The following are issues that customers reported to GetHuman about Gmail customer service, archive #89. It includes a selection of 20 issue(s) reported December 1, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My email [redacted] has been hacked, but my phone number +[redacted]9 is still linked to it. I believe there was a data breach, as three other emails were also compromised, including [redacted], which may contain my personal information.
I am unable to access my account using my previous password. For your reference, my last password for [redacted] was: R3vo1ution_is_Cuming. Could you assist me in resetting my password by sending a link to my phone?
Reported by GetHuman7992498 on Thursday, December 1, 2022 6:31 PM
I need assistance with my Gmail account. I am not receiving important emails from my clients, yet I can receive emails from other services. I have checked all the usual places like spam, trash, settings, and filters. The error message I see is "Destination not reachable: DNS server problem". Surprisingly, this issue only seems to impact my business Gmail account, not my personal one. This inability to receive client emails is seriously impacting my business. Thank you for any help you can provide. Jonas
Reported by GetHuman7994073 on Friday, December 2, 2022 9:45 AM
Hello, my G-mail account has been hacked. I set up a 2-factor authentication with my phone number, but it seems to have been bypassed. My alternative email has been changed. When I try to log in, it says my password was changed 14 hours ago. I enter the last known password, and it asks for a USB security key that I did not create. It does not even ask for my phone number anymore.
Reported by GetHuman7994686 on Friday, December 2, 2022 3:11 PM
My computer has been hacked three times this month, and I am struggling to access my Gmail account due to missing recovery codes and changing my phone number thrice to avoid scammers. The phone number on my account is no longer valid and the suggested email is incorrect. I urgently need assistance to update my phone number so I can regain access to my account. The hackers may have accessed and altered my password. I am frustrated with automated responses and desperately require to speak to a human representative immediately.
Reported by GetHuman7995512 on Friday, December 2, 2022 7:25 PM
I cannot access my Gmail account, which I primarily used for gaming. Despite attempting various methods, I remain locked out. I suspect it was hacked, as my other passwords are ineffective. I require access to retrieve receipts for my game account, as the game support is unhelpful without access to the deleted Facebook account. Assistance is greatly appreciated!
Reported by GetHuman7996775 on Saturday, December 3, 2022 8:53 AM
I attempted to log into my Noisefit app on my Android device but received a message saying my number is registered with an unfamiliar email address. I only use two Gmail accounts, [redacted] and [redacted], and my mobile number is +91-[redacted]. Could you assist me in determining how many Gmail accounts are linked to my mobile number +91-[redacted]? Someone may have created an account under a different name with my mobile number, and I am concerned they might engage in illicit activities.
Reported by GetHuman-bhataksh on Sunday, December 4, 2022 11:10 AM
I reached out to TikTok support, and they verified that my account is linked to [redacted], which I can log in with. However, my TikTok profile displays [redacted], an email I no longer have access to. I've been unable to reset my password via email because Google is showing the incorrect email. I need assistance to unlink [redacted] and re-link it to [redacted] to resolve this issue.
Reported by GetHuman8001210 on Monday, December 5, 2022 2:30 PM
I created a Gmail account for my son but now I can't sign in because it keeps indicating that I've entered the wrong password. I can view his profile details when switching from my own account to his, but when I try to add a recovery phone number and email, it asks for verification. However, when I attempt to verify, it claims I haven't provided enough information for Google to authenticate my identity. Despite numerous tries using the "recover account" feature, I never reach the authentication questions. At times, I receive a message to check back in 6 hours for a reset link, but I can't access the link without initially accessing the account. When I search for the name associated with his email, it shows no details linked to his account. I'm feeling very frustrated and unsure how to proceed.
Reported by GetHuman8004061 on Tuesday, December 6, 2022 1:42 PM
On the 16th of September, Friday, around 6 pm, I took a taxi from Evo Road near Woji heading to Waterlines after work. Once inside, I sat in the front passenger seat with another passenger. After the driver started driving, he mentioned a different fare than we agreed on. I refused this change and said I wouldn't continue with the new amount. The driver then asked me to get out of the taxi. I tried but couldn't open the door from the inside. After struggling, the driver eventually came and unlocked it for me. When I got out, the vehicle left, and I realized my phone, purse, and money were missing.
Reported by GetHuman-afakuma on Wednesday, December 7, 2022 3:12 PM
I've been undergoing harassment from someone who has hacked my Google account ([redacted]). It has been ongoing for about a week now, and the situation has escalated in the past few days. Despite trying all the suggestions on your help site, nothing seems to be effective. The recovery email associated with my account is unfamiliar to me. I attempted to regain control of the account, but Google informed me they couldn't assist because I was allegedly signed into that Gmail, even though I haven't used it since earlier this year. I urgently need assistance as this situation is impacting my daily life significantly, causing immense stress and disruption to my regular routines.
Reported by GetHuman-jasimyn on Wednesday, December 7, 2022 4:31 PM
I have a personal email at [redacted] and a business email at [redacted] Both emails are interconnected as my business email is linked to my personal email.
My personal email is functioning well without any issues. However, my business email is experiencing problems.
I am encountering delivery issues and errors with several emails. While some emails are functioning correctly, others are not. I am seeking assistance to understand the cause of these errors and for help in resolving them.
Some of the error messages I am receiving include:
"When using the 'Send mail as' feature, you are attempting to send from a different address or alias. The settings for your 'Send mail as' account may be misconfigured or outdated."
"There was a temporary problem sending your message to [redacted] Gmail will attempt to resend for an additional 22 hours."
Reported by GetHuman-joelghe on Wednesday, December 7, 2022 8:39 PM
I am having trouble logging in to my Instagram account because I forgot my password. I linked my Gmail address to my Instagram for situations like this. Even though Instagram claimed to have sent a code to my Gmail, I can't find it in my inbox, spam, or social folders. Without this code, I am unable to access my Instagram account. I have attempted various methods to receive the code without success. I am seeking assistance in resolving this issue and receiving the necessary codes from Instagram. Thank you.
Reported by GetHuman8007660 on Wednesday, December 7, 2022 8:47 PM
After resetting my iPhone, I encountered issues with my iCloud login process. The verification codes were being sent to my old phone number, which I no longer had access to. I attempted to use my Gmail account instead but faced the same problem. I tried to recover my email associated with the old number, but it required the same verification process.
To temporarily resolve this, I created a new iCloud account and am working on updating it with my new phone number. However, I am unable to change the phone number associated with both my Gmail accounts as there are no security questions available for verification.
Reported by GetHuman-danymkd on Wednesday, December 7, 2022 10:00 PM
I am currently experiencing difficulty regaining access to my old Gmail account. The system is unable to verify the account as mine due to insufficient evidence of ownership. There is no recovery email or phone number associated with the account. However, I have multiple active accounts with matching usernames linked to this email, which have been in use for 5-6 years. Several family members can confirm the validity of the email. Unfortunately, I cannot access two-factor authentication for some accounts because I no longer have access to the associated email. Additionally, I am unable to log in from an old device that used this email due to a missing charger, as it is an outdated MacBook Pro. Acquiring assistance from Google for account recovery has been challenging, and creating a new Gmail account is not a viable option as I need to update the emails on my various accounts, which requires access to the old email.
Reported by GetHuman8008121 on Thursday, December 8, 2022 12:52 AM
Hello,
I am inquiring about the recent disablement of my Gmail account. I created the account [redacted] in early November [redacted], and on December 2nd, when I attempted to log in, I discovered that my account had been disabled. I solely use this email for work-related purposes such as sending emails with Excel and Word templates. I did not receive any prior notification or explanation regarding the account's disablement. It is crucial for me to regain access to this account as it is linked to my bank account and is also noted on my company stamp. Losing access to this account would mean having to purchase a new company stamp, which is a costly inconvenience. I urge you to provide an update regarding the status of my account, as its restoration is vital for my work responsibilities. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-amirasuh on Thursday, December 8, 2022 3:35 AM
After having access to my account for years, I recently discovered that my birthday is incorrect ([redacted]). For years, this was never an issue, so I am confused as to why it is now. To resolve this, Gmail is requesting a government ID or a credit card, but I am hesitant to provide either. Is there an alternative method to unlock my account for use? It would seem unreasonable to abandon this account and create a new one that functions the same way without the requirement for ID or credit card details. Your assistance would be appreciated.
Reported by GetHuman-beliek on Thursday, December 8, 2022 3:52 PM
I have received unsolicited emails containing inappropriate content that I did not request. Despite marking them as spam, I continue to receive them and have made several attempts to stop them. I did not subscribe to these emails and find their content offensive. I am considering seeking legal help to address this violation of my privacy. I am not interested in receiving these emails and urge the sender to cease and desist. My inbox is not a place for this type of material. Thank you for your attention to this matter.
Reported by GetHuman8009565 on Thursday, December 8, 2022 5:25 PM
Hello, I am reaching out because a few years ago, my account got hacked, so I created a new one. Recently, my child's school sent an email to my old account, which indicates that the hacker is still using it. I want to deactivate this account, but I don't remember the password, and the phone number associated with it has changed. The account in question is [redacted] I am Faysal Zniber, born on March 2, [redacted]. If you require additional information to verify my identity, please contact me at [redacted] Thank you, Faysal Zniber
Reported by GetHuman-faiznibe on Thursday, December 8, 2022 6:05 PM
Good evening,
I am currently using my mother's device as my phone was unfortunately stolen. I am trying to access my Gmail account but encountering issues with the recovery process. When I receive the verification codes, clicking on them causes the screen to blur and redirect back to the recovery page. I need to recover my contacts urgently. My email is [redacted] I am willing to answer any security questions required to regain access to my account. I appreciate your prompt assistance.
Thank you.
Nyashadzashe Chisenga
Reported by GetHuman-pdmuchat on Friday, December 9, 2022 1:56 AM
My phone stopped functioning recently, rendering me unable to access my Gmail since I always relied on app verification. I attempted to log in on my computer, but I forgot my password. Furthermore, I lack access to my 8-digit code and my previous phone number (used for 2-step verification). Regrettably, I have crucial documents saved on my Gmail which I urgently need by Monday. I appreciate any guidance on how to regain access to my account by proving my identity. Thank you.
Reported by GetHuman-rodf_ on Friday, December 9, 2022 12:23 PM