a selection of 20 issue(s) reported April 24, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A couple of years ago, I deleted my Gmail account, "[redacted]". Recently, I realized many important accounts are linked to that email, and I'm unable to access them now. Despite reaching out to support multiple times about recovering the deleted account, the responses I receive only mention "recovering the email." I'm seeking guidance on the steps I should take to restore access to this deleted Gmail account.
Reported by GetHuman8320657 on Montag, 24. April 2023 06:10
I'm having trouble signing up for a newsletter as Gmail is blocking messages from the sender. I attempted to add the sender to my contacts to no avail. The confirmation email from the sender is not reaching me despite successful delivery to my work account. I have been unable to locate a solution on Google's site and there seems to be no means of contact with Google directly. I require assistance with adjusting the necessary settings to receive emails from this particular sender.
Reported by GetHuman-ktbiggar on Montag, 24. April 2023 16:31
My account [redacted] was hacked and deleted almost two months ago. I never received an email in my backup address to inform me that it was deleted. Therefore, your responsibility is involved in this lack of communication. Even when hacked, I should have received an email from you informing me. Now, I attempted to recreate the same account address because I have a Discord linked to this email address that no longer exists. As a result, I do not know how to change my email address, and my Discord account will be lost. It would be appreciated if you could resolve this situation promptly and recover this email address for me. Thank you. Best regards, Frank V.
Reported by GetHuman-frankiva on Montag, 24. April 2023 17:27
I have a Gmail account under "[redacted]" that I've had for several years. While the account works on my new phone, I'm unable to get it to function on my new Kindle. The Kindle, a gift from my daughter, is registered under her name on Amazon, complicating matters as I can't recall my password. If I could receive the necessary numbers from Gmail on my phone, I believe I could resolve this issue. Please understand that I am a 70-year-old woman trying my best to navigate this technology. Any assistance would be greatly appreciated. - Luanna Shorey
Reported by GetHuman8321970 on Montag, 24. April 2023 17:47
Good day. I have created a new account for the hotel "La Scala" in Taganka, located at Narodnaya Street 14, Building 1, Moscow, uploaded photos, and confirmed it by entering the verification code received via phone call. However, the account is still not confirmed because there already exists an account for this hotel. Since the hotel now has new owners, we do not have information for the old account. We tried to confirm the old account initially and were told to wait for three days; if the owner did not appear, the account would be transferred to us. The owner did not show up, but we couldn't claim the account as the verification method includes a non-existent phone number (we tried calling multiple times) and an email we don't have access to. We attempted to change the email to [redacted] or [redacted], but it didn't work. The information is outdated; we need to update the hotel's photos and adjust the breakfast details. When searching for our hotel, a phone number 8([redacted]) [redacted]-14-82 is displayed, but it's invalid. The current hotel phone number is 8-[redacted]-[redacted]-81-58, which is causing us to lose clients as guests complain they can't reach us. Please respond promptly to resolve this issue.
Reported by GetHuman8325529 on Mittwoch, 26. April 2023 08:23
I forgot the password to my account and I am unable to recover it using my linked phone number as the OTP process keeps failing. I have been trying for a week now on the same device I usually use to login to my email. I also attempted to recover my account using my phone lock pin, but it keeps showing an error. I would appreciate any assistance in recovering my account. Name: G. Dar Email: [redacted] Linked Phone Number: [redacted]
Reported by GetHuman8328315 on Donnerstag, 27. April 2023 13:39
My laptop crashed unexpectedly, and I didn't have any usernames or passwords written down due to security concerns. As a result, I'm unable to access my Gmail account without a password. Since I didn't update my new cell phone number in my Gmail personal information, I can't use it for security verification. I kindly request a temporary password to be sent to my new email address, [redacted], so that I can regain access to my Gmail account using the temporary password and my old email address.
Reported by GetHuman8331984 on Samstag, 29. April 2023 01:57
I've lost access to my Gmail account. I haven't logged in for approximately six months. When I try to log in on my PC, I'm prompted for the password which I can't remember. I tried the "forgot password" option, but it requires the email I no longer have access to. I would appreciate your help as this Gmail account contains all my important accounts. I can provide a photo as proof that the account is mine and still saved on my PC. Thank you for your assistance in recovering my Gmail password.
Reported by GetHuman-jellykhk on Samstag, 29. April 2023 18:43
Hello, I need assistance with a compromised email account. Today at 11:50 a.m. (CET), my account was hacked. I've already updated my password, but I keep receiving Failed Delivery notifications. It appears that the email was mass-sent to numerous accounts, luckily many of them are non-existent. Could you advise on further steps to secure my account and prevent the failed delivery alerts from continuing? Thank you, Daša
Reported by GetHuman-dasazrak on Montag, 1. Mai 2023 15:37
I'm facing a challenge as my original i12 locked me out permanently, prompting me to purchase a new phone from a different provider urgently. I aim to install the Gmail app on my new phone and retrieve my backed-up data from iCloud. Struggling with a two-step authentication that requires a 6-digit code, I realize the code is being sent to my old phone number linked to the i12 I can no longer access. This has left me unable to set up my new phone or access my email account.
Reported by GetHuman-kyleluch on Montag, 1. Mai 2023 17:08
Hello Bolgam Vaishnavi, I have submitted your question to the Google Account Community. Typically, most questions are answered within 24 hours. You will receive an email notification once a reply is posted. Dear Google Team, I have encountered a problem as I have forgotten my Gmail account password. Unfortunately, I do not have access to the recovery phone number and email associated with the account. I am reaching out for assistance on how to regain access to my account. Thank you. Email: [redacted] I kindly request your help in resolving this issue. Thank you.
Reported by GetHuman-bolgamva on Dienstag, 2. Mai 2023 12:13
Hello Bolgam Vaishnavi, I have submitted my query to the Google Account Community for assistance. I usually receive responses within 24 hours and will be notified via email when there is an update. Dear Google, I am encountering an issue with accessing my Gmail account due to a lost password and no linked recovery phone or email. I seek guidance on how to regain access to my old Gmail account, [redacted] Your help is greatly appreciated. Thank you.
Reported by GetHuman-bolgamva on Dienstag, 2. Mai 2023 12:30
Hello, I am experiencing difficulty accessing my Gmail account with the username [redacted] due to a verification issue with an old mobile number. Despite knowing the correct password, a verification code is being sent to a mobile number that I no longer use. The account I wish to recover is connected to the email address [redacted] The recovery email for this account is [redacted], which I am able to access. Your assistance in resolving this matter is greatly appreciated as this account is of high importance to me. Thank you, Sako Sarkoian
Reported by GetHuman-sakoser on Dienstag, 2. Mai 2023 20:01
I created this email when I was younger and now I can't remember the password. I recall changing it frequently. The email was set up on two phones that are no longer functional. As most of my accounts are linked to this email, it would be more convenient to access it. Unfortunately, I no longer have the phone number associated with the account. My old email is [redacted] Accessing it would resolve many issues as I have a lot of important information connected to it.
Reported by GetHuman-trwallac on Donnerstag, 4. Mai 2023 17:15
Tengo dificultades para recuperar varios correos electrónicos ya que olvidé las contraseñas después de haberlas guardado en un dispositivo que me robaron. A pesar de intentar cambiar las contraseñas, algunos correos siguen inaccesibles. Aunque había logrado iniciar sesión en otro dispositivo, por error los cerré sin poder volver a acceder. Estos correos son fundamentales para mí, ya que contienen información vital, especialmente mi correo principal. Agradecería cualquier ayuda posible para resolver este problema.
Reported by GetHuman8345109 on Freitag, 5. Mai 2023 01:00
Hello, My former partner changed my Gmail password and recovery phone number. She added her number and removed mine. I no longer have access to my Gmail account, which is inconvenient as I have many important documents in that email inbox. I would like to regain access to my Gmail account by resetting the password and having it sent to my personal email address, which I will set as the recovery email for the security of my account. Also, I would like to have the email account disconnected from any existing sessions. Thank you for any valuable assistance you can provide. Best regards.
Reported by GetHuman-bahiala on Freitag, 5. Mai 2023 07:10
Good evening, I am having trouble accessing my Google account ([redacted]) because the phone I used for authentication is broken and the phone number linked to it is no longer active after moving from Saudi Arabia. I remember my password, but the issue is the secondary email address used for authentication as well. Please assist me in resolving this matter. Thank you. - Okorie O.
Reported by GetHuman-drkachio on Freitag, 5. Mai 2023 13:24
I tried to access Google Photos today and was surprised to see a notification that my session had expired, even though I had used it earlier. Google is now stating they cannot confirm my account ownership. Strangely, I still have access to my emails on my phone but am locked out elsewhere. It's crucial for me to retrieve my son's pictures on Google Photos. I uncovered a deleted email indicating my password was altered on 4/27 at 10:17 pm, despite me not making any changes. It appears my account may have been compromised.
Reported by GetHuman-doniamc on Freitag, 5. Mai 2023 14:21
Hello, I am seeking assistance with my mother's broken phone and lost Gmail account. She cannot remember the password and only recalls the last few passwords. Despite having a phone number linked to the account, Gmail is asking for a code from the email address for verification, which is inaccessible. Any help would be greatly appreciated in restoring access to her account.
Reported by GetHuman8348655 on Samstag, 6. Mai 2023 19:55
I am having trouble logging into my michelelore820@gmail account. I am able to receive a verification code on my phone number, but it is not being accepted, and I am unable to verify my identity. Unfortunately, I do not have access to the recovery email I used when setting up the account. I even attempted to log in from the same network and on the same Google Chrome browser as before, without success. I urgently need to access my Gmail, but they continue to prompt me to send a confirmation email to the inaccessible address. I established this account a few years ago during a brief switch from an Android to an iPhone, and now I need to enter it to reset a password for an application. Is there any way to resolve this issue?
Reported by GetHuman-lvngcln on Samstag, 6. Mai 2023 21:58

Help me with my Gmail issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!