Gmail Customer Service Issues

Archive 113

The following are issues that customers reported to GetHuman about Gmail customer service, archive #113. It includes a selection of 20 issue(s) reported September 14, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking assistance regarding an issue with an excessive amount of Google verification codes I have been receiving recently. The problem began on Saturday, 9th September, and has intensified with me receiving 10 codes just yesterday. Unfortunately, I am unsure which of my three Google accounts these codes are meant for. Furthermore, when I request a verification code myself, it does not come through. This influx of codes has prompted security concerns, suspecting someone might be trying to access my accounts without permission. I need help identifying the Google account linked to these codes, as well as guidance on strengthening the security of my accounts and preventing unauthorized access. Any advice on enhancing security measures or implementing additional settings would be greatly valued. Securing my online accounts is a top priority, and I am committed to taking necessary steps to avoid any potential security threats. Your prompt guidance and assistance in resolving this matter are highly sought. Thank you, Natalia
Reported by GetHuman8620066 on Thursday, September 14, 2023 9:26 PM
Dear team, I am seeking assistance in recovering my Gmail account as I have been unable to access it for the past two months. The account contains important data and information. I have attempted to recover it using my mobile number, but after verifying the mobile number, it prompts me to verify my recovery email address, which is the same Gmail account I am unable to access. Email address: [redacted] I kindly request your help in recovering this account. Best regards, Hanamant Savaragwe
Reported by GetHuman8620104 on Thursday, September 14, 2023 9:54 PM
I'm experiencing problems accessing my account. I remember the password but I'm struggling to log in because I'm using a new device that requires me to authenticate, and I can't access the phone number linked to the account. I need to get into this account as it holds important information. The recovery emails are [redacted] or [redacted], and the account I'm trying to access is [redacted] Thank you.
Reported by GetHuman-rymitche on Thursday, September 14, 2023 10:10 PM
I need to recover my Gmail accounts for tax info, personal pictures, and business contacts. The accounts are: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] I have IDs that belong to Daniel Romanello and Harry Balsonya. Currently trying to regain access to essential information for financial and social recovery after being incarcerated for two years. Feeling lost at the moment. Please contact me at [redacted] or email me at [redacted]
Reported by GetHuman-abookofd on Friday, September 15, 2023 7:13 AM
There seems to be a critical issue with my account at ziskabru@. I can currently only access it from one browser window on my phone, which has remained logged in for months. Despite entering the correct password, I cannot log in from my home or work laptop on my home wifi since moving apartments. The account recovery process does not prompt me for further verification beyond the most recent password. The message displayed states that I didn't provide sufficient information for Google to confirm my ownership of the account and advises using a familiar device or network to log in securely. I am seeking assistance to authenticate my identity for accessing the account on various devices. I am capable of answering security questions and can access recovery accounts linked to the account.
Reported by GetHuman-ziskabru on Friday, September 15, 2023 8:34 AM
I suspect that my personal Gmail account has been compromised. I recently lost my phone and later discovered it was being used by someone else. Initially, I didn't notice any suspicious activity. However, now I am unable to access my Gmail account. During the verification process, I encountered an unfamiliar email address and phone number linked to my account for verification, making it impossible for me to verify my identity. I also tried generating a code through my phone settings to use on my desktop but it was not accepted. The phone associated with my account is no longer in my possession. How can I regain access to my account?
Reported by GetHuman8621533 on Friday, September 15, 2023 8:41 PM
I can no longer access my previous phone number linked to my Gmail account. Despite logging in successfully with my new phone, I got logged out of all devices following an email from Google prompting me to recover my account. I waited six hours for a password reset link but upon resetting, I couldn't log back in. The resolution process requires sending an SMS to a now defunct number, which is impossible for me to do.
Reported by GetHuman8621749 on Friday, September 15, 2023 11:44 PM
It has been a while since I last accessed my Google account, and unfortunately, I have forgotten both my password and recovery email address. By attempting to recover the account with incorrect information, I have been locked out due to multiple failed attempts. The message now states that I need to wait a few hours before trying again. I am wondering when the recovery email input box will become available for me to try again.
Reported by GetHuman8621812 on Saturday, September 16, 2023 1:01 AM
I am writing regarding my Gmail account, [redacted], which I use for my legal practice. I am unable to access it since December [redacted] when I forgot the password. I have made several attempts to recover it but have been unsuccessful. Although I receive recovery codes on my linked phone number, Gmail claims I have not answered enough security questions. I provided one of the previous passwords used for the account and detailed emails associated with it. My academic and client information is stored in Google Drive linked to the account. I have utilized this account for business purposes from [redacted] until December [redacted]. What further information does Gmail require for me to prove ownership? I appreciate any assistance as this issue is causing me distress.
Reported by GetHuman-akenroye on Saturday, September 16, 2023 12:19 PM
Hello, I need assistance as my account was compromised while I was in the army. The hacked account is [redacted], associated with the backup email [redacted] and phone number +[redacted]5. The hackers altered all the details like phone number, backup email, password, and added two-step authentication. I tried various login methods, but none are successful as the confirmation codes are being sent to an unfamiliar number. I'm willing to provide any necessary data and photos. The backup email is [redacted] linked to the account [redacted] I have photos of the backup codes and the previous password that no longer works due to the hack. I hope for your assistance as this account holds significant personal value and financial transactions were conducted, including a game worth approximately $[redacted]. Best regards, Az.
Reported by GetHuman-azavitae on Sunday, September 17, 2023 9:45 AM
I am having trouble accessing my email "[redacted]" because my previous phone broke, and the settings only allowed access from that device. Since I can't recall the password, I currently use [redacted], which is also connected to Daniel Iseley, that's me. I am struggling to do an account recovery or reset my password. I need to access urgent emails in that account. Can you guide me on how I can prove the email is mine to regain access?
Reported by GetHuman-iseleyda on Sunday, September 17, 2023 7:11 PM
I recently purchased a new iPad and transferred all my data from the old one. However, I'm having trouble accessing my Gmail on the new device. On my old iPad, my Gmail account used to open automatically. Unfortunately, I can't remember the sign-in name or password I originally used for the account. The old email address I used ([redacted]) is now inaccessible. My new phone number is [redacted]. I admit I'm not very tech-savvy at 77 years old. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-robordaw on Monday, September 18, 2023 12:38 AM
Hello, I am having trouble accessing my Gmail after resetting my Samsung Tab tablet. I have canceled my number, and my Xiaomi Redmi 8 is not working. While I wait to get a new smartphone and a new mobile plan, I need to access all my emails. I have tried everything, but without success. There are important emails from various sources in my inbox, including Pôle Emploi, Madame Gaudet, Foncia Citya, Bouygues, CAF, Total Energies, and more. You can reach me at my backup email [redacted] Thank you for your assistance. I have all my professional contacts linked to this Gmail account. My previous number was 07 81 13 84 86. My mailing address is 10 Rue Louise Michel, [redacted] Le Mans. Thank you.
Reported by GetHuman8624261 on Monday, September 18, 2023 6:37 AM
Hello Google Support, I hope this message reaches you well. I am facing difficulties accessing my Google account. When trying to log in, verification codes are being sent to my deactivated phone number and a recovery email I can't access due to forgetting the password. I am seeking assistance in recovering my Google account with the email [redacted] This issue arose when I had to reset my phone which activated a two-step verification. Please contact me at [redacted], which is my new Google account. I would greatly appreciate your help in recovering my Google account. Thank you.
Reported by GetHuman-erlhanas on Monday, September 18, 2023 11:50 PM
Subject: Assistance Needed with Google Account Recovery Hello, recently my device was reset and I lost access to my Google Authenticator codes. When trying to log in to my Google account, it prompts me for an extra code which I no longer have. Unfortunately, I also lost access to the recovery phone number linked to my account. I have followed various tips and steps to resolve this issue, but nothing has worked so far. The account I am trying to recover is linked to the email [redacted] I would greatly appreciate any help or guidance you can provide in recovering my account. Thank you.
Reported by GetHuman8625737 on Tuesday, September 19, 2023 8:43 AM
I'm having trouble logging into my Gmail account. Every time I attempt to sign in, it prompts me to use a device I've used before, but I no longer have access to my old phone which was previously logged in. I haven't set up any additional verification methods on the account. Despite knowing both my current and previous passwords, and logging in from the same location and Wi-Fi, I keep getting directed to use my old phone for login.
Reported by GetHuman-rcollens on Tuesday, September 19, 2023 10:04 AM
Greetings, I am Rojeana, a Gallery Assistant at our university's gallery. Our Instagram account, used for showcasing exhibitions for over six years, is inaccessible due to a recovery email tied to a Gmail account created by a former director who no longer works with us. Unfortunately, there are no associated recovery options like an email or phone number listed on the Gmail account, hindering our ability to reset the password. Any suggestions on how to regain access to the email would be greatly appreciated.
Reported by GetHuman-rojeanae on Wednesday, September 20, 2023 7:27 PM
Subject: Request to Lift Google Account Restriction Dear Google Support Team, I am writing to appeal the recent restriction placed on my Google account. I believe the restriction is unjust and I kindly ask for your assistance in remedying the situation. I have been a loyal user of Google services for several years, always abiding by the terms of service and community guidelines. Despite this, my account was restricted suddenly, without explanation. This has significantly hindered my ability to use features like Google Chat for essential personal and professional communication. I assure you that I have not breached any terms or guidelines. I highly value Google's platform and have consistently used it responsibly. It is disappointing to have my account restricted without reason or a chance to address any misunderstandings. I urge you to thoroughly review my account and the circumstances leading to the restriction. I believe a review will show the restriction was made in error. I have enclosed any relevant documents or evidence to support my appeal. While I understand the need for user security, I believe there has been a mistake in my case. I request your swift assistance in resolving this matter. I trust in your expertise to lift the restriction and restore full access to my Google account. Your attention to this request is greatly appreciated. Thank you for your consideration. I anticipate a favorable outcome and the reinstatement of my account. Please reach out if you need additional details. Sincerely, (RONISHA)
Reported by GetHuman8628270 on Wednesday, September 20, 2023 9:17 PM
Hello, I misplaced my phone and now have a new one. I need to set up my Google account on the new phone, but it's asking for verification through my old phone number. The email associated with my account is [redacted] I would greatly appreciate a one-time link to reset my information as I am a soldier overseas and need to complete this quickly to use my phone. Thank you.
Reported by GetHuman8630440 on Friday, September 22, 2023 11:00 AM
My mother misplaced her phone, and I'm struggling to access her Gmail account on her new phone because I don't know her current password. I desperately need assistance in recovering her contacts which are crucial. She hasn't changed her password in quite some time, making it impossible for me to aid her in retrieving her contacts. The Gmail account in question is [redacted], and the linked mobile number is [redacted].
Reported by GetHuman8631627 on Saturday, September 23, 2023 5:05 AM

Help me with my Gmail issue

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