Gmail Customer Service Issues

Archive 112

The following are issues that customers reported to GetHuman about Gmail customer service, archive #112. It includes a selection of 20 issue(s) reported September 7, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am experiencing difficulty accessing my Gmail account where I have important information stored. Despite knowing my password, I am receiving an error message stating it's incorrect. I have been trying to sign in using my phone number for verification, but after entering the code sent, I am prompted to provide another verification code from a device I no longer have access to. Additionally, there seems to be a phone number ending in 29 associated with the account that is not mine. I am unsure of what steps to take next to regain access to my account. I can confirm that I have the correct date of birth and security question associated with the account. The Gmail address linked to this issue is [redacted] Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman8608000 on Thursday, September 7, 2023 8:08 AM
Dear Sir or Madam, I am using an Acer desktop with Windows 11. I encounter an issue with Gmail where when I try to save an email to a folder using "Save page as," only the address is saved without the email contents. This problem has persisted for approximately four days. I would greatly appreciate any assistance you can provide in resolving this issue. Thank you for your attention, Kind regards, Keith Baker
Reported by GetHuman8608146 on Thursday, September 7, 2023 11:22 AM
I am unable to access my Gmail account, [redacted], due to losing my account recovery phone number and forgetting my password. Can someone provide assistance with recovering my account promptly? Additionally, I have lost my phone and am now unable to log in to both my email addresses and YouTube account associated with [redacted] The passwords I believe were in use are: 1. Rosaist1973# I kindly request your help in resolving this matter quickly. Best regards, Alexander Grebenschek
Reported by GetHuman8608424 on Thursday, September 7, 2023 2:46 PM
I keep getting emails addressed to Tonia Clarice Briggs at [redacted]. She might have the same initials and a similar email address as me. This isn't the first time I've received her emails, and it's concerning for my privacy. Could someone please reach out to her to resolve this issue? I appreciate your help in sorting out this matter. L Briggs
Reported by GetHuman-tcbriggs on Thursday, September 7, 2023 6:06 PM
I am having trouble accessing my email account because I forgot the password. Recently, I also had to reset my mobile phone due to forgetting the screen lock pin. Now, when I try to log in to my email account I've been using for 5-8 years, Google is prompting me for a 2-step verification code. I can receive the code on my linked mobile number, but I cannot access the code sent to the email I am trying to log in to. Please assist me in resolving this issue by changing it to only require verification through my registered mobile number to enable me to access my account. This account holds great value to me, so your help in simplifying the verification process is greatly appreciated.
Reported by GetHuman8608918 on Thursday, September 7, 2023 7:23 PM
Hello, I have been automatically logged in to my Gmail account ([redacted]) for years. I recently cleared my browser history and discovered that the password saved in my manager was not the correct one for the account. It seems like it was changed 12 months ago, and I have no recollection of doing so. I attempted to reset the password by receiving a text to my phone, but then it requested a code sent to an email associated with the account that I am unable to access ([redacted]). This has rendered the reset process ineffective. I am in urgent need of regaining access to my account. Thank you for your assistance.
Reported by GetHuman-larssad on Friday, September 8, 2023 10:18 AM
Hello, this is Ahmed, and I am reaching out regarding my brother's Gmail account. We have all the necessary information to verify the account, including the ID number associated with the account creation email. Our issue is that the account is linked to a trading application called Bet Mix where we have approximately $[redacted] held in the account. Without accessing the Gmail account first, we are unable to retrieve our funds. Unfortunately, my brother did not provide sufficient information during the account recovery process, and now we are at a standstill. The account in question is "[redacted]" We can provide the nearest password my brother remembers and the ID card linked to the Bet Mix application. The challenge we face is that my brother forgot his password, and the phone he used to access the account has since been sold and reset. We have tried contacting the new owner for assistance, but to no avail. Any help in recovering access to the account would be greatly appreciated as we are eager to recover our funds. Thank you for your time and support. Best regards, Ahmed.
Reported by GetHuman-ahmeddbc on Saturday, September 9, 2023 3:05 AM
I am unable to complete the two-step verification as I am locked out of the email recovery account needed for the second step. I receive the code on my phone from Gmail for the first step, but I can't complete the second step. Google states that I haven't provided enough information to access my account and then locks me out for another seven days. I need access to my Gmail to update the recovery email account for the second step.
Reported by GetHuman8613535 on Sunday, September 10, 2023 8:54 PM
Dear Sir or Madam, I hope this message finds you well. My wife forgot her password and urgently needs to access her Gmail account. The email associated with her account is: [redacted] Despite trying various methods, she keeps receiving the message: "You cannot recover your account at this time because Google does not have enough information to verify that this account belongs to you." Please assist us with this matter. Thank you, Boyer
Reported by GetHuman-javadboy on Tuesday, September 12, 2023 5:53 AM
I have a Gmail address, [redacted], which I originally set up while living in Australia. I currently have it forwarded to my primary Gmail address that I use daily. Unfortunately, I am unable to access the [redacted] account as I have forgotten the password and no longer have access to my Australian phone number or the backup email attached to it. This makes it challenging to clear out the account. When attempting to recover the [redacted] account, I receive a message stating that it cannot verify my ownership, despite the fact that it is being forwarded to my [redacted] account. It's frustrating because I had to own the account initially to establish the forwarding setup.
Reported by GetHuman8616700 on Tuesday, September 12, 2023 6:56 PM
Hi Google Team, I'm having trouble accessing my Google account. Every time I attempt to log in, it prompts me for two-step verification. Since it's an old account, I no longer have the old mobile or phone number associated with it. I'm reaching out to seek assistance in recovering my Google account. The account in question is [redacted] Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-hobiblas on Tuesday, September 12, 2023 7:24 PM
My Google Mail account has been deactivated. I need to unblock this account to complete my Google Store login. Despite multiple complaints, the issue remains unresolved. Each time I appeal, my secondary mailbox informs me that login attempts are blocked due to someone trying to access my disabled account. It seems only Google officials can log in. I am seeking clarification and a prompt unblocking of my Gmail account.
Reported by GetHuman8617489 on Wednesday, September 13, 2023 8:58 AM
I am having trouble accessing my Gmail account as it appears to be locked. I am unable to verify it through other means as I have exceeded login attempts. Could someone assist me in resolving this issue promptly? Access to this email is critical as it contains vital contact details, photos, and necessary information. Please contact me urgently. The email address affected is [redacted] Thank you.
Reported by GetHuman8617856 on Wednesday, September 13, 2023 2:29 PM
I updated my Gmail password approximately 19 months ago. It was stored on my new phone, and I was logged in until the screen broke before I could back up my data. Gmail still believes I am logged into an app. I have 2-step verification that sends a code to my phone, but when I enter it, Google says it sent a code to the email I am trying to access, which I cannot reach.
Reported by GetHuman8618561 on Wednesday, September 13, 2023 9:57 PM
My email has been hacked, and I am aware of who is behind it. Despite blocking this person, they persistently create new accounts and obtain new phone numbers. They have even shared voice recordings of my private conversations with friends. After creating multiple new accounts, the latest one was registered with a new phone number which they used to call me anonymously. When I confronted them, they disconnected the call. Their latest attempt to access my account is failing as it won't accept my password, but they continue to send emails and messages through different aliases.
Reported by GetHuman-hubann on Thursday, September 14, 2023 2:15 AM
I need help recovering my Gmail account. The issue is I didn't update my mobile number, and the old number on the account is lost. I must access my account on the phone where I last logged in, but that phone is also lost and has been reset. Gmail, I need assistance in removing the old mobile number and the last used phone from my account.
Reported by GetHuman-aralual on Thursday, September 14, 2023 4:12 AM
Subject: Urgent Issue with Gmail Account Dear Support Team, I am reaching out to address a critical matter concerning my Gmail account under the email [redacted], linked to my phone number [redacted]. Regrettably, I am facing a significant challenge as I have forgotten my Gmail password and am facing the potential loss of my phone, which is essential for account recovery. I have attempted the account recovery steps from Gmail, but without access to my phone, I am unable to receive the verification code needed to reset my password. The current recovery options, such as sending a code to my phone number, are not feasible in my situation. The prospect of losing crucial emails and contacts stored in my Gmail account is distressing, impacting both my personal and professional communication. I earnestly seek your guidance on alternative methods or procedures to verify my identity and regain access to my account. I am willing to provide any necessary cooperation to resolve this matter promptly. I appreciate your prompt attention and support in assisting me with this issue. Thank you for your understanding. Sincerely, J. D'Silva
Reported by GetHuman-joysonds on Thursday, September 14, 2023 7:32 AM
Hello, I am writing to request assistance with recovering the password for my email account: [redacted] When creating this account, I did not set up any recovery options such as mobile numbers or alternative emails. I am currently unable to access the email account, which is essential for my college use. I am willing to provide any necessary documentation to verify my ownership of the account. Please assist me in recovering the password for the email account. Thank you, For further communication, please email me at [redacted]
Reported by GetHuman8619215 on Thursday, September 14, 2023 10:56 AM
Hello Google Team, I am having trouble accessing my Google account as it requires two-step verification. Unfortunately, I no longer have access to the old mobile number linked to the account. I kindly request your assistance in recovering my old Gmail account. The email associated with the account is [redacted]. I appreciate your help in restoring my access to the account promptly. Thank you.
Reported by GetHuman-royamuly on Thursday, September 14, 2023 2:19 PM
I am unable to access my Gmail account, [redacted], due to the 2-step verification. I don't have access to any of the verification methods listed, including phone numbers and 8-digit codes. This email is essential to me. I am seeking to log in without needing the 2-step verification. The account name is listed as Cyphen Out, and I used to be able to reset the password using [redacted], but that option is now unavailable. I have attempted various recovery processes, but I still cannot log in.
Reported by GetHuman-lampertf on Thursday, September 14, 2023 7:15 PM

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