Gmail Customer Service Issues

Archive 109

The following are issues that customers reported to GetHuman about Gmail customer service, archive #109. It includes a selection of 20 issue(s) reported August 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Saravanan Ranganath Krishnagiri, Tamilnadu, India [redacted] 02-08-[redacted] Subject: Request for Password Recovery Assistance Dear Sir/Madam, I am writing to request help in recovering my Gmail password for the email address [redacted] I last accessed my account on 01-08-[redacted] at 8:00PM. Despite trying Google's account recovery process, I have been unsuccessful in regaining access to my account. Efforts to reset my password via my recovery email and security questions have not been fruitful. Any assistance in recovering my password would be greatly appreciated. Thank you for your time and support. Best regards, Saravanan Ranganath
Reported by GetHuman8539021 on Dienstag, 1. August 2023 19:20
Hello, I came across this site online that seems like it can help with my Gmail issues. I changed my password for a game, but I'm not receiving any notifications about it. The game's support team mentioned the emails are being sent from their side, but I haven't seen any. They suggested adding their domain to a whitelist, but I can't contact or send a ticket to Gmail. I've checked everywhere in my settings. I receive emails from the website for other things, just not these notifications. I'm concerned about my security. I spoke with Riot Games support, and they don't believe the issue is on their end. Can anyone assist me with this problem?
Reported by GetHuman8539550 on Mittwoch, 2. August 2023 00:16
I attempted to recover my Gmail account through my iCloud recovery email, but the code I received once did not work upon entering it. The notification message I received stated: "You didn’t provide enough info for Google to be sure that this account is really yours. Google asks for this info to keep your account secure. If possible, when signing in: Use a device where you’ve signed in before Use a familiar Wi-Fi network, such as at home or work." Unfortunately, I cannot use my number for validation as it is a contract number that was cancelled back in [redacted]. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-eulenmo on Mittwoch, 2. August 2023 10:37
I've been trying to reset my password for my account at [redacted] for nearly a week now. I provided an alternate email and was informed that I would receive a reset link within 48 hours, but I haven't received it yet. I really need access to my account quickly, but there doesn't seem to be a clear way to reset the password. I can't even access the account to be able to receive a link at [redacted] This situation is very frustrating for me.
Reported by GetHuman-bbfr on Donnerstag, 3. August 2023 00:18
Hello, I am facing a concerning issue where I receive multiple emails daily that appear to be sent from my own email address, indicating a phishing attack. Although Google flags them as potential phishing attempts, the source remains unidentified. I have been receiving these malicious emails for over a month now and I am seeking assistance in resolving this matter. I am located in France and I understand that legal implications may vary between countries. Any guidance or support in stopping these fraudulent activities would be greatly appreciated. Thank you for your help. Best regards, Michel Catrouillet
Reported by GetHuman8542414 on Donnerstag, 3. August 2023 12:40
Hello team, I am having trouble with the two-step verification as I don't have the verification code. I reset my phone where I was logged into my Gmail account and set up the two-step verification. I don't remember my password, and it's asking for a verification code sent to my phone number or recovery email. Please help me recover my Gmail account as there are very important documents that I need. My gmail account is [redacted] Thank you, User: H. B.
Reported by GetHuman-hadwantb on Freitag, 4. August 2023 06:16
I am encountering an issue with my Gmail account. My email address is supposed to be [redacted]; however, I am receiving emails that are meant for another individual with the email format [redacted] It seems that Gmail is combining both email addresses as one, which is incorrect since they belong to separate individuals. This poses a significant security risk and safety concern for my account, as sensitive emails may be inadvertently sent to the wrong recipient. I would appreciate it if Gmail could reach out to me for further information regarding this issue. Thank you.
Reported by GetHuman8544398 on Freitag, 4. August 2023 10:34
Dear Google Team, I am having trouble recovering my Gmail account recently. My full legal name is Akash Mahur. The email address associated with the account is [redacted], and my physical address is at Teli Mohalla, Deoli, Tonk, Rajasthan. After resetting my phone a few days ago, I have been unable to recover my Gmail. I tried entering my mobile number [redacted] but encountered some issues. I accidentally put my own Gmail ID in the recovery email field. I kindly request your assistance in recovering my Gmail account. I am willing to provide my legal documents if needed. Your help in this matter would be greatly appreciated. Best regards, Akash Mahur
Reported by GetHuman8544734 on Freitag, 4. August 2023 14:10
Hello, I wanted to bring to your attention that my younger sister is having trouble accessing her Gmail account. Her phone was stolen after she changed her password, and now she can't remember it to sign in on other devices. She attempted to reset her password using her phone number, but encountered an issue where she couldn't enter the new password correctly, resulting in several failed attempts. She also has a recovery email, but sadly, it is no longer active. Accessing the account is crucial as there are significant emails and documents stored there. Any assistance in helping us regain access to the Gmail account would be greatly appreciated. I've attached a screenshot for your review. Thank you, P.D. [redacted] Phone: [redacted]
Reported by GetHuman8546253 on Samstag, 5. August 2023 06:58
I am experiencing unusual issues with my Gmail account [redacted] on Windows 10. I seem to have lost the password for my email account and am unable to retrieve it. Upon attempting to resolve the issue, the system is prompting me to log into an account for which I do not have the password. When I try to verify my identity through text messages on my phone, I am asked to input a code sent to my [redacted] account, which I am unable to access. Furthermore, it appears that my phone has also lost the login information for my email account. It seems that a Blizzard app might have caused this problem, although it has been uninstalled, the data is still missing.
Reported by GetHuman8547404 on Samstag, 5. August 2023 22:45
I am facing a situation where my email got hacked recently, resulting in the passwords being changed. I have been endeavoring throughout the week to regain control of my account. However, the recovery process for Gmail is proving to be quite challenging, especially in cases of hacked accounts. Following the instructions to wait for an email from the recovery system within 48 hours, I was disappointed to receive no response. Subsequently, upon redoing the recovery steps, the outcome remained the same. The uncertainty of the hacker's activities is causing me much distress, and I am eager to regain access to my email promptly.
Reported by GetHuman-bklb on Sonntag, 6. August 2023 16:58
Hello team, I am having trouble with 2-step verification as I don't have the verification code. I recently reset my phone where I was logged into my Gmail account and set up the 2-step verification, but I don't remember my password and it's asking for the verification code that was sent to my phone number or recovery email. Please assist me in recovering my Gmail account as there are very important documents that I need. My Gmail account is [redacted] Thank you. Your user [redacted]
Reported by GetHuman-hadwantb on Montag, 7. August 2023 11:09
Hello, I am experiencing difficulty accessing my email account, which is crucial because it contains my job applications, personal emails, and connects to my Google Drive where I store irreplaceable photos of my children. Unfortunately, I cannot recover the account through the SIM card method due to the loss of my phone. This prevents me from completing the 2-step verification process. The email address in question is [redacted] The password is beximusmaximus1. The recovery number associated with the account is [redacted]9, which is not visible during the code request process. I actively use this email for my Spotify account, interactions with Indeed, communication with the company Zapp, and discussions with the DWP regarding potential employment with the Civil Service. I am in anticipation of a response from them soon. Regaining access to this email is extremely important to me. In the meantime, I am temporarily using [redacted]
Reported by GetHuman8549647 on Montag, 7. August 2023 11:17
Dear Google Team, I am having trouble accessing my Google account ([redacted]) because I forgot my password. When I try to log in, an OTP is sent to my mobile number. After entering the OTP and clicking next, another OTP is requested, which is sent to the same Gmail account that I am unable to access due to the forgotten password and it is not logged into any of my other devices. This is my old Google account, and I no longer have access to it. I kindly request your assistance in recovering my Google account and restoring my password.
Reported by GetHuman8550373 on Montag, 7. August 2023 16:42
I am currently struggling to access my Gmail account, which I have been using since I was young. I got locked out a few years back and have been attempting to regain access ever since. The phone number associated with the account ends in a number that I don't recognize or remember having, despite my efforts to locate it. I have searched extensively but have only been able to determine that the number ends in "85." It is crucial for me to retrieve access to this email account. I do recall the month and year when the account was initially created, but Google only offers the option to recover via phone, not by providing the account creation date.
Reported by GetHuman-austenva on Dienstag, 8. August 2023 11:18
My YouTube account was hacked and then violated terms and conditions, leading to its disablement. Since my Gmail is connected to it, it was also disabled. I reached out to YouTube for details about the violation, but they informed me that all data associated with the account was deleted. As a result, my Gmail account hasn't violated any terms. I'm seeking reinstatement of my account urgently because it contains irreplaceable photos and videos of deceased family members and the birth of my child. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman8552257 on Dienstag, 8. August 2023 14:29
Someone appears to have accessed my account, [redacted], and likely changed my password. I am unable to log into my account as the passwords I attempt do not seem to work. Upon login attempts, I receive the following message: "You can’t recover your account at this time because Google doesn’t have enough information to confirm this account is yours. If you wish to create a new account for Google services, make sure to include a recovery phone number or email address and keep them updated." I am currently receiving emails forwarded from this account to my alternate email, [redacted] Could you please send an email to the alternate account so I can verify that [redacted] belongs to me? Alternatively, consider enabling the previous passwords to work. There must be a resolution to this issue. Sincerely, Carla.
Reported by GetHuman8552263 on Dienstag, 8. August 2023 14:29
I forgot my Gmail password and need to recover it. My email is [redacted] I previously used the mobile number ending in [redacted], but it is now inactive and in use by someone else who is not providing the OTP for changing the number due to security reasons. Could you please add my new phone number [redacted]? I am willing to provide any necessary identity proof. Thank you in advance for your help.
Reported by GetHuman-raziaakh on Mittwoch, 9. August 2023 12:50
My email account, [redacted], has been blocked, possibly due to accessing it from different devices. As a marine, I encountered slow internet on a vessel, preventing me from logging in. I tried using an office computer but lacked access to the recovery phone number as we were at sea. When I finally had network, Google sent the recovery code to the blocked email, which I couldn't reach. This email, [redacted], is crucial for me, and I can't risk losing it.
Reported by GetHuman-infoelm on Mittwoch, 9. August 2023 15:44
My email account [redacted], under the account holder name ELVIS TAMUNOH FON with the recovery phone number +[redacted]32, has been blocked. I believe this happened because I accessed the account from multiple computers and smartphones. As a seafarer, I faced slow internet connection onboard my ship. Unable to connect via my HP laptop or Redmi 9 smartphone, I used the ship's office computer. Despite attempts to log in with the recovery phone number, the lack of internet at sea prevented verification. When GSM connection was available, Google sent a login code to my phone, but subsequent codes to the blocked email were inaccessible. I am looking to recover access to my email at [redacted] For contact, please use my alternative email at [redacted]
Reported by GetHuman-infoelm on Mittwoch, 9. August 2023 16:05

Help me with my Gmail issue

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