The following are issues that customers reported to GetHuman about Gmail customer service, archive #16. It includes a selection of 20 issue(s) reported April 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently locked out of my Gmail account, [redacted], which I have been using for years with a mail client program. I recently had to update my password, but the new password was not saved on my computer. Unfortunately, I no longer have access to my recovery phone number or email address, making it impossible to verify my account through the automated system. Despite seeking help from a computer technician, I have been unsuccessful due to Google's strict policies. It is frustrating that Google does not offer a way to contact a real person for technical support. I feel helpless and may need to start over with a new account and linked services. Google's lack of support and rigid procedures have put me in a difficult situation.
Sincerely,
C
Reported by GetHuman-critifer on jueves, 4 de abril de 2019 6:15
I am experiencing difficulty accessing my work Gmail account after changing my password due to technical issues with my iPhone while assisting my terminally ill father out of town. Despite attempting to reset the password using G ID numbers, the process seems to loop back to requesting another ID. I cannot recall the month and year of creating the account when prompted with a security question and am now locked out. My work email is crucial for my job, and the email addresses provided for contact are either personal or linked to my boss's account. Urgently needing access to my work email to prevent potential consequences, as I may face termination. My alternate email is aprildawncaputo[at]gmail.com, but I am unsure if it's visible for contact. Assistance is greatly appreciated.
Reported by GetHuman2685819 on viernes, 5 de abril de 2019 13:25
Dear Support Team,
I am reaching out for assistance as my Gmail account has been disabled. I serve in the Indian Army and unfortunately have forgotten the password to my Gmail account. This is an old account, estimated to be over ten years old, and it is linked to many of my army documents. The mobile number associated with the account has been closed, and I cannot recall the recovery email that was set up. I have also added a profile picture to this Gmail account. While I remember the passwords I've used in the past, I am unable to access this account.
Please help me to resolve this issue promptly.
Thank you,
Rashpal Singh
Reported by GetHuman-rashpalt on sábado, 6 de abril de 2019 12:14
I, Brett B., can't seem to catch a break. My ex-girlfriend has somehow taken over all of my accounts - email, social media, Apple ID, and even my bank accounts. It's been a never-ending nightmare for a year now. I've tried to secure my Apple ID ([redacted]) by changing the password and recovery email. Unfortunately, I had to get rid of [redacted] due to it causing issues on my iPhone. Being technologically challenged, I've spent a fortune and countless hours trying to deal with this mess. She's way too skilled with technology and has way too much time on her hands compared to me, a hardworking plumber. It would mean the world to me if someone could help me regain control of my accounts and put an end to this chaos. Thank you.
Reported by GetHuman2694830 on domingo, 7 de abril de 2019 0:38
I keep receiving the following messages when trying to access my Google accounts:
1. A prompt asking for the password for "hillfarmjp" in Internet Accounts.
2. A request to enter the password for "[redacted]" in Safari.
3. Upon clicking "Open Safari," it shows a message addressing me as Jonathan and asks for the password for "[redacted]"
4. After entering the password and clicking "Next," I receive an error stating an email address mismatch.
It appears that my two Gmail accounts, [redacted] and [redacted], are being mixed up. This issue has only started recently despite having both accounts for years. As a result, I cannot send or receive emails through [redacted] Any assistance in resolving this would be greatly appreciated.
Reported by GetHuman2666631 on lunes, 8 de abril de 2019 19:11
I would like to formally raise a complaint with Google/gmail regarding the treatment of Group Email messages sent from my email address, [redacted], in Australia. Recipients, including friends and business associates, are receiving warning messages from gmail suggesting that emails from me may be fraudulent. This is untrue. I urge a representative from gmail to contact me promptly to resolve this frustrating issue immediately. Jim Simpson, 11 Great North Road, Five Dock NSW [redacted], Sydney, Australia. Phone: +[redacted] [redacted], Mobile: +61 [redacted] [redacted] [redacted].
Reported by GetHuman-jimrsimp on martes, 9 de abril de 2019 1:37
After using someone's hotspot, my phone started acting strange. I decided to factory reset it, but now I'm stuck at the setup screen. All my accounts seem to have been altered, including my Facebook and Straight Talk information.
I need help removing these accounts from my phone. My phone number is [redacted], and the accounts in question are [redacted] and [redacted] belonging to Ashleigh Johnson and Richard Bass.
Reported by GetHuman-rickysba on martes, 9 de abril de 2019 3:41
Hello, my name is Neeraj Kataria. I am reaching out because my Gmail account is [redacted] Recently, my mobile phone was stolen, which has made it difficult for me to access my account since I had logged in a long time ago and cannot remember the password now. The phone number I had registered on the account is no longer active, so I am unable to receive any verification codes. This situation has caused me to lose access to important contacts and documents. Despite my efforts to recover the account, I keep receiving a message saying they could not verify my identity. I would appreciate any assistance in resolving this issue. Thank you.
Reported by GetHuman2708736 on martes, 9 de abril de 2019 13:57
My account has been disabled, and I received an email from Apple stating that my Apple ID was used to sign in to a new web browser from Finland on March 17, [redacted], at [redacted].[redacted].[redacted].[redacted]. The email says my account has been temporarily disabled for security reasons and provides a link to unlock it with my existing password on iforgot.apple.com. It warns that my account will be permanently disabled if I do not verify it within 24 hours. I'm not sure if this email is legitimate or bogus.
Reported by GetHuman2709175 on martes, 9 de abril de 2019 15:04
I am currently attempting to regain access to a lost email account. I possess the recovery email and associated phone number. Despite this, I am unable to locate the account when entering my email address. It is probable that I may have mistyped my name or utilized an alias specific to this account, preventing its recovery. Consequently, I am unable to retrieve it. I am seeking assistance in obtaining a list of potential email addresses based on the linked recovery email and phone number.
Reported by GetHuman-sylfaen on martes, 9 de abril de 2019 16:08
I am unable to access my account after purchasing multiple computers and setting up the third one. I need to change my password but cannot log in. This issue is preventing me from sending or receiving emails, which is essential for my business communication with attorneys and other professional contacts. I urgently require assistance to resolve this matter promptly. Kindly, I request to speak with someone to help me regain access to my account.
Reported by GetHuman-tomroyse on martes, 9 de abril de 2019 18:18
Hello,
I am experiencing an issue with my Gmail account where emails from [redacted] are consistently being sent to the Trash folder, despite my efforts to move them back to the Inbox. I have attempted various troubleshooting steps, such as removing the trash label, setting up filters, adding the sender to my contacts, and checking for any blocks or third-party app interference, but the problem persists. These emails are crucial for my college applications, so I would greatly appreciate a prompt resolution to this matter. Thank you.
Reported by GetHuman-espdelar on miércoles, 10 de abril de 2019 3:08
In the autumn of [redacted], I transferred several crucial emails from an old COX email address to my new GMAIL account. I made sure all emails were successfully forwarded before closing the COX account due to family health issues. Recently, I discovered that the earliest forwarded emails are now missing from my GMAIL account. It seems that GMAIL deleted them without prior notice. These emails are vital tax documents and genealogical research that I spent countless hours gathering. I urgently need to retrieve them. Your assistance in recovering these emails is greatly appreciated. Thank you.
Reported by GetHuman-jarviscb on viernes, 12 de abril de 2019 17:02
For the last 3-4 weeks, I've been receiving suspicious emails from "me, Mail" claiming my emails couldn't be delivered to strange addresses. Despite not opening them, the content has escalated, warning of potential hacking attempts and asking to verify Google information. I fear accidentally opening them or being compromised. I have Norton antivirus for protection. I need to ensure if these emails are genuinely from Gmail. If not, I seek guidance on how to stop these messages. Thank you.
Reported by GetHuman2736824 on sábado, 13 de abril de 2019 17:10
I am contacting you about the account associated with the email: [redacted] A few months back, my Gmail kept prompting me to change the password repeatedly within an hour. Unfortunately, I cannot recall the latest password I set during that time. Consequently, I have been unable to use my email on browsers or the mobile app, except on my computer through Mail where I input the last forgotten password. Despite numerous attempts to verify the account through two-step authentication, it remains unsuccessful. The security questions asked were set many years ago and I cannot remember the answers. I am also unsure of the exact month and year of the account's creation. My email is vital for work, and today it ceased working on Mail on my Mac as well. Your assistance with this matter is greatly appreciated. Thank you.
Best regards,
GG
Reported by GetHuman2745571 on lunes, 15 de abril de 2019 10:07
I am unable to access 4 of my Gmail accounts: [redacted], [redacted], [redacted], and [redacted] These accounts are crucial as they are linked to my Line and Facebook accounts. I need assistance in proving my ownership of these Gmail accounts. The phone numbers associated with these accounts are +[redacted]3 and +[redacted]9. My previous name was Parran Pawachodtaeshiin, and my current name is Patrbordin Parran. I am also known as Runny Run. Please help me regain access to my Gmail accounts.
Reported by GetHuman-parran on lunes, 15 de abril de 2019 17:05
Good Evening,
My name is AJ Ellsay and I'm having trouble accessing my original Gmail account, [redacted] This issue started approximately 2 years ago when I was receiving e-transfers from my father, Alan Sr, through my Gmail account while he was in Mexico. I used a friend's phone, Steve, to receive the funds since I didn't have a bank account at that time. Unfortunately, I didn't remove my account from Steve's phone, and he managed to access my Gmail account and possibly changed my password. Due to this, I lost access to my account where I have important information like song lyrics and emails from Gary May related to my music development. Since then, I've created new email accounts like agellsay@gmail and doogernorf@gmail.
I'm seeking assistance to recover my original account and I can provide any necessary identification to prove ownership. Thank you for your help.
AJ
Reported by GetHuman-ajellsay on jueves, 18 de abril de 2019 1:22
Hello, my name is Brian Bentz, and I am having trouble accessing my old email account, [redacted] This email is linked to my Facebook, and I need to regain access. Unfortunately, my ex-girlfriend has changed both the recovery email and password, leaving me locked out. The recovery email was changed to hers without my permission, and I would like to switch it back to mine ([redacted]) so I can reset the password. I believe she should not have unauthorized access to my account. I am prepared to provide a government ID matching my name and picture for verification purposes. I just want to regain control of my email account from her. Thank you for your assistance.
Reported by GetHuman2769451 on jueves, 18 de abril de 2019 15:28
As an insurance agent specializing in health insurance, my customer, Colton Leal, set up a Gmail account during the process of creating a healthcare.gov account. The password for his healthcare.gov account was accidentally changed, and he is now unable to access it. Despite multiple attempts to reset the Gmail password and verification code sent to my Gmail account, we have been unsuccessful in gaining access. This is preventing Colton from receiving important communication regarding his health insurance policy that he needs to cancel. We urgently need to resolve this issue.
Sincerely,
Bob Karcher - Insurance Agent
Reported by GetHuman2769507 on jueves, 18 de abril de 2019 15:36
Dear Sir, I appreciate your response. I would like to explain my situation clearly for you to understand. My name is Satyajit Roy, and I am the owner of [redacted] Unfortunately, my girlfriend, Niger Sultana Mily, ended our relationship almost 3 months ago. She is aware of my email address and password, [redacted], which I have been using for the last 17 years. I am unable to access my [redacted] account because my girlfriend compromised it. It is crucial for me to recover my contacts, which include the phone numbers [redacted]3, [redacted]0, and [redacted]0. I believe that providing you with my documents such as my passport, driving license, and ID card can prove my identity. I kindly request your assistance in recovering my email account. I will send you an email from my [redacted] address to verify my identity. Please consider my situation carefully and help me regain access to my account.
Reported by GetHuman-raroym on viernes, 19 de abril de 2019 13:01