Gmail Customer Service Issues

Hello, My name is Anatolijs. Two weeks ago, someone stole my phone. I am worried that they might access the important information on it. I am struggling to log into my Gmail account where I have crucial emails regarding my health after battling Covid-19, appointments, bills, taxes, and other serious documents. I have been trying for two days to recover my account but I am feeling very nervous. If anyone could assist me with this issue, I would greatly appreciate it. Email address: [redacted]

I am unable to access my Gmail account because my phone was recently stolen, and I'm not receiving the verification codes. Although I have my email and password, Google requires a verification code from my old phone to log in. I haven't set up a backup phone, so the recovery steps aren't verifying my identity successfully. Is there an alternative way to regain access to my Gmail account and update the linked phone number without creating a new account?

Hello, I am Mr. Christian Auguste, my email address is [redacted] My account is not blocked, it works on my phone [redacted]. I want to add Gmail to my tablet but I forgot the password. I can't recover it the normal way, Google says I lack information. My phone number is listed in my Google account for recovery but it's not working. I am willing to create a new account, but I find it unfortunate because, as I mentioned, my current account works fine on my phone. Perhaps there's a way to recover it through this method. Can you advise me? My email address and phone number are as follows: [redacted] [redacted] Regards, Christian Auguste

When Gmail first launched, I signed up for an account with the email address <[redacted]>. Recently, I discovered that someone else has a similar email, <[redacted]>, and I receive their confidential emails about physician appointments, auto repairs, school matters, and invoices. This situation raises concerns about my privacy and the person's access to my emails. I rarely use the <[redacted]> account. Could you please help resolve this issue?

I recently had an issue with an important email from a government agency that I was waiting for. Strangely, this specific email ended up in my SPAM folder instead of my Main Inbox like the previous ones from the same sender. Unfortunately, this caused me to miss my deadline. I'm confused as to why this happened since all previous correspondence had been coming through without any issues. Can someone shed some light on why this particular email was marked as SPAM when others were not? Your assistance in clarifying this matter would be greatly appreciated. Thank you.

I recently updated my password, but with my new phone, I am unable to recall the new password. Unfortunately, my old phone is broken, and I am unable to receive any verification codes. Despite attempting account recovery multiple times, the only verification options I have are through my old phone number, which is inaccessible, or via email, which is the address I am attempting to log into. My backup email is not appearing as an alternative option for verification. I am not prompted with security or recent-use questions either.

I am facing a significant issue with my Gmail account, which is essential for my social media, banking, and App Store activities. Recently, I discovered that someone has been using it to control my mobile device. Additionally, I have noticed small unauthorized transactions in my bank account. While I initially dismissed them as potential oversight, the real concern lies in the complete control exerted over my iPhone's screen and settings. The keyboard seems to be typing on its own, and when I turn off the device, it restarts automatically. I am worried that my Gmail account and social media accounts might be accessed without my knowledge for illicit purposes, possibly extending to online activities as well.

I recently had my phone stolen, and I am struggling to access my Google account on my new device as I have forgotten my password. When trying to reset the password, I was prompted to go to the settings on my old phone to retrieve a code, which is not possible since it was stolen. I still have access to my phone number, which I have reactivated with my network provider. Please, could someone help me retrieve the code on my phone number so that I can regain access to my email account where I have important information stored. Thank you for your assistance in advance.

I changed my phone and phone number a while ago. Now I want to add my new number to my Google account for two-step verification. However, I forgot my password and tried to reset it, but for some reason, I got logged out of all my accounts. Another issue is that I no longer have the authentication app code since it was on my old phone. This is a major problem because important data is stored in that account.

Good evening, I need assistance with recovering access to my Gmail account. I forgot the password for my Gmail account, but I have the associated phone number to receive a verification code in case of a forgotten password. However, when I enter the code sent to my phone, Gmail also requires my phone's lock code, which I am unable to provide as I cannot access my phone. This account is crucial for work purposes, and I have important work-related emails stored there. I appreciate your prompt response in resolving this issue. Thank you.

Good afternoon. I am facing an issue where I am not receiving SMS on the phone number linked to my email. This email account, [redacted], initially belonged to friend 1, then friend 2, and eventually friend 4. After friend 4 unlinked the phone number, I connected mine, and everything was working fine. However, now we are unable to access the email account, and it is still showing friend 2's number. Unfortunately, friend 2 is not receiving any recovery messages. I am unsure what steps to take to regain access to the email account. Thank you.

Dear Google Support Team, I am reaching out to request your help in recovering my compromised Gmail accounts ([redacted] and [redacted]), which were hacked today around 11 a.m. CET. Sadly, it seems that an unauthorized individual has altered the passwords, preventing my access and control. Despite my efforts to reset the passwords through the account recovery procedure, I have been unsuccessful. It is likely that the hacker has also modified the linked recovery email addresses and phone numbers, complicating my attempt to recover the accounts independently. I will attach screenshots to illustrate this, including a 10-digit code received on the Gmail app for Android. I am optimistic that you can offer guidance and support in the account recovery process. Gmail has been instrumental in both my personal and professional communication, and the loss of access to these accounts has been extremely troubling and disruptive. Kindly advise me on the necessary steps to regain control of my accounts, and inform me if there is additional information needed to facilitate the recovery process. Your assistance in addressing this matter is greatly appreciated. Thank you for your time and support. Best regards, Boris C.

I recently registered a Google account, but it was disabled because I linked my alternate email. Google stated that the account was associated with multiple accounts violating policies. I believe this was an error. I kindly request an appeal to reactivate my account or help unbind the alternate email. I hope to receive a positive response from Google's team. Thank you.

I've been facing issues logging into my Gmail account [redacted] Despite trying everything and attempting to recover it, I haven't been successful. A week ago, I noticed my storage was full, and then I got logged out. I've followed all the steps, including trying the 8-digit backup code as advised. I was also told that Google would send a recovery link to my email address within 30 days, but I have yet to receive it. I'm feeling very frustrated and disappointed because this account is linked to my YouTube channel, and not being able to access it means I can't manage my channel properly.

A hacker has sent a virus to my YouTube accounts, including Google and Gmail, as well as AdSense. Google has given me 48 hours to recover my accounts, but the recovery mail is not clear as the hacker is intercepting the codes. I am concerned that this person may delete my accounts. I have over 30,[redacted] subscribers, and my videos are at risk. I have tried reaching out on Twitter with no response. I am unsure of what steps to take next or whom to contact for help. If necessary, I am willing to provide my ID for verification, but I need assistance in recovering all of my accounts affected by the hack.

Hello, I am reaching out because I no longer have access to my Gmail account. The password was changed without my knowledge by someone I know. The issue is I have no means of recovery as the recovery email address is no longer valid for a long time. The Gmail that I would like to recover is [redacted], and the old password was yoyo34500. I would like your help in logging in because I have important documents in there that I need to retrieve. My name is Mr. Valentin, and if you need more information, I can provide you with my friend's email address. I await your important response. Sincerely, Mr. Valentin

Hello. I am reaching out regarding my Gmail account. I have an email account with you under the address: [redacted] After resetting my computer to factory settings, I have lost my password to access my Gmail account. I am unable to use the "forgot password" option because it doesn't recognize my device due to the reset. The phone number I used when creating the account is [redacted] and my date of birth is 05/08/[redacted]. How can I recover access to my email account, which is crucial for receiving bank, job, and bill-related emails? I hope you can assist me as this would be extremely helpful. Thank you. Regards.

Hello, I discovered today that my Gmail.com email address, [redacted], was hacked. This was the primary email account that I had linked to various other accounts, including banking. Despite having two-factor authentication enabled, I am unable to login as the hacker changed the recovery settings. The recovery process prompts for a USB dongle or an 8-digit backup code, which I do not possess. The alternate email address for recovery was also changed to the hacked email. My YouTube account "CLARK95" was also compromised, with the hacker uploading unauthorized content. As a result, I created a new Gmail address, [redacted] I am seeking assistance in recovering my old YouTube account.

I forgot the password for my Google account [redacted] Since I can't find my phone, I can't verify my identity using Google's system. Could you provide me with a one-time password so I can access my account and update my details? My trusted associated email account will be provided. - Erick B.

Good day, a while back, I had an email account at [redacted], which was linked to a number I recall as [redacted]1. Some time ago, I lost my phone along with the SIM card and couldn't remember the password(( Now I really need access to my email and I am eager to regain it. Please message me; I can provide any information I remember about my email. Personal information included in the email: Leonid Igutov, born on 22.12.[redacted]. I'll be awaiting a response.