Gmail Customer Service Issues

Respected Sir, I have forgotten the password to my Gmail account: [redacted] I am unable to access my email as I cannot reset the password. When I click on "forgot password," it asks me to choose between my email ID or mobile number. After selecting my mobile number, it requires OTP verification, then prompts for email OTP verification. However, as I cannot access my email ID, I am unable to proceed with the mobile OTP verification. My alternate email ID is [redacted], and my mobile number is [redacted]. Kindly assist me with resolving this issue. Thank you, Ramen Bala

I am currently locked out of my Google account. Despite Google having the resources to verify if a phone number linked to an account is valid, they continue to send texts to a disconnected number. I am adamant about permanently deleting or disabling my account, as I have decided to avoid all Google products indefinitely.

Hello Google Team, I am experiencing difficulty accessing my Google account due to the two-step verification process. Since I no longer have access to the mobile number associated with this old account, I am unable to proceed. Kindly assist me in recovering my old Google account as soon as possible. Thank you for your prompt attention to this matter. Sincerely, Sumanroy.

I haven't deleted my account, but I've been inactive for a while. I need to access my Gmail within 24 hours for something crucial, but Google can't find the email. When I try to create a new email, it says the username is taken. I sought help from Google's forum, which mentions accounts being deleted after 5-6 months of inactivity, yet mine hasn't been inactive that long. I urgently need assistance as I just conducted a transaction.

I created a Gmail account for my school, but my phone was stolen, and I am locked out of my account ([redacted]) because I can't remember my password. The only device with access was my phone, and I need to regain access to my school materials. I believe I created the account around the beginning of August when I applied for school. I would greatly appreciate any help in recovering access. Thank you.

I've been attempting to regain access to my Google account for the past two hours. I am 76 years old and find this process challenging. I forgot my password and have tried all the suggestions provided, but to no avail. I am in need of assistance as I feel quite desperate. I primarily use my iPad to access my account, which is tied to my email address [redacted] Unfortunately, I am unable to receive text messages on my phone with the number [redacted]. I'm unsure of what steps to take next. Please help. Thank you, Grace Schupp.

I recently upgraded to an iPhone 11, but I'm unable to access my accounts on it even though I have the password, 2-factor authentication phone number, and recovery phone number for verification. I'm experiencing issues logging into [redacted] and [redacted]

I have been receiving emails intended for another person with the same name as me at my email address, which is [redacted] The correct email for the individual is [redacted] Despite my attempts to reach out, the person is persistently using my email for their merchandise orders. They have expressed a desire for me to surrender the email address to them, indicating their intention to frustrate me into giving it up. I am unsure how to address this ongoing issue and would appreciate any assistance in resolving it. Sincerely, Debra O. from Wisconsin

I am unable to access my Google account, which is unique as I am the only person using this username on Google. It is unfair to me to be denied access. I urgently need full access to my account as it holds significant importance to me. Thank you.

Hello team, I am facing an issue with my Google account as it has been hacked. The hacked email is [redacted] The incident occurred on Mon, Oct 2 at 1:24 PM. The hacker disabled the 2-step verification, altered the backup codes and phone number, changed the recovery email, and deleted trusted devices. I am seeking assistance to regain access to my account since it contains important work emails, family documents, and photos. Thank you in advance for your help.

I need help recovering an email I created a long time ago. My friend needs it for a project and asked me to resend it, but it was deleted on May 23, [redacted] (May 24 in the Philippines). The email was from [redacted] and sent to the same address on a different device. I'm not certain if it's still retrievable, as my friend mentioned Gmail might store permanently deleted emails.

At 9:00 AM EST, when I tried to log into my personal Gmail account with the correct email address and password, I received a message stating that I had tried to sign in too many times and was locked out for security reasons. At 6:00 PM EST, I attempted to log in again with the same correct details and got the same message about being locked out. I have tried following the account recovery steps multiple times but have not been successful. Can someone explain why I am still locked out of my account?

I have had multiple Gmail accounts stolen from me, including [redacted] I have been trying to recover it for almost a year but the password and recovery information were changed. I also need access to [redacted] but forgot all the information. Additionally, I need to regain access to [redacted], which is very important to me as it contains pictures of my late father. Unfortunately, I can't remember the password since I suffered a head injury in a car wreck in Texas in [redacted]. I have no access to recovery options for this account. Your help in recovering these accounts is greatly appreciated. Thank you.

A couple of weeks ago, my payment to Google lapsed. I would like to re-register my domain, but there are no options to do so in Google Admin or Google Domains. I, being in IT, have thoroughly checked for it. Please, no need to contact me directly. I kindly request Google to address this issue promptly as it is impacting multiple companies. If possible, could you address mine first? My domain is www.topojapan.jp. Google serves as my host until my deal with SquareSpace is finalized, which could be contributing to the issue. For any correspondence, you can reach me at my domain email, which is user : info.

I am experiencing issues logging into my alternate Gmail account. I am not provided with enough options such as receiving an SMS verification code through my recovery phone number. The only option available is to access my Android settings and manage my account to get a security code to recover my Gmail account. However, the setback I am facing now is that my phone was recently formatted, and my Gmail account was logged in on that device. The email I am specifically referring to is [redacted]

I am encountering issues logging into my alternate Gmail account. I am not provided with enough recovery options such as receiving an SMS text code on my recovery phone number. The only alternative given is to access my account through Android settings to obtain a security code for recovering my Gmail account. My current dilemma stems from the recent formatting of my phone where my Gmail account was previously logged in. The specific email address in question is [redacted] I kindly request Gmail to offer the option of sending an SMS code to my recovery phone number for assistance.

Our business office email is currently receiving notifications from Amazon meant for someone not associated with our company, regarding their orders, purchases, and deliveries. We have already changed our email password once, but the issue persists. It appears that someone has created an account using our email address. Despite contacting Amazon for assistance in disassociating our email from this unknown person's account, they advised us to contact our email provider or the Amazon account holder (which is not possible for us). We are concerned about the potential risk of them compromising our account and accessing sensitive information linked to this email.

Hello, my name is Priscilla Vidaurri. Unfortunately, my ex-boyfriend took my phone and changed the password, rendering me unable to access the recovery number linked to it. The Gmail account I need help recovering is [redacted] If necessary, please reach me via email at [redacted] I appreciate any assistance with this frustrating situation.

Hello, I seem to have forgotten the password for one of my email accounts and am unable to change it due to an unknown error. I have followed all the steps provided by Google with no success. Perhaps you could assist me further. I have included the error message for reference: "Based on the information provided, Google cannot confirm that this account really belongs to you. The information provided is insufficient. Google requests this information to better protect your account. If possible, when signing in, please consider the following: Use a device that you have previously signed in to Choose a familiar Wi-Fi network, for example, in your home or workplace Additional tips for recovering your account"

I need assistance with my Gmail account which was disabled two days ago. It is crucial for our international community foundation mail. I have been unable to log in successfully, and my phone number is not receiving the necessary codes for the recovery process. The email address affected is [redacted] I appreciate any help to resolve this issue promptly. Thank you.