Gmail Customer Service Issues

Dear [Redacted], I would like to express my gratitude for your willingness to assist me. I am currently in dire need of help to regain access to my accounts after experiencing a hacking incident. Two days ago, I received an email from an individual who compromised both my Yahoo and Gmail accounts, as well as gaining access to my computer. In a state of panic, the hacker demanded money from me, leading me to take the following actions: 1) I transferred all my logins to a new Gmail account; 2) I changed my Google account passwords twice; 3) Subsequently, I deactivated my Yahoo email account; 4) I reinstalled Windows on my computer. The issue I am now facing is that I am unable to access my Google account as the recovery email was linked to my now-deleted Yahoo account. Despite entering the last password and using my phone, I am still unable to regain access. The information stored in these accounts is crucial for both my personal life and work. Any assistance you can provide would be greatly appreciated. Warm regards, Tanara

Hello Gmail Team, I recently attempted to verify my account on my desktop but encountered issues while trying to change my password using my mobile phone. Now, I am unable to access my email account [redacted] fully. Even though I am able to receive SMS texts via my Google number on my mobile, I seem to have another code linked to it. I have a one-time code but unsure of its usage. Additionally, my domain and credit card information are on this account. I would greatly appreciate your assistance with this matter. I have another email, [redacted], created for my YouTube channel. However, I am keen on regaining access to my old email account, as it has been in use since [redacted] or [redacted] and contains all my cell phone contacts.

Hello, I am Dr. Karla Bailey Cooper and I have been using the email address [redacted] for a couple of years. Recently, Gmail changed my email address to [redacted] without my permission. This has prevented me from accessing my original account. I kindly request to have my original Gmail address restored promptly. As a psychologist, it is crucial for me to inform my clients in my address book that my original Gmail account is temporarily inaccessible. I would appreciate any updates on when it is expected to be restored. In the meantime, clients can reach me via phone by leaving a voicemail or sending a text message to either of these numbers: [redacted] or [redacted]. Please note that both numbers are valid, despite having different area codes. Thank you in advance for your prompt attention to this matter. Sincerely, Dr. Karla Bailey Cooper

Hello, I recently updated my email password for security reasons, following the proper backup procedures. However, when I tried to log back in with the new password, I was prompted for emergency backup codes that I don't have for this email account. I've noticed that the backup email has been changed to a duplicate of my lost account, with just a small variation in the email address. Given that I store important and private information in this email account, I would greatly appreciate any assistance in recovering access to it. Additionally, I thought I had linked my phone number to this account for verification purposes, but it appears that the number is no longer active on the account. Despite these issues, I can still access my Google Play account, if that helps in any way. Thank you in advance for your help, and I hope you have a wonderful day.

I previously had an email that I used for various things, including games, which I may have deleted. Unfortunately, I can no longer recover the account, causing me to lose access to some game accounts and money. When trying to use the email on Gmail, it says there is no account linked to it. I believe I should be able to use that email as a new account, but it seems like it's already taken. I am looking for a way to access this email one last time to update it to my current one on all platforms. I am willing to go through any necessary security checks. I appreciate your help with this matter.

I previously contacted you regarding my Gmail account "[redacted]" being changed without my knowledge. Since then, I have been unable to access my account. I have not received any solutions or communication about resolving this issue even though it has been two days. I urgently need assistance as this is impacting my ability to help those who contact me for services. Please consider setting up an automatic reply from my original email address, [redacted], informing senders of the issue and providing a temporary email address, drkarla65@gmail, for communication until the problem is resolved. Your prompt attention to this matter would be greatly appreciated. I can be reached at either [redacted] or [redacted]. I believe direct communication would help resolve this matter efficiently for all parties involved. Thank you for your assistance. Sincerely, Dr. Karla Bailey Cooper

My work phone number linked to my account at Bridges MN in St. Paul, Minnesota, was stolen. I kindly request to update the phone number on my account to my personal number. The email associated with this account is [redacted] I also have other Gmail accounts with the same credentials, but the wrong phone number attached. The Gmail accounts with incorrect phone numbers are [redacted], [redacted], and [redacted]

I have been incarcerated since November [redacted] and no longer have access to the phone number linked to my Gmail account, [redacted] When I try to reset my password, they ask for verification through the old phone number I no longer have. They mention something about a Samsung Galaxy Note 10, a device I don't own. They haven't requested my social security number, birthday, or address. It feels like Google is making it difficult for me to access my own account. I need to recover important information from [redacted] Thank you and have a blessed day.

Subject: Need Help Recovering Gmail Account Hello Google Team, I am struggling to regain access to my Gmail account. My name is AV Viraj Singh, and my email address is [redacted] My physical address is Malsalami Thana Bhaisani Tola, Patna City, pin code [redacted]. Recently, I had to reset my phone due to being locked out. Although this allowed me to access my phone, I have been unable to recover or log back into my Gmail account, causing me distress. The password for my Gmail account was lost during the phone reset process, and all my data, including important documents from school and college, were deleted. Unfortunately, my recovery Gmail account is also inaccessible as it is tied to the same phone. My temporary email account is [redacted], which I am using to reach out to you for assistance. My Gmail mobile number is [redacted]. I kindly request your help in recovering my vital Gmail account as it contains crucial information. I am willing to provide any necessary legal documents to verify my identity. Thank you for your attention to this matter. Sincerely, AV Viraj Singh

On Friday, April 22nd in the morning, someone in the game promised me in-game currency as a reward. They asked me to subscribe to their YouTube channel. I did subscribe, and when asked, I sent a screenshot as proof. She then provided her Telegram contact details (@EVOS_CARAMEL) and asked what I would do with the in-game currency. I mentioned gifting to a friend and purchasing in-game items. She requested my account information to recharge the currency for me. After giving my email, she changed the password, and despite my attempts to reset it, I couldn't log back in.

On Friday, April 22, someone in the game offered me in-game currency as a reward if I subscribed to their YouTube channel. After subscribing, they asked for proof by sending a screenshot and provided a Telegram contact (@EVOS_CARAMEL). I downloaded Instagram, sent the screenshot, and engaged in a conversation about how I planned to use the in-game currency. When I expressed interest in using it for gifts and merchandise, they asked for my account details to recharge the currency. Unfortunately, after giving my email, the person changed the password multiple times, locking me out of my account. I need help recovering my Gmail as it contains essential contact numbers, connects to social sites, and holds a game worth Rs 10,[redacted]. Your assistance in recovering my Gmail would be greatly appreciated.

I lost my phone yesterday, and when I returned home, I tried to use Find My Device to locate it. However, I was logged out of Chrome, and now I can't log back in without the phone. I bought a new phone, but can't sign in due to needing 2-step verification, which is now required for some reason. As a result, I can't access my work app or bank account without being logged into the Play Store. I'm unable to recover contacts or do much at all. It feels like I've lost years of data. When my old iPhone was damaged, I could retrieve my data years later from a non-Apple computer using just my email and password, but Google requires more verification. I hope this matter gets resolved soon!

Hello, I am currently signed in on one PC, but I have forgotten my password and I am unable to log in on other devices. I am unsure if I am still logged in on devices I no longer use or have access to. When attempting to reset my password, I am prompted to log in first, which I can't do because I have forgotten my password. To reset my password, a two-step verification process is used, and the second step involves sending a message to an email account that I no longer have access to. Trying to send a recovery message to an alternative email address was aborted because I am logged in on another device. If I were to log out from there, I cannot be certain if I am logged out from all devices without being able to verify through a new login, potentially losing my only access to my account. What should I do to create a new password? I would appreciate any help you can provide. My email address is [redacted]

Hello Google, I recently encountered an issue with signing in to my Google account due to the activation of 2-factor authentication. I am puzzled as to how this feature got enabled without my knowledge. The problem is worsened by the fact that the 2-factor authentication is linked to an old phone number that I no longer use, which might have been reassigned as per our country’s telecom regulations. I attempted to contact the current owner of the phone number to address the situation, but their reaction seemed suspicious and uncooperative, potentially indicating their involvement in the issue. The account in question contains personal photos and data, including pictures of my brother, serving as evidence of my ownership spanning about a decade. Given that important data, such as saved games, is tied to this account, I am eager to recover access. Unfortunately, my mobile device is irreparably damaged, hindering the recovery process. I kindly request your assistance in resolving this matter promptly.

I have lost my phone and got a new number. I previously set up a recovery email, but it's not appearing as an option for me to use. I keep getting a recovery code sent to an email I can't access, which is not helpful. I can't use old codes, can't receive texts, and my recovery email won't show up as an option. This has been frustrating for months. I would appreciate some help. Thank you.

Hello Gmail support team, I accidentally permanently deleted an important university email from my Gmail account "[redacted]" The email is crucial as it serves as proof of my result for an online exam conducted by my university. Without it, I am unable to demonstrate that I took and passed the exam. This situation is urgent as failing to retrieve the email may result in me having to repeat a year. I have been distressed about this for the last 5 days. I kindly request your assistance in recovering the following email details: Sender's Email: [redacted] Sender's Name: University of Delhi Email Title: University of Delhi OBE paper submission confirmation Date Received: 03/12/[redacted] Your prompt help in this matter would be greatly appreciated. I am willing to provide any necessary details. Thank you in advance for your understanding and support.

I have been locked out of my email address, [redacted], which I use for my Apple ID and parental control purposes for my children's phones. I wasn't active on the account, so there was no two-factor authentication (2FA) set up. Upon trying to log in a few days ago, my password didn't work, and it seems like it was changed 7 months ago. I attempted the "forgot password" option, but it didn't recognize my last known password. When trying a different method, I am not getting any questions to answer. Unfortunately, I don't have any other authentication options like a phone number or alternate email. This access issue is affecting my ability to make changes to my children's phones under parental control.

Good morning, I am facing an issue with my grandmother's email on a Samsung tablet. A Google account was set up on the tablet, but we are now unable to access it as we need the Google password. Unfortunately, we do not know the password used for the account. Despite several attempts with technicians, we have not found a solution. This is our final attempt to resolve this issue as the tablet is currently unusable. I tried the "forgot password" option, but since the tablet was the only device used to access her email, I could not reset the password. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help. Vicky

I am Nicholas Stewart, and I am unable to access my Gmail account [redacted] as I cannot recall the password or verify the account as mine. The recovery email and phone number are no longer accessible, and this account is linked to all my social media accounts and other important services. I have tried passwords like Trenton2020, PlayStation3, and Trenton2020! to no avail. Without this account, I have no access to many essential things. Any assistance in recovering my account would be greatly appreciated. Thank you.

Last year, I lost everything after my scooter was mistakenly towed while I was in the hospital. The hospital failed to store my Samsung Galaxy Note 9 properly which was leased through Sprint. Sprint notified me that my phone number had been reassigned, and I couldn't recover the device. Credit Karma alerted me about a data breach involving my Gmail and Yahoo accounts. I've recently changed the password for Yahoo, but I'm unable to verify my account due to not having access to my previous phone number. Currently, I'm struggling to log in and noticed missing emails from my sent folder to Hyrecar, a company I rented vehicles from while working as an Uber Driver.