Gmail Customer Service Issues

About seven years ago, I had trouble accessing my Gmail account ([redacted]). I understand the name might be inappropriate, but I managed to recover the account once before, only for it to be locked again. Despite attempting to recover it once more, I got locked out and haven't attempted it since. Recently, I realized there are still several apps and games tied to that account that I wish to use. However, I can't access those previous accounts because I can't recall the password I created as a 14-year-old. Any advice or assistance you can provide would be greatly appreciated. Thank you, Lucas W.

My wife is extremely worried right now as our daughter unintentionally uploaded some content on YouTube using her tablet, which was linked to my wife's email. The uploaded content was flagged and removed, which we appreciate. However, this action led to the account being flagged for deletion and access being blocked. The account contains years of family photos and important bills. We've handled the uploading issue with our daughter and are willing to have the account closely monitored to avoid any future problems. We kindly request assistance in recovering the account. The email associated with the account is [redacted] Your help is greatly appreciated.

I am experiencing an issue with the Gmail app where changes made on the web browser are only partially synchronized. The label - sublabels button is missing in the app, making it difficult to manage labels effectively. It would be helpful if Gmail could allow the creation of collapsible sublabels within the app for better organization. Currently, sublabels appear as regular parent labels in the app, without the option to collapse them like on the web version where the main label has a button to expand or collapse subfolders.

I recently changed my Gmail password for my account to [redacted], but I no longer have access to the phone number ending in 22 or the esgaming Gmail account. There are important documents and several accounts linked to that email that I urgently need to recover. Could you assist me in regaining access to my long-standing email account? I can be reached at [redacted] Additionally, my security question pertains to my first pet's name, which is Leroy. My name is Ethan S., and I am desperate to regain access to this account. Thank you for your help.

Hello, I am unable to access my Google account, [redacted], due to an abnormal account verification issue with my cell phone number [redacted]3. Although I know my password, I cannot log in. I have replaced the phone number but still cannot access my account. This is affecting my ability to utilize Adwords and a domain name service I purchased. I can only log in using a VPN in mainland China, which is crucial for my work. If the issue is related to the VPN, please let me know which information I need to provide. You can contact me at my QQ email [redacted] Thank you for your assistance in resolving this matter.

Since Thursday, July 20, [redacted], I have had fiber installed in my home. However, since then, I have not been able to connect to my Gmail account. Despite using the old box to reopen my account, I found a security alert mentioning a suspicious login attempt from an unknown device using Firefox. Although I confirmed it was me, once the ADSL was disconnected, I lost all access to my email. I do not have a mobile phone or a recovery email. I have only ever logged in from my home device and have tried private browsing and even attempted access from a borrowed mobile phone to no avail. The fiber installation was completed by a subcontractor of the ISP on Monday, July 24, but they claim they cannot assist. I am very concerned about losing my email and need help regaining access. I am not tech-savvy and appreciate any assistance. Thank you for your help, Mr. Chevalier.

Dear Google, I am still unable to log in to my Gmail account despite trying all available options. My account is [redacted] I recently reset my mobile phone, and ever since, I have been experiencing this login issue even though my mobile number and network remain the same. The problem lies with the two-step verification process as it prompts me for a code on the email account I am trying to access. Although my phone number has been verified, upon entering the code sent to my phone, it still prompts for a code on the same email account. I kindly request for the two-step verification to be removed so I can access my account using just my phone number. Your assistance in resolving this matter would be greatly appreciated. Kindly release my account.

Hello, I am seeking assistance with recovering my Google account. The Gmail ID associated with my account is [redacted] I had been using this account a few months back, but unfortunately, I have forgotten the password and do not have access to the recovery phone number. I kindly request to receive a password reset link at my old Gmail account, [redacted], or at my new Gmail account, [redacted], in order to regain access to my account. Your help in recovering my account is greatly appreciated.

A year ago, I lost my old mobile phone and have been struggling to access my Gmail account on my new device. I attempted to login multiple times, leading to me forgetting my password. The account prompts me to enter an OTP, but as I no longer have my old phone, I can't receive it. I believe the OTP is being sent to my old phone, and I'm unsure how to recover it on my new device. Without a recovery phone number or alternate email linked to my Gmail, I'm stuck in a loop. I do recall my previous password, and although I updated it once, I now can't reset the current password.

I recently lost access to my phone due to a damaged screen and had to purchase a new phone. Unfortunately, I am unable to log into my Gmail account as I forgot my password. When I try to reset it, it asks to send a verification code to my email, which I cannot access because I do not know the password. I am unsure why this additional verification step is necessary. I am eager to regain access to my email and wondering if there is a way to verify my identity through providing my photo ID or previous passwords. Please advise on how I can proceed to regain access to my Gmail account as I urgently need to access my email.

Good morning, I am seeking assistance in recovering my old email address, [redacted] Unfortunately, I am unable to do so independently as the phone number associated with the account is no longer in service, preventing me from receiving the OTP code to reset my password. I am prepared to provide identification displaying my name and birth certificate to confirm my ownership of the old email address. I would greatly appreciate your help in recovering my old Gmail account. For further communication, please reach out to me via my new email address, [redacted] Thank you in advance for your prompt attention to this matter.

I'm currently having trouble accessing my Google account, which I haven't used in a while ([redacted]). Despite entering the correct password, it now requires verification through a recovery email linked to [redacted], an account that Microsoft has disabled and cannot be reactivated. This was not a step I encountered during my previous logins, so updating the recovery email never crossed my mind. How can I resolve this and regain access to my account? Thank you.

My child was using a phone without a Gmail account, and one of his friends added one onto the phone at ([redacted]) without linking a phone number to it. Not aware of this, I reset the phone due to app issues. Now, the phone is requesting the password for this email, which I do not know. The child mentioned it was his name and some numbers, but he can't recall the specific numbers. How can I regain access to this account to unlock the phone?

Subject: Help Needed with Hacked Gmail Account Hello Google Team, I am writing to report that my Gmail account, [redacted], was hacked yesterday. The password has been changed, and I am unable to access it. When I try to reset the password, the system prompts me to insert a security key with Bluetooth, USB, and NFT, which I did not set up. It also asks for a backup code. I have been using this account for about 2.5 years from my laptop and mobile, managing an active YouTube channel with over 25k subscribers, where I upload videos from the same laptop. Name: Asad Ali Email: [redacted] YouTube Channel: Gulf Life With Asad Contact Numbers: [redacted][redacted], [redacted][redacted] I kindly request your assistance in recovering my Gmail account. I am willing to provide any necessary information and identification proof to verify that the account belongs to me. Looking forward to a positive response from you. Best regards, Asad Ali

Dear Sir/Madam, I haven't used my Gmail account ([redacted]) in several years. Recently, I arrived in Toronto, Canada, and would like to start using it again. The issue is my cell phone number has changed to [redacted], while the original number [redacted] linked to my Gmail account is no longer active. This means I can't receive any verification messages to access my account. I'm seeking assistance on how to proceed. Any prompt feedback would be greatly appreciated. Thank you, Hao Y.

I found an email from bogotagraffiti.com in my spam folder that I believe is legitimate. I have a tour booked with them in 10 days. When I tried to move it to a different folder, it disappeared. Can someone help me retrieve this important email?

I am facing an issue with my Instagram account "findingfoodsforfuel" which has been taken over by someone. I managed to regain access to my other two accounts; however, I am unable to recover "findingfoodsforfuel" and my private Facebook account. The hacker has changed the email and phone number linked to the accounts. The hacker has also requested personal information from my followers and posted a photo of me, compromising my anonymity. I am feeling lost and unsure of what steps to take. When I tried to reach out for help through email, I suspect the responses are coming from the hacker. Any assistance in resolving this situation would be greatly appreciated.

My Gmail account has been hacked, and someone has changed my password and recovery information. My previous Gmail account was [redacted] My contact number is [redacted]9. I had given my phone to my brother-in-law on 17/07/23 for software update at the Oppo service center, but I forgot to log out of my Gmail account. During this time, someone changed my Gmail account password and other information. Please assist me with this issue as soon as possible. I have important documents saved in that email account.

I lost my phone and got a new one with a new number. Unfortunately, I can't access my email or Google account to retrieve my pictures and contacts without receiving text codes or accessing my emails. This account holds 12 years of memories, and I really don't want to create a new one from scratch. I'm hoping there's a way to access my account without my phone. My email is [redacted] For any communication, please reach out to my wife's email provided below.

This morning, I discovered multiple emails about changes to my Gmail account that I did not authorize. Despite attempting to change my password, I continued to receive notifications of unauthorized changes. When I tried to regain access to my account to enhance security features, I was locked out. Unfortunately, I am unable to recover my email due to the requirement for a Security USB Key that I did not add, an 8-digit back-up code that I do not possess, or a verification code sent to my inaccessible email address. The recovery process only provides links to tasks I have already completed. Any suggestions on how to resolve this issue would be greatly appreciated. Thank you.