Gmail Customer Service Issues

I misplaced a phone containing my Gmail and Live.com email accounts, which I have been using for "two-factor" authentication with each other for a long time. Losing access to both accounts when my phone went missing was frustrating. Microsoft's online recovery process did not work, possibly due to my frequent use of public Wi-Fi. Unfortunately, Google did not seem to have an easily accessible resolution service in the summer of [redacted]. I tried reaching out to their business account support for help, but the call only led to an automated loop with no human assistance. My Google Voice number, purchased and linked to my email, is crucial for verifying my Proton.me account, which is listed as my current email address below.

Dear Support, I am reaching out because I am trying to regain access to an old email account under the domain "[redacted]" Unfortunately, I no longer remember the password, but I do recall the answer to the first security question. When attempting to reset the password by clicking on "Forgot Password," I receive a message stating that Google lacks the necessary information to assist with the account recovery. Does this signify that the account cannot be retrieved? Thank you for your assistance, and have a wonderful day. Best regards, LM

I've been struggling to access my email even after updating my password. Whenever I attempt to reset it, I encounter an issue due to the unfamiliar location prompt. I frequently log in from both my phone and laptop, so this seems suspicious. I believe there may be unauthorized activity on my account. I urgently need assistance with this matter.

I am unable to log into my Google account because it requires verification on my old device or a code sent to my outdated phone number. However, my old device is broken, and the phone number is no longer in use. I urgently need access to this account as it contains contact information for all my friends stored in the cloud. Email: [redacted]

Hello, I need help getting back into my son's Gmail account, [redacted] When I attempt to log in, I receive the error message "Couldn't find your Google Account." However, if I try to re-create the account, I receive the message "That username is taken. Try another." I am certain this account belongs to my son, as there is no other Leon Shinavier. Thank you, Joshua S.

I was in the process of selling my Mobile Legends account to someone, and we had a middleman facilitating the transaction. I provided my Gmail and password to initiate the transfer, but it turned out to be a scam. I realized too late that it was fraudulent. I'm seeking assistance in reporting the incident and possibly recovering my Gmail account for security reasons. I truly appreciate any help in ensuring the safety of my account.

Hello, Following a broken screen incident with my phone, I had to switch to a new device. Unfortunately, I am unable to reconnect to my Gmail account. The system prompts me to verify my identity through a phone number that I no longer have from many years ago. This email address is crucial for my work communication, and without it, I am locked out of everything. Since I cannot fill in the information required for the two-factor authentication, is there a way to recover my account? The broken phone was a Samsung A70. If you need the IMEI number to confirm it was my account, here are my name and date of birth, although I'm not certain if those were used for the account creation. M. Godfrin - April 19, [redacted]

I have been using the same email address at Gmail for over 13 years: [redacted] Lately, my confidence has been shaken as some emails I sent were not received by the recipients but ended up in their spam folders. Investigating further, I discovered that the IP address [redacted].85.[redacted].65, through which my emails are routed, is associated with a "junk" server known for a high percentage of non-existent addresses. I am puzzled as to why my email address is linked to such a server and how this issue can be rectified. This situation is not only inconvenient but also unexpected, and I am seeking guidance on how to address it promptly.

Hello, I am having trouble accessing my email. Despite entering the correct password, the system is flagging suspicious activity and requesting my most recent old password. However, since I have never changed my password in the past, I entered the same one. Unfortunately, the system failed to verify my identity. Even when I try alternative methods, I am still prompted to input an old password, which is confusing to me.

Hello, my name is Andrea Yesenia Cruz Ríos. A few days ago, I lost access to my Google account since I was mugged, and all my accounts were left open - Banco Azteca, Microsoft, Teams, etc. Now, I need to access my account as I have a lot of important data saved there. I have been trying, but I am not getting any options to verify that the account is mine. I have also sent emails for assistance in verifying my ownership of the account but have not received a response. I don't have an ID because I am a minor, but I do have my CURP: CURA050527MMNRSNA3.

Hello, I don't understand why my positive reviews are not being published on Google despite adhering to the guidelines and making changes as necessary. I would appreciate some clarification on how I can adjust my reviews for them to be published. Have a great day.

My aunt recently had a stroke, and I am helping my uncle to regain access to her accounts since he doesn't have some of her login details. For her Gmail account registered under [redacted], I have located her password. However, when attempting to log in, I discovered that the phone number associated with the account is incorrect, preventing me from accessing it. I am seeking guidance on how to recover the account. Please reach out to me via email at [redacted] or contact my Uncle at [redacted].

Dear Sir or Madam, I have been unable to access my Gmail account registered under [redacted] since the start of [redacted]. During a police investigation in [redacted], only the authorities had access to the account. The investigation has concluded, and no changes were made. I discovered that my recovery email and phone number associated with the account were altered. I kindly request the release of my Gmail account, as it holds great importance to me. Please provide instructions on how to reactivate the account. Kind regards, Tayfun Yildiz

I recently left my job, and to my surprise, my work email account was deleted without any notice. On that account, I had important documents, including a study guide over [redacted] pages long that I urgently need. I reached out to the system administrator twice today, but unfortunately, he was unhelpful and rude, claiming he had no time to assist me. I am upset not about the email deletion itself, but about not having the opportunity to retrieve my essential files. I would appreciate any help with this matter. Thank you.

Hello, I created a Gmail account a few years ago, but the phone number associated with it is one I no longer have. I used this number to create a Snapchat account, and I can't update my account details (email and phone number) because I no longer have access to the email (I forgot the password) and the phone number has been reassigned to someone else. Nearly a week ago, my Snapchat account was hacked. I need to regain access to my email to take control of my social media. It's crucial for me to recover my email because it contains private photos with my family and close ones. I contacted Snapchat support, but they couldn't help much. I also reached out to my old service provider to retrieve the phone number, but the records have been deleted. Your assistance is my last hope. Please, I would appreciate your help in recovering my account. The email in question is [redacted]

Hello Google team, I previously used the account [redacted] on this mobile, but now I am unable to sign in as I have forgotten my password and have no recovery options. I kindly request assistance in recovering my old Gmail account. Please send the reset link to my new Gmail account [redacted] Thank you, Google team.🙏

Since yesterday, I've been unable to access my Gmail account. I deactivated my Samsung S22 Ultra phone, but when I try to log in with my email and password, it asks for a verification code from my old phone number, which I no longer have. I would like to recover my Gmail account as soon as possible. I can provide a photo of myself with my passport for verification. My Gmail account to recover is [redacted]

My Gmail account and consequently my YouTube channel, which uses the same Gmail, have been hacked. The hacker changed the backup email and phone number, preventing me from restoring my Gmail. They also added a USB security key. I can see in my backup email the notifications about the password change and other alterations on my stolen Gmail. I can confirm that it is indeed my Gmail account. Strangely, I still have access to my Facebook account linked to the same Gmail address, but I cannot access my Gmail and YouTube channel.

I have two emails: [redacted] and [redacted] The email that was hacked is [redacted] This email is important to me as it is connected to many of my main accounts. If you check the IPs that have logged into the account, you would see that they are incorrect. I am located in Peoria, Arizona, so any other locations are not me. Please assist me in resolving this problem. I have invested a significant amount of money into my accounts linked to this email, and I really don't want to lose it all.

Hello, this is Cameron Watson. I am unable to access my email account. After getting a new phone and phone number, I cannot log in due to forgetting my password and not having access to the old phone for a verification code. The recovery process does not recognize the information associated with my account, as it might be under Cammy Watson instead of Cameron Watson. I urgently need to recover my Gmail account as it contains crucial data like my daughter's baby pictures and medical information stored in Google Photos. The email I am locked out of is [redacted] Although I created a new email, I need to regain access to my original one. I vaguely remember my previous password being cameron53 or Cameron53!