The following are issues that customers reported to GetHuman about Gmail customer service, archive #100. It includes a selection of 20 issue(s) reported May 9, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello,
I inadvertently logged out of my email account yesterday and have forgotten both my current password and the password to the recovery email address. I do remember my password from 3 months ago, but it is not working. I have been trying to access my account on the same phone and laptop I always use.
Despite trying everything, I am still unable to get into my account. I would appreciate personalized assistance or a link to reset my password.
The email causing me trouble is: [redacted]
Thank you.
Reported by GetHuman8353798 on Dienstag, 9. Mai 2023 14:41
I am unable to recover my Gmail account that I accidentally deleted a few hours ago. I have attempted various methods without success. The issue lies in not remembering the correct email address I initially entered during the account setup. Additionally, the phone number associated with my account is for my landline [redacted], which hinders me from receiving the verification code. My cell phone number is [redacted]. Your assistance in recovering my account is greatly appreciated to prevent losing all my important contact information. Thank you for your help! - Mary
Reported by GetHuman8354018 on Dienstag, 9. Mai 2023 16:21
I have been using my Gmail account, adam.temme45@gmail, on three different devices. Recently, all these devices have stopped working. These were the only devices I ever used for this email. In the past few months, I had to change the password frequently as it kept getting hacked, necessitating almost 10 password changes. Regrettably, I can't recall the last password I used. I've tried several recent passwords, but none seem to work. The "forgot password" option on the sign-in page requires verifying via a phone number; however, my phone, which had the required number, stopped working a few days ago due to a broken screen. I urgently need access to my Gmail and am looking for alternative ways to recover my account.
Reported by GetHuman8354059 on Dienstag, 9. Mai 2023 16:41
I logged out of my Gmail on my phone to log in on my new laptop. I successfully signed in on the laptop, but when I tried to sign back in on my iPhone, I faced issues with the security code disappearing before I could enter it, despite receiving it via text or recovery email. I've attempted this about 10 times today without success. I really need access to my account as I'm leaving for a trip, and all my important confirmation details are in my email. My Gmail ID is [redacted] Thank you for your assistance.
Best,
Lisa C.
Reported by GetHuman8354160 on Dienstag, 9. Mai 2023 17:17
My Gmail account got hacked. The hacker changed the phone number associated with it, so now I can't recover access because the recovery options require sending a code to the Gmail account or the phone number. I don't have access to either. I believe my Hotmail account is linked to Gmail, but I can't find an option to send the code there. How can I regain access to my account and revert the phone number change?
Reported by GetHuman8354584 on Dienstag, 9. Mai 2023 20:19
"I have accidentally been having some email issues.
"Can't get into email. Tried to change pass...
"We have detected unusual activity... **@***.com my account has been hacked...
"I can't sign in to my email. It does not hav...
"I have reset my Gmail account *****@***.co...
"My phone was stolen and so...
"My Gmail was hacked and my number...
"My Gmail has been hacked, please recover my account"
"My email was hacked and I need to recover...
"I cannot compose a message on my Gmail...
"My account was hacked and they changed...
"My account has been hacked... the hacker...
Reported by GetHuman8355209 on Mittwoch, 10. Mai 2023 04:37
For the past two days, my incoming emails have been slowing down, and now completely stopped by Tuesday night. I was on the phone with the sender, and although they received my email, I did not get their reply. This issue is not related to the spam filter. Consequently, I cannot access secure websites that require sending me verification codes via email. This is a critical situation that needs to be resolved promptly. Any assistance on how to move forward would be greatly appreciated. The question below is not relevant, but I am required to provide my email address to proceed with this request. If needed, please reach out via text or call at [redacted].
Reported by GetHuman8356662 on Mittwoch, 10. Mai 2023 19:19
About a week ago, an unknown device accessed my Instagram account. Shortly after, I received emails from Spotify and Microsoft alerting me of suspicious activity. Today, upon reviewing the emails, I promptly changed all my passwords. Upon checking my Microsoft account login activity, I discovered a hacker logged in on May 7th and my password was reset by Microsoft. I am concerned about the security of my accounts and what steps I should take next.
Reported by GetHuman-sahujiso on Donnerstag, 11. Mai 2023 14:14
I have access to my Gmail account but I'm unable to retrieve the second authentication code as I no longer have the necessary device. I need assistance to unlock my Gmail account. I can provide the first passcode "brettbbb4343" to verify my identity. The Gmail account in question is "[redacted]" Your immediate help is greatly appreciated.
Reported by GetHuman8358259 on Donnerstag, 11. Mai 2023 14:19
I have been experiencing issues with sending emails from my Gmail account to specific email addresses such as rangeweb.net, wowway.com, and tds.net. Despite my emails not containing any spam, they are consistently rejected by the recipients. Interestingly, when sending the same emails from my Yahoo account, they are delivered successfully.
I have contacted rangeweb.net, and they believe the problem lies with Gmail. This situation is troublesome as I frequently correspond with contacts through rangeweb and it is essential to have this matter resolved. My Gmail address is [redacted] I have been advised that the problem may be related to my Gmail settings. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman8359081 on Donnerstag, 11. Mai 2023 19:51
Hello, I need help with an issue in sending attachments from my Gmail app to my XERO app. Previously, this was working fine without any problems on my phone. However, now when I try to send the attachment to XERO, the Gmail app freezes and I have to close it on my iPhone 14. Interestingly, I can successfully send the same attachments to other apps without any issues. The attachment sizes are small, ranging from 32KB to 100KB, such as standard invoice attachments. I have already tried uninstalling and reinstalling the Gmail app, but the problem persists.
Reported by GetHuman8359813 on Freitag, 12. Mai 2023 04:15
Hello, I am having trouble accessing my email on Google. I remember the password, but every time I enter it, Google asks me to also enter text that is displayed. After entering the text, it prompts me to re-enter the password and input the text again. I might be mistaken about my password. My phone recovery number, ending in [redacted], is no longer in use, and I don't have an alternative email connected. Could Google please send the email password recovery to my new email address, [redacted]? Thank you.
Reported by GetHuman8364020 on Sonntag, 14. Mai 2023 09:53
Recently, my daughter accidentally dropped my phone in the bath, and I had to get a new one. Unfortunately, I lost all my passwords. I am trying to access my Gmail account, but I no longer have the password or access to the old phone number linked to the account. I've tried to recover it, but I'm not receiving the security questions. As a result, I created a new email, [redacted] I would greatly appreciate your assistance in recovering my [redacted] account, as it contains important emails. Thank you for your help. Laura
Reported by GetHuman8364200 on Sonntag, 14. Mai 2023 13:06
I am in need of assistance with my email account [redacted] as I seem to have forgotten the password. Despite receiving the verification codes on my mobile, I am unable to log in as I am not seeing the codes sent via email. Your help in resolving this matter would be greatly appreciated. Thank you. Please send the recovery information to [redacted]
Reported by GetHuman8368020 on Dienstag, 16. Mai 2023 08:44
Hello,
I tried to log in to my Gmail account and was supposed to receive a verification code through the recovery email. Even after waiting the initial 30 days, I never received the link. Today, I encountered the same issue. I have been waiting for almost three months now, dealing with this recurring problem. I urgently need assistance to rectify this major error.
Thank you,
Colin
Reported by GetHuman8368480 on Dienstag, 16. Mai 2023 14:12
I can access my email and password, but I am unable to complete the two-step verification process since it requires access to my Gmail app, which I can't open due to an issue with my iPhone screen. The only alternative verification method listed is my old phone number, which I updated a few months back. My email is [redacted] with the password Kiara01, and the old number linked is [redacted]. I would greatly appreciate it if the old number could be changed to [redacted] so that I can use it for verification in the future. This is important for me as all my emails from the past decade are stored in that account.
Reported by GetHuman-kiarahol on Dienstag, 16. Mai 2023 23:37
Dear Sir,
I am having an issue with the OTP process for the test. I followed the link you provided, filled in all the required information with the email id [redacted] After that, I clicked on the submit button to receive the OTP, which I entered successfully. However, there is another submit button at the end of the page which triggers another OTP, sent to the email id [redacted], which I no longer have access to. This situation is preventing me from starting the test without the final OTP.
I kindly request your assistance in removing the email id [redacted], so I can receive OTP only to [redacted] My phone number is [redacted].
Thank you.
Reported by GetHuman8370480 on Mittwoch, 17. Mai 2023 09:55
Throughout my life, all my work has been stored in my Gmail account "[redacted]," which I've had for over 10 years. Unfortunately, I lost access to it after getting a new phone a year ago. Despite numerous attempts, I have been unable to recover it as the phone number linked to the account is now assigned to someone else. I have extensive evidence to prove my identity and ownership of the account, including my passport, IDs, game emails, food orders, and more. My account holds vital information, including valuable third-party accounts associated with it. I have even waited a year without any response after being instructed to wait 30 days. The stakes are high, as my job and important projects are at risk. I have a recovery email at [redacted] I urgently need assistance to regain access to my account.
Reported by GetHuman-hamza_so on Mittwoch, 17. Mai 2023 13:18
About five months ago, my Facebook profile was hacked, and money was taken from my bank account. I suspect my ex-boyfriend, who has been stalking me, might be behind this. I've taken various security measures like getting a new phone, changing emails, using two-step verification, app locks, and password managers. Despite all this, he seems to have access to all my accounts. I have even changed my phone numbers and internet providers. This intrusion has affected my job as all my devices were infected. I reported this to the police and will file a protection order against him. I am certain he has access to my phone as his device is listed as trusted. I've noticed activities on my accounts while I was asleep, indicating his access to my personal information. I feel violated and overwhelmed, and I am desperate to regain control of my life.
Reported by GetHuman8371898 on Mittwoch, 17. Mai 2023 20:30
Good morning,
I kindly request assistance with resetting the password for my Gmail account, [redacted], as I have forgotten it. I lost my phone and now using the number [redacted]. I need help to retrieve my password since all my emails are connected to the old number. Please consider my request as I am a student depending on the email for important communication. I have provided all the necessary details for your reference, and feel free to reach out for email confirmation, as my emails are routed through that Gmail account. Your help in this matter is greatly appreciated. Thank you.
Reported by GetHuman8375059 on Freitag, 19. Mai 2023 07:23