Gmail Customer Service Issues

I uninstalled the GMass application from my Gmail account, and the next day, both my primary email ([redacted]) and recovery email ([redacted]) got locked. I tried to answer the security questions but was unsuccessful. Then, I attempted the account recovery process using another account ([redacted]) and received a verification code. After entering the code, I got a message saying I would receive a link to reset my password in [redacted] hours. The message stated that Google needs time to verify the ownership of [redacted] If I do not see the email after [redacted] hours, I should check my spam or junk folder. I am requesting assistance in recovering the account by sending the Password reset link to [redacted]

I am facing an issue with Google/Gmail disabling my account, [redacted], without providing any explanation. I wish to rectify any mistake or violation of their terms but I need to know what it was so I can address it and have a chance to restore my account. This account is crucial for me and my 2-year-old son as it contains important documents and connects us to essential services like healthcare, bills, and food support. Additionally, I am unable to access Google Photos where all my precious memories of my child are stored, including his baby shower and significant milestones. It is vital for me to have my account reinstated.

Hello Team, I am having trouble accessing my Gmail account, [redacted], after changing devices. The phone number linked to the account, [redacted], is outdated, and I no longer have access to it. The email is associated with my official HP laptop, and I am currently unable to use it for verification. The other device, a Motorola G5S Plus, was recently formatted for repair, and I need help to log back in without losing data. I never generated backup codes and now cannot proceed without them. I kindly request to receive the backup codes via the recovery email or send a Google prompt to the registered device for easier account access. Thank you for your assistance. Best, Rahul Jain

I am having trouble accessing my Gmail account, [redacted] Normally, it wouldn't be a problem as it's not my main account. However, it is linked to my Instagram, for which I can't remember the password either. I've attempted numerous password variations without success. If you are unable to assist with Gmail, could you please direct me to someone who can help with my Instagram account? Thank you.

My father passed away last October. Since my parents split up and we weren't close to him, we don't have his gmail login details. I've been trying to reset the password but have been unsuccessful. The email is [redacted] One of his old passwords was Together4evr, but he changed it post their split. There are important things in his email that I need to access.

Hello, my account, [redacted], seems to have been hacked. A Trojan virus was discovered on my PC, leading your automated system to log me out and lock the account. I have tried to recover it 4-5 times. However, each time I am informed that I will receive an email in 6 hours to reset my password, but then I receive a follow-up email stating that my account was logged in somewhere else and the request is canceled. I have attempted to start a live chat with a support agent, but it doesn't appear to be an available option. I am struggling to contain my frustration as it feels like the system is siding with the hacker! Why are my recovery requests being canceled on an account that was locked due to a compromise and potential theft? The system's complexity is overwhelming. I am uncertain about the next steps to reclaim my account. Please provide urgent assistance.

My phone used to log in to my account is broken. I know my username. When attempting to reset my password, I cannot recall the correct old password. I am able to verify contacts in my account to assist with the login process if necessary. At 67, my memory isn't as reliable, making it difficult to remember passwords. Kindly assist me in regaining access to my account. I have a list of all my contact information stored in my account and require access to my Google account to reach other accounts like Facebook. Your help is greatly appreciated.

My phone was stolen, and the police recovered it a few weeks ago. However, since then, I have been unable to access my Gmail, Instagram, Facebook, emails, and Samsung account. It's been a nightmare trying to regain access. I urgently need these for important matters relating to my doctors, housing, hospital, my son, helpers, and nurses. Your assistance would be greatly appreciated. Please help me resolve this issue as it's significantly impacting my life. Thank you.

I recently changed my phone and forgot the password to my previous Gmail account. I am struggling to recover it to transfer my contacts and other data to my new phone. Whenever I try the SMS recovery option, it prompts me with a different recovery phone number for verification. It then asks for Google authenticator, which I don't have, and to send a code to my recovery email, which I can't access. Despite having the backup codes, they are not being accepted. When I input them, it attempts to send a code to my recovery email, which I still cannot access. I would appreciate assistance in gaining access to my email at [redacted] For communication, please reach out to me at [redacted] Thank you for your help, as I have both recovery numbers and backup codes available.

I noticed a charge on my credit or bank card that only says "GOOGLE PERRY STREET 16.24" in the details. It's labeled as a repeating charge, even though I don't have any subscriptions or current purchases. Despite contacting the number on my bank statement and trying various avenues like google.com/support, I haven't received a clear answer about what this $16.24 charge is for. I plan to dispute it as there seems to be no information available to explain it, and I believe it's crucial to have someone clarify these charges. I will also dispute the same charge on my spouse's account. The details mention "PERRY STRAIT" and a repeating charge, but the reason for the charge remains unclear. Any assistance in resolving this matter would be greatly appreciated. Thank you, Rodney E Marshall

To whom it may concern, I am unable to access my Gmail account ([redacted]) even after verifying my password and receiving a code at my recovery email ([redacted]). It seems unjust that I have to provide additional verification due to breaking my phone. This recurring issue has left me frustrated and stressed, especially since this is my second locked account ([redacted]). Google's poor customer service has only worsened this experience. I hope to find a resolution to this problem soon. Thank you for your assistance.

I am having trouble accessing my PlayStation account with the email [redacted] When trying to reset the password, I get stuck in a loop as it keeps asking for the last remembered password, which I cannot recall correctly. I have not received any recovery options or guidance to resolve this issue. I am unable to determine if there is a secondary email attached to the account. I have been unsuccessful in resolving this matter for over a year. Access to this account is essential to me, and I would appreciate any assistance that can be provided. Thank you for your attention to this matter.

I am currently unable to access two of my Gmail accounts. I was in the process of updating the passwords and phone numbers associated with both accounts when I got locked out. I am willing to provide a copy of my valid state ID or a video of myself holding the ID to verify my identity. Unfortunately, I no longer have access to the old phone numbers linked to the accounts, making verification challenging. The email addresses in question are [redacted] and [redacted] I appreciate any assistance you can provide. Thank you.

I have been in communication with an individual via Google Chat since its Hangouts days. Over the years, he has used multiple aliases, sent fake photos, and pretended to be someone else. Recently, he confessed to his deception, prompting me to block all four of his accounts. However, I am now unable to access the conversation thread and would like to obtain copies of it for evidence in dealing with this harassment. I have retained chat history dating back to [redacted], with copies available from [redacted] onwards. The aliases he has used are Brad Cappas, Brad Capps, David Swanson, Mark Bernetta, and another unidentified name. If possible, I would appreciate any assistance in linking these accounts to the same individual for further action. Thank you for any guidance or support you can offer. Sincerely, HT

I recently changed the password for my Google account, but now I can't remember the new one. I tried to recover my account through the Google account recovery page but ran into some issues with receiving the verification email due to not having access to my old email or my account. The phone number associated with the account has also been changed recently, and I forgot to update it in my account settings. Are there any other options available for me to reset my password or recover my account? Any assistance would be greatly appreciated.

I am seeking assistance with regaining access to my account, [redacted] My phone, an iPhone 8+, became unusable on April 13, [redacted]. Since I'm signed in on the phone and have all my passwords saved there, I encountered issues during the account recovery process due to no longer having the listed phone number, [redacted]. The phone number I used with the account was [redacted]1. Although I managed to enter my password, I can't complete 2-step verification as I no longer possess that number. This account is crucial for my financial and business activities; therefore, I am eager to explore alternative methods to verify it. I often receive emails from HNM Couriers, SHEIN, and Scotiabank.

I have had a Gmail account "[redacted]" for a few years. Recently, another account "[redacted]" took over, and my original account disappeared. I'm a mental health specialist and psychologist, and having access to my clients' information is crucial. I reached out to Gmail support, but the issue remains unresolved. My clients rely on reaching me through my original Gmail account for support. Please assist me promptly. Thank you. Sincerely, Dr. Karla B. Cooper.

I've had to create multiple emails, possibly up to six now, and someone keeps hacking into them, stealing my information, including my Google accounts. This is causing a lot of trouble for me, especially since I'm dealing with a custody case and don't have the time to keep setting up new emails. I need Google to enhance their security measures to prevent unauthorized access. It's essential for me to focus on my custody case without these disruptions. I'm looking for assistance to retrieve control of my accounts and ultimately cancel them to avoid further issues. Unfortunately, I can't access my Google accounts, so please get in touch using my cell phone number: [redacted].

Hello, I am facing an issue with my email account. It got disconnected from my phone number, and I have been logged out. Although I remember my password, I am being prompted to enter backup codes after inputting my password. I am not receiving the option to receive the code via my mobile phone. One of the email addresses suggested for receiving the recovery code is an old one, and I can't recall the password, nor can I recover it as the linked phone number is no longer active. The other email address provided is unfamiliar to me, and I am unsure if I created it. Unfortunately, I do not have access to the backup code either. This is concerning as my email account contains important details and personal pictures. I am trying to recover my account linked to [redacted], with the phone number +[redacted]3. Your assistance in this matter would be greatly appreciated.

Hello, I am seeking assistance with my Gmail account issue. A few months ago, I changed my password, and since then, I have been unable to access my account due to a lack of "one touch verification" messages to my cellphone. I have tried various methods without success. This account is crucial to me as it is used for payments and connected to essential applications. I recently attempted to access the account again, but it kept showing an error message stating my ownership couldn't be verified. Despite confirming the account is not suspended, I have not received any helpful guidance from Google's Assistance service. Resetting the password has been unsuccessful since it requires a security code sent to an inaccessible account. Although I tried using the "Authenticator" app, it did not support the received code. Despite having alternative email and phone number options, no other password reset methods are working. I have tried accessing the account through various platforms, but none have been successful. Unfortunately, I do not have another device linked to this account. Given the importance of this account, I am reaching out for help. Please assist me in resolving this matter. Thank you for your attention.