Gmail Customer Service Issues

Dear Gmail Team, I am writing to inform you that my old account, [redacted], was last accessed on a different device a few months ago. Unfortunately, I have lost my mobile phone since then. I have recently purchased a new device and am unable to access my old Gmail account as I do not remember the password and I no longer have access to the recovery number associated with it. I kindly request your assistance in recovering my old Gmail account and linking it to my new Gmail account, [redacted] Thank you for your help. Sincerely, S. Singh

In February, my Facebook account got hacked, and last month, my Google account was compromised as well. The hacker accessed my credentials twice, leading me to hold off on creating a new account until they are permanently removed. My Facebook page has been locked by the hacker, preventing me from using it even though I can still see it. The unauthorized logins have been detected in Plymouth, Corcoran, and around Minneapolis. Despite my efforts to secure my accounts, the hacker continues to gain access. I feel helpless in resolving this on my own and am seeking assistance as I am eager to put an end to this distressing situation.

Hello, I am Nino Villani writing from Rome, Italy. My email [redacted] was hacked on October 11, [redacted]. I have tried various methods to recover it, but none have been successful. The hacker has changed my password, backup codes, recovery email addresses ([redacted] and [redacted]), and the phone number associated with my account (+[redacted]85). This is very important to me as it contains all my personal information. I created this account around [redacted] or [redacted], but I can't remember the exact date.

Hello, I am experiencing an issue with my email account [redacted] I am unable to access the account and even the recovery process fails to work. The verification code sent by google is not reachable as my phone number has been changed (the previous number was +[redacted] 44 [redacted] 64 05). This has left me at a dead end. I urgently need access to this account for my YouTube channel and emails. Can you assist me in recovering it? Your assistance would be greatly appreciated. Thank you!

I've been using my Gmail account for more than a decade. Unfortunately, I forgot my password and lost the phone associated with it. When I tried to link my account to a new phone, I got locked out for logging in from an unfamiliar device. This is distressing because I have important photos stored on my Google account that capture significant moments in my family's life. I am seeking assistance in accessing my account either through a temporary password or any helpful advice. It's frustrating that there isn't a direct person I can contact for issues like these. I remain a loyal but increasingly frustrated user of Gmail.

I am having trouble accessing my Gmail account, [redacted], because I forgot the password. Despite following the steps to reset it, including entering a 6-digit code sent to my alternative email, [redacted], I received a message stating that it would take 48 hours to send a sign-in link. It has been 2 days already, and I am frustrated with the delay. Other service providers handle password resets more efficiently, so Google should consider improving their process. Thank you.

I am experiencing issues with emails bouncing back with error code "[redacted] 5.4.1" from various domains like @kcl.ac.uk and @biofields.com. Despite trying to send from both Gmail and Outlook accounts after a few days, the problem persists with around 5 or 6 addresses. I attempted to clear and re-enter the email addresses, but the emails continue to bounce back. I have explored Gmail's help resources but haven't found a resolution. As there is no live chat or direct email support available, I am seeking assistance here to resolve this critical matter and communicate with these recipients. Thank you for any help you can provide.

Hello, I am unable to access my Gmail account due to issues with my phone number. The verification code is being sent to an old number. Despite attempting to use my recovery email provided here, I am being asked to wait 30 days for a reset link. I have an upcoming interview and crucial information is in my Gmail account, [redacted] Waiting for 30 days is not an option as my family relies on this opportunity for food and sustenance. Your prompt assistance is greatly appreciated. Please consider my attached certified ID for validation. Thank you. Regards, TN [redacted]

Hello. I created an account using [redacted] around February 17, [redacted]. I logged out once and now cannot access it due to not having any backup information to verify my account. I am even unsure about my password now. This Gmail account is crucial for me as I have used it for three university applications and need to know the results. Thank you in advance for your assistance.

I have an email account under "[redacted]" which I don't check often but use for certain online activities. I recently discovered that this account has been hacked, and the recovery email associated with it is not mine. I have two other similar emails, "[redacted]" and "[redacted]," aside from the compromised one. I am unable to recover this email on my own and have pending payments linked to it that I cannot cancel. I would appreciate any assistance in regaining access to this email account.

I created my account on a phone that doesn't belong to me. When the owner asked for the phone back, I deleted my Google account without realizing I would have trouble recovering it. Now, I am suffering because I linked this account to several exchange platforms, and accessing them is impossible due to the two-factor authentication system. Please help me restore my Gmail account: [redacted]

I recently changed my phone number, and I'm now experiencing an issue with my Gmail account's 2-step verification process. I am stuck in a loop where it requests a code be sent to my old number. When I choose the next option, it prompts me to check my email on a different device. Unfortunately, every device I try, including my computer, tablet, and old phone, either asks me to verify the locked-out email or does not show an alternative option. It seems like I may have to create a new email so that I can receive assistance. You can contact me at [redacted] with my new phone number, [redacted]. My old email and phone number were [redacted] and [redacted] respectively. Thank you.

I forgot my most recent Gmail password and went through the password recovery process but got stuck in a loop. After entering the text code sent to my phone, it requested a code be sent to my Gmail account, which I couldn't access. I even created a new Gmail account and waited for a code, only to face the same issue of a code being sent to the inaccessible account. It's frustrating as I rely on this email for work.

I can no longer access two email accounts, [redacted] and [redacted] I suspect [redacted] was compromised after my phone was stolen, and for [redacted], I cannot recall the backup email I used. I have significant details about both accounts. [redacted] was reset when I secured a job a few years back. In the profile picture, I had pink, blue, and purple hair. Initially, I went by Kaela Shrader, but I might have changed it to Kaela Young. Despite remembering the names and some passwords associated with both accounts, as well as addresses Google Maps indicated, I am struggling to regain access. Due to a past head injury, I sometimes face memory lapses, complicating this situation.

I once gave my ex-friend the password to my account for a game. Recently, he changed the password and updated the recovery phone number. I managed to guess the password back and added my own recovery phone. Later, I saw him regain access to the account, but I'm not sure how. I tried to recover the account myself, but I received a message saying something like: you are using the maximum number of accounts. I don't understand this and how to bypass it to prove that it's my account. I am struggling to recover the account, please help. Hacked account: [redacted]

I lost access to my Gmail account over a year ago and have tried all recovery options. The account was created over 5 years ago, and I no longer have the phone number associated with it or the option to use my backup email. I hope to recover this account as I need it for an important opportunity. I am ready to provide any necessary identification. The email address linked to the account is [redacted] Thank you for your help in recovering my account.

Dear Support Team, I am experiencing difficulties with my Gmail account. Specifically, I am not consistently receiving emails from a particular sender. Although they have confirmed sending the messages, they do not appear in my inbox, including in All Mail, Spam, or Trash. I have thoroughly checked all settings and followed the steps outlined in the Google Help Center, but the issue persists. The problem seems to occur only when the sender emails me individually, as opposed to within a threaded conversation. Any assistance you can provide would be greatly appreciated. Sincerely, Bryan

I recently got locked out of my Instagram account. The account is linked to an email I no longer have access to, and I also can't access the recovery email or the phone number associated with it. I need to regain access to my email [redacted] in order to receive the verification code for Instagram. This is important to me because I have clients on there whom I assist with car repairs, as I work as a mechanic on the side. Unfortunately, I no longer have the phone number [redacted] and I am eager to regain access to my account without losing contact with my clients.

I've been locked out of my Google account since yesterday. It seems someone has hacked it, changed the password, phone number, and added a token key, making recovery impossible. I've reached out to Google for help, but they believe it was me accessing the account. Unfortunately, I remain unable to regain access. I've created a new Google account; please use that to get in touch with me.

I am currently unable to access my Gmail account which I have been using for over ten years due to issues with multiple devices. Despite receiving an email stating that the two-factor verification had been removed, it is still active. I have very sensitive information stored in this account that I cannot afford to lose. My email address is [redacted], and I also have alternative emails listed as follows: [redacted], [redacted], [redacted], and [redacted] If you reach out to me, kindly contact me on all of these accounts to ensure I do not miss any assistance in resolving this matter. Thank you in advance for any help you can provide to resolve this urgent issue.