The following are issues that customers reported to GetHuman about Gmail customer service, archive #111. It includes a selection of 20 issue(s) reported August 23, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I hope this message finds you well. I am facing a challenge with accessing my email account as I have lost the phone number linked to it. The SIM card was registered by a deceased individual, and I am unable to retrieve the number. Consequently, I am unable to receive the login code to regain access to my email because it is being sent to that lost number. Please assist me in recovering my email account, as it holds significant importance to me. Thank you for your help.
Reported by GetHuman-mosessun on الأربعاء ٢٣ أغسطس ٢٠٢٣ ١٩:٠٨
Hello, I am a user from China.
Due to IP address fluctuations, my Gmail account was suspended without cause. This account is linked to important game, Twitter, and Instagram accounts. There is crucial content stored in this email. I have not violated any terms of use. I submitted an appeal two days ago but have not yet received a response. I am anxious to resolve this matter promptly. Please assist me. My Gmail account is [redacted]
I provided an auxiliary email during the account setup: [redacted] Please send any updates to this address or my personal email, [redacted]
Thank you for your assistance and understanding.
Reported by GetHuman8581692 on الخميس ٢٤ أغسطس ٢٠٢٣ ١٣:٠٩
Hello, I'm a user based in China.
I believe my gmail account was suspended due to IP address fluctuations. This account is linked to important game, Twitter, and Instagram accounts. I have filed an appeal two days ago but have not received a response yet. I did not participate in any illegal activities and the content in my account is significant to me. I would appreciate your prompt help with resolving this issue. You can reach me through my auxiliary email: [redacted] or my personal email: [redacted] Thank you for your understanding.
Reported by GetHuman8581692 on الجمعة ٢٥ أغسطس ٢٠٢٣ ٠٧:٥٢
I cannot remember the password for my Gmail account linked to my Apple ID ([redacted]). Someone changed my password and now I am unable to access my emails on my new iPhone. I tried the Gmail recovery process but it did not recognize the passwords I thought I used. I also provided the details about my first car, a Volkswagen Rabbit, but it was not accepted. I urgently need to regain access to my account as it contains important information for upcoming work. My livelihood relies on this. My name is Randy Scott.
Reported by GetHuman-aceshado on السبت ٢٦ أغسطس ٢٠٢٣ ٠٣:٢٠
Good evening, I would like to regain access to my account [redacted] I changed my phone, and the old one was reset to factory settings. I can't access the app with the account to verify access due to the two-factor authentication. The previous phone number listed is no longer valid, so I cannot confirm the login. I receive a code on my backup email, but I am still asked to log into the app and press yes or enter the code. Please assist me in solving this issue as I have lost my Google Mail, Google Photos, and Google Calendar, which are essential for me. Thank you in advance for your response.
Reported by GetHuman-nerootsa on السبت ٢٦ أغسطس ٢٠٢٣ ١٧:٣٤
I set up a Gmail for business but I forgot the password and now I can't access the account since I rely on my phone's hotspot and my phone broke. Although I now have a new phone with the same number, the account and number don't seem linked. I attempted various password combinations until I encountered a challenge involving distorted images and audio, which I found difficult. I am eager to regain access to my Gmail account.
Reported by GetHuman-theartso on الإثنين ٢٨ أغسطس ٢٠٢٣ ٠٠:٥٣
I recently had a security breach on my Microsoft account. The hacker deleted my security information and added their email to receive verification codes. I reached out to Microsoft support, and despite contacting their fraud team, they informed me that they are unable to recover the account due to the security alterations. They have permanently suspended the account, but the associated email address [redacted] is still active. If you have any solutions or suggestions, I would appreciate your assistance whenever you have time. Thank you.
Reported by GetHuman8587635 on الإثنين ٢٨ أغسطس ٢٠٢٣ ١١:٢١
I reset the password on our account because the original one wasn't accepted. Surprisingly, it switched to my husband's old account, unfamiliar to me due to its age. Upon receiving an email about another account attempting access, I indicated it wasn't mine, unaware it belonged to my husband. To safeguard against potential phishing, I changed the password once more.
Currently, our active account tied to our emails seems to have disappeared, leaving only my husband's old account visible. We require the restoration of our primary account along with our emails.
Reported by GetHuman-barilbis on الإثنين ٢٨ أغسطس ٢٠٢٣ ١٤:٣٥
Hello, my name is Cheryl Young. I am visually impaired and live independently. I am facing difficulty accessing my Gmail/Chrome account. I have Comcast/Xfinity Internet service, which is up to date, but my email account seems to be missing. I noticed that my recovery phone number is incorrect despite me updating it previously. Please contact me by phone at [redacted] as texting is not possible due to my vision impairment. Thank you for your assistance, Cheryl. Just a note, I am in a wheelchair so please allow me some time to reach the phone. Appreciate your help. Thanks, Cheryl.
Reported by GetHuman8518415 on الأربعاء ٣٠ أغسطس ٢٠٢٣ ٢١:٤١
I accidentally signed out of all accounts in my Google Chrome. When trying to sign back in, it prompts me to use my mobile phone, but I reset it a few months ago due to game issues and no longer have access. It's also asking for an 8-digit backup code that I don't have. Although I have the password, I'm unable to retrieve the code. My Gmail account is [redacted], and I'm concerned because it's linked to my YouTube channel, Quest-o, which serves as proof of ownership. Can someone please assist me in recovering access to my account?
Reported by GetHuman-aeoncata on الجمعة ١ سبتمبر ٢٠٢٣ ١٢:٢٦
I am having difficulty integrating my email with Gmail from another email provider. The email domain I am trying to link is [redacted] When creating an account on the Gmail signup page using my own domain, I encounter an error message stating, "an error occurred, please try again". Subsequently, I am unable to proceed with creating an account using that domain. Is there a solution to address this issue?
Reported by GetHuman-kaloroad on الأحد ٣ سبتمبر ٢٠٢٣ ١٢:٣٥
Hello, I am having trouble accessing my account due to getting a new phone after my contract expired. The system is asking for the old number to send a code, but I have a new number now. Additionally, I am unable to confirm my email to access the account. I am willing to provide my ID, other details, and a photo to verify my identity. I urgently need my ticket for Houten purchased through the email address associated with this account. Everything is linked to this account. How can I regain access to my account named [redacted]? I have a temporary solution for now, but it doesn't give me access to my other accounts. Kind regards, Yasmin B.
Reported by GetHuman8598585 on الإثنين ٤ سبتمبر ٢٠٢٣ ٠٨:٣٧
Hallo,
ich brauche Hilfe bei der Wiederherstellung meines Passworts für meine alte E-Mail: [redacted] Ich kann nicht auf meine alte Telefonnummer zugreifen, da ich eine neue habe und diese nicht mit der E-Mail verknüpft ist. Deshalb kann ich den Code nicht sehen, um mein Passwort zurückzusetzen. Über jede mögliche Unterstützung würde ich mich freuen.
Viele Grüße,
Ewald Langner
Reported by GetHuman8598664 on الإثنين ٤ سبتمبر ٢٠٢٣ ١٠:٢٢
I have a collection of emails saved on my phone, with one designated as the recovery email for the rest. Unfortunately, my main device is currently broken, and I have yet to repair it. I possess the IDs and phone numbers associated with the emails. I kindly request assistance in resolving this issue and recovering all the emails. The emails in question are: [redacted], [redacted], and [redacted] The identification information in my possession reflects my true nationality, name, and family name. Additionally, I have the phone number for confirmation.
Reported by GetHuman-omarchto on الإثنين ٤ سبتمبر ٢٠٢٣ ١٥:٥٠
I am having trouble accessing my Gmail account "[redacted]". Despite having the correct password, I have been logged out because Google requires more information to verify my identity. When attempting to recover my account and selecting "Try another way," no additional options were provided. As a result, I am now logged out of all previously connected devices.
This email account is linked to several paid apps, so not being able to access it is quite frustrating. Fortunately, I can still view my emails through the Windows Mail app on my laptop, where I see notifications from Google about blocked sign-in attempts.
I am currently in a different country, so logging in from the same internet connection is not an option. I am confused as to why my password is not sufficient to log in. Is there a way to regain access to my account by receiving a confirmation code via email for verification?
Any help on this issue would be greatly appreciated. Thank you.
Reported by GetHuman8599711 on الثلاثاء ٥ سبتمبر ٢٠٢٣ ٠٢:١٧
Dear Sir,
I recently had my domain nrjasani.biz deactivated because of a delayed payment. I have since made the payment to reactivate the domain, but I am now facing an issue where I am not receiving emails in my inbox due to an Mx record error. I am a Google client and customer.
I kindly request to update my DNS records as I have lost access to my eNom login credentials.
Unfortunately, I am unable to retrieve any emails from my registered email account.
My domain is registered through Google Workspace.
Please reach out to me at the following number during India working hours from 10 am to 6 pm: [redacted].
Reported by GetHuman-qazijm on الثلاثاء ٥ سبتمبر ٢٠٢٣ ١٠:٥٨
I am having trouble accessing my Gmail account using the email address mindfulpets8[at]gmail.com. When I switched browsers, Gmail flagged a 'critical security alert'. After inputting my username and password, a code was sent to my recovery email. Upon entering the code, I was prompted to provide my phone number for another code. The issue arose when Gmail requested my old phone number, which I have since updated. Unfortunately, I am unable to access my account as the system keeps requiring the outdated phone number.
Reported by GetHuman8601326 on الثلاثاء ٥ سبتمبر ٢٠٢٣ ٢١:٤٠
I'm having trouble with my password. After trying several times to reset it, I got locked out. I followed the instructions and responded "Yes" to the text message to confirm my identity. However, I couldn't reach the screen to set a new password as the system kept asking for my security preferences. Strangely, I can still access my email on my phone, but I'm locked out on my computer. I've attempted to change my password multiple times without success. I need help with this issue.
Reported by GetHuman8602171 on الأربعاء ٦ سبتمبر ٢٠٢٣ ١٣:٣٥
Bonjour, j'ai perdu mon téléphone et ne me souviens plus de mes mots de passe pour mes adresses email [redacted] et [redacted] J'ai récupéré mon numéro et contacté Microsoft pour obtenir de l'aide. Je vais remplir leur formulaire d'authentification. Merci de m'aider, ces adresses sont importantes pour moi. Mes informations :
- Nom : Bologna
- Prénom : Jacky
- Adresse : 89 rue de Namur, [redacted] Gosselies
- Date de naissance : 14/08/[redacted], Charleroi
- Opérateur : Proximus
Les numéros de téléphone liés sont :
- Actuel : +32 [redacted] 96 31 60
- Associé à [redacted] : +32 [redacted] 09 97 67
J'ai inclus mes anciens numéros associés et des exemples de mails récents. Merci de m'aider à récupérer l'accès.
Reported by GetHuman8602451 on الأربعاء ٦ سبتمبر ٢٠٢٣ ١٦:٠٤
Hello, I am facing connection issues after losing my phone and forgetting the passwords for my email address [redacted] and the recovery email [redacted] I have contacted Microsoft for help and will respond to their authentication form promptly. I have shared my personal details for reference. Thank you for your assistance in advance and apologies for any inconvenience caused. Best regards.
Reported by GetHuman-esetfirs on الأربعاء ٦ سبتمبر ٢٠٢٣ ١٦:١١