Gmail Customer Service Issues

I am having trouble accessing my Gmail account. When I attempt to recover it, I am asked to input a password I have forgotten. After selecting the forgot password option, I am directed to enter my recovery phone number. While I receive the recovery code on my phone, I am then prompted for another code sent to the Gmail account I am trying to recover. However, I cannot access that account to retrieve the code needed for recovery.

Hello, I believe two of my accounts have been hacked, and I am also a victim of identity theft. My name is Maxime Mauranges, and I have accounts on Google under the name Maxtaure. The two compromised accounts are: [redacted], created for work, and [redacted], created in my youth around 15 to 20 years ago. The issue arises from a two-factor authentication requiring a different phone and email, which I do not have access to. I would appreciate it if you could help deactivate these accounts or contact me via email at [redacted] or on my phone at +33 (0)[redacted]65. Thank you for your assistance.

I recently lost my phone with my SIM card. Unfortunately, I did not sign in on any devices nor did I add a recovery email. The recovery number is also lost with the phone. I can remember my Gmail ID and password, but I am having trouble with the 2-step verification process when trying to sign in on my new device that I recently purchased, as I didn't set up a recovery email or number. My Gmail account is extremely important to me. Could you please provide access or offer another chance to add a recovery email/number?

I recently sold my Gmail account, but unfortunately did not receive payment for it. The Gmail account is linked to a Supercell account that holds significant value. I believe I have been scammed because my password was changed, and a recovery phone number was added without my authorization. The Gmail account in question is [redacted] To verify ownership, my Infinix Note 12 device was previously logged into the account. This device serves as proof of ownership. I seek assistance in dealing with the scammers who have hijacked my account. Please note the following details: - Gmail account: [redacted] - Previous password: @Manager4you

Hello, I am writing on behalf of my 93-year-old grandfather who was setting up a new computer in our office. He encountered difficulties with account recovery as he couldn't recall his previous password, despite several attempts to reset it. The phone number linked to his account received a verification email, but due to his age, he may not have comprehended how to use the verification number for email recovery. Currently, he is locked out of both computers and unable to access his emails. If feasible, I kindly request that this matter be treated as a high priority. Thank you.

Hello, I am facing difficulty accessing my Gmail account, [redacted], as I have forgotten the password. When trying to recover it, I receive a message stating that I did not provide enough information for Google to confirm my ownership. Unfortunately, my last device where I have signed in before has been stolen. I would appreciate any assistance you can provide to regain access to my account promptly. Thank you in advance.

I am having trouble signing into my Gmail account on Google to sync it with my laptop. I am aware that there was a security issue, and my account got disabled on my Windows laptop. I have already changed my password, and I can access my account on other devices. However, when attempting to log in on my Windows laptop, I receive the following error message: "[redacted]. That's an error - The server cannot process the request because it is malformed. It should not be retried. That's all we know." Thank you. - Madhav V.

We are facing a significant issue and need your assistance. My wife is struggling to access her Google account since she recently changed her phone after the old one, Xiaomi Redmi 12T, broke. The challenge is her account is linked to the old phone and her previous phone number, of which she no longer has access. Resetting the password is not an option due to this. Although she has another accessible account, the crucial WhatsApp backup she needs is stored in the inaccessible account. Your help in resolving this matter would be greatly appreciated. Best regards, Randy J. Ross

There seems to be a mix-up with someone else using the same Gmail address as mine. I've been receiving emails intended for a person named Pamela Lemish on my Gmail, which is causing confusion. This has occurred multiple times, mainly related to political causes and media I'm interested in. Additionally, I've received phone calls from an Illinois hospital asking for this person regarding money owed. I haven't reached out to the phone numbers I found online as I suspect it might be a scam. I'm unsure how to proceed in this situation and would appreciate any guidance or assistance.

Hello, Since yesterday, I have been unable to access my Google account. I have an email address (see below) associated with it, which I can access, and a phone number that I no longer have access to due to a contract change. It seems that changing the phone number on my Google account did not work, as the old number is still being displayed during the account recovery process. When trying to recover the account, I can request a verification code via email, but this code is sent to the Gmail address I no longer have access to. Despite following advice from the Google Forum and trying various locations where I usually am, I keep encountering the same problem. Google's email support only responds with standardized messages, and phone support redirects to online resources and email support, without connecting to a live representative. Is there any way to restore the account using my regular email address? Best regards, A. Müldner

I have faced difficulty accessing my Gmail accounts because of losing my phone multiple times, resulting in losing access to three important accounts. The email addresses I need help with are: [redacted], [redacted], and [redacted] These accounts are important to me as they contain valuable pictures of my son and deceased boyfriend. I am reaching out for urgent assistance to regain access to my accounts. Thank you for your prompt attention to this matter.

Good afternoon, I encountered an issue logging into my account, as it did not accept my password. I am confident it is correct as I have used it before and have it written down. I attempted to recover my account but lack access to the phone number linked to it for verification. Although I can log into another Gmail account with the recovery email, it doesn't allow me to access the necessary account. I urgently need to retrieve important business-related documents and contacts. I am willing to provide additional email information if required. Thank you in advance for your assistance in recovering my email account, [redacted]

Our Gmail account is [redacted], and our registered mobile number is [redacted]. On March 20, [redacted], around 4:00 PM, we were automatically logged out from all devices. When trying to log back in, we received a message that the password had been changed an hour earlier. We attempted to recover the password using the provided steps, but the recovery code was sent to our registered mobile number and email address, which are the same - [redacted] Unfortunately, we were unable to recover the password with this email address. Therefore, we kindly request to update our recovery email address from [redacted] to [redacted]

I am experiencing issues with receiving emails on my business account, [redacted], with no prior notification from your end about any problems. I am unable to receive emails but can still send them, which is causing significant financial loss. The system mentions that MX records need adjustments, but being 63 years old and not very tech-savvy, I am unsure how to proceed with this task. I urgently require your assistance to resolve this matter as soon as possible. If resolving this is not possible, please proceed with canceling my account, as I may need to seek an alternative mail service provider. I am disappointed by the lack of warning and inadequate customer service provided.

Subject: Email Issue on Behalf of Patti R. Hello, I am reaching out regarding my Mom, Patti Rich, who uses the email address [redacted] Recently, thousands of her emails have been mysteriously moved to the trash folder without any action on her part. I have been able to relocate them to her inbox, but we are concerned about preventing this from happening again. This situation has caused her a great deal of distress, even leading her to tears. At 80 years old, she is not very tech-savvy and primarily accesses her emails on her iPhone. These events have made her apprehensive about using her phone for communication. Could you please investigate this issue to ensure it does not recur? Thank you for your assistance. Sincerely, Jordan Rich [redacted]

Hello, I hope you're doing well. I recently misplaced my phone, and I'm facing difficulties accessing my Gmail account. Unfortunately, my backup password is stored in my cloud images, which I am also unable to access. When I try to use the password and receive a verification via SMS, it prompts me for the backup password. If I skip this step, it directs me to another email account which I cannot access. I am willing to provide any necessary verification details, such as email contacts and my date of birth, to confirm that I am the rightful owner of the account. Thank you for your assistance. Safia

Hello, I am Mrs. BEN DHAOU Najoua, also known as Najoua Ghoubentini. I have forgotten the password for my Gmail address: [redacted] I have tried to recover it without success. It is urgent that I regain access to this email in order to unlock my Samsung A13 phone and retrieve important documents. Please assist me as soon as possible. I am willing to provide my identification if necessary. You can reach me at [redacted] or [redacted] Thank you.

We recently closed our Gmail account as a precaution because we suspected unauthorized access. We have since secured the account by changing the password. We kindly request the restoration of our Gmail account, which is [redacted] You can reach us at [redacted] for communication during this process. It would be appreciated if you could inform us about the reactivation of the email. Please contact us at [redacted]. Thank you for your assistance. Sharon & Randy Littlefield.

I am experiencing difficulty logging into my Gmail account. When I attempt to log in, I am redirected to the account recovery process. Despite following the link provided, I am met with an error message indicating that I have not provided enough information for Google to verify my account ownership. I am only prompted to enter my Gmail address and password without the opportunity to provide further details. It is frustrating as I am using the same device I created the account on and normally access it without any issues. I am certain that both my email and password are correct as they are saved on my phone and have been working until recently. It is crucial that this issue be resolved promptly as important emails and accounts are linked to this Gmail address.

Hello, I'm having trouble receiving important work emails in both my inbox and junk folder at [redacted] An IT employee from my company advised me that our mail server is reporting that emails to me are being bounced by my server. They suggested contacting my server to allow the email address, domain, or IP address in their permitted list. Additionally, the IT employee mentioned they will send the software and a password reset email to my Gmail address. They advised checking the Junk folder as Google is strict in blocking suspicious emails.